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“One of the Best!”

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The Westin Resort Nusa Dua
Ranked #9 of 54 Hotels in Nusa Dua
Certificate of Excellence
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“One of the Best!”
Reviewed April 8, 2014

Situated in an enclave of high-class resorts in Nusa Dua, Bali, upon arriving at the entrance I immediately felt the sense of exclusivity. The journey from the BTDC entrance to the hotel marks the beginning of a wonderful vacation. The roads were very well-maintained and created a colourful contrast with the botanical surroundings. Security is rather tight with thick gantries and guards stopping and scanning every vehicle, which is good and gave me extra comfort. Service was marvellous, the staff is really good at making guests feel how they should feel - important & happy, simple. It was my birthday on the arrival day and I was given not one, but 3 surprises! Thanks to Ayu and the guys at Prego :)

Room - We were being upgraded to the premium-wing which is the new building of the resort. The room is very clean and spacious and designs are modern. There is nothing much to complain except that it is a long walk from the beach and the room is always cold, even after we turned off the air-conditioned a few hours later, still cold. We suspect there is a centralised air-conditioning. At night, the air-con is loud as well.

Private beach - There were enough tanning chairs and the sand is very clean. Everyone seems to be enjoying as much as their neighbours and that makes the ambience very quiet and relaxing. If you don't like the sun, there are enough trees for shade and gazebos to laze around. The gazebos are a catch (about 160K rp) if you are planning to hang out the whole day (come with a plate of fruits).

Swimming pool - The waters were clean and of a nice green-ish blue tone that compliments the tropical architecture. However, be careful of rough edges especially the steps underwater and the side walls. Got myself bruised a few times.


Food - Sad to say, food was quite a let down at Westin. There weren't many choices and one of the restaurants were closed for renovation. Capsicum cafe looks dark and unattractive with less than 2 tables every time we pass by, Prego is too far away from everything, Ikan has limited food choices.. Our first meal was at Prego for dinner which we had mushroom soup and pasta. The soup was bland and portion was big. The ingredients for my seafood pasta were rather stingy.. all I can see was noodles, it was quite hard and I didn't finish it. Vongole (clams) in the vongole pasta were really tiny too.. but not too bad. Their main seafood dishes were better. My boyfriend had diarrhoea after Ikan lunch the next day. We suspect is the iced water as we had the same dish. Dinner at Ikan again and we had grilled seafood. Ordered lobster and whole snapper with white wine sauce, both were good. Both mornings when we were there, we ordered room service breakfast. First morning was OK but things got terribly wrong on the second. I felt really nauseous and my stomach was churning quite badly after breakfast. Something about the food must be wrong. I lost all appetite and had an awful ending to the vacation :(

Despite so, I will still return because it is one of the best hotel in bali for a wonderful holiday :)

Room Tip: 2 nights were not enough :)
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  • Stayed April 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank Mei Xin, Vannes... L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheWestinBali, Hotel Management at The Westin Resort Nusa Dua, responded to this review, April 10, 2014
Dear Mei Xin, Vannes... L. Thank you for choosing our resort to celebrate your birthday and to share this special moment with us. We also appreciate your kind impression of our resort and associates, I will certainly share it with the team especially those you have mentioned. Your valuable feedbacks are really appreciated. We have taken into account the aspects you mentioned as we continuously strive to bring a better value of our service delivery. We certainly look forward to welcoming you and your loved one back again in the near future.

Bipan Kapur
Managing Director
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Lansing, Michigan
Level Contributor
30 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed April 7, 2014

Spent 3 nights on mid-December 2013 at The Westin Resort Nusa Dua, Bali. Got good deal for Indonesian citizen (Rp 1,700,000/night). We enjoyed every minute of our stay there. Rooms are spotless with comfortable beds. All hotel ground, especially the beach was clean and beautiful. Staffs are friendly and helpful. My kids can not stop talking about their experience in the kids club. Learning Balinese dance was a hit. They made new friends and had new experience. Definitely will come back there when we were in Bali.

  • Stayed December 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank dwir888
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheWestinBali, Hotel Management at The Westin Resort Nusa Dua, responded to this review, April 10, 2014
Dear Dwir888. We are really happy to note that you and your family had such a great stay with us, and also to hear that your kids had an enjoyable time at our resort especially at Westin Kids Club. We certainly look forward to welcoming you and your family back again for another inspiring stay with us.

Bipan Kapur
Managing Director
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore, Singapore
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed April 6, 2014

Celebrated my wife's birthday here. Absolutely love the service. Hotel staff had great customer service, greeting guests by names and even remembering the kids and playing with them. Very children friendly and there is a children's club for the children. Even a children's dining area! One of the best hotel i stayed in Bali.

For the health conscious, there is the gym which is adequately equipped.

Rooms are big and the beds super comfy. Had trouble waking the kids and wife up in the morning.

  • Stayed December 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Azam81
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheWestinBali, Hotel Management at The Westin Resort Nusa Dua, responded to this review, April 9, 2014
Dear Azam81. Thank you so much for choosing our resort to celebrate your wife's birthday and for complimenting our resort as a family-friendly destination. We are happy to hear that we were able to exceed your expectations and make your stay so memorable. We certainly look forward to welcoming you and your family back again in the near future.

Bipan Kapur
Managing Director
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Perth, Australia
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed April 6, 2014

From check-in to check-out we had yet another amazing stay at The Westin Nusa Dua. This was our third visit with our 7 year old and we loved the newly opened Prego Restaurant and the amazing Day Spa (although Day Spa was on par with AUS prices I wished I visited more frequently - it was truly a wonderful experience)

We were upgraded to a premium room, food was amazing and all restaurants were child friendly with the only exception being Teppanyaki dinner at Hamabe however our daughter was invited to kids club until 9pm so this was actually a bonus for us!!

We would like to thank Ayu, Murali, Sophia and all the other wonderful staff at Prego, Kids Club and breakfast who always had smiles on their faces and made our stay very special.

Well Done The Westin

Room Tip: Premium Rooms are bigger with larger balconies
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  • Stayed March 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank Lisa S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheWestinBali, Hotel Management at The Westin Resort Nusa Dua, responded to this review, April 7, 2014
Dear Lisa S. Thank you so much for visiting us again. It is a pleasure to have you and your family stay with us and to note that we were able to continually meet your expectations and provide you with the genuine warmth and friendliness of our associates. I will certainly share it with the team especially those you have mentioned. We certainly look forward to welcoming you and your family back again in the near future and to experience again with our Heavenly Spa by Westin™ and Prego, our Italian Restaurant.

Bipan Kapur
Managing Director
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mumbai, Maharashtra, India
Level Contributor
59 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed April 6, 2014

one of the best property to stay for business & pleasure. the rooms are neat & clean and so are the eating restaurant at the property. The back water area for swimming & relaxing on the shack in the evening is a great time spending activity after hectic work schedule.

  • Stayed May 2013, traveled on business
    • Value
    • Location
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Helpful?
Thank Milindpalany
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheWestinBali, Hotel Management at The Westin Resort Nusa Dua, responded to this review, April 7, 2014
Dear Mpalany. It is a pleasure to hear that you had such a relaxing stay with us and enjoyed the room, the quality of our food, and our pools. I will share your kind words to the entire team and look forward to the pleasure of welcoming you back again at the resort for another memorable and relaxing experience.

Bipan Kapur
Managing Director
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bali, Indonesia
1 review
Reviewed April 5, 2014

The best attention and best food. Massages are amaizing, the breakfast is full of choices. There is a barbecue on saturday that you cannot miss. Ayu, the manager, is a very nice person and she will do everything to make you fell very good.

Room Tip: Rooms near to the beach are better, with a terrace.
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  • Stayed April 2014, traveled solo
    • Value
    • Location
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    • Cleanliness
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Helpful?
Thank Caro092014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheWestinBali, Hotel Management at The Westin Resort Nusa Dua, responded to this review, April 7, 2014
Dear Caro092014. It is a pleasure to have you stay with us, and to know that we were able to exceed your expectations during your stay with us. I will share your kind words to the entire team especially with Ayu, and look forward to the pleasure of welcoming you back again at the resort for another inspiring experience.

Bipan Kapur
Managing Director
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore
Level Contributor
55 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed April 5, 2014

If you're after a lovely clean non volcanic beach in a quiet area of Bali, great for families, then go for that! You can still do trips as much as you want but when we went to seminyak and walked along the beach there, amongst loads of wild dogs, in the dark sand with lots of litter, we were soooo glad to return to the Westin. Such friendly staff! They let us all squeeze in a normal room (2 adults 2 kids) and while it was tight it was absolutely fine! Loved the breakfast buffet too. All so clean and they even had their staff clean the sea by the shore with a big net, getting rid of some algae. Never seen that before! They had a wedding on too and it looked magical!!! With fireworks later! Loved it and would defo be back.

  • Stayed April 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank MissReissesogern
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheWestinBali, Hotel Management at The Westin Resort Nusa Dua, responded to this review, April 7, 2014
Dear MissReissesogern. We are very pleased to note that you and your family had such a great time especially enjoying the quality of our breakfast and the attentiveness of our associates. Thank you so much for sharing your valuable experience, and we look forward to welcoming you and your family again in the near future.

Bipan Kapur
Managing Director
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Westin Resort Nusa Dua

Property: The Westin Resort Nusa Dua
Address: Kawasan Pariwisata | BTDC Lot N-3, Nusa Dua 80361, Indonesia
Phone Number:
Location: Indonesia > Bali > Nusa Dua Peninsula > Nusa Dua
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Business Hotel in Nusa Dua
#4 Family Hotel in Nusa Dua
#4 Top resorts Hotel in Nusa Dua
#8 Romantic Hotel in Nusa Dua
#8 On the Beach Hotel in Nusa Dua
#9 Luxury Hotel in Nusa Dua
#9 Spa Hotel in Nusa Dua
Price Range (Based on Average Rates): $$
Hotel Class:5 star — The Westin Resort Nusa Dua 5*
Number of rooms: 433
Official Description (provided by the hotel):
The resort features 433 sleek and sophisticated rooms and suites with a tropical edge. Guest rooms have the new generation of Heavenly® Bed, spacious 1.37 metre beds in the double-double rooms, I-pod connectivity, a bedside master switch board, and Audio Visual Entertainment port as well as ergonomically designed furnishings. ... more   less 
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Also Known As:
The Westin Resort Nusa Dua, Bali Hotel Nusa Dua
Westin Nusa Dua
Westin Bali
Nusa Dua Westin
Westin Resort Bali

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