We had booked club rooms, they were somewhat dated....
The Club capacity was insufficient for the amount of guests resulting in lack of chairs, long waiting times, wrong order deliveries, children running around, with a child even falling in the fish pond. The manager's reaction was exemplary as without hesitation two people jumped in to save the little boy. At times it was burlesque and I even wondered if these incidents were orchestrated with a hidden camera. They were not, it was reality. The italian restaurant at the beach showed similar problems, lack of organisation and orders taking forever.
We nevertheless would like to comment on the staff trying to make the best of the situation, especially Mr Urip (the Club's 'manager/life guard' who jumped in the pond) and Mr Agus Pri for his wonderful kindness and hospitality.
- Official Description (provided by the hotel):
- Offering a welcoming atmosphere where you can enjoy the island’s tropical splendor, Grand Hyatt Bali is a true reflection of a Balinese water palace, with 636 rooms featured in clusters of four villages, surrounded by waterfalls, landscaped gardens and lagoons set on 41-acre of lush tropical gardens. Naturally blessed with 650-metre stretch white sandy beach, the hotel has one of the most beautiful views of the Nusa Dua coastline. Enhance the holiday pleasure with our five swimming pools, as well as The Bay Club Fitness Centre and Kids Club. Moreover, Kriya Spa offers the discerning traveler an authentic Balinese healing experience with 24 luxurious spa villas for treatments and full day spa programs. Enjoy endless dining options with 5 restaurants and 3 bars, each offering a different experience and signature, spread across the hotel. Grand Hyatt Bali is within convenient distance from the airport, 12 km away or 15- minute drive by car; and 30 km away from the city centre of Denpasar or 30-minute drive by car. The hotel is strategically located close to Nusa Dua’s main destinations: BNDCC, a renowned convention centre is 5 minutes drive, Bali Collection shopping centre is just opposite our hotel, Bali National Golf is 5 minutes drive, and Waterblow is 10 minutes walk from the hotel. ... more less
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- Also Known As:
- Grand Hyatt Bali Hotel Nusa Dua
- Grand Hyatt Nusa Dua
- Hyatt Nusa Dua
- Bali Grand Hyatt
- Grand Hyatt Hotel Bali
- Nusa Dua Hyatt
- Grand Hyatt Bali Nusa Dua