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Reviewed 3 weeks ago via mobile

Just returned from our second visit to Melia and it was as good as we remember. The staff really make the stay unforgettable from Artha the friendliest pool attendant and Ingritt and Obi in the Lobby bar. Sateria restaurant led by Dewa is still a stand out and not forgetting the faboulous Aris. When walking down to the Sateria the first day - Dewa remembering us and welcoming us home is the reason we will keep on returning. Melia is a great way to finish our trip to bali with our first week hard and fast in Seminyak then relaxing for the last week at the Melia!

Date of stay: September 2019
Trip type: Traveled as a couple
Thank Dianne J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MeliaBaliIndonesia, Manager at Melia Bali, responded to this reviewResponded 3 weeks ago

Dear Dianne J,

Sunny greetings from the tropical paradise!

Thank you very much for your loyalty to Melia Bali and for coming to stay with us again. It is always a great pleasure welcoming back familiar faces and to learn the highlights of their stay with us.

Words cannot described how delighted we are to discover that we could still live up to your expectations on your second visit. Your feedback about our team is very encouraging and rewarding, in fact our people are our most prized assets as it is through them only, that we can show the true Melia hospitality as caring family providing unparalleled services straight from the heart. Please rest assured that your kind words will be shared with Artha, Ingritt, Obi, Aris and Dewa who ensured you were well taken care of.

We hope it will not be long until we have the opportunity to welcome you again for the third time. We assured you in advance of our utmost care and attention. Please do not hesitate to contact us for any assistance with your future booking!

Best regards,

Isma Suryani
Quality Control Officer

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 3 weeks ago

We went here on our honeymoon in August and we were welcomed by all of the very friendly staff in this beautiful environment. Especially Adi, Darma at the level pool, Surajaya at the pool! The room was beautiful and the food was yummy! Absolutely outstanding!

Date of stay: August 2019
Trip type: Traveled as a couple
Thank Pudgemonkey12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MeliaBaliIndonesia, Manager at Melia Bali, responded to this reviewResponded 3 weeks ago

Dear Pudgemonkey12,

Greetings from the sunny island of Bali!

Thank you very much for staying with us during your honeymoon getaway, and for leaving such a wonderful review on our TripAdvisor page.

It's a great joy to learn that we had a part in making your honeymoon a pleasant and memorable one. From the exquisite culinary selections to the genuine hospitality of our associates, we are happy that you loved it all! You may rest assured that your commendations will be shared with the team, especially Adi, Darma, and Suarjaya in recognition of their hard work and dedication.

With greatest pleasure we will be looking forward to welcoming you back for many anniversaries to come! Please do not hesitate to contact us for any assistance with your future booking in any Melia Hotels around the world.

Best regards,

Isma Suryani
Quality Control Officer

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Reviewed 3 weeks ago via mobile

1st time in Asia
1st time in Bali
Just loved this hotel !!!
Great Resort, the junior suite lagoon room was wonderfull and all the restaurants were delicious.
The staff was also very nice and helpfull.
We took the all inclusive option, we recommand !!! Uluwatu Temple excursion included was a amazing.

Date of stay: August 2019
Trip type: Traveled as a couple
Thank Aka-Bkr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MeliaBaliIndonesia, Manager at Melia Bali, responded to this reviewResponded 3 weeks ago

Dear Aka-Bkr,

Greetings from the Island of A Thousand Temples!

Thank you very much for choosing Melia Bali as the staying destination during your first trip in Asia, and for sharing your wonderful thoughts with us.

It's absolutely delightful to hear that we had a part in making your first trip to Asia and Bali an experience made memorable. We are elated that the Lagoon Access Junior Suite was to your liking, and the All Inclusive package made your culinary experience even more enjoyable. With All Inclusive, the only thing left to do is to simply sit back and enjoy. It allows guests to enjoy 24 hour free flow beverages with other benefits such as various food options, regular themed night buffet, non-motorized water sport equipment, life enriching activities and an excursion to Uluwatu Temple - one of Bali's nine key directional temples. When you travel this far, you deserve to enjoy it all!

You may rest assured that your positive feedback will be shared with various departments of the hotel to motivate ourselves in our daily efforts to create unique moments for our guests.

It was a great pleasure to have you here, and we are looking forward to welcoming you back in the nearest future.

Best regards,

Isma Suryani
Quality Control Officer

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Reviewed 3 weeks ago

We stayed in this resort for the final part of our honeymoon - looking for some rest and relaxation. We arrived and check in was easy, though we had to wait until 4pm to get our room (note we arrived at 2pm and check in was normally 3pm). Staff were very friendly at reception and offered lots of information. We stayed all inclusive so were told whilst we waited for our room we could enjoy food from any of the many places to eat on site.

Our room was a lagoon access room, so the pool was right on our doorstep! This was nice as it was a lot more peaceful than the main pool and meant we did not have to rush every morning to try and get a sun bed in a good spot!
Our room was massive!! Big bathroom/ shower and tub, lots of miniatures which smelt Devine! The bed was big and very comfortable and it was fairly quiet around, though could hear movement outside the door sometimes. The room was clean and cleaned daily. As we were all inclusive we could use the minibar and it had a daily refill all included!

The only problem we found was the food, we are vegetarian and though they did offer some food, there was not much variety in it. There were 4 restaurants on site but 2 of them only had 1 vegetarian option - so we didn’t bother eating there. Breakfast options were plenty but we found that the juice was watered down. The cocktails they made were lovely though - very refreshing and the ice cream was Devine! Maybe if we weren’t all inclusive we would have gone out to the local town and eaten, but we were just tired from all the activities we had done in the days before that we just wanted to relax.

In the evenings there were options to side on the beach cafe or by the bar but it was also very busy and noisy.

There was also access to the beach which was lovely! We had no problem finding a sun bed on the day we went down there - it was very nice and clean. We could also book water sports through the hotel which was very easy - we did jet skiing and parasailing.

We were also given complementary 30 min spa vouchers which we used to get foot massages which were really nice and much needed!

We did not travel out from the resort as we had just come from Ubud where we did our excursions from but we thought it was a little to far out to have done any excursions from anyway. Close to the airport though which made our return easier.

On the day of checkout we left our room at just after 12 and left our luggage in the luggage store and because we were all inclusive we could still use the facilities, eat food whilst we waited for our pick up at 4pm - we found this helpful!

Overall, staff were very friendly and the resort was beautiful! We think that we could have cut down our stay here to maybe 3 days rather than 5 and gone somewhere else for 2 days to maximise our time over that side of the world.

Room tip: Get the lagoon access room!! - Lot more peaceful!
Date of stay: September 2019
    • Value
    • Sleep Quality
    • Service
Thank Radhika S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MeliaBaliIndonesia, Manager at Melia Bali, responded to this reviewResponded 3 weeks ago

Dear Radhika S,

Warmest greetings from the Island of Gods!

First and foremost, we would like to express our gratitude for your preference in selecting Melia Bali to celebrate your precious occasion, and for letting us know about your recent experience. In our effort to continuously improve the quality of our services and facilities, we put our greatest interest and value in our guests' opinion.

We are delighted to learn that your overall stay was pleasant, and the Lagoon Access Junior Suite was to your liking Our spacious suite has direct access to a wonderful lagoon-style pool, and equipped with superior amenities and a private terrace overlooking the lush tropical gardens. You may rest assured that our housekeeping will be commended for their efforts in ensuring you could rest comfortably in the room.

On the other side, we regretted to learn that although the All Inclusive package made your stay even more enjoyable, we could not fully impress you with the vegetarian options offered in the five restaurants on site. We greatly appreciate your feedback as we are constantly looking to improve in all areas of our hotel. Trust that your comments will be shared with our Executive Chef for further review, and we apologize for any inconveniences you might have experienced.

Please consider Melia Bali as your home away from home, and we are looking forward to welcoming you back for many anniversaries to come. Please do not hesitate to contact us for any assistance with your future booking in any Melia Hotels around the world.

Best regards,

Isma Suryani
Quality Control Officer

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Reviewed 3 weeks ago

Everything was simply amazing , since we were the Level Guests from the beginning we felt like royalty:-) everyone were soo nice to us and very helpful ,with all our requests and questions.

The Laguna access room was beautiful. Always clean, breakfast were amazing. I have to especially thank the Level pool stuff ,Darma, Suarjaya, Resti, Adi and Rusmiyani :-) they were taking care of us,like we were there own children:-) I felt like princess cause of them:-)

We would definitely come back.

Thank you again Melia Bali,you gave us such a remarkable time.

Jana and Nathan

Room tip: The Laguna access suite
Date of stay: September 2019
    • Value
    • Location
    • Service
Thank dzanulka
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MeliaBaliIndonesia, Manager at Melia Bali, responded to this reviewResponded 3 weeks ago

Dear dzanulka,

Greetings from the shores of Indian Ocean!

Thank you very much for choosing Melia Bali as your preferred accommodation in Bali, and for giving insight to other travelers how relaxing their holiday with us can be.

We are thrilled to discover that you loved our exclusive The Level experience! The Level is definitely the way to go for those who seeks an intimate and relaxing holiday experience. Our professionally-trained team will ensure all details are tended to during the stay, always putting our guests' satisfaction and comfort as their top priority. You may rest assured your commendations will be shared with the team, especially Darma, Suarjaya, Resti, Adi and Rusmiyani who ensured you were well taken care of.

We sincerely hope it will not be long until we have the pleasure to host you again, and do not hesitate to contact us for any assistance with your future booking.

Best regards,

Isma Suryani
Quality Control Officer

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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