We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Nice and quite location”

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 9 more sites!
Mercure Bali Nusa Dua
Ranked #30 of 55 Hotels in Nusa Dua
Reviewed February 15, 2014 via mobile

We stayed here for 3 days. first impression when driving from the gate to the hotel lobby, was like those fancy hotels in nusa dua area beautiful scenery and very tranquil... Check in was fast, welcome drinks is refreshing. The room is clean a bit small but worth the money.. The pool and fitness center is also nice... Bfast was okay not expecting more than what we have paid... Now the minus part would be: the door needs to be rework because we can here door slamming from the other rooms which really annoying to hear especially during the night, the hallway needs to be mop frequently....Overall it was a good stay...

Stayed: February 2014, traveled as a couple
Thank alfinagustaf81
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management H, General Manager at Mercure Bali Nusa Dua, responded to this reviewResponded April 2, 2014

Dear Alfinaagustaf81,

We would like to thank you for choosing Mercure Bali Nusa Dua as your accommodation choice during your recent visit to Bali and taking time to share your comments with us.
We do appreciate for your good feedback for the facilities and services. These good feedbacks will be shared to our team in order to motivate them to keep up the good work in the future.
We regret to hear on your uncomfortable stay due to the noise from other rooms. Your comment regarding this matter has been carefully noted as our consideration for the next review.
It would be our pleasure to welcome you back in the near future.


Warmest regards,
Lintangsari

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a ReviewReviews (811)
Traveler rating
Traveler type
Time of year
Language
  • More languages

476 - 482 of 811 reviews

Reviewed February 9, 2014

Room was ok with modern design, which I did not really like because of the lack of Balinese touches. The pool and the garden were nice and well kept. The food at the restaurant was actually good with a reasonable price. The shuttle to the beach could run more frequently (like once every 30 minutes instead of one hour). The beach club was very nice but we could only swim around noon because of the tide.

  • Stayed: February 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank duvu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management H, General Manager at Mercure Bali Nusa Dua, responded to this reviewResponded April 2, 2014

Dear Duyu,

Thank you for taking the time to share your comment with us, regarding your recent stay at Mercure Bali Nusa Dua.
We appreciate your concern, interest and the time taken to bring your advice to our attention especially about the feedback on the scheduled shuttle bus to the beach. We ask your kind understanding and assure you that your comments have been value to us in order to make your stay enjoyable one.
We sincerely hope this experience does not impair your trust in Mercure Bali Nusa Dua. We are looking forward to welcoming you again soon.


Warmest regards,
Lintangsari

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 7, 2014

We stayed 6 nights from 30th January it was our second stay. No refreshment was offered on check in and no mention of us staying previously. We booked a suite this time as the rooms are quite small but apart from very limited cupboard space and the wooden floor in the sitting room badly bucked, it was ok. Still small but more comfortable with the extra room. My first night walking back to the hotel,(it is quite dark needs more lighting from road to hotel), I fell quite badly spraining/twisting my ankle. My husband went to reception for someone to help but no-one seemed to understand nor really care. After sometime a man did drive down and gave me a lift back to reception. He couldn't find a wheelchair so he helped my husband carry me to our room. Next morning after breakfast with a badly swollen and bruised ankle,there was a problem with the bill, I was asked to sign or pay for breakfast even though I had booked bed and breakfast on line which was confirmed at check in. I was asked to go up to Reception where the matter was finally resolved. I asked to see the Manager but my request was unsuccessful. There was a dangerous situation with the kettle in our room, when it boiled it spewed boiling water high into the air and was impossible to switch off. The fridge,floor and bench were covered in boiling water. I insisted that the fridge and kettle be replaced and they were. Again I asked to talk to the Manager, again no one came. The last 2 nights it rained heavily during the night and we were kept awake with a loud dripping noise when we complained about it we were told that when we checked out they would look at it. Thankfully we travel with ear plugs which helped to muffle the noise slightly. I rang 'O' and asked for room service and ordered some noodles (they were delicious) and was told to wait 15 mins. after 45 mins. I rang to ask where my noodles were to be told there was no order placed!!! Again a communication breakdown. A tendency to clear plates before you have finished eating is extremely frustrating and perhaps the staff would better be instructed to enquire after the guests health. On check out for the first time during our stay the young lady on reception asked how my foot was. Overall disappointing.

Room Tip: Choose a suite they are bigger
See more room tips
  • Stayed: January 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank jillsaggers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management H, General Manager at Mercure Bali Nusa Dua, responded to this reviewResponded April 2, 2014

Dear Jillsaggers,

We would like to thank you for choosing our hotel as your accommodation choice as a second stay with us during your recent visit to Bali.
We do appreciate your time and effort for bringing to our attention the problem you have encountered during your stay with us. Please accept our sincere apologies for the unacceptable service provided to you in our hotel. This does not in any way reflect our usual level of service and we truly hope you will give us another chance to show you in the future.
We sincerely hope that this experience will impair your confidence in the Accor hotel network.
Hopefully, there will be another opportunity of welcoming you again in Mercure Bali Nusa Dua

Warmest regards,
Lintangsari

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 7, 2014 via mobile

New hotel with some little problems:
+ Swimmingpool
+ Front desk employees
+ Gym
+ Location easy to go everywhere specially now there is a toll road

- Hotel not so clean
- Small rooms with no space for your clothing
- Housekeeping not aware forgetting things to clean or to fill up, no fresh sheets had to ask for it
- Employees sometimes very slow

Perfect hotel to stay over but not if you want luxury or pure rest

Stayed: February 2014, traveled with family
1  Thank byMARCO
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management H, General Manager at Mercure Bali Nusa Dua, responded to this reviewResponded April 2, 2014

Dear byMarco,

We would like to thank you for choosing Mercure Bali Nusa Dua as your accommodation choice during your recent stay in Bali and taking time to share your comments with us.
We are pleased to read that you had enjoyable stay in our hotel and we value your compliment regarding the hotel services and facilities. It is encouraging as our guests’ satisfaction is our primary concern.
We take pride in our cleanliness and attention to details, but clearly we were not up to standard on this occasion. Please accept our sincere apologies and pleased assure you that necessary steps have been taken to avoid such inconvenience in the future.
We sincerely hope this experience does not impair your trust in Mercure Bali Nusa Dua. We are looking forward to welcoming you again soon.

Warmest regards,
Lintangsari

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 1, 2014

I stayed at the Mercure Nusa Dua for one week in a Superior Balcony room with a pool view. The room was a bit small and Ibis like, as it had a sink in the room, and the shower and toilet were separate. This hotel is more run down than a hotel its age should be, with rust and dead bugs seemingly implanted on the tiles in the corridors and on the stairs. On two occasions I found a cockroach and a bug in the shower, along with numerous other insects and bugs on the block out curtains and around the door. The door leading to the balcony was semi-broken, allowing water to come into our room every time it rained. On one occasion the toilet flush broke, however this was fixed shortly after. There is absolutely no sound proofing in the room, and on the first morning the hotel staff were doing wake up calls by loudly banging on all the rooms and saying good morning as loudly as possible. When we went outside to ask them to be quiet they found it surprising we were asleep, even though it was only 8am on a Saturday! The service was good, however they spoke very little english so communication was often hard. Breakfast was nothing special. I ordered the club sandwich minus bacon for lunch one day, and the waiter brought it to me and said there was no bacon, however there was bacon, but no chicken! Housekeeping was very inconsistent, as on certain days our pillows and overthrow would be left on the floor, and on other days they would be left on the beds... You would think they would have changed the sheets after one week, but this was not the case. There were stains on all the sheets (blood, red wine etc), and every single towel had make up stains. We once asked for new towels because of this, but the new towels also had makeup stains.

The positives were the friendly service, amazing pool, free shuttle bus to Bali Collection, free Wifi, free mineral water each day, and good selection of TV channels.

This hotel is however in need of serious improvement, and by all means is not a Mercure standard hotel.

Room Tip: Ask for a pool view, but not on the ground floor as it is very loud with people constantly walking p...
See more room tips
  • Stayed: January 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
2  Thank Samm249
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management H, General Manager at Mercure Bali Nusa Dua, responded to this reviewResponded April 2, 2014

Dear Samm249,

We appreciate you taking the time to inform us of your experience in Mercure Bali Nusa Dua.
We fully understand your dissatisfaction and we are very sorry for the difficulties you have been through during your stay with us.
Please rest assured that serious note has been taken and we can assure you that the necessary steps will be emphasized to our staffs to prevent such experience in the future. Your feedback is extremely valuable to us as it helps us improve the quality of service to be better in the future.
We hope we will have the pleasure of welcoming you again in Mercure Bali Nusa Dua.


Warmest regards,
Lintangsari

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 28, 2014

I stayed on 22/1/14 for 6 nights with my family. Overall it was an excellent stay and would stay there again.
Postives:
• got deluxe room which opened up to tue hotel grounds. Lovely to be able to walk directly into the gardens.
• staff all had impeccable manners. Service with a smile. Very attentive and served during breakfast without you having to say anything ie they were one step ahead. Special mention for Timo cleaner who was superb and so polite. We loved him :)
• secure grounds with guards at the gate making you feel safe
• beautiful swimming pool and relaxation area and gym well equipped very clean.
• enough space to wander around and spend time in hotel

Negatives:
• shower/toilet frosted glass. I personally don't like the idea of using them and your guest with you being able to see a shadow. Toilets should be fully blocked from view. Shower was same but very large which made up for it. Sink on outside...going with whole island feel but personally I prefer all in one room
• staff English sometimes poor so not able to understand fully. But to be honest this was not issue as their service was so good
• buffet breakfast was lovely. Sat outside. But only thing they could improve on is to change variety..same thing every day gets bit boring.

Overall we had such a lovely trip. Used the free bus to Bali collection shopping mall and nusa dua beach. We would def like to come back :)

  • Stayed: January 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Thank Ali G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Peter S, General Manager at Mercure Bali Nusa Dua, responded to this reviewResponded January 30, 2014

Dear Ali G,

I would like to thank for your detailed reviews during your recent stay.

We are pleased that overall you had an excellent stay and your comments have been passed on to the team.

I also took note of your constructive criticism and have discussed these matter with the relevant team members to further improve our services.

Last but not least, thank you for choosing us and we are looking forward to welcoming you again upon your next trip to Bali.

With kind regards,

Peter Stolk
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 25, 2014

Stayed here for 2 nights. The room was quiet small but okay for us. The shower, sink, and toilet was separated but it didn't really matter. One thing that annoyed us when we stayed was the fact that the electricity in our went out for a couple hours and the key card for our door didn't work (even when we asked for new card, it still didn't work) so every time we came back to our room we had to ask the concierge to open the door for us. Another thing that was a problem was we asked the concierge to book a taxi for us in the morning to go to the airport, but when it was time for us to go, the taxi wasn't even called yet. Kinda disappointing, but I could deal with it.

  • Stayed: January 2014, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Meiliza S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Peter S, General Manager at Mercure Bali Nusa Dua, responded to this reviewResponded January 30, 2014

Dear Meilra S,

Thank you for taking the time to send your review to Tripadvisor related to your recent stay.

I have investigated your comments and I am pleased to advise the following :

We apologies for the power cut in your room however I understand that this matter was rectified by the shift engineer by replacing the MCB after which the problem was solved.

We are sorry there was a glitch with your door lock, when you reported the fact we reset the electronic lock on your door after which you room key worked again with default.

I fully comply that waiting for a taxi when you need to have an early morning flight is disappointing however I would like to inform you that our staff booked a taxi with a reputable company for you at 04.00 hrs as per your request which was confirmed by the taxi company. As we have to rely on a third party in this case we unfortunately were not in control of this service.

I hope despite the fact of the lapse in service we can welcome you once again upon your next visit to Bali.

With kind regards,

Peter Stolk
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
Travelers also viewed these Nusa Dua hotels
1.1 mi away
Swiss-Belhotel Segara Resort & Spa
0.2 mi away
Hotel Santika Siligita Nusa Dua
0.2 mi away
The Grand Bali Nusa Dua
The Grand Bali Nusa Dua
#20 of 55 in Nusa Dua
353 reviews
Show Prices
Show Prices
Show Prices
0.3 mi away
Courtyard by Marriott Bali Nusa Dua Resort
1.2 mi away
Grand Whiz Hotel Nusa Dua
Grand Whiz Hotel Nusa Dua
#28 of 55 in Nusa Dua
557 reviews
0.3 mi away
Novotel Bali Nusa Dua Hotel & Residences
Show Prices
Show Prices
Show Prices

Been to Mercure Bali Nusa Dua? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Mercure Bali Nusa Dua

Address: Jl. Nusa Dua Selatan | Lot SW 03, Nusa Dua 80363, Indonesia
Phone Number:
Location: Indonesia > Bali > Nusa Dua Peninsula > Nusa Dua
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#23 On the Beach Hotel in Nusa Dua
#27 Luxury Hotel in Nusa Dua
Price Range: $24 - $61 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Mercure Bali Nusa Dua 4*
Number of rooms: 201
Official Description (provided by the hotel):
Located at Nusa Dua, close to the prominent Bali Tourism Development Corporation, Mercure Bali Nusa Dua has 201 rooms including 8 family rooms, a restaurant and bar, a fitness center and a unique swimming pool which is divided into two levels and connected by a waterfall. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Accorhotels.com, Expedia, Agoda, Hotels.com, Ctrip TA, Booking.com, Travelocity, Orbitz, Cancelon, HotelQuickly and getaroom.com so you can book your Mercure Bali Nusa Dua reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Mercure Bali Nusa Dua

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing