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Reviewed August 27, 2019 via mobile

We booked a (so called) all inclusive luxury escapes holiday. The deal was to include all
Meals at all restaurants. What they don’t tell you is the moment you arrive you get a wrist band that limits you to a second class menu at said restaurants. We decided to spend money elsewhere if this is the way they treat package deals. Not sure if this is luxury escapes or the hotel itself. Either way major disappointment and will be letting our network of friends know in Perth not to trust what’s “advertised”. See photos as evidence. Won’t trust it again. Buyer beware.

Date of stay: August 2019
Trip type: Traveled with family
2  Thank Ryan O
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
JamalH310, General Manager at Nusa Dua Beach Hotel & Spa, responded to this reviewResponded August 27, 2019

Dear Ryan O,

Thank you for the feedback regarding your recent stay here.

We truly appreciate your comments. I apologize for the shortfalls on your expectations however rest assured that we fulfill all our obligations in our contract with our travel agent and tour operator partners. .

With best regards,

Jamal Hussain
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 27, 2019

Fantastic room for a family of four, very good hotel facilities. Very accommodating for children, large choice for breakfast and additional facilities for Palace Club members, staff are very friendly and everything offered with a smile

Room tip: Go for the Club Palace Suite
Date of stay: August 2019
Trip type: Traveled with family
Review collected in partnership with this hotel
1  Thank Banditpatel2019
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
JamalH310, General Manager at Nusa Dua Beach Hotel & Spa, responded to this reviewResponded August 26, 2019

Dear Banditpatel,

Thank you for the gracious feedback regarding your recent stay here.

We truly appreciate your comments and are happy to read that you were overall satisfied with the Resort, the Facilities, the Staff and the Services provided. Thank you once again.

Looking forward to welcome you back.

Jamal Hussain
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 26, 2019

My husband, 20 month old daughter and I stayed for 6 nights on a Luxury Escapes deal. We had a fantastic, relaxing stay and the hotel staff were wonderful. Everyone greeted us with a smile and were very accommodating when our toddler demanded attention. The pools, playground and grounds were lovely and my husband and I enjoyed 2 massages each at the spa. All our meals were included and the food was delicious. My only complaint would be the drinks at all the bars and restaurants were not cheap when you added the two taxes (around $8aus for a glass of coke). Otherwise we highly recommend this resort and will definitely be back in the future.

Date of stay: August 2019
Trip type: Traveled with family
1  Thank Telinor55
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
JamalH310, General Manager at Nusa Dua Beach Hotel & Spa, responded to this reviewResponded August 26, 2019


Dear Telinor,

Thank you for the gracious detailed feedback regarding your recent stay here.

We truly appreciate your comments and are happy to read that you were overall satisfied with the Resort, the Facilities, the Staff and the Services provided. Thank you once again.

Looking forward to welcome you back.

Jamal Hussain
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 26, 2019

Beautiful hotel
Clean, beach, restaurant, rooms etc..
Food excellent at all restaurant
Kindeness of employees
Beautiful beach
Hotel very well located
Impeccable room service
I highly recommaned this hotel

Room tip: I was on the 4004 room. All is perfect.
Date of stay: August 2019
Trip type: Traveled as a couple
Review collected in partnership with this hotel
Thank dehayes
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
JamalH310, General Manager at Nusa Dua Beach Hotel & Spa, responded to this reviewResponded August 26, 2019


Dear dehayes,

Thank you for the gracious feedback regarding your recent stay here.

We truly appreciate your comments and are happy to read that you were overall satisfied with the Resort, the Facilities, the Staff and the Services provided. Thank you once again.

Looking forward to welcome you back.

Jamal Hussain
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 24, 2019

One of the most friendliest staff you could find in a hotel. The place was so so relaxing after a hectic few days and that Balinese couples massage is highly recommended. Also they have four restaurants in the premises which serve different kinds of really good food. My favourites were Tamarind restaurant and Wedang Jahe restaurant.

Date of stay: August 2019
Trip type: Traveled as a couple
Review collected in partnership with this hotel
Thank Tourist04795402299
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
JamalH310, General Manager at Nusa Dua Beach Hotel & Spa, responded to this reviewResponded August 25, 2019


Dear Tourist,

Thank you for the gracious detailed feedback regarding your recent stay here.

We truly appreciate your comments and are happy to read that you were overall satisfied with the Resort, the Facilities, the Staff and the Services provided. Thank you once again.

Looking forward to welcome you back.

Jamal Hussain
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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