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“Nothing special” 3 of 5 bubbles
Review of Mercure Bali Nusa Dua

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Mercure Bali Nusa Dua
Ranked #28 of 54 Hotels in Nusa Dua
Jakarta, Jakarta Raya, Indonesia
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
“Nothing special”
3 of 5 bubbles Reviewed January 25, 2014

Stayed here for 2 nights. The room was quiet small but okay for us. The shower, sink, and toilet was separated but it didn't really matter. One thing that annoyed us when we stayed was the fact that the electricity in our went out for a couple hours and the key card for our door didn't work (even when we asked for new card, it still didn't work) so every time we came back to our room we had to ask the concierge to open the door for us. Another thing that was a problem was we asked the concierge to book a taxi for us in the morning to go to the airport, but when it was time for us to go, the taxi wasn't even called yet. Kinda disappointing, but I could deal with it.

  • Stayed January 2014, traveled with friends
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank Meiliza S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Peter S, General Manager at Mercure Bali Nusa Dua, responded to this review, January 30, 2014
Dear Meilra S,

Thank you for taking the time to send your review to Tripadvisor related to your recent stay.

I have investigated your comments and I am pleased to advise the following :

We apologies for the power cut in your room however I understand that this matter was rectified by the shift engineer by replacing the MCB after which the problem was solved.

We are sorry there was a glitch with your door lock, when you reported the fact we reset the electronic lock on your door after which you room key worked again with default.

I fully comply that waiting for a taxi when you need to have an early morning flight is disappointing however I would like to inform you that our staff booked a taxi with a reputable company for you at 04.00 hrs as per your request which was confirmed by the taxi company. As we have to rely on a third party in this case we unfortunately were not in control of this service.

I hope despite the fact of the lapse in service we can welcome you once again upon your next visit to Bali.

With kind regards,

Peter Stolk
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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667 reviews from our community

Traveler rating
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See reviews for
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Rating summary
  • Sleep Quality
    4 of 5 bubbles
  • Location
    3.5 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (102)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
Perth, Australia
Level Contributor
46 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 142 helpful votes
3 of 5 bubbles Reviewed January 17, 2014 via mobile

Stayed in this hotel for 4 nights.

Check in was quick and fast. Reception was quite friendly. They however were not able to advise us of the whereabouts of the pool, restaurant etc. We figured these out ourselves. The trolley for the suitcases are quite small. The bellboy had to do a few trips to deliver our luggages.

The room
There are no interconnecting rooms in the hotel. They however organised a room close by for our teenagers.

The rooms size is fine. The sink is inside the room, shower and toilet area are separate. The sink being in the bedroom did not bother us, it was in fact convenient. It has a veranda where you can sit and chill out. We had a garden view and our kids had the pool view.

Bed was comfortable and pillows were super comfortable. You only dial 0 whether it's reception, housekeeping or room service so make sure to be clear on who do you want to be connected with.

They have total block out curtains so you can keep the room dark if you out want to sleep in. There are no lights in the middle of the room so can be a bit dark.

They keep the hotel and the rooms very clean. Housekeeping were excellent and always making sure toiletries and towels were replenished daily.

Food in the restaurant and room service were lovely. However they don't have the drinks menu in the room. As they did not take a deposit for the room, we were constantly asked to pay for the food although we asked them to charge this to the room and will pay at checkout.
They have a free shuttle to bali collection, the shopping and food district in Nusa dua. They have private beach and a bus to take guests from the hotel. If you want to walk and leave the hotel to go elsewhere, it can be a bit of a hike from the lobby to the gate especially when it's too hot or raining. My husband enjoyed the bikes for rent and rode everywhere.

The pool is lovely. It's big and has 2 levels. Both pools are not very deep and enough to swim around. Pool towels available. They also have cabanas by the pool where you can relax.

It summary, it's a nice hotel which is not within the big top hotels. It's well priced, clean with friendly staff. However, English communication would need to improve

Stayed January 2014, traveled with family
Helpful?
Thank HolidaymakerFamily
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Peter S, General Manager at Mercure Bali Nusa Dua, responded to this review, January 18, 2014
Dear Holidaymaker Family,

Thank you for your comments related to your recent stay at Mercure Nusa Dua.

I was delighted to note that you and the family enjoyed the facilities.

I have however taken note of your remarks that upon check in you did not receive adequate information about the property and you were missing the beverage list in the guest compendium. I have discussed these matters with the team and rectification are being made besides additional training at front desk level.

We are looking forward to welcome you again upon your next visit to Bali, meanwhile I remain.

With kind regards,

Peter Stolk
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Jakarta, Indonesia
1 review
3 of 5 bubbles Reviewed January 16, 2014

Rooms & the garden were dirty. The value of the room was good. The balcony need to extra clean, especially some waste of cigarete were thrown every where. The check in & check out process was fast. Unfortunate the still "new" hotel with that kind of condition. Need full attention for the cleanliness. Staff hospitality was good.

  • Stayed January 2014, traveled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Review collected in partnership with Accorhotels.com

Helpful?
Thank Fajri B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Peter S, General Manager at Mercure Bali Nusa Dua, responded to this review, January 18, 2014
Dear FajriB,

Thank you for taken the time to add your comments to Tripadvisor.

I have taken note of your constructive remarks which have been reviewed with my team to ensure a better service.

I hope that despite the lapse in the provided service we can welcome you back upon your next visit to Bali to show you the improvements thanks to your comments.

With kind regards,

Peter Stolk
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne, Australia
Level Contributor
4 reviews
4 of 5 bubbles Reviewed January 7, 2014

Nice, friendly, affordable, quiet, relaxing hotel. Nothing special, really, just okay. Because newly opened still in good shape. Go there if you want to be close to Nusa Dua Resort but do not want to spend a fortune to stay inside Nusa Dua Resort.

  • Stayed January 2014, traveled with family
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank Terry M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Peter S, General Manager at Mercure Bali Nusa Dua, responded to this review, January 10, 2014
Dear Ferry M,

Thank you for your comments regarding your recent stay at Mercure Nusa Dua and noted your remarks.

We hope the next time you you visit us to give you a more special feeling instead just okay.

With kind regards,

Peter Stolk
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Mercure Bali Nusa Dua

Property: Mercure Bali Nusa Dua
Address: Jl. Nusa Dua Selatan | Lot SW 03, Nusa Dua 80363, Indonesia
Phone Number:
Location: Indonesia > Bali > Nusa Dua Peninsula > Nusa Dua
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#22 On the Beach Hotel in Nusa Dua
#27 Luxury Hotel in Nusa Dua
Price Range (Based on Average Rates): $
Hotel Class:4 star — Mercure Bali Nusa Dua 4*
Number of rooms: 201
Official Description (provided by the hotel):
Located at Nusa Dua, close to the prominent Bali Tourism Development Corporation, Mercure Bali Nusa Dua has 201 rooms including 8 family rooms, a restaurant and bar, a fitness center and a unique swimming pool which is divided into two levels and connected by a waterfall. ... more   less 
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Also Known As:
Mercure Bali Nusa Dua

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