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“Doesn't Disappoint”

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Nusa Dua Beach Hotel & Spa
Ranked #17 of 54 Hotels in Nusa Dua
Certificate of Excellence
Dunedin, New Zealand
Level Contributor
226 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 99 helpful votes
“Doesn't Disappoint”
Reviewed July 16, 2014

This was our second stay at the hotel having spent 9 days there a year ago and it remains a very special place. One of the outstanding aspects is the high calibre of the staff, they are very helpful, always welcoming and do it with a smile. This time we spent 10 days at the hotel and again stayed in a Club room with access to the Palace Club lounge. The club staff are exceptional, whether it is making sure you are happy with your food to making restaurant bookings and arranging transport nothing is a problem.

This was the first big hotel built in Nusa Dua and has spacious beautifully landscaped grounds, setting it aside from many of the more modern establishments. The down side is that it's rooms are a bit old fashioned and could probably do with a refresh, but that said they are a good size, have plenty of storage and the beds are very comfortable. Since our last visit the hotel has rolled out free WiFi which when completed will be available throughout the hotel. I found the speed good and only rarely had to resort to using cellular data.

Our second stay here certainly didn't disappoint and we plan to return again. If you are looking for a relaxing hotel with a great beach, nice pools, superb staff and a beautiful setting this hotel is certainly worth considering. If you like to have breakfast served to you in a lounge setting looking out over a wide expanse of gardens, drop in for afternoon tea or evening cocktails go for a Palace Club room it's worth the extra.

  • Stayed July 2014, traveled as a couple
    • Value
    • Sleep Quality
    • Service
Helpful?
Thank Chris1950822
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bruce W, Director of Sales at Nusa Dua Beach Hotel & Spa, responded to this review, July 23, 2014
Dear Chris,
Thank you so much for your glowing review on Trip Advisor of your recent stay at Nusa Dua Beach Hotel & Spa. We look forward to welcoming you back to Bali, and we will do all we can to provide you with everything you need for another wonderful holiday here in Nusa Dua.
Our new website will keep you updated with everything we are doing here & it will be launched by end of July.(maybe 1st week August)
Look forward to seeing you back here soon.
Hope you got home safely, sorry to see the Highlanders go down, but they have done a lot this year to promote your region.
Kind Regards
Bruce White
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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  • Sleep Quality
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  • Value
  • Cleanliness
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English first
Perth, Australia
Level Contributor
3 reviews
Reviewed July 16, 2014

Lovely hotel in a great location. Facilities were great and staff were extremely friendly. Service was a little slow at times, but it's not too bad when you are lying around the pool relaxing. Restaurants were a bit expensive and the service was a bit slow, but the atmosphere was great.

  • Stayed July 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
Thank Michael M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bruce W, Director of Sales at Nusa Dua Beach Hotel & Spa, responded to this review, July 23, 2014
Delighted to read your review on Trip Advisor and thank you for staying with us here at Nusa Dua Beach Hotel & Spa.
Our new website will be launched at the end of July and should keep you updated with everything we are doing here including some very special offers when you book direct.
We look forward to seeing you back here for your next holiday in Bali.
Best Wishes
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Seaapatrick
1 review
Reviewed July 16, 2014

We stayed here for a week as part of our Honeymoon. The resort is lovely and food was very good, and the majority of staff were excellent. The service at times was very slow and i feel the food was over priced. A few of the nights we actually headed to the local shopping centre (there is a shuttle bus which goes from the hotel) which had a great variety of restaurants, which were better priced and also got us out of the resort as the resort was very quiet at night. We had come from Singapore and the hotel there had left us a lovely card and bowl of fruit to acknowledge our Honeymoon but there in Nusa Dua which was a wee bit disappointing.

  • Stayed June 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
Thank Sarah P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bruce W, Director of Sales at Nusa Dua Beach Hotel & Spa, responded to this review, July 23, 2014
Thank you so much for your review on Trip Advisor, about your stay at Nusa Dua Beach Hotel & Spa, we are pleased to read your kind words and we are delighted that you had a wonderful holiday in Bali.
Come back and see us again, we look forward to welcoming you.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Purmer, The Netherlands
1 review
Reviewed July 16, 2014

one small issue with the reservation on seats on the pool. Ok the most people make the reservation early in the morning, sometime nobody come to use this seats. Possible more control or an procedure. Also in the peek time not enough cheers are available.
Further an absolute perfect location. Your people behaviour is super,

KR
Michel Muhlebach



  • Stayed July 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
Thank MuhleM01
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bruce W, Director of Sales at Nusa Dua Beach Hotel & Spa, responded to this review, July 23, 2014
Delighted to read your review on Trip Advisor and thank you for staying with us here at Nusa Dua Beach Hotel & Spa.
We are putting new controls in place to stop the practise of reserving seats without using them
Our new website will be launched at the end of July and should keep you updated with everything we are doing here including some very special offers when you book direct.
We look forward to seeing you back here for your next holiday in Bali.
Best Wishes
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney, Australia
Level Contributor
19 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed July 16, 2014

Having read many of the reviews about this hotel - I decided that it was good value for money and that the hotel itself was living up to its guests reputation. I was immediately impressed on arrival by the warmth and reception I received on arrival.
The deluxe rooms are luxurious with the best space and king sized bed. The bathroom with separate toilet was huge. Great big bath as well. Shower with large elephant rose for that extra long shower.
Breakfast was buffet style. It is the best buffet I have ever seen (I have seen many being a flight attendant).
The swimming areas are large and comfortable. You have to get down poolside early to reserve your deck chair, or you'll miss out.
Room service was excellent as was the hotel restaurants.
I look forward to coming back to Nusa Dua Beach Hotel and Spa for another visit next time I come to Bali.

  • Stayed July 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
Thank Paul O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bruce W, Director of Sales at Nusa Dua Beach Hotel & Spa, responded to this review, July 23, 2014
Thank you for reviewing your recent stay at Nusa Dua Hotel & Spa on Trip Advisor and we look forward to seeing you back here in Bali should you return for holidays in the future. We will be launching a new website very soon and we hope you will take some time to test it for us. Please refer any friends to our new website for the best packages & prices available.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Newcastle, Australia
2 reviews
Reviewed July 16, 2014

It was a great place to stay with our 2 young children. The grounds were beautiful and the staff very friendly and welcoming. The location of the hotel is excellent. If you book into this hotel make sure that the staff is informed if something is not as you requested and it will be quickly sorted out.

  • Stayed July 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
Thank Thuan N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bruce W, Director of Sales at Nusa Dua Beach Hotel & Spa, responded to this review, July 23, 2014
Thank you so much for your review on Trip Advisor, about your stay at Nusa Dua Beach Hotel & Spa, we are pleased to read your kind words and we are delighted that you had a wonderful holiday in Bali.
Come back and see us again here in Nusa Dua, we look forward to welcoming you.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Perth, Australia
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed July 16, 2014

To say we enjoyed our stay is an understatement. My family & I stayed at this hotel from June 25 to July 3 2014 to celebrate my 40th birthday. I have to pat myself on the back for choosing well.
The staff were all attentive, helpful & extremely friendly - that goes for the security guards at the front gate as well !!!
My two girls (aged 4 & 7) got entertained at "Gecko's Kids Club" almost every day as they did all sorts of fun activities (puppet making, baking, & bali costume dress up to name but a few). While the kids were distracted, my wife & I indulged ourselves at the spa & massage.
The Theme nights on Monday,Wednesday & Firday nights are not to be missed as you are entertained with some balinese culture while you dine. My girls enjoyed Friday nights' theme (Fire dance) as they got to have an impromptu sing with the band afterwards.
Situated in a superb lush garden, I personally found the temperature cooler that in the hustle & bustle of Kuta.
Now if you want to do some shopping, there is a great shopping complex called "BALI COLLECTION" situated nearby, accessable with a free shuttle every hour from the resort from 11am onwards (or a cheap AU$3 taxi fare). Bali Collection has a host of yummy restuatrants to cater to all tastebuds, wherever you came from. Be advised however, some of the prices they quote on the menus are EX-TAX - that is you need to add approximately 21% tax on top.
There is also the Nusa Dua Village which is approximately 20 minutes walk out of the resort (or a AU$2.5 taxi fare). Be warned though, you will be .... um.... "asked" to look/buy from their stalls, not as forthright as in Kuta but more... polite.
The room we stayed in was a Premium room. It was HUGE !!! The main bed was a Super King size on steroids & the bathroom was very spacious.
I cannot speak more highly of this hotel & I must commend Urs (The GM) & his staff for making our stay enjoyable & memorable !!! Thanks Nusa Dua Beach Resort & Spa !!!!
To quote General Douglas MacArthur - "We shall return !!!"

  • Stayed June 2014, traveled with family
    • Location
    • Rooms
    • Service
Helpful?
2 Thank Eric B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bruce W, Director of Sales at Nusa Dua Beach Hotel & Spa, responded to this review, July 23, 2014
Dear Eric,
Thank you so much for your glowing review on Trip Advisor of your recent stay at Nusa Dua Beach Hotel & Spa. We look forward to welcoming you back to Bali, and we are delighted to read such positive reviews like yours. Your comments have been shared with the team here at Nusa Dua Beach and we hope you will return for a longer holiday next time.
A brand new website will be up and running in a couple of weeks and we will share some special packages with our past guests.
Look forward to seeing you back here in paradise.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Nusa Dua Beach Hotel & Spa

Property: Nusa Dua Beach Hotel & Spa
Address: | Kawasan Pariwisata Lot North 4, Nusa Dua 80363, Indonesia
Phone Number:
Location: Indonesia > Bali > Nusa Dua Peninsula > Nusa Dua
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Business Hotel in Nusa Dua
#8 Top resorts Hotel in Nusa Dua
#10 Family Hotel in Nusa Dua
#11 Romantic Hotel in Nusa Dua
#15 Spa Hotel in Nusa Dua
#15 On the Beach Hotel in Nusa Dua
#16 Luxury Hotel in Nusa Dua
Price Range (Based on Average Rates): $
Hotel Class:4.5 star — Nusa Dua Beach Hotel & Spa 4.5*
Number of rooms: 382
Reservation Options:
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Also Known As:
Nusa Dua Beach Hotel And Spa
Nusa Dua Beach Hotel Nusa Dua
Nusa Dua Beach Resort
Nusa Dua Beach Hotel & Spa Bali

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