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Claire T
Penarth, United Kingdom

Beautiful resort, but very busy.

Review of Melia Bali
3.0 of 5 bubblesReviewed Aug 14, 2014via mobile
This was our last hotel stay after many travelling around Asia. So we wanted some luxury and a good relax. Unfortunately I was a bit disappointed with the room and the business of the hotel, this was also the most expensive hotel on our trip. The bed was very comfortable but the bathroom needed updating. The resort is surrounded by beautiful water features and gardens. I think we were there at a busy time as people were reserving sun beds and it was a struggle to get a sun bed especially after leaving it. The breakfast was amazing again very busy so make sure to go to breakfast around 8. My only negative was the amount of children in the pool, I'm a teacher so I am used to children, but I'm not that found of lots of children in a pool throwing balls when trying to go for a relaxing swim. I would suggest the hotel invest in a seperate pool for kids as it was not peaceful sunbathing round the pool. The staff were very friendly and helpful especially when looking for a sun bed. The food was great especially the tapas at the beach front restaurant. We walked to a mall close by that has some fantastic cheaper restaurants and shops. Lovely hotel I would only stay there again during a quite time.
Date of stay: August 2014
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qualitymanager2017, Quality Control Officer at Melia Bali, responded to this review
Responded Nov 12, 2017
Dear Claire T,

Warmest greetings from Melia Bali!
Thank you for staying with us and taking your valuable time to share your experience on TripAdvisor.
We do hope you will have an opportunity to come back to Bali and to stay in our little paradise again. Please, do not hesitate to contact us for any assistance with your future booking in any Melia all around the world.

Best regards,
Eka O.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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6,145 - 6,150 of 10,909 reviews
Reviewed August 13, 2014

Loved the lagoon acces suite. Restaurants were great. Food was delicious. Staff very friendly and helpful.
...................................................................................................

Date of stay: July 2014
  • Trip type: Traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Melia Hotels International
1  Thank Vicki B
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
qualitymanager2017, Quality Control Officer at Melia Bali, responded to this reviewResponded November 8, 2017

Dear Vicki B,

Warm greetings from Melia Bali. We are glad to hear that you had great time with us and we would like to extend our most sincere appreciation for your amazing review!
We would love to welcome you back in the nearest future in our little paradise. Please let us know if we can be of any assistance.

Best regards,
Eka O.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 12, 2014

This resort is older but has a beautiful landscape. Several complexes have water features inside as well as garden sculputes and special sand drawings. Guest have family wishing them anything from happy honeymoon to happy birthday. They get a special artistic drawing in the sand outside their room. The resort has close to 500 rooms. I took half a day just taking pictures. There are 3 restaurants, one which I liked best on the beach, overlooking the ocean. One a japanese restaurant served also very good meals. One was located outside in the garden for elegant dining. Buffet breakfast was amazing from cakes to soups, fruit and lots more. I found it to much and what I did not like when people filled their plate to the rim and then left half of it. When you stay more then a week you get fruit welcome in the room welcome drink and a choclate every night. However an imported apple and a gone bad tangerine did not impress me, choclate at night was missing the last few nights. Also a half hour extra massage when you book for an hour. The massage rooms have partly open rooms. But the one I was in the noise from children in the swimming pool was not so great. Apparently they will change the locality for their health spa. Bikes for rent for 3 dollars an hour are real old and only a few available. The biking trail is also a walking trail and it can get busy. There are no markers to show you anything and I got lost outside the complex in a not very pleasant village. The beach has a high and low tide and when the water is going out a lot of garbage is swimming and left behind from plastik to paper cups. Natives are throwing everything away, which is a shame. It was not to busy when I arrived however the last 2 days the European school holiday had started and it got very crowded.

Room tip: I was in the last of 4 buildings close to the ocean. That I liked, only for breakfast did I have to walk a longer distance.
Date of stay: July 2014
  • Trip type: Traveled solo
    • Value
    • Cleanliness
    • Service
Thank Gertraut M
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
qualitymanager2017, Quality Control Officer at Melia Bali, responded to this reviewResponded November 8, 2017

Dear Gertraut2013,

Sunny Greetings from Tropical Paradise!
First of all, we would like to express our gratitude for sharing your impressions of your stay with us.
In Melia Bali we have a commitment to provide quality service beyond our guests’ expectations, and your feedbacks are vital in helping Melia Bali to provide a memorable holiday experience that meets the highest standards of excellence. This definitely strengthens our philosophy of seeking the highest level of service excellence.
We will be glad to welcome you back, please, do not hesitate to contact us for any assistance with your future bookings in any Melia all around the world.

Best regards,
Eka O.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 12, 2014

The best things about this hotel are the beautiful gardens and fountains, the location, being right on the beach, and the Japanese buffet available at one of its restaurants; the breakfast buffet is also excellent, as are all the staff serving in all the bars and restaurants. The rooms are clean and comfortable but a bit tattered round the edges. The potentially stunning lobby area is bizarrely trashed with some ugly Disney style mural clingling to the ceiling. And the hotel has a bit of a split personality - although most guests seemed to be honeymooners, the sorts of loud pool-based activities on offer seemed more apt for a Med kids club. Similarly, at night, almost every bar and restaurant has some sort of entertainment (avoid block 2 if you want quietness, away from the bar musicians) as if guests must be distracted away from each other whenever they eat or drink (but I did like the xylophone gently beckoning everyone to breakfast). The beach is probably the best way to avoid this - and it is a lovely beach. The staff round beach are also very accommodating, arranging loungers and drinks. It is a very large hotel but, from most angles, seems to hide its vastness so you don't seem to be just one of thousands.

Room tip: Block 4 rooms have more likelihood of a sea view. If you're travelling during Ramadan, expect huge queues in airport immigration and ridiculous traffic: taking 2.5 hours to drive just 20 km is not unusual.
Date of stay: August 2014
  • Trip type: Traveled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
1  Thank Tom L L
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
qualitymanager2017, Manager at Melia Bali, responded to this reviewResponded November 3, 2017

Dear Tom L L,

Warmest greetings from Melia Bali!
Thank you for staying with us and taking your valuable time to share your experience on TripAdvisor.
We do hope you will have an opportunity to come back to Bali and to stay in our little paradise again. Please, do not hesitate to contact us for any assistance with your future booking in any Melia all around the world.

Best regards,
Melia Bali Team

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 12, 2014

Lobby, Pool, Food and Service and Staff were great - no better! But rooms were smelling damp and tired. Rooms were not in line with claims of a 5 star hotel. 4 star at best. But the rest of the hotel/resort was. Our upgraded room seems to be no more than a standard/basic room.
There were two systems in place for booking costs to rooms. One as you would normally have in a hotel, and one where you pre-paid a lump sum for a separate discounted credit account. However, should you not have spent your pre-paid credit upon check out you lose it! But if you over spent on your pre-paid credit account it was swept/transferred to your normal room account. not possible the other way round. Also, in some areas of the hotel your discounted credit could not be used like the gift shops and at bars and restaurants during happy hour.

Date of stay: July 2014
  • Trip type: Traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Melia Hotels International
Thank Charles C
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
qualitymanager2017, Manager at Melia Bali, responded to this reviewResponded November 3, 2017

Dear Charles C,

Greetings from Island of Gods!
Thank you for choosing Melia Bali to stay with us on and we would like to extend our appreciation for your valuable feedback.
The entire Melia Bali family will be looking forward to welcome you back and it would be our pleasure to assist upon any of your needs.

Best regards,
Melia Bali Team

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 12, 2014

Melia is a beautiful hotel situated in Nusa Dua, the rooms are lovely, staff are very helpful and friendly. Water sports are readily available, pool is lovely, and especially the spa is worth a visit or five!

Date of stay: August 2014
  • Trip type: Traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Melia Hotels International
Thank Gloria J
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
qualitymanager2017, Manager at Melia Bali, responded to this reviewResponded November 3, 2017

Dear Gloria J,

Warm greetings from Melia Bali. We are glad to hear that you had great time with us and we would like to extend our most sincere appreciation for your amazing review!
We would love to welcome you back in the nearest future in our little paradise. Please let us know if we can be of any assistance.

Best regards,
Melia Bali Team

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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