We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Fantastic Resort at Nusa Dua”
Review of The Mulia

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 3 more sites!
The Mulia
Ranked #5 of 55 Hotels in Nusa Dua
Certificate of Excellence
Reviewed August 1, 2013

We stayed at these resort for 3 nights on July 2013 and explore a lots facilities inside.Occupied by The Mulia,Mulia Resort and the Villas,areas are huge and offered
Food was great..kids facility are managed well, Pools are nice.

Balcony was fantastic with Jacuzzi on the corner.Ocean view are nice.
Room atmosphere are nice with details of great work of furnish.Looks a like Japanese Room with
sliding door and painting..

The best part is the hotel staves that are very kind to us, we are really appreciated for their great services..

Room Tip: Choose The Mulia that more convenience and quite than Resort and more closer than Villas
See more room tips
  • Stayed: July 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
2  Thank BOB W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheMulia B, Manager at The Mulia, responded to this reviewResponded January 19, 2014

Dear Bob W,
It was a pleasure serving you. We are pleased to learn what a wonderful time you had at The Mulia. We look forward to your return.
Best wishes
The Mulia Management

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a ReviewReviews (1,194)
Traveler rating
Traveler type
Time of year
  • More languages

849 - 855 of 1,194 reviews

Reviewed July 28, 2013

We stayed there in July 2013 for about 12 Nights. The first impression, despite High season, was that of an abondened Shopping Mall. But the causa Mulia/Bali is a bit more complex and it has a lot to offer, but at the same time disappoints in very basic topics.

- Very big and nicely equipped rooms. The bed was huge, a bit hard but absolutely OK. Internet is included (which should be anyway standard in todays time), when you agree to sign-up in their reward program.
- Bathroom: the bathroom was outstanding in design and function. Two sinks, a tub and a big shower. What was a bit outstanding was the electronic Toilette. We have never experienced something like this, got used to it fast and started to miss it immediately at other Hotels (e.g. Mandarina Bay Sand Hotel, Singapore).
- Overall: in regards to room design and function, there was a planning team in place who knew what the were doing: bravo!
- The Management undertakes a lot of effort into keeping the beach clean and stone free AND it works!
- The gym was very nicely equipped and offers besides a power plate also nice workout equipment.

- The biggest disappointment for us was the quality of food and drinks. Quite clearly, you will be charged high prices, but what you get is nice design but little taste (with only a few exceptions). After a couple of days we preferred going out to eat & drink and were even more disappointed, when we had to eat at the Hotel again. (more about Food, later).

- One thing, which made me pretty mad about the Hotel Management was, that they failed to arrange good agreements with the Taxi Organization for their guests. Background: the Hotel is located at the end of a Hotel strip along a street which leads to Nusa Dua (Center & Bali Collection). To walk to the center, it would take during the day 15 to 20 minutes to the center of Nusa Dua. At night time this is a different topic, since at the last third of the way (around the mulia) there is no sidewalk and there are no lights – besides it being very dangerous to walk on a busy road in the dark, it takes one 30 to 40 minutes for approx. 2 km. It happened to us three times, that we needed at night time a Taxi from downtown Nusa Dua to the Hotel. While the tax meter fare would be regularly ~4000,- all cabs charge Mulia Guests the tenfold and more … 50.000 was always the negotiation basis. The cab drivers know, about the dangerous and dark road on the last third and fully take advantage. During the day time they do this with the (unofficial?) agreement of the Hotel Management. You pay 25.000 Minimum for the ride e.g. to the Bali Connection (about 3 to 4km), even though per Taxmeter it would only be 4000 to 6000. The other way around, e.g. after the last Hotel Transfer from the Bali Collection (about 10pm) is done, the cab drivers know, that there is no alternative and you pay even double of what you would pay during the daytime. Another example: a cab from Kuta to the Mulia would be per Taxameter about 70.000 to 80.000 …. The cabs usually will charge you as a guest of the Mulia twice as much. (From Guest of Novotel I know, that they have more luck to obtain a drive in accordance to the taxameter.)

- There are two things that I would expect from the Mulia:
o To try to resolve the issue with the Taxi organization. An if this does not work out, to have their own hourly transfer shuttle (center/ Bali Connection).
o To find a solution with the community, to complete the sidewalks and street lights to cover also the last third of that road.

- Most Mocktails are kind of disappointing tastewise. The first days I thought i had a couple of simply bad mixes, but then I saw how they were poured out of a big can where they were pre-mixed. The fruit juices were also disappointing: they never tasted really fresh. => that this can be different, we experienced now multiple times outside the Hotel, which made us wonder why we pay a prime. If this luxus hotel does not stand for the best food and drinks, then what exactly is their mission? If one needs an example: take orange juice or a watermelon juice and compare them to the ones served at a bar in Kuta (in the Centro Mall).

- Restaurant and bar prices. Really expensive are drinks (non-alcoholic and alcoholic). E.g. a can of cocal cola is outside the resort 8.000 (already a tourist price) inside it is 50.000. But more important is, that for the prime prices asked in the restaurants, the food is tastewise not really great. There was only one exception and that was the indian food at breakfast – that was really outstanding. Everything else was small in portions and under average in taste. The European dishes, e.g. Pizza and Spagetthi were not tasty at all. The desserts allways looked fantastic, but were quite disappointing (only exception here, the Japanese ice cream at the Japanese restaurant).

- The pools: The pools all look fantastic but become boring after a short period of time. Within the water there is nothing special: no built in whirpools, no massage streams or underwater seats. The water is a bit chilly but bearable during daytime. After sunset, we tried a couple of times to go swimming, but then it was clearly to cold to be an attractive refreshment. However, it is not so cold that it is not bearable at all as one Lady from Singapore wrote in Tripadvisor. With a few creative ideas, Mulia could certainly make more out of the various pools / the pool experience.

- The SPA: average in design, outrageous in price. We decided therefor to go to an external SPA.

- I really do not understand why, but there are hardly any trash bins around the pools and the beach.

- Internet is slow, bareable but slow.

The breakfast choice seems great at first, until one realizes that it is tailored mainly towards asians. If you are not into chicken feet or chicken stomache gulasch, then the selection gets dramatically smaller. What remains is a bit over standard breakfast buffet, which is sufficient for some 3 to 4 days. We, that stayed 12 nights, were bored to death with the selection and started to buy and bring our own breakfast. The small selection of bread, pastry and cakes has not changed once while we were there. The coffee/ cappuccino is about average - again for really good cappucino and pastries there are several good places in the centro mall in Kuta. (What I do not get is: they have excellent coffee in Indonesia, there are places that can obviously make perfect cappucino …. Why are they not aiming to make the best coffee? … and are satisfied with an average?) I list the breakfast under neutral, because there is a huge selection of chinese and japanese (sushi), which might make for asians the perfect breakfast. For Europeans there is simply a lot missing … Hoever, Asians or not, the indian dishes at breakfast was the only food, that was way above average tastewise. The responsible cook is a master for indian food (but the selection is very limited)!

Service: the personnel was very friendly and helpful. The only bummer was our fruit basket. My wife is allergic to apples and despite various calls, we nearly always got apples instead of other fruits. Sometimes after a request for change, the number of apples were simply doubled.

Final Resume: currently we would not recommend the Mulia until a few things got fixed. For Honeymooners, there are more romantic Hotels on Bali. As a design Hotel, there are many things not completed, which leaves sometimes the impression of an abandoned Shopping Mall. The biggest issues were for me the lack of quality food and selection that did not go well with the charges. If one keeps in mind, that the Mulia is very succesfull as a business hotel in Jakkarta it is just a matter of time, till they will have learned their lessons what it means to run a vacation resort.

  • Stayed: July 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
14  Thank DerBewerter
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 28, 2013

We stayed there for two days and did not have enough chance to really explore the premise (it is huge). It is located in nusa dua surrounded by well trimmed garden with many point of interests (do not forget to check out the chapel) including clean white sandy beach in front of a great ocean. The view of the ocean is breathtaking.They have more than one swimming polls. Some rooms even have semi private shallow poll. You can jump directly to the poll from your bed room. They have everything you can imagine as a 5 star resort. Great swimming pool on the beach, bar in the swimming pool, well prepared fully equipped sunbathing bench by the swimming pool and on the beach. The resort provide plenty couches scattered in the building where guests can have almost private living room with great views. The staff are friendly and courteous. Refer to their official website pictures, what you see in their website is what you get in reality. They have scheduled yoga class, aerobic, etc in the gym. For other facilities go to their website. The resort is good for young couple, family with small children, family with grown-up children. They have a club in the hotel. If you are interested in surfing during the day and a great night life you'd better go to kuta. Breakfast is definitely great and We give 5 stars for it. In short, it is one of the greatest resort in bali to indulge yourself for leisure, and many other physical activities.

  • Stayed: July 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank drifterbean
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 26, 2013

I was visiting The Mulia in Nusa Dua for ten days during vacation this summer. Knowing the sister hotel, Mulia Senayan in Jakarta, very well already, I expected The Mulia Nusa Dua to also offer excellent services. I was not disappointed. The hotel's location is wonderful, add to that the decorations and the building's facilities and you have a magnificent resort. On top of that comes the excellent and friendly service of the staff. The place is ideal if you want to have a relaxing vacation. If I should put one minor thing on the wish-list, I would have liked to have a stronger reading lamp bedside. But all in all: This is a clean-sweep 5, an excellent hotel.

  • Stayed: July 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank SteinarFuran
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 25, 2013

The Mulia Bali is a recently opened 5-star luxury megaresort, the largest of it’s kind in Bali. Within the resort, there are actually three category of accommodation in ascending order of luxury, namely the Mulia Resort, the Mulia and finally the Mulia Villas, catering to different budget and service requirement. The Mulia Resort, which houses 500+ rooms and some suites is the main resort building of the Mulia and also house most of the facilities and restaurants. The Mulia is a separate resort that house about 100+ exclusive suites, with it’s own restaurant and butler service for every suite. The Mulia Villa is a collection of 100+ villas including the Presidential Villa and the Mansion for guests that wants the most privacy.


I arranged for airport car pickup from Denpasar airport. The car is a Toyota Alphard and it’s spacious and comfortable. There wasn’t much in-car amenities in the vehicle other than the usual wet tissue, mineral water and some mints.

Upon arrival, I was checked in swiftly and my butler escorted me to my suite.

The Suite

I booked a Baron Ocean King suite at “The Mulia” which is a one bedroom junior suite. The room is divided into three parts, the bedroom + living area with a small sofa, the large balcony with daybed and Jacuzzi and the large fully marbled en-suite bathroom. The room is very comfy, with all the modern amenities like a slim LED TV from Samsung, a large comfy bed, Neprosso coffee machine, Grohe rainforest shower with shower jets and TOTO electronic toilet. Toiletries for TheMulia suite rooms are the branded Aromatherapy products.

My favorite area in the suite is probably the balcony. Being an Ocean view suite, it has a full view of the India Ocean and the white sandy beach of Nusa Dua. The Jacuzzi tub also located in the balcony is large and can easily accommodate a family with children, which I enjoyed and try to use it a lot. However, the balcony is not totally private as there is a public swimming pool right at the ground level. If one can be bothered to wake up early, there is also the sunrise view to enjoy right from the balcony.

Common Areas

The resort is huge, and I mean Huge, with a capital “H”. The sprawling resort comprises of endless pools of various sizes, cabanas, long chairs, sofas and other places of relaxation. There are a total of 10 eating outlets, including three 3 bars and three restaurants within the resort’s compound. The café, which serves all day dinning, breakfast, lunch and dinner buffet is positively humongous, with the one of the largest selection I have seen in my travels. There’s also a Spa in a secluded area, gym, tennis court, plunge pool. Overall, the entertainment and recreation options in this resort are almost endless.

One thing to note is that as fellow reviewers have pointed out, the décor is not very Balinese, or not Balinese enough. I am not an expert in Balinese culture to determine if the resort is Balinese enough but I think I like the modern looking décor and the comfortable rooms, with just a touch of Balinese culture, and not too in-your-face artwork and sculptures. However, others might have a different opinion so to each his/her own. Therefore, make sure this is not an issue for you if you choose to stay here.

I have tried a few of the facilities so here are my brief impression

The Mulia :- That will be my “hotel” within the resort, it is a separate compound from the more crowded and “rowdy” Mulia resort main building. The ground level has “The Lounge” which serves wonderful breakfast and afternoon tea. In fact, the afternoon tea was so filling on the first day that I skipped dinner. During each meal session, staff will walk around with food trolley and trays for additional servings of other food. Even when not eating, it is a very relaxing place to just sit down and have a cup of coffee. As it is right next to the beach, the high ceiling and glass window have full ocean views. Right outside the lounge are some very comfortable cabanas.

The Mulia Villa :- This is located in the more secluded area higher up in the resort. It’s the highest category of accommodation in Mulia resort and cater for travelers that need more privacy. A hotel manager arranged for me to tour the facilities and I am quite impressed, although the main negative for me would be the lack of access to the beach / ocean. The villas are beautifully decorated with the latest state of the art amenities such as 55” LED TVs and a platform Jacuzzi tub. Villa guests have access to an exclusive “living room” that serves light meals all day.

The Spa :- A place of calm and serenity, the Spa offers many unique programs and products for relaxation, both for individuals and for couples. I had a head, shoulder and body massage there, twice, because the therapist was so good. It is the best massage I ever had . I am not even a Spa person myself, and I visited this place twice.

Endogin Restaurant :- Had a dinner there and the food was great value for money due to buffet style. Unlimited order of teppanyaki king prawns, scallops, lamb and beef cooked to order as well as a huge selection of sashimi.

The Solefil :- It’s an Italian restaurant that also serve contemporary and Indonesian cuisine. Food was just OK, nothing much to write home about. It was quite empty during my lunch visit. Heard that the Sunday brunch is great here.

Sky Bar : A bit of an exaggeration to name it “Sky” bar as the Bar is just 2 levels above ground. Nevertheless, it offers a good ocean view and a place to chill out. I visited here because of a free drink voucher complimentary from the hotel.

The Café : Famous for it’s buffet, I did not try though but I did take a look and the spread was excellent. This can easily contest for the best buffet spread in Bali and quite possible the whole South East Asia! Food station after food station serving anything you can imagine. Most impressive is an entire room dedicated just to desserts and ice-cream!

The Service

In short, flawless, simply flawless. The hotel Staff always tries to do more to please the guests. More amazingly is the sheer consistency of it, in that everyone, I mean every single one of the staff I encountered is unfailingly helpful, polite, warm and always try to do more for the guests. For example, they always greet you in name, always say good morning, afternoon or whatever the time will be and always serve with a smile. When I asked for directions, they don’t just point you in the direction but always being escorted to the place in person that I want to go. This is just wonderful and I can certainly appreciate it is not easy for the management to train their staff so well. Only in Aman resorts have I encountered slightly better service and the difference is also down the finesse and not for lack of effort or efficiency.

Case in point for two instance of outstanding service

1) I was trying to purchase two boxes of the famous Bali cake ( Pia Legong ) for friends back home. As the cakes were popular and known to sold out very fast, I told my Butler to contact the cake shop and reserved it for me so that I can pick them up on the way to airport the next day. That very day, my Butler had booked the cakes and arrange for someone from the resort to collect it and sent to my room, thus sparing me the time and effort to pick up the cakes.

2) I was going out to the Japanese restaurant for dinner at the Mulia Resort. The hotel sent a buggy cart to drive me there. After I finished my dinner and settled the bill, I was amazed that the staff in the Japanese restaurant has taken the initiative to call my butler and my personal buggy cart is already waiting for me. That’s great initiative!

There are many more examples I can cite. Really top top marks to the staff for this phenomenal delivery of service. And the sheer consistency of it is what impressed me so much.

The Negatives

The hotel is not without flaws and several areas can definitely be improved upon.

1) The gym – Surprisingly, bottled mineral water was not provided for gym users as expected of 5-star hotel. Instead, water is from a dispenser and serve in very flimsy plastic cups were given. Surely providing bottled water will not add too much to the cost?

2) Power failures – there were repeated cases of power failures during my 2 nights stay. In each case, the backup generator or the power was quickly turned back on. However, it was a problem at night as every time the power came back on, it triggered the master switch and all the lights in the room were turned on, thus waking me up. To the management credit, my butler did personally apologized for the inconvenience caused due to this incident. I think they will need to look into their lighting wiring again if this is going to be a frequent occurrence.

3) Dirty Beach – The resort has a private white sandy beach and was pleasant to walk bare-footed in the immediately vicinity of the resort. However, ventured a bit further out to the beach near to ocean and one can’t help but noticed lots of rubbish and garbage left on the shores swept in my the ocean currents. Also, the water current brings with it many sharp rocks and stones and it was not that pleasant. I recalled the last time I was walking at Nusa Dua beach when staying at the St Regis that the condition was much better. Either the St Regis did a much better job in cleaning up the beach or more likely, perhaps because Bali is now too populated with resorts and the oceans are being contaminated. An absolute turn off was when I discovered a dead chicken carcass left to rot openly in the beach. I think the resort does employ people to help with the beach clean-up but perhaps they will need to do a better job then.

4) The Rules and Warnings – Mulia Bali has a lot of rules for the guests, and I was told they are implemented quite strictly. For example, the guests are prohibited from wearing the in-room slippers when venturing out. Or that they must washed their feet before using the plunge pool. All of them are common sense and I agree with these rules. However, is it necessary really to put big signs everywhere to warn the guests and enforce compliance? Equally crass I felt is the warning signs hang prominently on the bathrobes that any “unauthorized removal” of the bathrobes will incur a charge to the guest’s account. Well, I am booking a suite and I think the hotel can think more highly of their suite guests not to do this?


The Mulia Bali has been opened for barely 6 months. Overall, apart from some of the negatives and quirks, it is an excellent resort. Yes, it is a large resort, but you can opt to personalize your staying experience. The service is really top, top notch, and clearly the management has been able to train their staff very successfully for them to be so enthusiastic and dedicated. That said, the challenge will be to maintain such standards moving forward. Those negatives I mentioned while not deal-breaking, is certainly areas that can be reviewed and improved upon, which I hope the management will take them seriously so that perfection is achieved.

I foresee myself going back to Mulia Bali very soon! And this time, I will try the Mulia Villa. Overall rating : 4.5/5. I will rate it at 4/5 due to the restriction on the tripadvisor system but it is really 4.5/5 or a near perfect 9 out of 10. Highly recommended!

  • Stayed: July 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
2  Thank BENLEE123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 23, 2013

Room is very new and clean. This is a perfect place if you like modern design. Buffet (~usd30+) at Cafe was excellent with wide variety of food selection. The presentation was great The I'm not a big fan of mass cooking and prefers quality over quantity. The dessert section was amazing. We especially love to chill at the lounges overlooking the sea.

  • Stayed: July 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
1  Thank Annette T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 16, 2013 via mobile

The hotel is perfect and the view is the best. My room is having the jacuzzi on the balcony and its facing the beach so it is perfect for me, my hubby and my sons. But be careful when you step out from the jacuzzi because the small carpet is slippery and i've almost fell twice. But overall i am very satisfied for this hotel and i got extra 1 night free because i was staying 3 night. So that is their promotion at that time. I hope i can get that promotion again in the next time i go there. And i am looking forward to go there soon..

  • Stayed: July 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
1  Thank Christovin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotels you might also like...
Travelers also viewed these Nusa Dua hotels
0.3 mi away
The St. Regis Bali Resort
1.3 mi away
The Ritz-Carlton, Bali
The Ritz-Carlton, Bali
#7 of 55 in Nusa Dua
2,086 reviews
1.7 mi away
Sofitel Bali Nusa Dua Beach Resort
Show Prices
Show Prices
Show Prices
1.4 mi away
The Laguna, a Luxury Collection Resort & Spa
0.7 mi away
Amarterra Villas Bali Nusa Dua - MGallery Collection
0.2 mi away
Mulia Resort
Mulia Resort
#12 of 55 in Nusa Dua
1,973 reviews
Show Prices
Show Prices
Show Prices

Been to The Mulia? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about The Mulia

Address: Jl. Raya Nusa Dua Selatan | Kawasan Sawangan, Nusa Dua 80363, Indonesia
Location: Indonesia > Bali > Nusa Dua Peninsula > Nusa Dua
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Top resorts Hotel in Nusa Dua
#5 On the Beach Hotel in Nusa Dua
#5 Family Hotel in Nusa Dua
#5 Luxury Hotel in Nusa Dua
#5 Spa Hotel in Nusa Dua
#5 Romantic Hotel in Nusa Dua
#7 Business Hotel in Nusa Dua
Price Range: $382 - $557 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Mulia 5*
Number of rooms: 111
Official Description (provided by the hotel):
Located on the majestic coastline of Nusa Dua, The Mulia, Mulia Resort & Villas evoke a relaxed yet polished sensibility. Cutting edge design throughout, the resort comprises three signature experiences; The Mulia is a boutique all-suite resort with 111 suites. Mulia Resort has 526 accommodations including lagoon pool rooms and suites and Mulia Villas is nestled on the hills of Nusa Dua with private pools and tropical gardens enjoying views of the Indian Ocean, offering total privacy and relaxation. The Mulia – Nusa Dua, Bali is a member of Leading Hotels of The World and offers a selection of one and two bedroom suites. Each has a patio with a Jacuzzi, spacious living area, state-of-the-art entertainment system and indulgent oversized bedrooms. The interior and outdoor spaces intertwine effortlessly, offering views of the vast pool decorated with beautifully crafted Balinese statues and the infinity pool seamlessly flows to the beach and continues to the ocean. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Expedia, Hotels.com, Orbitz, Travelocity and Cancelon so you can book your The Mulia reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
The Mulia Bali/Nusa Dua

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing