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The Laguna, a Luxury Collection Resort & Spa
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The price you found is 16% lower than this hotel's average rate of $126/night.

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Reviews (3,643)
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Reviewed January 7, 2014

If you are looking for that luxury resort, which will keep you to itself, then Laguna is the place. One of the many luxury resorts in Nusa Dua, it is as good as it gets.
The private beach is amazing, with loads of activities to do. We were there during our honeymoon, and didn't feel like leaving the place. The restaurants and bars are really good. Royal breakfasts and amazing cocktails (@ the bars) were the highlights.
If one's looking at Nusa Dua resorts, then Laguna is a definite 'Yes'!!!

  • Stayed: December 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
2  Thank sumeetsingh86
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
thelagunabali, Director of Sales at The Laguna, a Luxury Collection Resort & Spa, responded to this reviewResponded January 9, 2014

Dear Sumeetsingh86,

Warmest wishes from The Laguna Resort & Spa!

We are happy that you both had a wonderful and memorable honeymoon at our Resort and we really appreciate your very positive feedback regarding our resort, grounds, facilities, and hospitality service.

We do hope that your nice impression of our Resort will bring you back here in the near future.

Sincerely Yours,
Julien Bardet
Director of Sales & Marketing - Complex

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 5, 2014 via mobile

The Laguna was a beautiful resort with quality customer service, from the manager on down. The restaurants were worthwhile and the store on the property had a good selection (albeit a bit pricey). Nusa Dua is a great beach and the stretch in front of the resort is particularly nice. Highly recommended.

Stayed: January 2014, traveled as a couple
1  Thank Blackjm76
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
thelagunabali, Director of Sales at The Laguna, a Luxury Collection Resort & Spa, responded to this reviewResponded January 6, 2014

Dear Blackjm76,

Warmest wishes from The Laguna Resort & Spa!

We are glad to read your favorable review regarding our Resort, restaurants and the team. Your positive feedback is in line with the surrounding reviews and we are really proud that we have contributed in some small way to making your experience with us a flawless one

We really thank you for recommending our Resort to other reviewers and we do hope that your memorable experience will bring you back to our Resort in the near future.

Sincerely yours,

Julien Bardet
Director of Sales & Marketing – Complex

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 4, 2014

We stayed for 3 nights and had a relaxing stay. The staff was very friendly and accommodating. The food at the hotel is great and the ability to also dine at the Westin next door provides additional options. The rooms were comfortable and quiet and provided everything you needed. The pool/beach area was great and the cabanas are incredibly affordable - i think about $20US for half a day but they book up early. The only downside was the food service for the pool area. You really have to look for the servers and flag them down but the upside of this is that they aren't always bothering you :)
A definite call out to the deli at the hotel. They do a great job and have a menu of options for all the meals. The ice cream (or maybe its gelato) is also fantastic.
This hotel group is definitely isolated from the outside world and feels a lot more like Hawaii than Bali and has the prices to match. Overall though a good stay and the kids loved the pool and beach which is really all that matters.

Room Tip: The hotel is very large with over 1000 rooms. Consider whether you want to be closer to the lobby or the beach when asking for your room. It makes a difference:)
  • Stayed: January 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank akigujit
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
thelagunabali, Director of Sales at The Laguna, a Luxury Collection Resort & Spa, responded to this reviewResponded January 6, 2014

Dear akugujit,

Greetings from The Laguna Resort & Spa, Nusa Dua Bali!

Thank you for sharing your wonderful experience with us on Tripadvisor.

We appreciate your highlights in regards to our service and facilities and we are glad to learn that everything we have offered along your stay has lived up to your expectation.

On behalf of The Laguna family, we look forward to welcoming you back to once again experience the warmth and hospitality of our Resort in the near future.

Sincerely yours,

Julien Bardet
Director of Sales & Marketing – Complex

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 4, 2014

We booked 5 rooms and we had wonderful stays in this hotel. Though room was smaller compared to the previous hotel we stayed, service and staffs attitude are superb and excellent! It would have been even more enjoyable if the hotel can start planning for refurbishing its room since the whole property and staffs are all outstandingly very good.

Stayed: January 2014, traveled with family
Thank Ria900
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
thelagunabali, Director of Sales at The Laguna, a Luxury Collection Resort & Spa, responded to this reviewResponded January 6, 2014

Dear Ria900,

Warmest wishes from The Laguna Resort & Spa!

It is a pleasure to heard your wonderful stay at the Resort recently and thank you for your feedback regarding the room refurbishment.
We will take your comments into consideration for our improvement in the future.

We look forward to welcoming you back to The Laguna Resort & Spa in the near future.

Sincerely yours,
Julien Bardet
Director of Sales & Marketing – Complex

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 4, 2014 via mobile

Stayed here on a business trip and relaxation. I must say, it's gorgeous. ..my room has been upgraded and there's nothing more I could've asked for. The room was nice, clean and spacious. Staff were so friendly. I did my yoga one to one session early in the morning..facing the sea. It's peaceful and quiet...
I would definitely come back to this hotel. Thank you for making my stay so wonderful.

Stayed: November 2013, traveled solo
Thank Hanna R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
thelagunabali, Director of Sales at The Laguna, a Luxury Collection Resort & Spa, responded to this reviewResponded January 6, 2014

Dear Hanna R,

Warmest wishes from The Laguna Resort & Spa!

Thank you for taking some of your precious time to write a favorable review regarding our Resort on Tripadviosr.

We really appreciate your positive insight regarding The Laguna and our hospitality service. We are committed to always improve all aspects of our Resort including our property and service quality and we are glad that our hard efforts are well recognized.

Thank you for staying with us and we look forward to welcoming you back to The Laguna Resort & Spa in the near future.

Sincerely yours,

Julien Bardet
Director of Sales & Marketing – Complex

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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