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Reviewed May 11, 2011

An average hotel, lacking some of the basics, and especially deficient in terms of service. I do not recommnd it.

PROS
* Good price (95 USD / night, deluxe Room)
* Private beach at Nusa Dua
* Very huge room
* 15 min free massage was amazing!
* We have been upgraded. Not surprising when only 10/20 rooms max are taken (out of at least 100/150...

CONS
* Rooms are poorly maintained (there's a comment below dated from 2006 or 2007 with wich I fully agree): ants, insects and mosquitoes in the room, toilet flush broken 2 times in 5 days
* Free drink: an orange juice worse than on airplanes
* Free dinner: also of very poor quality => If you give something away, make sure it's not going to look bad on you after...
* Front desk staff has no clue on tourism or restaurants.
* The private beach is not in a good location: we get plenty of garbage from the sea. One so called "shower", that's really just a flow of water pumped on demand (when it's not broker). Toilets are far, and very old too.
* Shuttle to/from hotel is very infrequent (every two hours), and sometimes very late (45 minutes on our first day...)
* Food at breakfast is very average, and the staff, albeit numerous (8 staff for 4/5 tables - it was low season) is clueless on what to do... Forget your orders, forget napkins, jump on your plate when you're done to "clean", don't bring coffee, chit chat together... They could achieve the same level of service with just 2 staff with proper training. Amazing for a 4 stars hotel. Good point: everyone is smiling...
* mattress was too soft for my linking, I did not feel so refreshed on the next day
* pillows are too big, you'll feel some neck pain if you use it: ask for a replacement

Room tip: Ask for a smaller pillow
Date of stay: May 2011
  • Trip type: Traveled with family
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11  Thank Resyek
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed August 5, 2010

Our first stay in Bali, Flight Centre package recommended the Grand Bali for late afternoon checkout. We were upgraded to a deluxe suite off the pool and it was just amazing. Found the staff to be very friendly, the bar manager was especially a crackup!!!!!! This is a great place to stay if you want somewhere to chill and relax.

Date of stay: July 2010
  • Trip type: Traveled with family
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4  Thank nmihi1
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed June 6, 2010

Very relaxing & staff were very friendly & tried to be very helpful.
Room was large & clean, TV reception very poor, no hairdryers in bathroom
Pool was lovely, although only open from 8am - 8pm each day
We enjoyed the meals we ate in the restaurant, service was great
Room service meal trays were often left outside rooms in the corridor for days.
Too far from the beach & the 'Beach Club' is also disappointing
Too far from most restaurants & shopping in Nusa & too far in the heat to walk, although taxis are soooo cheap.

Date of stay: June 2010
  • Trip type: Traveled as a couple
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1  Thank Ness2468
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed April 3, 2010

We have just returned from a week at the Grand Bali (no longer called Swiss Grand ), which was a timeshare exchange through RCI. As I usually stay at Legian or Seminyak, I was a bit worried about being so far out, but we ended up loving it!
We had a deluxe suite on the top floor at the end of the building, overlooking the pool and golf course. It was the biggest hotel room I have ever seen, beautifully furnished with a four poster canopied bed, timber desk, lounge, TV, DVD player and mini-bar. The marble bathroom was about 3 or 4 metres, with separate bath, shower and toilet. (Why were there no hooks or towel rails in such a huge room?). Outside we had a large terrace, with views on 3 sides with a full lounge suite. (It felt a bit like being in Ubud, so relaxing). The air-con was not very cold, so if we came in from the heat, we would have to sit on the lounge in front of the vent to cool down, but it was fine at night.
Breakfast was not included, so it cost us about $AUD10 for buffet breakfast, which had a reasonable selection, but not as good as other hotels I have stayed at . We had to serve our own coffee, even though there were always staff members standing around. Nobody walked around with the coffee pot.

It was very quiet, with not many of the 60 or so rooms occupied. I did not see an Aussie for 2 days as most of the guests were Russians. At least there was plenty of room at the 2 pools, which are separated down the centre by sun lounges, shaded by frangipani trees as the sun moves around.

There is a very nice spa by the pool, although we only went in for our free 15 minute massage.

The bar off the lobby has a pool table and seating overlooking the entrance to the hotel.

As the hotel is not on the beach, they have a free shuttle every 2 hours to their Nusa Dua Beach Club. There are plenty of sunlounges, umbrella, chairs and tables, as well as a beach bar to provide food and drinks. It was very nice, although in the morning the tide is way out.

On the way back from the Beach Club we were dropped off at the Bali Collection, which has lots and lots of shops, including a Sogo department store, and restaurants. We had a delicious light lunch at Aromas, and were then given free transport back to the hotel.

The hotel has a once a day shuttle to Kuta and you have to find your own way back. We found a taxi cost 80,000 to 100,000 and took about 40 minutes. We went in twice, bought a coffee at Gloria Jeans to use the internet in airconditioned comfort, went to Discovery, Matahari to stock up on snacks, fruit etc. the tailor for some clothes, and found we could not wait to get out of all that traffic back to our peaceful life at the Grand Bali

It is a 5 minute walk down the road to the corner to a street of shops and restaurants (Bualu village), where I had very inexpensive massages - one was 100, 000 and one was 70,000 rupiah for an hour ($8.50 to $12). The shopping was not bad and I did not have to bargain as hard as in Legian. We found some great little restaurants, and they all drive you home - Mai Mai has barbecued seafood sold by weight and then grilled, as well as a variety of other dishes. We ate there twice and the food was delicious. Laguna was another great little restaurant offering free welcome drinks, garlic bread and salad bar. They also had live entertainment several nights a week.

We also did the Safari Under the Stars tour at the Elephant Safari Park and thoroughly enjoyed it.

Date of stay: March 2010
  • Trip type: Traveled as a couple
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7  Thank Christine L
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed January 7, 2010

The best thing about this hotel is the rooms. They are spacious, big kingsize beds, very big marble bathrooms, etc. They are not quite 5 star standard but are better than the other hotels which market themselves as 4 star. The pool was not so big but it was fine for us as there was rarely other people using it anyway.

Breakfast was just average, I liked the freshly made omelets and the danishes though.

The location is both good and bad. Bad that you are not right at the beach or surrounded by restaurants and shops. Good that it is a quiet place to get some sleep and not be harassed by hawkers and taxi drivers. It is only 5 minutes walk to some shops (Ralph Lauren, Tommy Hilfiger, + boutiques, etc.) and restaurants, about 20 minutes to the beach.

Date of stay: April 2009
  • Trip type: Traveled as a couple
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    • Rooms
    • Cleanliness
    • Service
5  Thank donga100
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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