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Nusa Dua
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Reviewed January 19, 2020

We had great expectations for our trip to Bali and we definitely were not disappointed with our stay at the The Laguna!

First the staff. Without exception everyone we interacted with at the resort was amazing! Kind, polite and incredibly helpful. From our arrival, to check in, the restaurants and around the pool, everyone was so genuine.

Second, and this not something I would normally mention in a review, but every time we used a restroom on the resort, someone was cleaning it. We were so impressed with how seriously they took cleaning that I had to mention it.

Now the usual stuff. The beach, the pool, the restaurants, the spa were all as advertised and did not disappoint. We will definitely stay at this resort again.

Lastly, a special thank you to Shintya our vey wonderful Guest Relation Officer who went above and beyond taking care of our every need while on vacation.

We will recommend this resort to our friends and family if they even plan to visit Bali.

Room tip: Lagoon rooms are lovely but we enjoyed our garden view suite.
Date of stay: January 2020
    • Cleanliness
    • Service
Thank DonR1845
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lagunanusaduabali, General Manager at The Laguna, a Luxury Collection Resort & Spa, Nusa Dua, Bali, responded to this reviewResponded January 19, 2020

Dear DonR1845,

Warmest greetings from The Laguna Resort & Spa, Nusa Dua Bali!

Thank you for your stunning feedback.
We grateful to read your highlight on every aspect of our service and facilities that we have fulfill to your satisfaction. We are utterly happy by reading your feedback on how impressed you were with service from our team especially Shintya.
By this review, this is another reason for me to proud of my dedicated team who did an extra mile to make our guest stay an enriching one.

Thank you very much for your staying with us and we certainly look forward to welcoming you both back for more enriching holiday experience with us.

With my best regards,
Lucia Liu
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 16, 2020 via mobile

Like the title says, terrific hotel with really good service. Supervisor waiting to greet and check guests in.
Choose a room with ocean view. Hotel located nearby local shopping mall and along hotel beachfront so you can visit nearby restaurants with ease.
Shuttle to mall every hour till around 22h00.
Rooms are huge and comfy. The resort has these beautiful flowers that deter mosquitos which I thought was genius.
Pools are beautiful and pool/beach front beds are available with bookings. (Book in advance, they get occupied quick).
Breakfast not that exciting and breakfast area not cooled enough.
Room service and restaurant food also good but not consistent. Service at pool also a bit slow.

Date of stay: December 2019
Trip type: Traveled with family
2  Thank Ebvally
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lagunanusaduabali, General Manager at The Laguna, a Luxury Collection Resort & Spa, Nusa Dua, Bali, responded to this reviewResponded January 19, 2020

Dear Ebvally,

Warmest greetings from The Laguna Resort & Spa, Nusa Dua Bali!

Thank you for your feedback on TripAdvisor page.
We grateful to read your highlight on the facilities, resort location.
Total guest satisfaction is our utmost priority and it is thanks to your feedback and comments that we are able to maintain and further improve on our service standards on the pools and our breakfast.

We do hope that despite on your constructive feedback on this occasion you will allow us to welcome you back in the near future so that we restore your faith in service experience with us.

With kind regards,

Lucia Liu
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 14, 2020

We stayed a year ago but decided to write a review as it may help some. We loved our stay here. We've stayed at Grand Hyatt and The Mulia Resort, both great, but this place had something special and the best location. A bit older, but amazing service, the breakfast was next level (I preferred it to the Mulia) and super comfy beds. The day beds around the resort provide plenty of shade and the beach was lovely. The lagoon style pools meant that my 5 year old could play in the pool but stay in the shallows while we relaxed. My one reservation about staying again is that they don't have their own kids club and instead need to transport your kids to the St Regis to use their kids club.
i just personally wasn't a fan of that idea. If they had their own onsite kids club, we'd stay again for sure or I'd recommend for couples without kids.

Date of stay: June 2019
    • Value
    • Location
    • Service
1  Thank Mollus
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lagunanusaduabali, General Manager at The Laguna, a Luxury Collection Resort & Spa, Nusa Dua, Bali, responded to this reviewResponded January 15, 2020

Dear Mollus,

Warmest greetings from The Laguna Resort & Spa, Nusa Dua Bali!

It's a great pleasure to discover your stay last year was an enjoyable one and highlight on the best resort location, amazing service, comfortable bed and choices of pools. We noted your preference to have a kids club within resort which been listed for future resort upgrade which currently still on discussion.

We do hope to seeing you back with your family on your next traveling to Bali.

With kind regards,

Lucia Liu
General Manager

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Reviewed January 13, 2020

A well-maintained older hotel right on the beach with beautiful grounds. We had a very spacious lagoon view room. The bed was huge with luxurious bedding. The room also had a big balcony with table and comfortable chairs. Breakfast was amazing, just about everything from traditional Indonesian food, Asian food and Western food. The lobby was simple but welcoming. The staff were very courteous and polite. Don’t forget to watch the nightly free fire dance next to the lobby bar area.

Date of stay: December 2019
    • Value
    • Rooms
    • Service
Thank 2Travelnuts101
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lagunanusaduabali, General Manager at The Laguna, a Luxury Collection Resort & Spa, Nusa Dua, Bali, responded to this reviewResponded January 14, 2020

Dear Travelnuts101,

Warmest greetings from The Laguna Resort & Spa, Nusa Dua, Bali!

We are thrilled to learn you have had an enjoyable stay and that we contributed in some small way to make your recent stay at The Laguna Resort & Spa a pleasant and memorable one. Your excellent review and complimentary words has been shared to the entire team as I believe that they will feel very cherished and inspiring.

Once again, thank you for staying at the Laguna, a Luxury Collection Resort & Spa, Nusa Dua, Bali and we certainly look forward to welcoming you back to create more memories with us whenever your travels bring you back to Nusa Dua.

We look forward to welcoming you back to our resort in the near future.
Kind regards,
Lucia Liu
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 13, 2020

We stayed 5 nights here to break our journey back to the UK from Sydney where we'd had a busy couple of weeks with family. I did a bit of research before and decided on Nusa Dua, the reviews of the Laguna were good and it was within our budget so decided to book it and and I'm so glad we did.

Its an older but well maintained hotel right on the beach with beautiful mature, grounds that are meticulously kept, they even mop the pathways!! The staff are lovely, everyone was so very courteous and polite and they made us feel like we were the most important guests in the hotel.

We had an upgraded lagoon view room so it was very spacious with efficient air conditioning and a had lovely balcony & view over one of the seven lagoons. The bed was huge with sumptuous bedding... we slept like babies!

Breakfast was amazing, just about everything you could want was provided, from traditional Indonesian food to eggs and bacon, we also had dinner one night in the Anawa Restaurant, the food & service here was exceptional also.

We absolutely cannot fault anything, we loved our stay, we had an amazing trip to Oz and a fabulous, relaxing stay at the Laguna, it was just what we wanted and we would definitely return.

Matur Suksma Laguna!!

Room tip: Upgraded lagoon view rooms are worth paying for
Date of stay: January 2020
    • Value
    • Location
    • Service
1  Thank scousechic100
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lagunanusaduabali, General Manager at The Laguna, a Luxury Collection Resort & Spa, Nusa Dua, Bali, responded to this reviewResponded January 14, 2020

Dear scousechic100,

Warmest greetings from The Laguna Resort & Spa, Nusa Dua, Bali!

Thank you for your precious time to posting your stunning review on TripAdvisor page.

We are thrilled to learn you have had a wonderful and enriching experience with us where you enjoyed every moment at the resort. We are glad that we contributed in some small way to make your recent stay at The Laguna Resort & Spa a pleasant and memorable one. Your excellent review and complimentary words has been shared to the entire team as I believe that they will feel very cherished and inspiring.

Once again, thank you for staying at the Laguna, a Luxury Collection Resort & Spa, Nusa Dua, Bali and we certainly look forward to welcoming you back to create more memories with us whenever your travels bring you back to Nusa Dua.

With kind regards,

Lucia Liu
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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