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Grand Hyatt Bali
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Reviews (4,082)
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Reviewed May 20, 2014 via mobile

The spa was under repair and I was unable to get the signature spa treatment . feeling missed . we should have been compensated . or alternately should have been offered something . but to our dismay returning back not a happy person.

Stayed: May 2014, traveled with friends
Thank arunrgupta
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GrandHyattBali, Director of Rooms at Grand Hyatt Bali, responded to this reviewResponded May 24, 2014

Dear arunrgupta,

Thank you for choosing the Grand Hyatt Bali and for taking the time to post your feedback.

I am sorry to hear of your less than satisfactory experience pertaining to availability of Spa session at Kriya Spa. Our Spa is ‘not’ closed for repair, we are currently performing maintenance of lagoon (peripheral area) while all Spa sessions are seamlessly offered in our twenty four (24) independent Villas in the Spa complex. In addition, guests can also enjoy various therapies arranged in treatment rooms at Bay Club - Fitness Center which is located closer to the lobby and dining outlets of the resort. Again, my sincere apologies for the inconvenience if this was not communicated by our team.

I appreciate you taking the time to share your experience. Please be assured that your feedback has been shared with our team for remedial measures and continuous improvement. If we do have the opportunity, it would be a pleasure to personally welcome you back.


Sincerely,
Amrit Gurung

Director of Rooms

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 19, 2014

From the first impressions when we arrived the hotel was outstanding. All the staff were smiling, friendly and tried to please you in any way possible.
The grounds were immaculate. Sweeping, well manicured lawns, beautiful flowers everywhere and ponds teeming with fish.
We paid to upgrade to the Grand Club which included a larger room and the excellent facility to have happy hour with delicious nibbles every evening and soft drinks at any time. The staff in the Club could not have been more pleasant and professional.
The hotel's private beach which stretched for at least 400 meters with glorious, freshly 'swept' sand and welcome shade provided by the well established trees, was regularly visited by the boys who would take orders for drinks and snacks during the day.
The attractively designed pools meandered through the grounds and provided welcome respite from the sun which,at times,,was very hot indeed!
We ate a three different restaurants,the Salsa Verde, that served Italian dishes, the Garden Restaurant which has a varied menu and the Nampu Japanese restaurant. In all cases we enjoyed our reasonably priced and delicious meals.
Overall, a most enjoyable and relaxing holiday during which the staff made you feel appreciated and very welcome.

  • Stayed: May 2014, traveled as a couple
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1  Thank Les S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GrandHyattBali, Director of Rooms at Grand Hyatt Bali, responded to this reviewResponded May 21, 2014

Dear Alton22,

Thank you very much for the detailed review and acknowledgement of your great experience. We are delighted to hear that you and your family had a relaxing and memorable holiday.

Your mention about our delicious food in Salsa Verde, Garden Cafe and Nampu and the most pleasant and professional team in “Grand Club” are truly appreciated. We endeavor to provide experiences that are truly superior, so to know you enjoyed so many aspects of your stay brings joy to us.

I look forward to the pleasure of welcoming you back to the tropical paradise again and hope we will have the opportunity of creating more memories.

Warm regards,
Amrit Gurung

Director of Rooms

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 16, 2014

the moment we arrived to the Hotel we were greeted with a big bang , Busharee and eript from the club reception did there best to make us happy and they did all along our stay with the support of their boss and now we have a great souvenir from bail at our home because of them. The Japanese restaurant was great under the management of agust and we had one of the best sashimi salmon there . the staff made our stay unforgettable

Room Tip: pool access club room was perfect
  • Stayed: May 2014, traveled as a couple
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Thank Majman66
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GrandHyattBali, Director of Rooms at Grand Hyatt Bali, responded to this reviewResponded May 20, 2014

Dear Majman66,

Greetings from the Grand Hyatt Bali! We are delighted that you have enjoyed your stay with us and have carried back pleasant memories of our resort and the services on offer. We continue to receive raving reviews about our food and service in Nampu – Japanese restaurant as our team endeavors to provide experience that is truly superior. Thank you for your gracious recognition of Buchari and Urip in Grand Club Lounge and Agus Dharma in Nampu restaurant. They genuinely embrace the Hyatt spirit by delivering intuitive hospitality with passion and purpose. It is wonderful to know that you appreciate our commitment to sustained excellence.

Please be assured that I have shared your compliments with all our associates so their efforts do not go unnoticed. They were thrilled to know that they have made such an impact on your visit. I trust you and your loved ones will cherish the souvenir from Bali for many years.


I hope to have the privilege of serving you on many more visits to the Grand Hyatt Bali in the future.

Sincerely,

Amrit Gurung

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 15, 2014

the resort opened in 1990s, and therefore is a bit old, esp. for the guest rooms. but it's quite well maintained. like its swimming pool, and the beach in resort is also nice. i spent most of my time at Bali in hotel at the beach. the restaurants there are also great, esp. like the Japanese one whose sashimi was fresh and tasty, and another restaurant provided delicious lamb stew. a wonderful resort to stay in for Bali vacation!

  • Stayed: March 2014, traveled as a couple
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Thank mmloveblue
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GrandHyattBali, Director of Rooms at Grand Hyatt Bali, responded to this reviewResponded May 18, 2014

Dear mmloveblue,

We are thrilled to read you were impressed with so many different facets of your stay. Your mention about our quality of food in Nampu (Japanese Restaurant) and Garden Cafe, well maintained rooms, five swimming pools in the resort complex and secluded beach are truly appreciated.

Thank you again for giving us the opportunity to serve you. I look forward to exceeding your expectations during your next trip to Bali.

Sincerely,
Amrit Gurung

Director of Rooms

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 15, 2014

The only way I can describe our stay is that if heaven exists, it's at the Grand Hyatt Bali.

Never in all of the travelling that we have done around the world have we encountered such as amazing place.

The Grand Hyatt Bali is so much more than a hotel, it's like a tropical oasis that once it has you makes you never want to leave, as that is exactly how we felt whilst there.

I think what really makes it stand out from other places is the focus on customer service, the staff here really do take customer service to another level and there is no task or request that's too small or large for them to handle.

There literally is a small army of staff always on hand to see to your every need, there was not once occasion whilst at the Grand Hyatt that we didn't pass a staff member in one of the many corridors who did not greet us with a beaming smile and a hello, it's just the way they are there and it's such a refreshing change experiencing this especially coming from the Western world where this is non existent in every day life.

The hotel itself is flawless, everything was just perfect for us, the room was large, spacious and well equipped with a nice balcony to sit out on at night, the resort itself is so big that you can actually get lost in it as you wonder through the maze of traditionally decorated corridors and the gardens are the most amazing combination of colours that we have ever seen.

The selection of food on site is great and we ate at all of the restaurants whilst staying at the hotel, the bar that is next to the reception is great as well having live music playing each night and allowing you to sit next to the water fountains as you relax over a ice cold cocktail.

The private beach was beautiful and we made full use of the water sports equipped that was available for hire, the Balinese night market was also a very nice thing to experience and the hotel itself is perfectly located as it's directly opposite the Bali Collection which has everything that a tourist could need.

Nothing can beat the feeling of arriving to the Grand Hyatt, pulling up outside and being greeted by a army of smiling helpers who took our bags and brought us to the reception area to be served a cold towel and a lovely fruit cocktail which after 21 hours of flying was so welcomed and set the mood for the rest of the holiday.

All in all we find it hard to believe that we will ever find a place better than the Grand Hyatt Bali, we loved everything about it and they truly make you feel like you are more than just another guest.

It was worth every bit of the price that we paid and in comparison to other countries is actually very reasonable for the level of service and quality that you get.

We have already decided that we want to go back and look forward to booking it in the near future.

  • Stayed: April 2014, traveled as a couple
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2  Thank Preyom
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GrandHyattBali, Director of Rooms at Grand Hyatt Bali, responded to this reviewResponded May 17, 2014

Dear xboxmarkster,

Thank you for choosing the Grand Hyatt Bali on your recent visit to the island and for taking the time to share your gracious review. We appreciate you highlighting the selection of food, location (proximity to the shopping arcade – Bali collection), amazing garden and the beach and most importantly our unwavering focus on “customer service”.

We are thrilled to learn that you will be staying with us again. We look forward to our next opportunity to serve you and your loved ones.

Sincerely,
Amrit Gurung

Director of Rooms

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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