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“Modern villa living in Bali”
Review of The Bale

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The Bale
Ranked #14 of 54 Hotels in Nusa Dua
Certificate of Excellence
Reviewed November 6, 2013

We moved to Nusa Dua after 8 days in Canggu for a different Bali experience and that is what we got - in a good way. The hotel is very modern with Balinese touches and a lovely huge pool that is not overly used because all the villas have their own pool.

We arrived early and decided to have a bight to eat in the open restaurant before getting checked into our room. A surprise was a lovely chocolate cake and a rendition of Happy Birthday from the restaurant team. We were then personally greeted by Luke the General Manager who chatted with us and recommended places around the resort - nice personal touches not always plentiful in a busy 5 star hotel. We stayed the first night in one of the smaller villas near the pool and were then upgraded to a bigger villa because we were staying 6 nights and members of Mr and Mrs Smith - with a fabulous view in a more tranquil part of the hotel overlooking the golf course - really what we wanted and done with no fuss whatsoever - thank you Luke! I would recommend that you book the Deluxe villas. We used the beach club area which was compact but felt very personal as there was an attendant to give you water and even a refreshing spritzer and sun tan lotion if you need it. We also sampled the cocktails at the bar above reception which were great - and we loved the design of this bar as it was casual fun and funky. We went out most evenings as there are plenty of places to eat and drink around the hotel - there was a butler and car available to take us to these as well as the short trip to the beach. We were really chilled out by the time we left and wished bon voyage by Luke for good measure. Loved it!

Room Tip: Book a Deluxe villa as there is much more space with a bigger pool and garden = near the golf course...
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  • Stayed: October 2013, traveled as a couple
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Thank Linda K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Luke H, General Manager at The Bale, responded to this reviewResponded November 10, 2013

Dear LindaK, thank you for choosing to stay with us for your special occasion and for visiting from the UK, which is a long way to travel and very glad to hear we exceeded your expectations. Our villa product is modern, spacious and perfect for couples who want to relax as you both did. We provide a very tranquil environment with professional and discreet service, with our team gaining great satisfaction from seeing our guests depart happy. if you are happy then we are happy and this is a common feeling among the property as it is the environment we promote. I do enjoy my guest interaction as GM, it is the best part of the job because every person I meet is different with different personalities, different experiences and expectations. This means every day is different and that is the best part of our industry. It is a team effort right across the board from our very important and often unheralded back of house team to our front of house whose desire and intent is infectious. I hope we all have the opportunity of welcoming you back in the near future and the cold UK winter approaching is not too harsh on you and yours over the fast approaching festive season. If I can assist further do not hesitate to make contact with me directly luke.harley@thebale.com - Kind regards Luke Harley

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193 - 199 of 670 reviews

Reviewed October 19, 2013

What a lovely boutique hotel and relaxing place to stay.
We just got back from a fantastic 4 days staying at the bale and wanted to say how much we enjoyed our stay. The main highlights were the absolute relaxation we enjoyed and the stand out service. When we arrived at the hotel we were given a warm welcome and the service just continued from there. We got some great recommendations from Luke the general manager on places to visit which turned our stay into a real treat.
The villas are lovely and ideal to relax. The main pool area is fabulous and the food at the hotel, especially the breakfasts are really good. The beach is also pretty good. It is a 2 min car ride away but it's a lovely big beach that you get your own private part of.
The hotel provided us with a car for all our small excursions at no charge. They also gave us an upgrade as a member of smh for 2 nights and gave us a complimentary late check out. Small things that made a difference.
My only slight concern is the hotel is near a road and I did hear a bit of road traffic in the mornings, but less than the local bird life.
Overall, a great stay, some of the best service we've ever received and a totally relaxing stay. Thanks to Luke and the older full team.

Room Tip: Join slh and if they have availability you may get a free upgrade
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  • Stayed: October 2013, traveled as a couple
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2  Thank paulbull06
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Luke H, General Manager at The Bale, responded to this reviewResponded October 22, 2013

Thank you paulbull06 for your praising review of our product and our team. It is not hard to smile and even moreso when it is a genuine happy smile. The smiles on the team here are all genuine because we enjoy what we do. We look forward to coming to work, we enjoy being at work and we enjoy seeing our guests being a part of our environment and experience. Many of our team have been here for more than 7-8+ years which is a sign in itself of their enjoyment in the workplace and the environment we promote. When our guests respect and appreciate the product, the team and the Balinese lifestyle, they get it back in spades via the guest experience. There certainly are challenges, I would be naive to think there were not but ensuring these are minimal with a proactive instead of reactive approach is what assists us in ensuring we maintain a positive guest experience. I look forward to welcoming you both back in the near future and feel free to contact me directly if I can assist.
Kind regards - Luke Harley

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Reviewed October 17, 2013

It is very difficult to put into words how amazing a holiday we had at the Bale. We were different from the other guests staying as we came as a family, our sons are 16 and 18. We had ventured to Asia to see friends in Singapore and had decided to spend 6 days relaxing and really just chilling out as a family.
The holiday really started as we were met at the airport with big smiling faces and cold hand towels, water, fruit and nibbles were waiting for us in the car.
The villa complex is quite stunning and so quiet you hardly see anyone apart from eating times. My sons and I used the gym most mornings. It is amply kitted out with water available and helped to make us hungry enough to really appreciate the breakfast at its best. The breakfast is fantastic. Fresh fruit and juices and some great savoury meals. For ambience and quality I can safely say it is the BEST I have ever had.
The villa is as good as it looks on the pictures and a bit more. From the moment we first arrived we were so relaxed - it is such a tranquil and special environment. Although it is hard to drag yourself away from the villa the beach is also very nice. You get taken there and brought back in a car and looked after all the time you are there.
The daytime and evening food was absoluteley perfect also. Fresh, tasty, lots of varied choice and cooked to perfection. We alternated between the tapas and the main restaurant both ticked all of the boxes.
Like everyone else says the staff and the high level of customer service is what makes the Bale the BEST. The staff are not like this because they have to be but because they want to be. Nothing is too much trouble and they are constantly looking for ways to make your holiday even better. Luke - you and your team should be very proud, your team are a valuable asset. They are also good fun and we had lots of good times talking to them as we sipped our cocktails by the pool.
I cannot say enough good things about the Bale. I travel around the world with my job and this is the BEST place I have ever stayed. It was our BEST family holiday and we will never forget it.
We will return one day - hopefully soon !!

  • Stayed: August 2013, traveled with family
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Thank Lex R R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Luke H, General Manager at The Bale, responded to this reviewResponded October 22, 2013

Hi LexRR and thank you for visiting us from the UK. A long way to travel for the family and I am glad we lived up to and then exceeded all your expectations. It is the first impression that begins your experience with us and it is good to hear that our driver met you with the smile and nature the Balinese are renowned for. Our villa product is wonderful, very private and spacious. While our largest market is couples celebrating special occasions, our 3 x Double Pavilions are designed specifically for families such as yours with older family members, friends or couples travelling together. The team here make the experience and they get a lot of enjoyment, belief, pride and satisfaction receiving postings like yours about their nature and desire to please. Every country in the world has beautiful hotels, but it is the team who make the experience and your point about our team wanting to be here rather than needing to be here, right across the board is the overwhelming factor toward our success in creating a positive guest experience. Thank you for your detailed input of your time with us and I do hope we have the chance to welcome you back after a long cold winter approaching. If I can assist in making this happen, liaise with me directly luke.harley@thebale.com
Kind regards - Luke Harley

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Reviewed October 16, 2013

Once you get past the reception it is all good. Very well presented. Well maintained and inviting. The villas are spacious and comfortable. One does not need to leave the villa for any reason except to go yo the restaurant. Restaurant food is very good. The staff are well trained and seem to enjoy their role which makes service very pleasant. Great stay and well looked after. Very well worth staying.

  • Stayed: October 2013, traveled as a couple
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Thank Infopal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Luke H, General Manager at The Bale, responded to this reviewResponded October 17, 2013

Hello Infopal, thank you staying with us and writing your review. The most important note you have raised is our team and their happiness in our work environment. We certainly promote this with a very "give and take" mentality and in turn I believe this shows in the guest experience provided. Everyone enjoys coming to work with more than 70% of our team having been here for 7-8-9 years and many more since the hotel opened. This is wonderful to be a part of, because it creates a very family feel for our team and our guests, as well as significant consistency with our service. We don't always get it right as we are human and make mistakes, but this is kept to an absolute minimum with consistently high guest experiences. It also demonstrates that we must be doing something right given the volume of competition that has grown around us over the years and the retention we have been able to provide. We all look forward to welcoming you back and if I can assist in making this happen, please do not hesitate to make contact with me directly luke.harley@thebale.com
Kind regards - Luke Harley

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Reviewed October 14, 2013

Very nice villa with great services. Location is not as convenient as Saminyak for sure but since the bale is just by the main road, it made me feel a bit noisy in midnight. They provide pick up service to Nusa Dua private beach. And you can get sun cream from the bale beach club, how sweet it is :)

  • Stayed: August 2013
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Thank P S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Luke H, General Manager at The Bale, responded to this reviewResponded October 14, 2013

Dear PS, thank you very much for your belated short 'n' sweet posting. It is great to see guests coming from Singapore to stay with us, given your proximity to Bali and frequent flights. It is the little things that make a difference eg the sun cream at the beach club or the wi-fi at the beach club that count but where ever it is we try our hardest to ensure the guest comes first. Not everything has to hold a financial value, so if we can provide a quality product with quality service to match and throw in a few things here and there to improve our guest experience then we will do so to ensure where possible our guests leave with the right taste in their mouths. In the greater scheme of things this can only come back to us via referrals, return or other sources of business which far outweigh the principle aspect or micro revenue increments that many implement. Thank you for visiting us and we all look forward to hopefully welcoming you back soon.
Kind regards - Luke Harley

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Reviewed October 8, 2013

What an incredible time we just spent away for my partners birthday. The bale went above and beyond to create one of the best experiences we have had to date. We arrived to be greeted by the lovely and welcoming Luke the GM which was a great touch and made us feel very special straight away.

We were shown to our room which was upgraded to a deluxe suite, it was very luxurious and the bathroom was very large with an outdoor shower. They thought of everything to make our stay very memorable, from the floral decor that greets us when we arrive to even delivering a cake and decorating the room in rose petals for my partners birthday. The service was prompt and always delivered with a smile.

The spa was amazing! Massages start with a delicious ginger drink and foot bath, it was quite possibly one of the best massages I have ever had, and not too badly priced. Therapists were very professional.

The breakfasts was divine! A great menu where it was all made order- so we tried lots of different things and it was all delicious. The fresh juices every morning where also a great touch.

All of these pieces of the Bale exceeded our expectations but for us what made the Bale standout from any other hotel or resort we have ever stayed at either in Bali or elsewhere was the staff, they were wonderful, extremely genuine, super friendly and really looked like they loved going to work.

Thankyou so much Luke and your team of dedicated staff, every thing was anticipated before we ever had to ask and everyone was so accommodating. I cannot rave about this place enough. Cant wait to return xx

  • Stayed: September 2013, traveled as a couple
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Thank KarenRGoldCoast
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Luke H, General Manager at The Bale, responded to this reviewResponded October 14, 2013

Hi KarenR and thank you for travelling to us from one of my favourite locations in Australia being the Gold Coast. A beautiful part of the world with arguably the best beaches you can find. You have covered most areas within our resort not just our very spacious and modern villas with their privacy, but the other areas like the spa, food and beverage and the little things that make a difference and contribute to the overall guest experience. Our team here are wonderful with a very genuine and caring nature, who do get great satisfaction and pride by ensuring our guests enjoy their time with us. The Spa team provide a wonderful consistent and luxurious treatment, our F&B team provide a very fun and professional start to the day in breakfast to set the tone for the remainder of our guests day, then our butler and front office team will arrange as much or as little as possible depending on the reason for our guests to be here. If it's a special occasion like yours was, they will throw in a few surprises along the way as well to ensure it is memorable. It's a team effort and I am glad you experienced this right across the board. I hope we have the chance to do it all over again and when this can occur, feel free to liaise with me directly luke.harley@thebale.com so I can be personally involved in ensuring another genuine Bale experience. Kind regards - Luke Harley

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Reviewed October 8, 2013 via mobile

The Bale is an excellent adults only villa with amazing staff. Villas are well designed with the small flaw of a small glass pane above the bed that lets bright light in in the morning. Defeats the point of black out curtains.

Only tiny drawback is that it's not on the beachfront and a shuttle takes you to the beach in 2 minutes. But once there the Bale has its own private beach area. Geger beach however is full of corrals and stones during low tide and not comfortable to walk on.

Overall much better than most other big hotels and villa complexes.

Highly recommended for couples.

  • Stayed: October 2013
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Thank Clivan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Luke H, General Manager at The Bale, responded to this reviewResponded October 14, 2013

Hi Clivan and thank you for your positive positing about our product. I am glad you drew attention in your heading to the adults only aspect of our resort. This certainly distinguishes us from the many hotels which surround us and there is definitely a market of guests who appreciate this aspect of our resort. We all love children and nearly every person here at our resort has children, many more than 1 so this policy is not to distance ourselves from the loves of our lives, but more to provide a unique opportunity to our guests of privacy, seclusion and tranquility when here to celebrate a honeymoon, anniversary, any other special occasion or even juts a break away from the hustle and bustle. We also find many of our guests are enjoying the finer years of their lives, travelling after their own families have grown up and experiencing things they may not have in a while. This is the majority of our market and it works for our guests benefit. Thank you for also raising that we are not a beach front property or a property with views. We certainly do not promote ourselves as such, but we do provide the services required for our guests to maximise the beautiful local beaches near us in a private area for our guests to enjoy. I agree there are some stones and coral that do get washed up along the beachfront but this is often cleared by the local village members where possible. We have also added wi-fi just a couple of weeks ago at our beach club area, again to increase the guest experience with services provided. We are all very happy you enjoyed your time with us and look forward to welcoming you back in the near future.
Kind regards - Luke Harley

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Additional Information about The Bale

Address: Jl. Raya Nusa Dua Selatan, Nusa Dua 80363, Indonesia
Phone Number:
Location: Indonesia > Bali > Nusa Dua Peninsula > Nusa Dua
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Airport Transportation
Hotel Style:
#7 Romantic Hotel in Nusa Dua
#12 Spa Hotel in Nusa Dua
#13 Luxury Hotel in Nusa Dua
#19 Family Hotel in Nusa Dua
Price Range: $289 - $528 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Bale 5*
Number of rooms: 27
Official Description (provided by the hotel):
The Bale is a rare gem, a retreat dedicated to revitalizing your soul. With just 29 blissful pavilions, each with their own private swimming pool and modern, fashionable interiors, The Balé offers you the chance to relax and revitalize in style.Stroll through peaceful white − walled courtyards and past refreshing water pools, indulge in the unique collection of holistic spa treatments and well-being programs and dine on the freshest organic produce.Enjoy the friendliest and most refined service − what we call out "hospitality from the heart". The Balé is all this and more. Come and experience its magic.You deserve it ! ... more   less 
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Also Known As:
The Bale Hotel Nusa Dua
Bale Nusa Dua
Bale Hotel Nusa Dua
The Bale Bali/Nusa Dua

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