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Reviewed July 20, 2019

Beautiful and stunning entrance.Clean areas. Lovely bars to relax. Amazing swimming pools. Right on the beach for a romantic walk and taking in the ocean view. Within walking distance from many good restaurants. Safe and secure. An all round beautiful setting. Friendly and helpful staff.

Date of stay: July 2019
Trip type: Traveled as a couple
Review collected in partnership with this hotel
Thank j0hnnyfernandes
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
JamalH310, General Manager at Nusa Dua Beach Hotel & Spa, responded to this reviewResponded July 21, 2019

Dear johnnyfernandes,

Thank you for the gracious feedback regarding your recent stay here.

We truly appreciate your comments and are happy to read that you were overall satisfied with the Resort, the Facilities, the Staff and the Services provided. Thank you once again.

Looking forward to welcome you back.

Jamal Hussain
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 20, 2019 via mobile

My husband and I stayed in the Batur Palace Club Suite for 3 nights. From the moment we arrived we were treated like royalty. The staff and service was impeccable and our stay was so relaxing. We had our own private pool, breakfast was amazing with heaps of choices. Afternoon tea was part of the palace club which was such a delight which changed every day. Evening drinks and canapés where also wonderful before dinner. The staff were so welcoming everyday and called us by name which makes all the difference especially at such a large resort. We also celebrated our wedding anniversary which the staff went above and beyond to decorate a private table for the two of us to enjoy.
The grounds were beautiful with lovely gardens and wildlife. The resort also offers 3 restaurants for choice for lunch and dinner with a great bar by the main pool for a cool afternoon drink.
We thank Nyoman and his staff for our fabulous stay and look forward to staying again in September this year and July next year. Highly recommend to all.

Date of stay: June 2019
Trip type: Traveled as a couple
Thank SharonH580
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
JamalH310, General Manager at Nusa Dua Beach Hotel & Spa, responded to this reviewResponded July 21, 2019



Dear Sharon,

Thank you for the gracious feedback regarding your recent stay here.

We truly appreciate your comments and are happy to read that you were overall satisfied with the Resort, the Facilities, the Staff and the Services provided. Thank you once again. Really happy that you liked the Palace Club.

Looking forward to welcome you back.

Jamal Hussain
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 19, 2019 via mobile

We came to this hotel with very high expectations because before we stayed at a 4 stars hotel in Ubud, which was beyond amazing. Of course we thought our experience in Nusa Dua would be better, but we were so disappointed...
This is not a 5 stars hotel, maybe 3 stars... first of all we found it very weird and it made us feel bad the fact that they asked for 100$ as a warranty, money that we got back at checkout.
When we went to the room we realised the hotel was kind of old. All the furniture and the balcony were dated and untidy. The whole property felt like nobody cared anymore, like no investments were made in the last few years. I think this hotel was very nice like a decade ago, but not anymore.
The biggest disappointment of all was the night when we found a HUGE bug in the bathroom. We had to stay awake for over an hour until my husband caught the bastard. The second day when we went to the front desk and to the manager, nobody seemed alarmed by this fact, they acted very cool and they just sent somebody to check the room... well, this didn’t helped as the next 2 nights we found other bugs in the bathroom as well. I don’t think this is normal for a 5 stars hotel, but what do I know...
The breakfast was just ok, but nothing special. The exact same things everyday, nothing new.
One good thing was that in the last day they let us enjoy our breakfast before opening, given the fact we had to leave very early in the morning. So, after talking with the staff in 3 different ocassions and after they tried selling as the breakfast box for 100k IDR (which I think it’s not appropriate for such a hotel), in the last day they finally gave us the answer that we can have breakfast before leaving.
To compare, if in Ubud we felt so very welcomed, everybody smiled and was happy to help no matter the request, here, in Nusa Dua it seemed like almost everybody was fake smiling with the only purpose of selling us something.
Overall, we came here for our honeymoon but it wasn’t what we hoped it would be. I think for the same money you could find a better hotel.

Date of stay: July 2019
Trip type: Traveled as a couple
1  Thank lungu_carina
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
JamalH310, General Manager at Nusa Dua Beach Hotel & Spa, responded to this reviewResponded July 21, 2019


Dear lungu_carina,

Thank you for the feedback regarding your recent stay here.

We truly appreciate your comments (positive & negative). We are truly sorry that you experienced shortfalls and that some aspects of the Resort did not meet your expectations. We will certainly be implementing improvements in the areas highlighted.

Once again, my unreserved apologies.

With best regards,

Jamal Hussain
General Manager

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Reviewed July 19, 2019

Family was great for 4 of us as it had a bunk bed plus a king in a seperate room.
Nice choice of restaurants at the resort, and close to others and Bali Collection if you need them.
Great choice of pools and access to the beach.

Date of stay: July 2019
Trip type: Traveled with family
Review collected in partnership with this hotel
Thank Stay97618
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
JamalH310, General Manager at Nusa Dua Beach Hotel & Spa, responded to this reviewResponded July 21, 2019

Dear Stay,

Thank you for the gracious feedback regarding your recent stay here.

We truly appreciate your comments and are happy to read that you were overall satisfied with the Resort, the Facilities, the Staff and the Services provided. Thank you once again.

Looking forward to welcome you back.

Jamal Hussain
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 19, 2019

Staff were fantastic, always someone to help with any problem and always a smile. Room adequate, beautiful gardens . Restaurants on complex were adequate, close to shopping centre and local markets. Beach was clean and great for swimming.

Room tip: The room service as in cleaning etc. was a little slack, towels sometimes missing, tea not topped up each day. But cleaning was very good.
Date of stay: June 2019
Trip type: Traveled with family
Review collected in partnership with this hotel
Thank cherylhart27
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
JamalH310, General Manager at Nusa Dua Beach Hotel & Spa, responded to this reviewResponded July 21, 2019

Dear cherylhart,

Thank you for the gracious feedback regarding your recent stay here.

We truly appreciate your comments and are happy to read that you were overall satisfied with the Resort, the Facilities, the Staff and the Services provided. Thank you once again.

Looking forward to welcome you back.

Jamal Hussain
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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