We stayed at the pool villa and were greeted and treated like the whole resort was ours and made for us only. We have been to Italy, Spain, Dubai, Greece and many other countries and always stayed at the best hotels. A service and a resort like this we have never seen. They call it the Mulia experience. Thank you Hadi, Putra, Trishna and all of the staff of the other properties as well.
We liked the experience so much that we cut our 4 nights in Ubud short to go back. And this is where it changed for us! We did not like the jungle environment and felt the four seasons at Sayan was not as clean as it should be for a (very expensive) 5 star hotel. We went back. We wanted to stay another 3 nights at Mulia maybe the resort or the beachfront suites this time. We drove back from Ubud and upon arrival, looked for the familiar faces we left just a day and a half ago but found none. We were told there is another manager named Jason who will help us. We spoke to Jason, described the situation and that we left the four seasons for another three nights at Mulia. We asked him that since our stay at the previous hotel was non refundable and the fact that we chose Mulia from the hundreds of hotels across Bali to return to (on the same trip!) that maybe this (the situation not us) deserves a special rate. We would have taken any form of appreciation or a welcome back treatment.
Unfortunately, we were greeted like unwanted outsiders and were treated like peasants asking for charity. It is not about the money. I left US $1000 per night at four seasons. They even offered us the best villa category at their other beach resort near the airport. If I was looking to save money I would have stayed at Sayan or have taken their offer and moved to the other four seasons. I refused as I was looking for Mulia and the Mulia experience. We were expecting a warm welcome but instead found a robotic, ice-cold and a careless manager who gave us the same rate found on their website but tried to present it as a special rate and then had the nerve to tell us to go to other hotels if we didn't like it!
Not even a smile. No apologies and zero empathy. It is never what we can afford, we stay and rent the best only regardless of the cost. However, it is all about the value and the service.
If you are lucky you will have the best hotel experience in the world. If you meet this guy, you won't.
- Official Description (provided by the hotel):
- Located on the majestic coastline of Nusa Dua, The Mulia, Mulia Resort & Villas evoke a relaxed yet polished sensibility. Cutting edge design throughout, the resort comprises three signature experiences; The Mulia is a boutique all-suite resort with 111 suites. Mulia Resort has 526 accommodations including lagoon pool rooms and suites and Mulia Villas is nestled on the hills of Nusa Dua with private pools and tropical gardens enjoying views of the Indian Ocean, offering total privacy and relaxation. Mulia Villas – Nusa Dua, Bali range in size, from one to six bedrooms. The layout of the villas was inspired by the terraced Balinese rice paddy fields, joined in layers, each with views across the Indian Ocean and private gardens. Adopting the design from traditional Balinese homes, the pavilion provides an outdoor living space with a hydrotherapy swimming pool and garden, creating an atmosphere of peace and simplicity. The Residence houses a private pool and terrace and the living room area has a lounge and restaurant that offers a la minute breakfast, afternoon tea, cocktails and canapes. ... more less
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- Also Known As:
- Mulia Villas Bali/Nusa Dua