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“Blissful Stay at The Bale”
Review of The Bale

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The Bale
Ranked #13 of 54 Hotels in Nusa Dua
Certificate of Excellence
Reviewed April 24, 2013

Me and wife stayed at the Bale for our 1st anniversary, upon arrival to Bali we were greeted by our airport pick up driver, halfway towards the car, I had the need to use the toilet, and he promptly escorted us to a better and cleaner toilet, even though we need to take a detour and the fact that he was carrying our luggage and there was a nearer toilet. The trip to the hotel from the airport was a short 20 minutes ride.

Upon arrival to the hotel we were greeted by the butler and directly escorted to the villa without even asking for booking voucher whatsoever, only after he had finished escorting us to our villa, introducing the amenities and served us with a refreshing welcome drinks, he then asked us for our booking voucher and ID's for the chek-in process. and to our surprise, our villa was upgraded to a deluxe villa!!

The villa itself was huge and have all the comfort a luxury villa should have, we totally loved the pool and the daybed, they also put a small tv in the bathroom, so you can watch tv while soaking in the tub. Also, there were birds passing by which occasionally come down for a drink at the pool, and will also grab some if you left your breackfast unattended, this wasn't a problem for us as we actually enjoyed and entertained by their company and i was intentionally giving away breadcrumbs for them.

Breakfast was great and they deliver them to the villa in no time, the spa was also good and as we were also celebrating my wife's birthday on our 3rd day there, we had a dinner in the villa and we got a surprise birthday cake. The check out process was also fast and withouth any surprise/hidden cost to the bill. The only letdown was our villa is located near the road so we can still hear some passing cars, but the road itself is not a busy road.

The geger beach is one of the white sandy beaches in bali, just a short walk away from the hotel, which they provide shuttle and beachclub service there.

Room Tip: Let them know in advance if you are going there for a special occasion, the small surprises won'...
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  • Stayed: April 2013, traveled as a couple
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Thank Ardi_Basaltyo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Luke H, General Manager at The Bale, responded to this reviewResponded April 26, 2013

Hello Ardi_Basaltyo, thank you for your review and for visiting us from Jakarta. The team here are very proud of their culture, heritage and nationality so gain great satisfaction and pride when able to ensure our local Indonesian guests depart with fond memories. We are all very glad we were able to make your anniversary such a memorable experience. Our very private villa product is ideal for special occasions such as yours and as a team, we love creating little special additions to ensure occasions such as yours are recognised. It is the little things that make a difference and I am glad that many of these little things performed by the team added up to a much larger positive and memorable occasion for you both. I do hope we have the opportunity to welcome you both back again, to celebrate another anniversary next year. If I can assist you, any of your friends and family please liaise with me directly as would love to help out. Kind regards - Luke Harley

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Reviewed April 22, 2013

The best way to describe this place would be to ask you to recall the Ocean Club (Bahamas) which features in the James Bond film "Casino Royale", starring Daniel Craig. Now, imagine a place that is even nicer and more luxurious, and a fraction of the cost. This is the Bale.

My new wife and I were lucky enough to have our honeymoon at the Bale. We were blown away from the very first instant. The experience started when we were picked up by our friendly driver, who right away provided us with cool towels, water, fruit and snacks for the journey, as well as a wi-fi connection in the car.

We received a very warm and friendly greeting when we arrived, and a lovely bunch of flowers, following which we were taken to our pavilion, where we were promptly floored. Literally, your jaw will drop. Yes, the photos are lovely, but it is even more impressive in person. Your bathroom opens up into your own personal swimming pool. The bed is big and comfortable. Big screen TV, outdoor shower, day bed, a range of complimentary cookies and drinks, a huge selection of soaps, bath products, body lotions, plush towels, robes- the list goes on.

The general manager, Luke, is a master of his craft. He called to welcome us, then met us in person the following day (and went out of his way to do so). When we mentioned to Luke that we were looking to buy a particular television series on DVD, he went so far as to source it for us, and arrange for it to be purchased on our behalf. It is Luke and his staff that make the place what it is. I wish I could recall all their names, but Arya was also a true asset. Luke and the staff also arranged for our room to be decorated to celebrate our honeymoon; it was a lovely surprise and very romantic.

The friendly head chef, Hamish, has trained with some of the best chefs in the world (Pete Evans and Manu), which is evident from the quality of his food. I know it is tempting to order room service 24/7 when staying here, but eating in the restaurant by the main pool is one of our fondest memories. Both Hamish and Luke provided us with other excellent places to visit while we were there, all of which were excellent.

We can honestly say that this is the nicest, most luxurious hotel we have ever stayed at. Want to go some where? Your personal driver will take you and pick you up. Want a custom dinner in your pavilion? No problem. Want your James Bond moment? This is the place. We will most certainly be back.

Room Tip: Pavilion 35 is excellent.
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  • Stayed: April 2013, traveled as a couple
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Thank AliandNate
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Luke H, General Manager at The Bale, responded to this reviewResponded April 23, 2013

Dear AliandNate, thank you for your very thorough review on our team, our product and our service standards. You are our very first review that compares us to a James Bond movie so for that I thank you!! but can 100% assure you I look nothing like Daniel Craig, Sean Connery, Roger Moore or any other Bond character of the past. What we do we do well, the overwhelming majority of the time and I am glad you experienced this. The team here enjoy our work environment, enjoy delivering the service we aim to provide in a very genuine, discreet yet professional manner. Little things we do make a difference and this is certainly a trait of the team here across the board, after all it is the hospitality industry. We look forward to welcoming you both back (perhaps for your first anniversary) and when this can occur please liaise with me directly luke.harley@thebale.com so I can ensure you are looked after again. Enjoy your "Game of Thrones" and "The Walking Dead" series.
Kind regards - Luke Harley

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Reviewed April 20, 2013

yes, weeks not days!! i came to bali with a 60days visa and had booked THE BALE for 3weeks, thinking that i would spend the remaining 4 weeks at different hotels/locations. after 1 week at THE BALE, i was so impressed with everything that i extended for a further 4 weeks, knowing that nowhere it could be better than right here at THE BALE, nusa dua!! everything - villa with private pool, location, service, food, staff and management - everything is just PERFECT!!
this is the place if you want a lovely villa with GREAT SERVICE and FANTASTIC FOOD and WONDERFUL STAFF!!
just do the booking at THE BALE and you will become a family member of this great hotel and you will not be disapointed!!
many thanks once again to all the staff/management - i'll see you next year again!

  • Stayed: March 2013, traveled with friends
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Thank wayanrene
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Luke H, General Manager at The Bale, responded to this reviewResponded April 22, 2013

Dear Wayanrene, thank you for your review and thank you for spending 7 weeks with us at The Bale, also having your son and his partner with us for 3 weeks in addition to yours. While your custom is incredibly appreciated, the respect gracious approach and interaction you displayed with the team here was also tremendously received with the same returned. When someone stays here for this length of time, maintaining consistency with numerous services is an obvious challenge however I am glad we were able to do this and do it well. All the team here at all levels enjoy our guest contact and interaction, meeting if not exceeding our guest expectations which the team enjoy taking a lot of pride in and belief from this. We all look forward to you returning next year and please feel free to liaise with me directly when this occurs. I would like to think that not just your 7 week stay in Feb/March of this year but your pending return next year indicates what we do with the experience we create, not just with our beautiful product but also our wonderful team at all levels and we look forward to doing so again. Kind regards - Luke Harley

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Reviewed April 17, 2013

My husband and I stayed for a week at this hotel over Easter. We have been regular visitors to Bali for over 10 years and I have to say that this is without doubt the best hotel we have stayed in. We were in a Deluxe Single Pavilion (no 35, great room, right on the perimeter of the property) It was beautiful - huge room - lovely bathroom with both indoor and outdoor showers, and outside the pavilion was a very attractively landscaped garden area, with a covered day bed, sun loungers, small table and chairs, and a plunge pool. The rest of the hotel is visually stunning, and is cleverly designed to catch and channel any breeze which was very welcome in temperatures of around 35 degrees. There is a great restaurant run by Hamish serving a very well thought out mix of Thai, Indonesian and Western food - the soups were an absolute stand-out. Also a small but perfectly formed spa, offering a variety of facials and massages. Luke the GM met us on arrival, and checked in with us several times during our stay to make sure we were happy with everything. We totally loved the whole experience and are trying to work out how soon we can get back already! I have to say that one of the biggest things this hotel has going for it apart from it's sheer gorgeousness, is it's staff. The management seem to operate on the basis that if the staff are happy, the guests are far more likely to be happy as well, and it works. The staff seemed to genuinely enjoy working there, and this is reflected in the service which for us (and we are fussy!) was faultless. Even before we arrived, e-mails from me requesting golf tee time bookings and bookings at other restaurants on the island were dealt with almost by return, and the service whilst we were there more than lived up to our expectations - very attentive without being over fussy which is a difficult balance to achieve, but they have definitely managed it. Compared to the cost of some of the other places we have stayed in Bali, I think the hotel provides excellent value for money, and it's child free policy makes it the perfect destination for adults looking for a peaceful, relaxing holiday on this beautiful island. I think you can tell - we loved it!

Room Tip: If you are going for a Deluxe Single Pavilion - then room 35 is the one to go for if you can get it...
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  • Stayed: April 2013, traveled as a couple
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Thank Caroline S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Luke H, General Manager at The Bale, responded to this reviewResponded April 19, 2013

Dear Caroline S, thank you for your very thorough and detailed review of our property and our team. You have hit the nail on the head about our team, their happiness and how this is received by our guests. It is nothing but genuine from them all, whether back of house or front of house which is wonderful to be a part of. We are all very proud of what we do and while not perfect, we do try our hardest to get as close to as is humanly possible. The Spa team led by Ibu Ayu are renowned in Bali for their consistent treatments and the kitchen team is wonderful, led very well by Hamish with a very good mix of tastes and cuisines. Add to this that we can be highly flexible with our current menus, or create a special dish for our guests to celebrate a special occasion then that only adds to our guest experience. The adults only (or 16yrs and above) certainly does add appeal to our market wanting a quiet and/or romantic escape for all occasions. We look forward to welcoming you back and when you do return, hopefully the new golf and country club adjacent to us will be open, as will our exciting new restaurant in addition to Faces, providing our guests even more options for their dining pleasure. Feel free to liaise with me directly luke.harley@thebale.com if I can assist with your return.
Kind regards - Luke Harley

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Reviewed April 14, 2013

There's a lot of detail in previous reviews so I will just say that you won't be disappointed. The property is immaculate, the staff go above and beyond to please and their attention to detail is outstanding. This is genuinely one of the best hotels in Bali to relax. I would recommend it to anyone. Thanks to all the team who genuinely made the stay perfect

Room Tip: The Deluxe pavillion was huge and private
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  • Stayed: April 2013, traveled as a couple
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1  Thank Bec718
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Luke H, General Manager at The Bale, responded to this reviewResponded April 16, 2013

Dear Bec718, thank you for visiting us from Melbourne, one of the absolute great cities. While I absolutely appreciate your wonderful heading of "Perfect", being very realistic we are all human and far from perfect which can identify at times that there is no room for improvement which there is, but we are very very good as the overwhelming majority of guests like yourself have identified. Not just from a product aspect, but the wonderful nature our long serving team who love the property, enjoy where they work which shows in the overall guest experience. We are a wonderful location to relax and be left alone as many guests want to be, albeit still with professional and discreet service when required. I am very glad you experienced this and as the cold of a Melbourne winter approaches, if we are on the radar for a quick escape to warm up, please do not hesitate to make contact with me directly luke.harley@thebale.com
Kind regards - Luke Harley

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Reviewed April 13, 2013

Great villa with private pool for couple looking for privacy. The service was very good and discrete. Good western, Indonesian and Thai food. Environment is peaceful and very clean, can really relax and rest in such a quiet environment. Facility is in great condition, overall, wonderful experience. A place that makes you wanna go back.

Stayed: March 2013, traveled as a couple
Thank Jean-Philippe_Carmen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Luke H, General Manager at The Bale, responded to this reviewResponded April 16, 2013

Dear Jean-Philippe_Ca, thank you very much for visiting us and for what appears to be your very first review. I am glad we could be the hotel that prompted you to take the time and effort to recognise your experience with us. We have a wonderful kitchen team led very well by our Exec Chef Hamish Lindsay with the remainder of the team all local, very knowledgeable and incredibly experienced to provide our guests with the options and flexibility they are deserving of. This is one of many benefits with smaller boutique hotels over the larger style, large volume hotels where we can be as flexible and creative as our guests want us to be. Not just in the kitchen but our whole our team has the same desire and belief to ensure our guests leave happy. We are a wonderfully relaxed environment especially for couples as you have noted and I do hope we have the opportunity to welcome you back soon.
Kind regards - Luke Harley

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Reviewed April 9, 2013

Unique hotel, in Nusa Dua, will give the the ultimate treat, in luxury and privacy. All services can be executed in the bungalow or in one off the local facilities. The open air restaurants are stiil air conditioned and serve top quality food. Most bungalows do have a private pool .
The hotel also has a private part on the Nusa Dua beach with again serviice like towells, free water or other beverages.

Room Tip: The room near the golf course have maximum privacy
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  • Stayed: May 2012, traveled as a couple
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2  Thank Albert-Frank
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Luke H, General Manager at The Bale, responded to this reviewResponded April 10, 2013

Dear Albert-Frank, thank you for your review and travelling to us from The Netherlands. Your feedback is greatly appreciated especially given your extensive travelling experience with 25 reviews from 16 cities. We are very unique as you have identified because we are a small boutique property, relative to the hotels that surround us that are anywhere from 200-800 rooms. This certainly seperates us from many of our competitors and also allows us to be more personalised with our service, flexible with our guest requests also private due to our design and location as you have stated. Also the fact we are an adults only resort (or 16 years and above) means again as you have stated, we are a different market and product. Like you experienced we are perfect for honeymoons, couples escape and/or special occasions. I do hope we have the opportunity of welcoming you back and if I can assist in making this happen, please do not hesitate to contact me directly.
Kind regards - Luke Harley

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Additional Information about The Bale

Address: Jl. Raya Nusa Dua Selatan, Nusa Dua 80363, Indonesia
Phone Number:
Location: Indonesia > Bali > Nusa Dua Peninsula > Nusa Dua
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Airport Transportation
Hotel Style:
#7 Romantic Hotel in Nusa Dua
#11 Spa Hotel in Nusa Dua
#12 Luxury Hotel in Nusa Dua
#19 Family Hotel in Nusa Dua
Price Range: $321 - $571 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Bale 5*
Number of rooms: 27
Official Description (provided by the hotel):
The Bale is a rare gem, a retreat dedicated to revitalizing your soul. With just 29 blissful pavilions, each with their own private swimming pool and modern, fashionable interiors, The Balé offers you the chance to relax and revitalize in style.Stroll through peaceful white − walled courtyards and past refreshing water pools, indulge in the unique collection of holistic spa treatments and well-being programs and dine on the freshest organic produce.Enjoy the friendliest and most refined service − what we call out "hospitality from the heart". The Balé is all this and more. Come and experience its magic.You deserve it ! ... more   less 
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Also Known As:
The Bale Hotel Nusa Dua
Bale Nusa Dua
Bale Hotel Nusa Dua
The Bale Bali/Nusa Dua

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