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“Old but well maintained 5 star hotel” 4 of 5 bubbles
Review of Melia Bali Indonesia

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Melia Bali Indonesia
Ranked #15 of 53 Hotels in Nusa Dua
Certificate of Excellence
Jakarta, Indonesia
Level Contributor
78 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 59 helpful votes
“Old but well maintained 5 star hotel”
4 of 5 bubbles Reviewed March 17, 2014

This hotel certainly had its glory days behind as the property is relatively old in comparison to the neighbouring hotels. However it was the excellent service that put it back at par with others. This property has that old traditional ambience which i like about Bali, but certainly not to everyone's taste. Room is quite spacious, and bed quality is great. I really enjoy my walk at the beach (since this hotel is located at the beach front) and the lagoon type swimming pool which offers a lot of activities. Breakfast are excellent as we are spoiled with lots of choices. Staffs are also very friendly and helpful. My family really enjoyed our stay there.

  • Stayed January 2014, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Nelson P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Made N, Manager at Melia Bali Indonesia, responded to this review, March 17, 2014
Dear Nelson P,

We would like to take this opportunity to thank you for spending your time at the Meliá Bali on your holiday and taking the time to write your review of our property in TripAdvisor.

We are happy to learn that you had a memorable stay at our resort with the service and facilities provided. In Meliá Bali, we keep to maintain our contemporary Balinese architecture, bold décor and spacious gardens to express the essence of the island. Once again, thank you for your continuous support and we look forward to welcoming you back on your next Bali trip.

Best regards,

Hotel Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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4,818 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (894)
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English first
Singapore, Singapore
Level Contributor
36 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 bubbles Reviewed March 16, 2014

We had beautiful 4 days in Melia, we we're very impressed with overall hotel facilities, gardens and level of service. Yes, rooms are a bit worn out as many reviewers stated, but that's why you pay room 150$ and not 300$. The hotel is really big and beautiful, breakfast looks more like dinner in terms of variety. I would definitely recommend this hotel and will come back.

Room Tip: We stayed in junior suite which is duplex and best choice with family with 2 children.
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  • Stayed March 2014, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank deki_mandela
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wayan B, Manager at Melia Bali Indonesia, responded to this review, March 24, 2014
Warmest greetings from the Melia Bali!

Dear deki_mandela,

Thank you kindly sharing your most recent holiday experience at the Melia Bali. I am glad your stay was quite pleasant and that you found our furnishings and character of the hotel to your liking.

Do get in contact with me for any specific requests on your return visit. See you soon.

Best regards,

Wayan B
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bendigo, Victoria, Australia
Level Contributor
27 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
5 of 5 bubbles Reviewed March 16, 2014

My husband and I along with another couple stayed eight nights at this wonderful hotel with huge, beautiful well maintained gardens. We stayed in the Pool Access Rooms The Level access which is well worth the extra. Anything we asked was done very promptly. We had room service a couple of times and the food was delivered within 20 minutes by smiling, courteous waiters. We had breakfast each day in the Sorento Restaurant and could not have asked for better courteous, friendly service. My husband celebrated his Birthday while in Bali and we had dinner at the Sorento Restaurant, wonderful menu, food, staff, the band even sang Happy Birthday and Yuli from the Level organised a wonderful table setting, with flowers and a Birthday cake (a gift from the Melia). We were allowed 2 pieces of laundry per person each day included in our package - all delivered each night beautifully clean and pressed. From relaxing on the beach with lunch and drinks delivered,a romantic dinner for two, set up in the Spa Garden overlooking the beach, with our own waiter tending to every wish, even the chef came out to talk to us this hotel lived up to all expectations.

Room Tip: Definitely Pool Access Room with Level access.
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  • Stayed March 2014, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank lozjules
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Made N, Manager at Melia Bali Indonesia, responded to this review, March 17, 2014
Dear lozjules,

We would like to take this opportunity to thank you for spending your time at the Meliá Bali on your holiday and taking the time to write your review of our property in TripAdvisor.

We are happy to learn that you had a wonderful stay at our The Level Lagoon Access Suite with the service and facilities provided. At The Level we look after everything down to the last detail to make your stay a superior experience. Once again, thank you for your continuous support and we look forward to welcoming you back on your next Bali trip.

Best regards,

Hotel Management
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hong Kong, China
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
2 of 5 bubbles Reviewed March 14, 2014

Half way through a 9 night stay.
Have had to move room once as the air con did not work.
The second room has no aircon temperature control...only a fan speed control.
Have had to get maintainance almost on a daily basis to try to get it to work properly.
It does keep the room slightly cool but not cool enough.
Generally the rooms are old and tired and in desperate need of a full refurbishment.

Have also had to get the shower mixer repaired. Either scolding hot water or cold....nothing in between. A very dangerous situation. It worked well for the next day but now it is not working again.

The beachfront is great. However the hotel today have reduced the beachfront available by half, as there is some sort of festival in the next few days (in the evenings only). The end result is that there are 50% fewer loungers on the beach and 50% less shade available.
The result is that the remaining space is rather like sardines in a tin..... and that's if you are lucky enough to get a lounger and some shade.
The management seem oblivious to guests requirements at a beach holiday resort.

Just spent the last 30 minutes trying to get 2 tall tumblers delivered to the room.
Spent 2 minutes on the phone to room service explaining a tall tumbler (glass), hi ball glass, like a big beer glass.
Was given 2 small toothbrush glasses....returned....next try was given 2 beer mugs (half pint), finally on the 3rd attempt ended up with pint beer glasses. Not what we wanted but accepted them as its the best that was going to happen today.
(as an aside the same request was dealt with faultlessly yesterday)

Breakfast......really not worth the effort. Perhaps the worst coffee I have ever had. All the food looks old and tired. If you must, the omelette's are good.

Food, generally very good at the food outlets with the exception of breakfast.
Do not have the Chicken Wings from Sateria...... 4 pathetically small wings......more baby chick wings than chicken wings.



The staff are fantastic...don't get me wrong...helpful and friendly.

More to come..........

  • Stayed March 2014, traveled solo
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank PerpetualTraveller99
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wayan B, Manager at Melia Bali Indonesia, responded to this review, March 24, 2014
Warmest greetings from the Melia Bali!

Dear PerpetualTraveller99,

Thank you for your review. We are deeply apologetic for the difficulties you encountered during your stay with us. Our housekeeping and maintenance are working closely to maintain the rooms condition, however sometimes things do happen. Mechanical of the air condition and hot and cold water mixing valve are hidden and can be noticed after the problem happened.

Regarding the taken beach space, it is true that some occasions we use it to create a different experience for some groups. However, we tried to have it in the evening as there are no guests lay down on the beach for sunbathing. Thus, it will not disturb the guests daytime activities.

As for the service comments, what you have described is not consistent with the service we aim to provide and all departments mentioned had been notified. We do hope that you will return to us so that we may have the opportunity to prove that this was a single occurrence and that we aim to provide the best possible service at all times.

Best regards,

Wayan B
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bandung, Indonesia
Level Contributor
37 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 bubbles Reviewed March 13, 2014

staying at the melia bali, nusa dua always bring me a sense of relax, with the beautiful lagoon type swimming pool, and having some snacks and drinks at their pool bar.
the hotel itself is an old one, but it is well managed.
the breakfast is good and the room is well prepared and give us good quality sleep..
we also can go to the surrounding restaurants and bars.
staying at the hotel really give us time to relax after the business meetings and agendas.
a good performance nearby the hotel is the devdan show, a performance of the local indonesian arts and cultures.
we could also take sunbathing at the beach surrounding the hotel.
the beach is clean, and the water is so blue.
really nice staying at the melia bali, nusa dua.

  • Stayed February 2014, traveled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Paulus K K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Made N, Manager at Melia Bali Indonesia, responded to this review, March 17, 2014
Dear Paulus K K,

We would like to take this opportunity to thank you for spending your time at the Meliá Bali on your holiday and taking the time to write your review of our property in TripAdvisor.

We are happy to learn that you had a wonderful stay at our resort with the service and facilities provided. Once again, thank you for your continuous support and we look forward to welcoming you back on your next Bali trip.

Best regards,

Hotel Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney, Australia
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed March 13, 2014

Excellent hotel, couldn't fault anything, pool is lovely, very close to beach, perfect gym - small but well equipped - very courteous staff, would highly recommend and would return. Also, best pillows I have ever slept on!

  • Stayed February 2014, traveled solo
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Melia Hotels International

Helpful?
Thank Jennifer B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Made N, Manager at Melia Bali Indonesia, responded to this review, March 17, 2014
Dear Jennifer B,

We would like to take this opportunity to thank you for spending your holiday at the Meliá Bali and taking the time to write your review of our property in TripAdvisor.

We are happy to learn that you had an excellent stay at our resort with the service and facilities provided. Once again, thank you for your continuous support and we look forward to welcoming you back on your next Bali trip.

Best regards,

Hotel Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
musselburgh
Level Contributor
20 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
3 of 5 bubbles Reviewed March 11, 2014

7 day romantic break at supposedly 7 for the price of 5. Bar/food prices here are exorbitant and even going for the "buy in advance scheme, ie: pay 3 mil and get 4 did not seem to equate plus voucher offers and "happy hour" reductions did'nt appear to have been reflected in my bill! No shuttle bus to nearby shopping centre available and a distinct lack of entertainment activities throughout. Our favoured bar was in the Lobby but due to the fact that there is absolutely no air conditioning there it was a struggle to remain there for any length of time.In our bedroom the chaise lounge definitely had a distinct smell of urine and water was cut off for some ti me in the afternoonl There is a lack of cupboard space in garden view rooms (we were in room 3005) On the plus side the staff were friendly, the beach quite beautiful and the breakfast service the best I have come across in many years of travelling also the lounge facility for late departures is a godsend. Visit was from 9/2/14-16/2/14.

Room Tip: take the all-inclusive option and go for the lagoon suite ( we were never offered AI option)
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  • Stayed February 2014, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank moss213
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wayan B, Manager at Melia Bali Indonesia, responded to this review, March 16, 2014
Warmest greetings from the Melia Bali!

Dear moss213,

Firstly; we extend our most sincere apology for the difficulties encountered on your recent stay with us. Regarding issues of the food and beverage dine around voucher, it is true that the discount is not appear on the bill as we add 1 million credit on your folio. When you purchased the 3 million voucher as credit, it will start with the amount of 4 million equivalent to 25% discount. This 4 million balance will automatically deducted as per consumption. This promotion can not be combined with any other promotions like happy hours on our bars.

Thank you for your feedback for our lobby bar and your room, we appreciate your comments as we are constantly looking to improve in all areas of our hotel.


Best regards,


Wayan B
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Melia Bali Indonesia

Property: Melia Bali Indonesia
Address: Kawasan Wisata BTDC Lot N1 | PO Box 88, Nusa Dua 80363, Indonesia
Phone Number:
Location: Indonesia > Bali > Nusa Dua Peninsula > Nusa Dua
Amenities:
Bar / Lounge Beach Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#7 Top resorts Hotel in Nusa Dua
#10 Business Hotel in Nusa Dua
#13 On the Beach Hotel in Nusa Dua
#13 Spa Hotel in Nusa Dua
#14 Luxury Hotel in Nusa Dua
#15 Family Hotel in Nusa Dua
#19 Romantic Hotel in Nusa Dua
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Melia Bali Indonesia 5*
Number of rooms: 494
Official Description (provided by the hotel):
The luxurious hotel is located in a tropical garden, right on Nusa Dua beach. Close to a magnificent golf course and the Nusa Dua shopping & leisure district. Nearby point of interest are the capital, Denpasar, 35 km distance from the hotel, and Kuta, just 10 km away. The International Airport is 20 min. away. ... more   less 
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Also Known As:
Melia Bali Indonesia Hotel Nusa Dua
Melia Nusa Dua
Melia Bali Hotel
Melia Bali Indonesia Nusa Dua

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