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“Resort for Rest and Relax”

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Nusa Dua Beach Hotel & Spa
Ranked #17 of 54 Hotels in Nusa Dua
Certificate of Excellence
Singapore
Level 6 Contributor
88 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 59 helpful votes
“Resort for Rest and Relax”
Reviewed June 4, 2012

Located near the Convention Centre and tuck within the same compound of the other 5 star hotel such as Westin Resort, Sheraton Laguna, you can expect a good time to rest and relax at the beach. Room is very big, clean and comfortable. Free wifi at the hotel lobby.

Head down to Ubund for some shopping. You can also book hotel taxi for an 8 hour session to bring you around. Remember to bargain!

For massage, you can get a cab to Spa Coconut which is near Conrad Hotel, check out http://spa.coconutbali.com they charge much cheaper than the hotel rates. Remember you can bargain too!

  • Stayed June 2012
    • Value
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    • Cleanliness
    • Service
Helpful?
Thank MyBeanie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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  • Value
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Hyderabad, India
Level 5 Contributor
54 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
Reviewed May 30, 2012

We stayed at Nusa Dua Beach Hotel for 4 nights to the end of May 2012. This is an excellent hotel, rooms are lovely, clean and modern & pools/gardens are beautiful! I was there with my wife and 2.5 yr old kid - All of us were very happy with quality of service and surrounds. My only complaint of the hotel is that internet use -- only lobby has free wifi facility and all the rooms have a wire connection. in the days of Ipads and Tabs, use of laptop is rare and suggest to the hotel management to make all rooms wifi. . As others have mentioned, the restaurants/drinks in hotel can be quite expensive (compared to those outside) but we found them very good and we appreciated the proximity to the pool and our room.

Room Tip: deluxe rooms are smaller(its a 29 yr old property-may be the we rooms were big enough 29 yrs ago)
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  • Stayed May 2012, traveled with family
    • Value
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    • Rooms
    • Cleanliness
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Helpful?
1 Thank mscsrikanth
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Singapore, Singapore
Level 3 Contributor
9 reviews
Reviewed May 29, 2012

First time in Bali and decided to look for a minimum 4* hotel that covers return airport transfers, daily breakfast and preferably with spa services. Managed to book this hotel via its website for a Spa Delight package at a reasonable rate with the above-mentioned for an all-girls getaway trip!

Hotel was located at Nusa Dua where its neighbours were well-known international hotel chains. No bustling town disturbance - very quiet location. Great gesture from the hotel when they upgraded us to a Deluxe Room to a Premier Room where the room was much bigger. Every room came with a private balcony but beware of squirrels running around and staring at you! The bathroom was big with the bathtub and shower area separated. The hotel staff were also very friendly, greeting us wherever we went.

As we arrived pretty late in the evening on the first day, we decided to have dinner at the hotel itself. Decided to have balinese food and decided to dine at Raja's Balinese Cuisine. Ordered their famous Crispy Duck set dinner and it was not a wrong choice made. However, the price was quite expensive but I guess that was normal since we decided to dine in-house. Breakfast was not bad with great varieties and they did change part of the menus daily too.

Our package rate included a 60-min Traditional Balinese Massage and the masseurs did a good job in relieving our aching muscles.

The hotel amenities were great. All guests were allowed to use the spa's pools, jaccuzi and steam room services, even though if you did not book any services with the spa. The Nusa Dua beach is also just nearby, sharing with the other neighbouring 5* hotels.

Nusa Dua location would not be ideal if you are looking to have something to do at night. We booked our own transport for a day trip to tour Bali as the hotel transport was more expensive. After the day trip, we also stopped by Kuta Beach to shop around and did foot massage. And it took us almost 30 mins to take a cab back to the hotel.

Will definitely recommend this hotel to others, if they prefer to stay at Nusa Dua area!

  • Stayed March 2012, traveled with friends
    • Value
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Helpful?
Thank oeysillyhp
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Perth, Australia
Level 1 Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed May 28, 2012

We stayed at Nusa Dua Beach Hotel for 4 nights mid May. This is an excellent hotel, rooms are lovely, clean and modern & pools/gardens are beautiful! I was traveling with my partner and my parents - All of us were very happy with quality of service and surrounds. My only complaint of the hotel is that internet use in the business lounge was very expensive - Suggest you take laptop/phone to use free WIFI in lobby.
As others have mentioned, the restaurants/drinks in hotel can be quite expensive (compared to those outside) but we found them very good and we appreciated the proximity to the pool and our room.

  • Stayed May 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank JOcelyn_T_11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed May 27, 2012 via mobile

Where do I start?? Well the resort is fantastically located and that is the only positive I can provide.
We opted to upgrade from the deluxe to the premier rooms and unfortunately we were far from impressed. The air conditioner didn't work, the shower was clogged which flooded the bathroom and you got the opportunity to have your own 'pool' in your room, wading in lord knows what. My partner slipped on the tiles and cracked her head on the bathtub. The doors leading to the pool area wouldn't lock, tv reception was so poor that it was unwatchable. Of all the power points in the room, 1 worked. Our 'double' bed was 2 single beds pushed together, which we promptly fell through during the night. When my partner complained to the Manager, she was offered a free 1hr massage. So apparently management feels as though it's acceptable for their customers to pay for these 'services'. We were not offered a change of room (I think I worked out why after speaking with other guests who were also suffering the same circumstances as ourselves). So after contacting the management 2 more times no resolution was forthcoming, sorry, that's not quite true. After I had paid for the entire bill, we were offered 50% off our next stay there!! How thoughtful! It was blatantly obvious that we would not be setting foot on the site ever again, so this was merely lip service. Upon getting a lift to the airport our driver had mentioned how many complaints he had heard from other guests as well.
After receiving no help whatsoever from the management, I have contacted the Summit Group which is the parent company and I wait patiently for them to get back in contact with me. Currently, as it stands, the Nusa Dua Beach Hotel and Spa provided none of the services for which I had paid and I can only see this as a breach of terms of contract. If anyone would like any of the multiple photos or videos I have taken, feel free to get in contact.
AVOID AT ALL COSTS!!!

  • Stayed May 2012
    • Value
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    • Rooms
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Helpful?
15 Thank Rodsanchez
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
William S, Director of Sales and Marketing at Nusa Dua Beach Hotel & Spa, responded to this review, June 11, 2012
Dear Rodsanchez,

We sincerely apologize and empathize for the unpleasant experience during your stay with us. As our General Manager had communicated to you via private email, we realized of our shortcomings and we definitely rectify them through improvements on our facilities and continuous staff training.

We are pleased to learn your highlights of our restaurants to our General Manager and that you had a wonderful experience with our food and beverage facilities and staff in general. Your quote of “truly world class” and “always willing to provide assistance at all times” in your communication to our General Manager had indeed made a positive impact to our pride and mission statement of providing excellent services at all times.

Your willingness to give us a second chance to stay with us again for your next trip to Bali is a great compliment and we thank you for giving us the opportunity to improve ourselves and prove to you that we strive for excellent service level and guest satisfaction to each and every guests and visitors of our beautiful resort.

We look forward to hosting you again in the near future.


Best Regards,

William Santoso
Director of Sales & Marketing
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Montreal, Canada
Level 3 Contributor
10 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed May 24, 2012

My husband and I spent an amazing vacation, and have excellent customer service from all the staff at the Nusa Dua beach Hotel & Spa, especially from the all restaurant staff which lead by Mrs. Wayan Sariati and front office staff, I should conguratulate Mr. A.A. Made Karmadanarta for giving us the best customer service experience ever, if you want to have the best customer service experience, don't be hesitate to choose Nusa Dua Beach Hotel and Spa, for a great place to stay in Bali!!

  • Stayed May 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank loevita H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melbourne, Australia
Level 4 Contributor
30 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed May 20, 2012

I just got home after a 10 night stay here with my wife and two kids (aged 3 & 5). Overall the hotel was fantastic, everything was in order, everyone was really nice and friendly, the kids loved being there with us, and we all had a ball.

The hotel is in good condition, I believe it has had a refurb a few years ago, and I couldn't spot a thing wrong with it. Everything was clean and tidy, and the layout worked well - from the pool areas to the very open and spacious foyer with the fish ponds that were a great hit with our kids (concierge have food that you can use to feed the fish with).

The pools work well, a smaller pool that contains a volleyball net and has a sandy entrance is a good middle-ground, whilst next to that is a small kid safe pool with a basketball hoop. The main pool has a swim-up bar, and is large enough to not feel in each other's pockets. On the back of the swim up bar is the kids pool, which means you can be having a beer watching your little ones!

When we were there the hotel was about 50% occupancy, which resulted in there not being other kids there, as a result of this our kids didn't use the kids club until late in our stay when another child was there for them to play with.

The only other downside we found was the wifi only being available in the lobby. I can understand not rolling it out to rooms, but would have thought that they could put wifi access points in each bar - in today's world where we rely on internet connectivity, it is an easy thing for the hotel to improve.

Food wise the hotel was pretty good. We only ate at two of the restaurants (Chess bar and the Pizza bar) and were happy to be able to get local food as well as pizzas and/or fish & chips when the kids were tired of local food. We didn't try the other restaurant which had a very enticing menu - perhaps next time. Drinks were well priced throughout the hotel, and babysitters are available (something we didn't make use of enough).

Of course staying in Nusa Dua means the traffic to and from other destinations can be a pain, but that relates to the location, not this hotel specifically. Next time I think we'll split our trip with some R&R in Nusa Dua, and a few days somewhere a little more convenient for when we want to get out and about.

Overall we were happy - I can be a grumpy traveller, and with the hotel being a large component of the cost of the holiday, I expect a lot. This place did well to live up to my expectations, we'll definitely be back.

  • Stayed May 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
11 Thank Dmitri_Colebatch
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Nusa Dua Beach Hotel & Spa

Property: Nusa Dua Beach Hotel & Spa
Address: | Kawasan Pariwisata Lot North 4, Nusa Dua 80363, Indonesia
Phone Number:
Location: Indonesia > Bali > Nusa Dua Peninsula > Nusa Dua
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#4 Business Hotel in Nusa Dua
#8 Top resorts Hotel in Nusa Dua
#10 Family Hotel in Nusa Dua
#11 Romantic Hotel in Nusa Dua
#15 Spa Hotel in Nusa Dua
#15 On the Beach Hotel in Nusa Dua
#16 Luxury Hotel in Nusa Dua
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Nusa Dua Beach Hotel & Spa 4.5*
Number of rooms: 382
Official Description (provided by the hotel):
Nusa Dua Beach Hotel & Spa is located on Bali’s southern peninsula, just 15 minutes from Ngurah Rai International Airport via the Bali Mandara toll road. The hotel has welcomed kings and queens, presidents and other dignitaries over the years. Each guestroom is decorated with authentic Balinese furnishing and offers stunning views of manicured tropical gardens or vistas of the ocean from the terrace or balcony. The 5-star Nusa Dua Beach Hotel & Spa, Bali features 3 outdoor pools and direct beach access. The resort resembles a Balinese palace with complete Spa facilities, 5 Restaurants and 4 Bars, meeting rooms and an outdoor theatre. Wi-Fi is available throughout the hotel. ... more   less 
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Also Known As:
Nusa Dua Beach Hotel And Spa
Nusa Dua Beach Hotel Nusa Dua
Nusa Dua Beach Resort
Nusa Dua Beach Hotel & Spa Bali

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