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“A nice retreat but not so Tranquil” 4 of 5 bubbles
Review of The Bale

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The Bale
Ranked #11 of 53 Hotels in Nusa Dua
Certificate of Excellence
Southampton
Level Contributor
42 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 90 helpful votes
“A nice retreat but not so Tranquil”
4 of 5 bubbles Reviewed January 9, 2013

This review may appear somewhat inconsistent with other reviews but this may be because my Wife and I spent 2-3 times longer at The Bale than most couples tend to. All of the problems we encountered were discussed with the General Manager before we left and we are confident from the feedback we’ve received that Luke will make a big difference in his new role as General Manager.

It was our first time to Bali and the first tip we can offer is to book the VIP immigration service – it’s worth every penny!

As we got off the plane an official from the Airport took our passports from us, together with our immigration forms and our $50USD, and led us passed all the queues and straight to the baggage hall. When we got to the exit there was a sea of people holding name boards. I have no idea how we would have found our driver from The Bale hotel as there must have been 50-100 different drivers jostling to get their name board displayed so the Airport official took us to one side and called the hotel to get our driver’s phone number. She then called our driver and he met us where we were standing. In the car we were given cold water, cold towels and fruit for the 40-minute drive to the hotel.

On arrival at the hotel the entrance is very disappointing but this is apparently intentional. Once inside the locked gate of our Villa everything was completely private! We knew that January is the rainy season but during our 10 days we had almost constant rain every day. It was always hot and humid and when it wasn’t raining there was a lot of cloud-cover so we were only able to sunbathe on 5 of the 10 days we were in Bali.

The biggest problem we had at The Bale was noise and the fact that our expectations were higher than the quality and the service we experienced.

The first villa we were in (36) was well maintained, clean and well-appointed and had a view over the lagoon through the trees. It was situated at the bottom end of the complex so it was initially really quiet and not overlooked in any way. During our first couple of days the weather was hot and sunny but the air conditioning failed to cope as we could not get the room below 28c.

On Day 5 of our holiday we had to change rooms as a large development project has just started at the lagoon and after 2 days we decided the noise was unbearable. The Villa roofs are thatched so even with the villa doors shut we could still hear the diggers. One of the hotel drivers told us that all development projects in Bali will be stopped after 2014 so it seems there are many development projects taking place at the moment to beat the deadline.

The new villa (33) seemed to be an older room or else it is in need of renovation as there were quite a few stains on the floor and the paintwork, and various other problems which were gradually sorted during the remainder of our stay. Unfortunately the villa was in the middle of the complex so it was far from quiet. On the sunny days, when the Gardeners were not maintaining the grass outside our villa with an electric strimmer the maintenance team were drilling and hammering or cleaning the concrete paths with a powerful jet wash - on two occasions we had to ask them to stop. The air conditioning was a lot noisier in villa 33, possibly because it consisted of 3 separate external compressor units, and we could hear this throughout the night and also in the garden while we were trying to relax on the sunny days.

Free WiFi is available throughout the complex but on several occasions we found that the network was unavailable until around 10am and occasionally in the evening as well. Not all the paths seem to be drained and there are lots of white marble steps so the rain created various hazards. Umbrellas are plentiful but there is one particular spot where it was impossible to navigate the path to and from the deluxe villas without wading through a very large puddle while it was raining.

The food was excellent and the Executive Chef Hamish had told us in advance he would be happy to try and accommodate if we wanted something which was not on the menu. The Executive Chef prepared an excellent meal for our Wedding Anniversary dinner which was not on the menu and which was provided complimentary and we also had a really nice cake. On New Year’s Eve we had an excellent 7-course dinner but the cost was an additional $240USD per person.

The Butler service is basically room service – if you want a meal or something else in your room then one of the team of Butlers will bring your order within 20-30 minutes – on one occasion we had to ask for a new cooked breakfast to be prepared as it was cold when it arrived at our room. There is only one open-air restaurant and no shop nearby but if you want any snacks, or need to visit the shops, the hotel will gladly arrange a car and we took advantage of this on a couple of occasions. The hotel would probably benefit from an indoor air-conditioned restaurant as the flies in the restaurant can be quite annoying while you’re eating a meal. They do provide mosquito sprays though! On our last evening we sat in the open air restaurant while the heavy rain was blown through the screens and the staff were pushing back the water on the floor with a long handled wiper blade.

The best way to see the Island is to get the hotel to arrange a Chauffeur for the day. This is cheaper than an organised tour and your driver will take you to whichever places you want to go so it’s easy to see lots of places in one day. We paid about £40 for 6 hours and before we left the Hotel we agreed with our Driver where we wanted to go – he also stopped at a few additional attractions on the way. We were in a comfortable air conditioned car and he was very knowledgeable pointing out things on the way. When we arrived at the attractions he simply waited for us and everything was done at our pace. We could have had a lot longer if we’d have wanted to and the driver would simply have added the additional hours to the cost, which was charged to our hotel bill.

The General Manager Luke and the Executive Chef Hamish were really keen to do everything they could to make our stay pleasurable and it was a shame they were let down by some of the team. The Staff are really friendly and the problems we had during our stay were relatively minor, but unfortunately during our 10 days at The Bale there were quite a few avoidable minor problems which we had to escalate to Luke and this was not what we’d expected from a property of this calibre.

Room Tip: When there's no building work Villa 36 is ideal.
See more room tips
  • Stayed January 2013, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
3 Thank cmwicks9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Luke H, General Manager at The Bale, responded to this review, January 11, 2013
Dear cmwicks9, thank you for your very thorough and reasonable posting about your time with us. Regardless of a guests length of stay whether short or long, the service and our product must remain consistent. I appreciate many of your points noted and respect the way this has been addressed. While a number are out of our control ie the noise issue which has since been rectified along with the weather, we are far from a perfect hotel and on this occasion we have fallen short in some areas which I apologise for. In saying that, your overall experience has been provided as a 4 star rating, so it would also appear there were many positives that have contributed to this rating by you. Constructive feedback like yours allows all of us to realise the importance of maintaining consistency. All of us here are certainly all humble and realistic enough to know that errors do occur, it is trying to minimise these for our guests which the majority of feedback would identify we do very well. The next step is ensure we act on what you have mentioned which is within our control, communicating this accordingly amongst the team so they can appreciate every different guests expectations and experiences. While I appreciate you mentioned that none of these have been large issues, more a build up of smaller issues that presented themselves it is the little things that can make a difference to a guest experience in both a positive and negative manner. We thank you for staying with us, providing your constructive feedback which is duly taken on board and glad there were many positives to counter a couple of the areas we fell short. Please feel free to liaise with me directly if I can assist you further. Kind regards - Luke Harley
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629 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (105)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Polish first
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English first
Toronto, Canada
Level Contributor
19 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 bubbles Reviewed January 2, 2013

Firstly we were greeted on our arrival by Luke Harley the general manager who could not do enough for us to make our stay the spectacular time it was. We were lucky enough to spend our anniversary at this magnificent,beautiful,tranquil retreat and were surprised with a delicious cake and heart shaped rose petals surrounding our bathtub-WOW! The food was great and the chef Hamish is so talented. The staff were so friendly and sweet. There are not enough expletives to say about our time at the Bale.

  • Stayed December 2012, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Carol T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Luke H, General Manager at The Bale, responded to this review, January 2, 2013
Dear Carol T, thank you for your review and a big thank you for choosing us to celebrate your special occasion. I am glad all of us were able to make it memorable for you both with a moment you will be able to cherish and share with friends and family for many years to come. I am glad we could add some spark to the occasion as a gesture from us to ensure the memory stays with you, after all it is the hospitality industry isn't it!! We certainly believe that people and the guest experience comes ahead of many other material items, not everything is about the dollar or has to have a value other than you leaving happy with a positive memory. I do hope we get to share more special occasions with you in years to come and if I can make this happen, feel free to make contact with me directly. A long way to come from Canada, but hopefully one day again, it will be worth it. Kind regards - Luke Harley
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Rockville Centre, New York
1 review
5 of 5 bubbles Reviewed December 31, 2012

The Bale is a perfect place for a totally relaxing vacation. The accommodations were just beautiful, the spa services were outstanding, and the food simply impeccable. Best of all is the staff. Every single person from Luke, the General Manager, to Hamish, the Executive Chef, to the front desk and gardeners were so genuinely friendly and couldn't do enough for us. Our pavillion including a private pool was spacious and well appointed. A candlelight dinner there was a highlight. We cannot wait to return and will be sure to tell our friends about a glorious stay!

Room Tip: We had a deluxe single pavilion...lots of room!
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  • Stayed December 2012, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Fredi N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Luke H, General Manager at The Bale, responded to this review, January 1, 2013
Dear FrediN, thank you for visiting us all the way from the Big Apple. It is great to hear you had a wonderful time with us and the team here exceeded all your expectations. Myself and Hamish are the only 2 Ex Pats here with the rest of the team all Indonesian, which is the experience and holiday we want our guests to enjoy due to the caring, gentle and genuine nature of our team. They all go about their roles with passion and enthusiasm that you cant help but admire and respect their attitude. The team here in front or back of house, perform their duties because they want to not because they have to and I firmly believe this shows in the guest experience. Thank you for choosing us and I do hope we can welcome you back to the warmth and beauty of The Bale in the near future. Kind regards - Luke Harley
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed December 30, 2012

My husband and I spent Christmas holidays at the Bale. We booked the Romantic Adventure Bliss Package(4D/3N). It was the best relaxing holiday!

We were welcomed by out butler on arrival. We were taken straight to our room without going through the usual check in at reception. The room was extremely spacious with a large private pool and huge outdoor day bed. There was also a separate outdoor shower and lone standing bath tub.

The staff were very attentive. It was nice of the GM and head chef to personally welcome us to the resort. Everytime we left the room and returned, the room was cleaned and made up. On a few occasions, there were little surprises left for us - cake for our anniversary, cookies in christmas stocking and bath tub filled with rose petals!

The food at the restaurant as well as catered to our room was great. We had a BBQ at our villa with a personal chef and waiter which was awesome!

Overall a good quality resort with personal and attentive staff. Will definitely recommend it to our family and friends!

  • Stayed December 2012, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Bluebutterly
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Luke H, General Manager at The Bale, responded to this review, January 1, 2013
Dear BlueButterfly, thank you very much for your lovely posting. It is a quiet relaxing sanctuary and we love it that way. The team here enjoy what they do, going above and beyond is not unusual because the desire to please is genuine and infectious among the team. It is wonderful to be a part of this and enjoy coming to work everyday because of our friendly and positive environment. The package you enjoyed is one of our most popular due to our environment, as what is a holiday without a bit of romance and adventure thrown in for good measure. We do have a number of other packages available for different purposes and should any of these appeal to you when you return or your friends/family wish to stay with us, please feel free to liaise with me directly luke.harley@thebale.com so I can assist. I look forward to personally welcoming you back in the near future. Kind regards - Luke Harley
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Francisco
Level Contributor
70 reviews
61 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
3 of 5 bubbles Reviewed December 29, 2012

We stayed at the Bale for two nights in late December. The hotel was beautiful-looking (but starting to show its age) and the staff were super friendly but the hotel lacks a Balinese touch that makes other Bali properties more special seeming. Our pavilion was large, elegant, and had a very nice private pool and lounge area. The manager and restaurant chef each made a point to greet us personally and welcome us to their hotel. Unfortunately, our air conditioner was barely functional, starting about 24 hours before departure which led us to depart earlier than planned. The food was very tasty--breakfast was included in our rate. They offer airport transportation and will take you to Nusa Dua shopping; but the hotel is better for those wishing to hide out in their own pavilion in privacy. Given the investment made to make this property elegant, they need to address the flies in the restaurant and the abundant mosquitos everywhere. Maybe a CO2 generator trap could help? The staff were friendly but one step behind where they should have been to meet guests on time (at airport on arrival and after shopping in Nusa Dua), restock their refrigerators without being asked, anticipate their needs. How about an orchid in the room as advertised? Massages and facials were good but not excellent. Beware that the hotel entrance is a fenced wall on the road--you exit a car and walk through a walkway to get to the lobby. At first you may be surprised on arrival at night. This hotel has great potential and a devoted staff. Some tweaks could make a difference for guests hoping for a very special Balinese experience.

Room Tip: There are many stairs so be sure to tell them if you have mobility issues; some rooms are closer to...
See more room tips
  • Stayed December 2012, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank aerotraveller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Luke H, General Manager at The Bale, responded to this review, January 1, 2013
Dear Aerotraveller, thank you for your posting and apologies in advance we did not live up to your expectations in some areas. I am glad to hear however that our service which is so important and at times even moreso than the product itself, met and exceeded expectations. Given our location we are subject to pretty extreme elements from salt air, humidity and heat with ferocious winds and strong rain in wet season. To combat this we do have a Preventative Maintenance program in place which is ongoing however we are unable to do all our villas at once, but many villas have been completed before the current high season and will continue again until all are finished in the coming months. Your points on the flies issue is absolutely noted and no objection from us on this. While not confined to our property, we are often looking at ways to remedy this however mother nature is currently one up on us, but I am always investigating new methods to improve or minimise this again given or environment, location and elements which can seasonally bring flies and mosquitoes. We do already fog our environment twice weekly and each villa daily when available as well as provide in each villa items to assist, but as you know these are a prevention not a cure. I do hope we can welcome you back again, so we can recreate your impression of our product while again receive our friendly, warm and genuine service. If I can assist in making this happen, please feel free to liaise with me directly on luke.harley@thebale.com. Kind regards - Luke Harley
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne, Australia
1 review
5 of 5 bubbles Reviewed December 27, 2012

The Bale is an absolute gem. We stayed for eight nights in mid-October and loved the outstanding service, tranquility and luxury offered by this small boutique hotel. The hospitality began with the complimentary airport pick up, complete with fruit, cool towels and water. It continued throughout our stay. A combination of high quality service and genuine warmth was demonstrated by every member of staff with whom we had contact. It flowed from manager Michele, chef Hamish, and the wonderful people on the front desk through to every level of the hotel. We were particularly appreciative of the drivers who ferried us around Nusa Dua, and were always there to pick us up, on time, and often with cool bottles of water. In my opinion, the outstanding feature of this hotel is the service and friendliness offered by the entire staff.

When you enter the Bale you step from a typically busy Balinese road into a calm and tranquil haven. It is as though you enter another world with minimalist and refined architecture which is unified and consistent both inside and out. Our villa was spacious and luxurious, and the large outdoor area with pool, garden and day lounge provided a wonderful, private retreat. Yes, there is a slight issue with mosquitoes, but the staff are ready to help. Also, ask for a mosquito net for your bed.

Although the Bale does not have direct beach frontage, this presents few difficulties for guests. Everything is easily accessible, thanks to the complimentary car and driver service within the Nusa Dua area, which is provided by the hotel. Thus, the Bale Beach Club is only a minute away by car, and the Nusa Dua shopping centre, theatre, art gallery and beach front walking and jogging track is only a further five minutes away by car.

Unlike larger Balinese hotels, the Bale has only one restaurant, but the food at "Faces" is of such high quality that nothing else is needed. We particularly enjoyed our breakfasts, with many delicious options to choose from. We ate in the hotel frequently, and in most instances were a little disappointed when we tried restaurants elsewhere. The one exception was when Hamish organised a special meal for us at a nearby hotel. Thanks again Hamish.

We visited the spa several times. it was wonderful and added a little more luxury to our already luxurious holiday. Thanks to all of the staff at the Bale for making our holiday so special, also thanks again for the birthday cake which magically appeared on my birthday! We shall be back.

  • Stayed October 2012, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Heather M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Luke H, General Manager at The Bale, responded to this review, December 30, 2012
Dear Heather M, thank you for your belated posting as the team here love seeing headings like yours to describe your experience with us. Unfortunately Michele is no longer with this hotel but he certainly did a wonderful job with fantastic guest service and interaction. Hamish and all other team members you encountered are certainly still here, doing what they do best and I know the leadership, guidance and incredibly important to me "old school" guest interaction which you experienced will not be lost by my arrival. We have a wonderful product, we have an even better team who have a real passion and desire for success which is wonderful to manage and see daily. Across the board in all areas there is a lot of pride and belief not just in themselves, but also what we provide and I am confident this is shown in the guest experience. Thank you again for taking the time to write your thoughts and feedback on your time with us and if I can do anything to assist further, I am only an e-mail or phone call away. My details are luke.harley@thebale.com and I do hope I have the opportunity to welcome you back in the near future. Have a safe and wonderful 2013.
Kind regards - Luke Harley
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mumbai (Bombay), India
Level Contributor
14 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 bubbles Reviewed December 25, 2012

Had a great time at The Bale,
The staff was extremely courteous & the chef Hamish, was extra careful in preparing our vegetarian meals,
We had excellent Thai food(specially made vegetarian)
Thanks for the wonderful experience,

  • Stayed December 2012
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank AJ2323
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Luke H, General Manager at The Bale, responded to this review, December 26, 2012
Dear AJ2323, thank you for your wonderful heading about your time with us. That 1 word describes it well and all of us are certainly glad you can describe your stay like this. Chef Hamish and his team along with everyone else do an exceptional job not just with our menus, but also being flexible for our guests with a "whatever it takes" attitude. This is certainly a great benefit of smaller boutique style properties where we can create experiences to suit individual requirements but moreso, we enjoy doing it. We all wish you a prosperous and positive 2013 and thank you for spending the xmas season with us. Kind regards - Luke Harley
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Bale

Property: The Bale
Address: Jl. Raya Nusa Dua Selatan, Nusa Dua 80363, Indonesia
Phone Number:
Location: Indonesia > Bali > Nusa Dua Peninsula > Nusa Dua
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Airport Transportation
Hotel Style:
#7 Romantic Hotel in Nusa Dua
#11 Luxury Hotel in Nusa Dua
#11 Spa Hotel in Nusa Dua
#19 Family Hotel in Nusa Dua
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — The Bale 5*
Number of rooms: 27
Official Description (provided by the hotel):
The Bale is a rare gem, a retreat dedicated to revitalizing your soul. With just 29 blissful pavilions, each with their own private swimming pool and modern, fashionable interiors, The Balé offers you the chance to relax and revitalize in style.Stroll through peaceful white − walled courtyards and past refreshing water pools, indulge in the unique collection of holistic spa treatments and well-being programs and dine on the freshest organic produce.Enjoy the friendliest and most refined service − what we call out "hospitality from the heart". The Balé is all this and more. Come and experience its magic.You deserve it ! ... more   less 
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Also Known As:
The Bale Hotel Nusa Dua
Bale Nusa Dua
Bale Hotel Nusa Dua
The Bale Bali/Nusa Dua

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