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“The best holiday on Bali” 5 of 5 bubbles
Review of The Mulia

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The Mulia
Ranked #7 of 53 Hotels in Nusa Dua
Certificate of Excellence
Moscow, Russia
Level Contributor
15 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
“The best holiday on Bali”
5 of 5 bubbles Reviewed November 18, 2013

Ihave been in the Mulia with my family inBaron suite ocean view, our experience was great, huge property, sandy beach, but area in The Mulia is quiet and you don`t fell that it is huge resort. batler service is on the high level, all time ou can sort out your questions, I recomende to choose The Mulia, beacuse only there and in Mulia villas you can fell personal service and really luxury atmosithire. Hot tea is perfect, serve every day in lobby arae , mango pay is fantastic!

Room Tip: I recomened choose villas for quiet holiday and suite ocean view in The Mulia , beacuse view is ama...
See more room tips
  • Stayed November 2013, traveled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with this hotel

Helpful?
2 Thank Nastia31
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheMulia B, General Manager at The Mulia, responded to this review, January 15, 2014
Dear Nastia 31, It's been a pleasure to serve you and your family, our Butlers team are truly dedicated to create wonderful experiences to all of our guests. We hope to welcome you back very soon. Sincerely, The Mulia management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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999 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (184)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Polish first
  • Russian first
  • Spanish first
  • Any
English first
Sanur, Indonesia
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed November 11, 2013

Took my family (4 adult, 1 infant) to celebrate our wedding anniversary. Stayed at The Mulia and booked the Earl Ocean View and Baron Garden View suites. Overall a wonderful stay with only the balance of For and Against resulting in less than a maximum rating.
For. The butlers assigned to our suites were wonderfully attentive without being obtrusive. The view from the Earl Ocean suite is beautiful. The ala-carte breakfast at The Lounge was amazing. Huge selection and servings. The Slash Pool was perfect for our child. The Kidz Room also great. All staff were wonderful with my child.
Against. On receiving email of booking confirmation, I replied asking for a map of the layout and facilities (this is 3 x separate hotels;The Mulia/Mulia Resort/Mulia Villas) but never received. Check-in process almost canceled our stay when front-desk staff continually insisted on our maid producing ID she did not have with her. Front desk also could not give me a map, simply stating there was one in our rooms! The suites were beautiful but do not take your electrical razors or toothbrushes - not a power point to be found in the ensuites. The Garden View was very disappointing - book Ocean View. Some of the security and facility staff are a little overzealous, bordering on militant. At the splash pool I was 'ordered' to remove my shirt as clothes were not allowed in the pool. Pity my shirt is a specially designed 'swimming shirt' to protect my skin and scars from the sun!
Apart from The Lounge at The Mulia, all the restaurants, bars and special facilities for kids are at The Mulia Resort (I would have known this if I was given the requested map). They provide buggies to drive you there but getting back was not as easy with quite a delay. Had buffet dinner at The Cafe. Had a plan to eat way too many fresh prawns but was disapointed in both the size and quantity available. Went to Plan B, being Chinese and Thai, with both selections being wonderful. Hotel check out was going well until I asked if the bill included the offered 15% discount. Aparently my bill did not mention discount and that caused a number of calls and unwanted delay.
I have concentrated heavily on the Against, mainly for benefit of "The Management" (their welcome notes, notices and tripadvisor responses do not use names or titles).
I enjoyed my stay and will definately be back.

Room Tip: Ocean View is a must to fully enjoy what The Mulia has to offer.
See more room tips
  • Stayed November 2013, traveled with family
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Review collected in partnership with this hotel

Helpful?
1 Thank Chris C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheMulia B, Manager at The Mulia, responded to this review, January 22, 2014
Dear Chris C,
Thank you for taking the time to share your feedback with us here on TripAdvisor. We are disappointed to hear that your experience fell short of your expectations. I have spoken with our Rooms Division and we will address all the matters from you pointed out.
We look forward to welcome you back and provide you with a flawless experience.
Warmest regards,
The Mulia Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Taipei
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed October 28, 2013

The Mulia is a wonderful hotel with greate ocean view, pools, beach, massage & service...
The Mulia worth come back again.
下午茶的點心相當用心,不僅有精選的自助式點心,還有套餐式的選擇,太棒了。
飯店備有各國籍的禮賓專人,且服務相當到位與親切,值得大大推崇。
如果有需要改善的地方就是lounge bar的品質與整體品質略有落差。

  • Stayed October 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with this hotel

Helpful?
Thank harrisliu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheMulia B, Manager at The Mulia, responded to this review, January 22, 2014
Dear harrisliu,
It’s a pleasure to serve you during your stay at The Mulia.
We look forward to another opportunity to welcoming you back in the future.
The Mulia Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Taipei, Taiwan
1 review
5 of 5 bubbles Reviewed October 28, 2013

In The Mulia, you just like come home. All the staffs are kindness. Especially, the teachers in fitness are so excellent. You will be enjoy the classes very much.

I like the Chinese translator, Eunice. She is so kind, considered, and warm to us. She is courteous.

You will be enjoy the swimming poor. I like to swim in there so much.

It will be better If the Menu of The Mulia's resturant with Chinese or pictures. Ha Ha

  • Stayed October 2013, traveled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with this hotel

Helpful?
Thank EmilyTaiwan2321
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheMulia B, Manager at The Mulia, responded to this review, January 19, 2014
Dear EmilyTaiwan2321,
Thank you for your kind words for our Fitness Center staff. We all truly enjoy having you with us. We look forward to your return!
The Mulia Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Malang, East Java
Level Contributor
51 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
5 of 5 bubbles Reviewed October 24, 2013 via mobile

This gargantuan hotel is an enjoyable experience in itself. Though there's hundreds of rooms to choose from, it gives the feel of a small hotel, if course that is until breakfast where the throng appears. Speaking of which, the breakfast is an amazing collection of pretty much everything you could think of. The pool, iconic. The staff, friendly. With the best restaurants in Nusa Dua just next door at the St. Regis. The decor isn't overdone. It does cost quite a pretty penny so be warned.

Stayed October 2013, traveled as a couple
Helpful?
Thank heath71
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheMulia B, Manager at The Mulia, responded to this review, January 26, 2014
Dear heath71,
Thank you for taking the time out of your schedule to write the feedback on Tripadvisor page about your experience at The Mulia. We value our guest's comments and share those with all of our staff. It is a pleasure to share your kind words.
Thank you again, we look forward to welcome you back!
The Mulia Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bali, Indonesia
1 review
5 of 5 bubbles Reviewed October 21, 2013 via mobile

We love this place
1.The pools are great
2.Food prices are reasonable
3.spa is pricy but worth it.
4.The service is wonderfull
5.the kids club staff are very friendly
The only thing in my opinion needs to be changed is the closing time of the kids club 5 pm is too early .I wish if they colud extend it to 9 pm so it could cover dinner time

المكان أكثر من رائع بكل المقايس
مناسب لمن معه أطفال .ويكمن للفندق تنسيق جليسه اطفال و بسعر جيد )خمسه دولار بالساعه )

  • Stayed October 2013
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank jojowaher
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheMulia B, Manager at The Mulia, responded to this review, January 26, 2014
Dear jojowaher,
Thank you for sharing your experience at The Mulia.
I am pleased to communicate that the Kids Club is now open until 8pm!
We look forward to welcome you and your family back at The Mulia!
The Mulia Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Perth, Australia
Level Contributor
63 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
5 of 5 bubbles Reviewed October 18, 2013

Easy to see what the mulia has been voted best new hotel in the world. The place really is magical. The architecture is magnificent as are the rooms, pools and beach front. The restaurants are all first class and the choice of food is great.

Like most 5 star hotels food and drink is quite expensive but is comparable to prices you would pay in Australia.

The hotel seems to be mainly aimed at the Japanese market and it was quite busy over the weekend. However, the placed is so big it never felt crowded. We had a fabulous 7 days there and will certainly be back. Only one suggestion we would make; as there were quite a large. Umber of children there it would seem sensible to make one of the pools adult only as there are so many pools available.

Room Tip: Garden rooms in block 2 were next to open ground where you did get some noise from barking dogs
See more room tips
  • Stayed October 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Brian8888
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheMulia B, Manager at The Mulia, responded to this review, January 24, 2014
Dear Brian8888,
Thank you for choosing The Mulia for your recent visit to Bali.
We are delighted you were so impressed with our service and facility.
We look forward to welcome you back soon!
The Mulia Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Mulia

Property: The Mulia
Address: Jl. Raya Nusa Dua Selatan | Kawasan Sawangan, Nusa Dua 80363, Indonesia
Location: Indonesia > Bali > Nusa Dua Peninsula > Nusa Dua
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#3 Top resorts Hotel in Nusa Dua
#5 Romantic Hotel in Nusa Dua
#6 Family Hotel in Nusa Dua
#7 On the Beach Hotel in Nusa Dua
#7 Business Hotel in Nusa Dua
#7 Luxury Hotel in Nusa Dua
#7 Spa Hotel in Nusa Dua
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — The Mulia 5*
Number of rooms: 111
Official Description (provided by the hotel):
Located on the majestic coastline of Nusa Dua, The Mulia, Mulia Resort & Villas evoke a relaxed yet polished sensibility. Cutting edge design throughout, the resort comprises three signature experiences; The Mulia is a boutique all-suite resort with 111 suites. Mulia Resort has 526 accommodations including lagoon pool rooms and suites and Mulia Villas is nestled on the hills of Nusa Dua with private pools and tropical gardens enjoying views of the Indian Ocean, offering total privacy and relaxation. The Mulia – Nusa Dua, Bali is a member of Leading Hotels of The World and offers a selection of one and two bedroom suites. Each has a patio with a Jacuzzi, spacious living area, state-of-the-art entertainment system and indulgent oversized bedrooms. The interior and outdoor spaces intertwine effortlessly, offering views of the vast pool decorated with beautifully crafted Balinese statues and the infinity pool seamlessly flows to the beach and continues to the ocean. ... more   less 
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Also Known As:
The Mulia Bali/Nusa Dua

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