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“Established and charming. Value for money. Will return.”

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Nusa Dua Beach Hotel & Spa
Ranked #14 of 53 Hotels in Nusa Dua
Certificate of Excellence
Sydney, Australia
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
“Established and charming. Value for money. Will return.”
4 of 5 bubbles Reviewed May 2, 2014

My husband and I first stayed at the Nusa Dua Beach Hotel 15 years ago on our own. We returned this time with our 2 children (14 yo daughter & 17 yo son), and another family couple.

The appeal of the Nusa Dua Beach Hotel & Spa is that over the years it has remained true to the Balinese culture which is reflected in the beautiful Balinese carvings (including the rooms), the stunning & well maintained gardens and the overall architecture. Even with the major refurbishment undertaken in the last few years it has maintained its charm stylishly but not opulently. This is sadly so often not the case with a lot of the new properties which crop up which seem sterile, stifling and lifeless.

Rooms in our wing were culturally elegant and quiet enough. We we found them to be as clean as other (unnamed ) 5 star hotels in Bali. The beds are fresh and incredibly comfortable. We stayed in a Premier room close to the beachfront and pool which was lovely.

Nusa Dua is an established tourist area with many elegant hotels and the clientele reflect that (no Bintang singlets here!) however, you would be hard pressed to find a hotel with as much get away garden space (shaded if you so choose) and beach frontage in Nusa Dua, as the Nusa Dua Beach Hotel & Spa. These are things to consider in the heat and humidity that comes with a Balinese holiday.

With the hotel running at full capacity over the Easter break, you would not know it other than at the breakfast bar. During the day everyone seems to disappear as there is an abundance of seating on the beach to match the expanse which is shaded and provides ample respite from the heat. You never feel on top of other guests.

We felt the Spa was of very high quality and even better than some we have attended at other (unnamed) 5 star resorts.

Staying at Nusa Dua with a 17 year old son and 14 year old daughter was perfect as the beach water is clean and swimable, more often than not.
Unlike many other beaches in Bali plus there is an abundance of water sports at reasonable rates for them to engage in. They too thoroughly enjoyed their time and were never bored - even partaking in the hotel's cooking course at Raja (Indonesian quisine) - highly recommended and fabulous food as is Maguro's (Asian quisine).

This hotel is definitely best value for money in the Nusa Dua area. We would rate it 4.5 stars.

Constructive criticism: Being picky now but..... some front office staff could improve their knowledge base and willingness to assist and breakfast staff could be either more attentive or more abundant. Quite a few of the pool towels need replacing and the pool lounges could be a bit cleaner and balcony furniture could also do with some regular cleaning. We found the rooms to be quiet enough - perhaps signs on room doors, requesting that guests be a bit more considerate of other guests and not bang their doors entering and exiting- would be beneficial. Sad to have to go to that extent but unfortunately some people are not as considerate as others and this is not a hotel fault but a human one.
MUST stress though, that these are not details that would deter one from returning to this relaxing and charming hotel. It would be our first choice in Nusa Dua.

  • Stayed April 2014, traveled with family
    • Value
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    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Elegantleigh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
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English first
Adelaide, Australia
Level Contributor
64 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
5 of 5 bubbles Reviewed May 1, 2014

My partner and I stayed here after we scored a deal via Luxury Escapes. We selected a Palace Club room for 8 nights. We arrived late and were checked in swiftly in the Palace Club area and retired after a long day of boozing and flying :)

Our suite had two main rooms: the living room area with separate second toilet, extra tv, and yummy tea making facilities and the large bedroom area with a super comfy king size bed, satellite tv, DVD player, minibar, fridge, massive en suite bathroom with separate bath, and closet/suitcase area. Lovely toiletries. Small hair dryer. Awesome.

With our deal we could have breakfast at either the Club (a la carte, table service) or the massive, well stocked Buffett on the ground floor. We did both and we not disappointed in either. They have 'real' coffee in both Areas - at the Buffett you have to make it yourself at the excellent espresso dispenser but oh to have a good latte in Bali was a god-send!

The grounds are beautiful, big and exquisitely maintained. The staff are super-friendly but not cloying and will go out of their way to assist you. So far so good

With our deal we also got theme nights included and attended the Legong night and the beach BBQ. I can't imagine how difficult it would be to get a massive Buffett for a hundred or so people right, and though the food was not perfect it was enjoyable. The seafood BBQ food was better.

Look out for three roving musicians we affectionately dubbed 'The Three Amigos' - they will sing you your favourite song in three part harmony and are really friendly, talented guys.

We had pizza by the gorgeous pool a couple of times and it was really good. Thin crisp crust, not too much topping and quality ingredients. Their salmon gravlax was impressive too.

The Asian bistro was our fav place to eat though. The staff are gorgeous and the food really tasty. I had the curry, but asked for chicken instead of barramundi and OH MY LORD DELICIOUS. You can tell they make their own bases, my sauce had a stick of lemongrass in it, kafir lime leaf floating about and toasted coconut. Delish. I had it twice. Also tried the salmon teriyaki which was yummy too.

Note: the dinners were included as part of our deal but would be a bit pricey for Bali standards.

On the evenings because we were staying in the club section we were entitled to cocktails and canapés- WIN. Sitting there watching the sun disappear behind the palm trees while squirrels played and ducks paddled past on their way to the nearby pond while sipping an apple martini or mojito or daiquiri was divine. Oh the canapés were exceptional too.

On Anzac Day we got a knock at the door and the hotel presented us with Anzac biscuits. I was really touched by this - so so thoughtful. Just a small example of the attention to detail this hotel provides.

Unfortunately I picked up a virus half way through our stay. We called for a doctor - there is a clinic nearby - and within 15 minutes a doctor, nurse and a suitcase full of Medication arrived. I was treated for a fee which was reasonable and which I can claim in travel insurance (don't leave home without it). I spent the day watching movies in bed but the next day I was up and about and ready for fun. Good outcome.

Negatives: not many. One is the massage ladies who are to the left of the beach. Don't bother. Seriously, fork out for one in the spa (30% off in the morning - but ours were included - I know, great deal). Or get a taxi elsewhere it will be cheaper. It was really expensive and possibly the worst massage I've ever had. Anywhere. It was so disinterested. The lady didn't like it that I didn't want to buy a sarong from her, I suppose. Avoid.

Also, once you get to Nusa Dua there's not much to do except be in the resort. Which is what we wanted but we have since moved on to Sanur where you can go for a walk and see... You know... Stuff. Or eat somewhere new. Or sit at a cafe and watch the wold go by.

There is a shuttle bus but not run by the hotel. It is run by Bali Collection, a yucky shopping tourist compound nearby that has a supermarket but we spent 20 minutes there and left. Just.... no.

So if you live in Australia and want to chill by a pool drinking cocktails out of a giant coconut, look out for the Luxury Escape deal. Great value. If you want more Bali life, hang here for a few days and maybe check out Ubud.

Travel safe.

Room Tip: The Palace Club comes with a private breakfast area, afternoon tea, evening cocktails and canapés, f...
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  • Stayed April 2014, traveled as a couple
    • Value
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    • Sleep Quality
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    • Cleanliness
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Helpful?
3 Thank QMochalatte
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Iluka, Western Australia
Level Contributor
20 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
5 of 5 bubbles Reviewed April 30, 2014

Stayed for 9 nights and loved the place. It's older than others in the area but with this comes some great Bali feel and design. The gardens are manicured to an inch and the trees and plantings are all mature giving the place an nice shady feel.
We had a Premier room overlooking the side gardens which was a great view. The beds are huge and very comfortable. The bathroom although a little tired was more than adequate and suited us fine. There is plenty of drawers and hanging space unlike a lot of other places.
Room service was good.
The restaurants are handy and a good mix of food albeit on the high price side as are the drinks but we were happy to stay around there are drink and eat but you make your choice.
Staff were very friendly and acceptable for this hotel (probably 4 star now) and made you feel welcomed.
Vouchers in your welcome pack were handy to reduce your bills at the restaurants and bars.
As noted by another reviewer the pools were very warm and not refreshing but the ocean was handy and cooler and clean.
Because this place is set on 23 acres it didn't seem busy even thought it was fully booked most nights. We spent time walking around the many garden areas and taking time to sit in the many shaded areas and read our books.
We found this hotel to be great for relaxing and lounging around the pool or beach with ample towels supplied and plenty of sun lounges. Fun was had feeding the squirrels when they came to our balcony.
A very nice touch was on our arrival we had a fruit basket and 12 red roses in a vase as we told them we were having a wedding anniversary during our stay. The roses had a very nice message attached. A nice touch.
Staying at many hotels we were very impressed with the breakfast bar here. The variety was very good especially the fruit selection. Everything was continually topped up so you were never short of any foods. Probably one of the overall best breakfast bars for quality and variety you would find.
All in all we loved the place and would definitely return again.
If you want a quieter place set in manicured gardens and traditional Bali architecture then this place will do the job nicely. Forget the age and the slightly date decor. The rooms are huge, clean, comfortable, the food from reasonable to very good and the service is friendly. It fits the bill nicely.

Room Tip: Try the Piasan Restaurant just outside the security gates to the hotel for 5 star dining at 2 star p...
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  • Stayed April 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank David W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sydney
Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 bubbles Reviewed April 30, 2014

Was tough to decide between Nusa Dua and Sanur which are both quite different so we chose both with 4 nights here and 2 nights in Sanur (not worth mentioning which hotel) and wished we had longer at the Nusa Dua Beach Hotel.

This was the perfect place to unwind. Not much to think about each day except what to eat from the extensive breakfast buffet, to which pool to lounge at. The rooms were clean, well maintained, and the grounds were lovely.

Room Tip: Close to pool. Be adamant. Had requested prior to arrival, which was noted, then got put at back of...
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  • Stayed April 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Caroline W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Porto, Portugal
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 bubbles Reviewed April 28, 2014

We stayed in the Nusa Dua Beach Hotel and Spa for 10 days. The hotel is very nice, good areas, the outside area always clean, but we didn´t have the most amazing holidays in the hotel.
When we arrived to the hotel the staff was very friendly and helpful at the reception. We were able to check-in before the normal time which was great after a night trip to Bali. The area of the hotel is very nice, very green and very “Balinese” style.
As soon as we arrive to the room, the disappointment arrived….
The room was small, the bathroom smells and the outside balcony was looking like it was not clean for a few months…. Above everything the room was one of the “interconnected rooms”. As soon as we get inside of the room, we could listen to all the conversations in the other room, and they were just talking normally. We complained at the reception but there wasn´t any other available rooms. The next morning we were awaked by the alarm clock of the opposite room, this time it wasn´t an interconnect room, but you could listen the tv and the alarm clock.
The cleaning of the room was terrible. The towels were not substituted unless you put them on the floor…. I mean, we are talking about a very humid country where the towels don´t dry! They should always be substituted for clean ones, so if you forget to put them on the floor, you will have wet towels for the shower! Plus there were no extra towels in the bathroom!! The water most of the times was brown… strange when you are showering! Plus the smell (dump smell)…. Same applies for the bed sheets; they were substituted only if you ask for it! You can even see the spider nets in some parts of the room. The room cleaning is definitely a area to improve! Such a nice hotel, with such poor service… it´s just sad.
This is quite disappointed since we book this hotel because it seems to be very relaxing and resort like. The holidays were exactly to relax and appreciate the nature. At the end we could not relax in the room, making sure that the TV was not loud, trying not to make too much noise, amongst others. This is not the purpose of relaxed holidays!

Then we have the hotel facilities. There are a few restaurants and bars that we tried, but it should be improved compared with the price that they were charging. I.e. the prices were OK, the problem is the add taxes that brings the final price 40% more expensive of what is written. There are very nice places outside of the hotel where we could have a better meal, and with a much better price and quality. We could rate the restaurants and bars as average. Nothing special.
The SPA area is the highlight of the hotel in our opinion, in there we could relax with the wonderful swimming pool where you can actually swim, not very crowd. The only note that we would like to add, is that maybe it will be a good idea to restrict kids into this area, since this is supposed to be a relaxing area, and not a playground!
The sports facilities are good, but we thought ridiculous the fact that we had to pay for everything! It is ok to pay a fee to rent a squash or tennis material, but paying for classes such as aerobics, yoga?! That should be complementary to the hotel guests!
In the beach, our opinion is that the area should be improved. The chairs are a little bit “old fashion”, the towels should be renewed, but was average. The main problem is the beach cleaning. There was rubbish all over the water, there were some “beach cleaners” on a daily base, but they were gathering the rubbish and burry it in the beach, so next day it was out again by the seas. Going for a swim in the see was just not good, you were swimming next to you will see plastic bags, plastic bottles, etc. Not good at all.
Bali in general doesn´t seems to be very clean, but it´s such a nice country that it´s just a waste of not improving it. Same applies for the hotel. It is a very nice hotel, but the main thing needs to be improved… a lot! This is the main reasons why if we come back to Bali we will not stay at the same hotel.

  • Stayed April 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank mms_00
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Urs K, General Manager at Nusa Dua Beach Hotel & Spa, responded to this review, May 4, 2014
Dear Guest,

Thank you for taking the time to provide us with feedback regarding your recent stay.

I would like to apologize for the shortcomings you experienced in your bedroom. I will discuss each of the points in detail with our Housekeeping and Engineering teams to ensure we rectify each of them.

With respect to the hotel restaurants, as with most hospitality establishments in Bali, there is an 11% Tax and a 10% Service Charge added to the guest bill. I have reviewed with our finance team and can confirm that there are no charges of 40% and I am glad to report that none were applied to your guest bills during your stay.

Our Executive Chef, Ian Sherlock, and his team are continually working on the quality of our menu selections and I have shared your feedback regarding your restaurant experience.
I am delighted to hear that you enjoyed the Nusa Dua Beach Hotel Spa experience. We do indeed have a policy which excludes children under 12 years from the Spa area and we will ensure that we continue to adhere to this policy in this very tranquil location.

Once again I would like to thank you for the valuable feedback. We work hard to ensure we delight and satisfy each of our guests and will use your comments to enhance our product and service further.

We look forward to welcoming you back to the hotel again in the future.


Kind Regards,


Urs Klee
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
11 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 bubbles Reviewed April 28, 2014

Wow, this place is visually VERY pleasing and authentic. We had such a nice time just walking around the gardens and taking in the beautiful stone features and trees (with squirrels.. Sooo cute!)
The attention to detail and the amount of maintenance that is involved in keeping this place tidy is outstanding. Constant landscapers on duty -people raking the sand/ picking up leaves to keep the yards and beach tidy which you can imagine leaves the place immaculate!
The rooms are rather dated, I was somewhat unhappy when we arrived (11:30pm), but my opinion of the place changed when the sun came up. We had a garden view (room 3016) and the view was simply breathtaking! Flowers everywhere, amazing greenery, ponds, water features, ducks, squirrels, birds. I will miss seeing this view every morning!
Restaurants- we ate at Maguro Asian restaurant 3 nights out of our 5 night stay.. It was outstanding! (And I had my fussy partner with me). Simple flavours but they got it spot on. Definitely try the sweet n sour chicken, teriyaki beef, boneless beef ribs dish or the sate chicken appetiser.

Staff are incredibly nice and helpful!

Breakfast buffet was very very good! Anything you could imagine having for breakfast was there.

nusa dua is somewhat isolated so eating options are limited hence why we ate at hotel a lot. This can be quite pricey (pretty much the same as AUS prices).
Hopefully you will enjoy this place as much as we did! :)

Room Tip: Garden deluxe room- AMAZING views!! We were room 3106, happy with that.
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  • Stayed April 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank CharChar3004
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sydney, Australia
Level Contributor
16 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
4 of 5 bubbles Reviewed April 27, 2014

We booked this hotel through a Luxury Escapes voucher which had loads of great inclusions. Room was lovely overlooking the gardens, and we even got a daily visit on our balcony from the local squirrels.

Rooms were clean and spacious and well equipped. Lots of food and beverage options within the facility. Local restaurants were within walking distance (about 10 minutes away) if you preferred to eat out. Lots of restaurants in Nusa Dua offer free transport back to the hotel which was great.

Free computer access was great for those of us who don't travel with mobile phones or laptops. The beachwalk was great and gave you the opportunity to check out other hotels within the area.

Loved the swim up pool bar - always a bonus. The Spa facilities were amazing, we had massages every second day and felt like royalty throughout the experience.

Would recommend for families, couples and those wanting to stay within the hotel for relaxation.

  • Stayed April 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Janelle H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Nusa Dua Beach Hotel & Spa

Property: Nusa Dua Beach Hotel & Spa
Address: | Kawasan Pariwisata Lot North 4, Nusa Dua 80363, Indonesia
Phone Number:
Location: Indonesia > Bali > Nusa Dua Peninsula > Nusa Dua
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Business Hotel in Nusa Dua
#6 Top resorts Hotel in Nusa Dua
#10 Family Hotel in Nusa Dua
#11 Romantic Hotel in Nusa Dua
#12 On the Beach Hotel in Nusa Dua
#12 Spa Hotel in Nusa Dua
#13 Luxury Hotel in Nusa Dua
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Nusa Dua Beach Hotel & Spa 4.5*
Number of rooms: 382
Reservation Options:
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Also Known As:
Nusa Dua Beach Hotel Nusa Dua
Nusa Dua Beach Hotel And Spa
Nusa Dua Beach Resort
Nusa Dua Beach Hotel & Spa Bali

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