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All reviews private pool bedroom villa outdoor shower spa bath beach club mosquito net few minutes walk free mini bar short walk to the beach walk in wardrobe our honeymoon living area main pool moment you arrive main gate daily breakfast hotel guests
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Reviewed June 13, 2019

Booked one bedroom villa for a two night stay at last minute. Rates very reasonable given central location in the middle of Nusa Dua. We did not miss being on the water as the hotel offers a level of quiet and privacy beachside properties can not compare with. For guests seeking the beach experience, Amanterra's small beach club is a 5 minute stroll down the way.

Each villa has its own swimming pool, within an enclosed courtyard. Living space is outdoors underneath a loverly thatched roof. Bedroom is a separate enclosed room adjacent to courtyard. Bathroom has cool indoor/outdoor shower and ample closet space.

The grounds are mature and immaculately groomed. Front driveway and lobby look just as serene and beautiful as the photos on the hotel website.

Finishes within the villas are showing signs of their age, but not enough to distract from the more authentic Balinese hotel experience Amanterra offers over its neighboring mega hotels. Food in the restaurant was delicious and chef offers a creative menu that caters to vegetarian guests.

We can not praise the staff enough for going the extra mile during our stay. Any request was met with a genuine smile and eagerness to exceed our expectations. Our servers at Breakfast (Oki and Maria) were a delight to chat with and remembered our beverage choices and our first and last names. That sort of personal touch bespeaks volumes of Amanterra's goal of providing an authentic guests experience . For a savory palate don't miss the Breakfast Bruschetta and Chef's Waffles are fantastic. Smoothie bowls and Lapiz were a Balinese breakage treat.

Amanterra. We will be back.

Date of stay: June 2019
  • Trip type: Traveled as a couple
    • Value
    • Rooms
    • Service
2  Thank PhoenixFlyer
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
amarterravilla, General Manager at Amarterra Villas Bali Nusa Dua - MGallery, responded to this reviewResponded June 19, 2019

Dear PhoenixFlyer,
We very much appreciate your comments regarding your stay at the Amarterra Villas Bali Nusa Dua - MGallery Collection.

It is always a pleasure to receive positive feedbacks. I will share your comments with the staff. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

We looking forward to welcoming you again here at Amarterra Villas Bali Nusa Dua

Sincerely,
Patricia Ghamami
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 9, 2019 via mobile

We had high hope prior staying at this hotel, but many things turn out worse than we expected. We booked only one night for the one bedroom villa to try, we luckily got upgraded to the two bedrooms. Every staffs in the hotel are friendly and eager to serve us, but the rooms are below our expectation.

We for sure won't be coming back to this hotel, for our next Bali trip. The villas are in need for some renovation.

Pros:
- Staff good
- very big villa
- privacy
- Inclusive drinks and snacks of coke, fanta, ice tea etc.
- Provided insecticide and insect repellent.
- Nice resort design

Cons:
- Rusty faucets
- Old 32 inch TVs, with low definition
- Many mosquitoes in the room, we can't sleep well! The mosquito net were useless.
Applied insect repellent and we still got beaten.
- Slow internet
- Jacuzzis hard to operate and old
- The doors had gaps, meaning bugs can just fly in and out of the rooms with ease
- TVs at the jacuzzi not working
- The rooms are way too dark, should have dimmable option.
- No master switch for the lights, need to turn off one by one.
- Foods and cocktails are only average in the restaurant.

Date of stay: June 2019
Trip type: Traveled as a couple
Thank YvrHk
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
amarterravilla, General Manager at Amarterra Villas Bali Nusa Dua - MGallery, responded to this reviewResponded June 13, 2019

Dear YvrHk,
Greetings from Amarterra villa Bali Nusa Dua!

Thank you very much for choosing Amarterra during your last visit to Bali and for taking the time to provide us with your valuable feedback about your experience during your stay.

Please accept my apologies for all the inconveniences you experienced in regards to the condition of the villa, and the presence of Mosquitos. We are very disappointed to know that these conditions prevented you from enjoying your stay here with us. We regret not having had the opportunity to address your concerns during your brief stay and ensure that you had an enjoyable and memorable time.

Once again, thank you for taking the time to provide us with insights that will help us continue to improve. I would appreciate the opportunity to discuss how we can regain your trust in us, and have another opportunity to host you upon your next visit to Bali. Please do not hesitate to contact me at gm@amarterravilla.com I remain at your service!

Sincerely,
Patricia Ghamami
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 5, 2019 via mobile

Considering the very good reviews from other guests, we decided to stay in Amarterra villas for 4 nights.
We used to stay in such high standards hotels in different countries. We know service standards all around the world can be different, so we always remain open minded. We are not picky persons, but we just want to get what we pay for. And this resort is not cheap. Ti be honest we have been disappointed by the service and quality of the maintenance of the villa.
Here are sone goods & bads:

goods:
- the place is quiet and private (it’s not always the case in Nusa Dua)
- the food is good, breakfast is really tasty and dishes at the restaurant fresh and well prepared
- the staff at the restaurant are friendly and professional
- the main pool is peaceful and quiet
- free shuttle any time for Nusa Dua

bads:
- except at the restaurant, the service is not really professional, especially the young guys. They are very talkative, asking indiscrete questions, asking every 10 min if we are ok ( it becomes annoying in the end) and they are childish together, like students and not like people working.
one days, as we were walking around, a guy from security maintenant followed us, chatting a lot, and he insisted to enter our villa to check the fire and other maintenance stuffs, something I’ sure they used to check before the clients check in. I felt he entered our privacy. For what ? doing zele to impress ???
- the private pool in the villa was small
- no simple attention like fruits in the room or small gifts like complementary quick massage at the spa
- I found a used cotton bud in the timber of the villa
- amenities in the bathroom are poor quality

Conclusion: it was not bad but not amazing. For the same price you can go to Kayumanis villas, which we enjoyed most

Date of stay: April 2019
Trip type: Traveled as a couple
2  Thank Solène D
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
amarterravilla, General Manager at Amarterra Villas Bali Nusa Dua - MGallery, responded to this reviewResponded May 6, 2019

Dear SoleneSGP,

Thank you very much for choosing Amarterra as your home during your last visit to Bali, and for taking the time to provide us with your valuable feedback and comments on Trip Advisor!

Please allow me to apologize for the inconveniences you experienced during your stay with the interruptions to your privacy and the lack of professionalism your observed in some of our team members’ behavior.
Rest assured that your comments are being shared to the relevant teams. We taking this unique opportunity to view ourselves through the eyes of our valued guests, and learn from this mistake and continue to improve.
Your generous recognition of your food and beverage team energizes us to continue to strive for more.

Once again, please accept our sincere apologies and we certainly hope to have another opportunity to welcome you back to Amarterra and regain your trust in us!

Wishing you the very best,


Patricia Ghamami / General Manager MGallery Amarterra Villas Bali Nusa Dua

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 4, 2019 via mobile

We have stayed here in October 2018. I am sorry for writing the review so late.
This was truly paradise.
The villa, the restaurant, the staff deserve a trully big 10.
Everything was perfect and we are thinking to return as soon as possible. We loved everything and it will be the first time that we want to return to a hotel.
Thank you from our hearth for the perfect honeymoon, you trully deserve the 5 stars.

Date of stay: May 2019
Trip type: Traveled as a couple
3  Thank catalinat2233
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
amarterravilla, General Manager at Amarterra Villas Bali Nusa Dua - MGallery, responded to this reviewResponded May 6, 2019

Dear Catalina V,

We very much appreciate your comments regarding your stay at the Amarterra Villas Bali Nusa Dua - MGallery Collection.

It is always a pleasure to receive positive feedbacks. I will share your comments with the staff. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

We looking forward to welcoming you again here at Amarterra Villas Bali Nusa Dua

Sincerely,
Patricia Ghamami
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 25, 2019 via mobile

Totally enjoyed our stay here it was well located super private and the rooms were awesome. The staff were simply some of the best I have experienced, polite and obliging. It was the little things like hiding some Easter Eggs in the villa for our daughter to find without any request from us it was so thoughtful. Being personally greeted be the manager on our arrival and treated like we were so special absolutely fantastic .

This is one of my all time best stays ever

Date of stay: April 2019
Trip type: Traveled with family
2  Thank risard
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
amarterravilla, General Manager at Amarterra Villas Bali Nusa Dua - MGallery, responded to this reviewResponded April 28, 2019

Dear risard,
We very much appreciate your comments regarding your stay at the Amarterra Villas Bali Nusa Dua - MGallery Collection.

It is always a pleasure to receive positive feedbacks. I will share your comments with the staff. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

We looking forward to welcoming you again here at Amarterra Villas Bali Nusa Dua

Sincerely,
Patricia Ghamami
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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