We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Simply beautiful..”

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 11 more sites!
The Laguna, a Luxury Collection Resort & Spa
Ranked #10 of 54 Hotels in Nusa Dua
Certificate of Excellence
Kuala Lumpur, Malaysia
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
“Simply beautiful..”
Reviewed January 4, 2014 via mobile

Stayed here on a business trip and relaxation. I must say, it's gorgeous. ..my room has been upgraded and there's nothing more I could've asked for. The room was nice, clean and spacious. Staff were so friendly. I did my yoga one to one session early in the morning..facing the sea. It's peaceful and quiet...
I would definitely come back to this hotel. Thank you for making my stay so wonderful.

Stayed November 2013, traveled solo
Helpful?
Thank Hanna R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
thelagunabali, Director of Sales at The Laguna, a Luxury Collection Resort & Spa, responded to this review, January 6, 2014
Dear Hanna R,

Warmest wishes from The Laguna Resort & Spa!

Thank you for taking some of your precious time to write a favorable review regarding our Resort on Tripadviosr.

We really appreciate your positive insight regarding The Laguna and our hospitality service. We are committed to always improve all aspects of our Resort including our property and service quality and we are glad that our hard efforts are well recognized.

Thank you for staying with us and we look forward to welcoming you back to The Laguna Resort & Spa in the near future.

Sincerely yours,

Julien Bardet
Director of Sales & Marketing – Complex
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

3,049 reviews from our community

Traveler rating
    2,059
    660
    207
    75
    48
See reviews for
631
1,659
88
156
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (621)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Czech first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Greek first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Norwegian first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Turkish first
  • Any
English first
Singapore, Singapore
Level Contributor
10 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed January 3, 2014

Great features and service!
Staff: Impeccable! Friendly, always with a smile in the face and available to help.
Room: We booked an executive suite, but at arrival they upgraded us to a larger suite. Huge living room, great bed and details. One of the best rooms I ever slept in.
Pools: several lagoon pool - some with more privacy and/or with beach sand.
Location: ~30min away from Kuta/Seminyak and ~1h15 from Ubud. Recommended for families/couples that want to relax and stay away from "busy" Bali. We booked the hotel car to go to Uluwatu, Ubud and Seminyak. Expensive, but worth it (You can book directly with the driver to have a better price).
Food: Variety of restaurants. Breakfast was amazing and the sushi was the best I had in Asia so far. There is even a bakery during the day.

  • Stayed October 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank FCapelao
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
thelagunabali, Director of Sales at The Laguna, a Luxury Collection Resort & Spa, responded to this review, January 3, 2014
Dear FCapelao,

Warmest greetings from The Laguna Resort & Spa!

We are glad that you had a wonderful and memorable stay at our Resort and we really appreciate your positive feedback regarding our service and facilities. Further, we are pleased to learn that everything we offered you along your stay has exceeded your expectation.

We do hope your memorable stay will bring you back to The Laguna Resort & Spa in the near future.

Sincerely yours,

Julien Bardet
Director of Sales and Marketing-Complex
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore, null, Singapore
Level Contributor
22 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed January 2, 2014

Staying in this hotel for 4 days over the long weekends before Christmas and enjoy my stay. Staff has been really friendly and helpful in providing guidance and tips for local attractions. The hotel do have a private beach shared with Westin in Nusa Dua and it's not crowded like the ones in Kuta. I do enjoy my time on the beach peacefully and undisturbed. It's just the right place for myself to get out from the busy city life.

In-room dining services were good and our butler has been responsive in providing necessities we need (even with the countless refills for coffee/ tea). Overall experience has been luxuriously great. Room were spacious and contemporary, big space in bathroom (big tub, shower partition, basin, wardrobe, etc.

Just a friendly advice, this hotel is not located anywhere Kuta, you would need to get a cab to Kuta town (About 100 - 150 Thai baht one way). The free shuttle only connects to a nearby shopping mall.

  • Stayed December 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Alvin C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
thelagunabali, Director of Sales at The Laguna, a Luxury Collection Resort & Spa, responded to this review, January 3, 2014
Dear Alvin C,

Warmest wishes from The Laguna Resort & Spa!

We are glad to read your favorable review regarding our Resort, grounds, rooms, and the team. Your positive feedback is in line with the surrounding reviews and we are really proud that we have contributed in some small way to making your experience with us a flawless one.

Thank you and we look forward to welcoming you back to The Laguna Resort & Spa in the near future.

Sincerely yours,

Julien Bardet
Director of Sales & Marketing
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Shanghai, China
Level Contributor
52 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
Reviewed January 2, 2014

Stayed for 8 days with family, including a 8 year old and a 3 year old! Overall, the expereince was close to perfection. Let me start by putting together the pros & cons :

Pros :
- The staff & service is impeccable! Room service, Concierge, Restaurant Staff & the Beach folks are all out to provide the best service
- Awesome breakfast! Highlight was the local section where we got a variety of local dishes which we all delicious; also a great spread of tropical fruits
- Beach beds were always available and unlike other resorts that I have stayed in the staff made sure that people were not 'blocking' loungers for the entire day
- Cornerstone, which was the bakery, deli & dessert counter was a hit with my kids... they loved the ice-creams, macaroons & desserts... all at a very reasonable price
- The lagoon pools go all around the resort and it was very convenient to access the lagoon from our room directly
- Though the location of Nusa Dua is very far from all parts of Bali, the location within Nusa Dua is very convenient.... Bali Connection, the main mall in Nusa Dua is just a walk away

Cons :
- Nusa Dua is not convenient in terms of restaurants nearby; this is a big downer and on days when we did not have a car, we were restricted to the hotel for food. Bali Connection has several restaurants but not good in terms of value
- No Children play area. For a hotel of this size, this was surprising..... on days when it rained, the kids had nothing to do indoors

In addition, I will highlight a few examples that made our trip memorable :
- My son was unwell and the In-house Hotel doctor was very supportive and competent
- We used the baby-sitting services and it was exemplary

In summary, this is a great hotel!

Room Tip: Rooms with direct access to the lagoon pools are very convenient!
See more room tips
  • Stayed December 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank RakeshShanghai
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
thelagunabali, Director of Sales at The Laguna, a Luxury Collection Resort & Spa, responded to this review, January 2, 2014
Dear RakeshShanghai,

Warmest wishes from The Laguna Resort & Spa!

Thank you for residing with us and we really appreciate your thorough review regarding our resort, its service and facilities. Further we are glad to learn that everything we offered you has met your satisfaction.

We have very well noted all your constructive feedback and shared with relevant departments for our review and further follow up since we are always looking for ways to improve our Resort and service.

Once again thank you and we look forward to welcoming you back to The Laguna Resort & Spa in the near future.

Sincerely yours,

Julien Bardet
Director of Sales and Marketing-Complex
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney, Australia
1 review
Reviewed January 1, 2014

The staff are incredible, friendly and smile everytime you walk past. The beachside with the cabanas is superb and massages by the beach the perfect way to unwind. Everything was very clean from the room, the pools and dining. Family and couple friendly. The only thing that was a little pricey for what was given was the compulsory $250US New Years Eve dinner. OVerall, a fantastic and memorable experience!

Room Tip: Level 3 rooms are great - hardly any noise.
See more room tips
  • Stayed December 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Bianca D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
thelagunabali, Director of Sales at The Laguna, a Luxury Collection Resort & Spa, responded to this review, January 2, 2014
Dear Bianca D,

Warmest wishes from The Laguna Resort & Spa!

We really appreciate your kind feedback regarding our service and facilities and we are pleased to learn that you had a memorable stay with us.

We do hope your nice experience with us will always brings you back to The Laguna Resort & Spa in the near future.

Sincerely yours,

Julien Bardet
Director of Sales and Marketing-Complex
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
surabaya
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed January 1, 2014

Surrounded by lustfull garden and many 'lagoons'; creates a feeling of relaxed. The main swimming pool with man made beach and water fall is great, the smallest one is iust average. The beach with clean white sand is great and years ago used to be "a secret beautiful beach". Canoeing is recommended.
Staffs are friendly and helpful. One person from my group got sick and the hotel staff provided doctors and medicine. I appreciate them highly for this and thank you.
The food is good. I was attending new year party. The food was great and wine is provided. Many form Rusia a few from Europe, one couple from USA, some from Indonesia, China and Mongolia are attending the party; an International New Year eve party in the beautiful island of a multicultural country. Great spontaneous dance for fun with friends and families. Should have a better host for the party. The musics was good but a little bit too loud.
You want a relax holiday to unwind, this is the place.
The lobby is great, one of my favourite lobby. It is a big lobby with many big (really big) open windows and surrounded by beautiful tropical garden. During the evening the lobby provide different ambients from the man made light shines on big trees and bushes. Do not miss this spot.
I do not care if the room is old (it looks a little bit old) as long as the room is clean. In general the hotel and the room is clean. they surely can provide a better way to clean the toilet bowl. I would like to suggest the cleaning department to provide dry bath robes. I got damp bath robes, but they are immediately replaced upon request.
They have everything as a resort to relax but if you are looking for a rather sultry night life you may go to kuta. The concierge can call a taxy for you.
It is good for family, honeymoner, couples. It is not suitable for party goers and surfers.

  • Stayed December 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank drifterbean
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
thelagunabali, Director of Sales at The Laguna, a Luxury Collection Resort & Spa, responded to this review, January 12, 2014
Dear drifterbean,

Warmest wishes from The Laguna Resort & Spa!

We are glad to learn that you had a relaxing and memorable stay with us and we really appreciate your positive feedback regarding our Resort, its service and facilities. Further, we are pleased to learn that everything we offered you along your stay has met your expectation.

We do hope that your nice impression of our Resort will bring you back here in the near future.

Sincerely yours,


Julien Bardet
Director of Sales and Marketing-Complex
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Thessaloniki, Greece
Level Contributor
30 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed December 31, 2013 via mobile

Stayed there few days ago. Rooms are spacious, luxury and very clean. Bed is..heavenly. All staff is smiling and nothing seems to be too much trouble. There is a PADI center in the hotel. Do not miss the chance to go for a dive. Everything was professional and fun. Treatments in SPA are high level and girls there made us feel welcome and relaxed. Make sure you book the Balinese massage. It's a 90 minute treatment and costs almost 50% off than the equivalent treatment in a European resort. Dana, a waiter is Arwana restaurant is a true valuable asset of the hotel. There was a discrepancy with the online menu advertised but he managed to save the day with his approach and his smile. Mr Pandhu Indriya assisted me with an issue I had during my stay there. His approach and manner was really what you expect from a Starwood hotel. A special thanks to all staff from the Laguna. You made our stay a very special one and memorable.

Stayed December 2013, traveled as a couple
Helpful?
Thank Socratis T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
thelagunabali, Director of Sales at The Laguna, a Luxury Collection Resort & Spa, responded to this review, January 2, 2014
Dear Stsan,

Warmest wishes from The Laguna Resort & Spa!

We are happy to learn that you had an enjoyable and relaxing stay with us. We really appreciate your feedback regarding the service of our staff and we have extended your positive comments to our team especially Dana and Pandhu who have made your stay a personalized one.

We do hope your memorable experience will bring you back here in the near future.

Sincerely yours,


Julien Bardet
Director of Sales and Marketing-Complex
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
Travelers also viewed these Nusa Dua hotels
0.4 mi away
Sofitel Bali Nusa Dua Beach Resort
0.5 mi away
Grand Hyatt Bali
Grand Hyatt Bali
#20 of 54 in Nusa Dua
3,515 reviews
0.8 mi away
Ayodya Resort Bali
Ayodya Resort Bali
#15 of 54 in Nusa Dua
3,505 reviews
Show Prices
Show Prices
Show Prices
2.2 mi away
Hilton Bali Resort
Hilton Bali Resort
#21 of 54 in Nusa Dua
1,710 reviews
1.1 mi away
The St. Regis Bali Resort
2.6 mi away
The Ritz-Carlton
The Ritz-Carlton
#7 of 54 in Nusa Dua
1,675 reviews
Show Prices
Show Prices
Show Prices

Been to The Laguna, a Luxury Collection Resort & Spa? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about The Laguna, a Luxury Collection Resort & Spa

Property: The Laguna, a Luxury Collection Resort & Spa
Address: Kawasan Pariwisata Nusa Dua Lot N 2, Nusa Dua 80363, Indonesia
Location: Indonesia > Bali > Nusa Dua Peninsula > Nusa Dua
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Business Hotel in Nusa Dua
#7 Family Hotel in Nusa Dua
#9 Romantic Hotel in Nusa Dua
#9 On the Beach Hotel in Nusa Dua
#10 Luxury Hotel in Nusa Dua
#10 Spa Hotel in Nusa Dua
Price Range (Based on Average Rates): $$
Hotel Class:5 star — The Laguna, a Luxury Collection Resort & Spa 5*
Number of rooms: 287
Official Description (provided by the hotel):
Located in the exclusive Nusa Dua resort area, on Bali's most beautiful beach, the Laguna Resort & Spa boast panoramic view of Indian Ocean. The 257 guest rooms and 19 suites combine modern Balinese style with evocative tropical garden or lagoon views, the resort’s unique Lagoon Access Rooms allow you to step from your private balcony directly into crystal-clear lagoon waters while the 11 pool villas feature expansive private pools. Enjoy our seven swimmable lagoons, the first swimmable lagoon in the world, stretching over 5,000-square-metres though the resort. The Lagoon Spa promises unforgettable activities while our 24-hour Butler Service ensures a matchless experience. The Laguna Resort & Spa offers a wide range of dining options featuring cuisines from around the world. Banyubiru featuring pan-Asian and International cuisines. Arwana, a beachfront restaurant, offers an extensive and unparalled premium coastal cuisine with fresh and live seafood as well as an oyster and sushi bar. Cornerstone features a wine room with a unique setting for private dining and a deli highlighting a sambal corner, a variety of homemade ice creams, chocolates, cakes and daily specialties from the rotisserie oven. In addition, our poolside Kul Kul Bar, Cascade Garden Lounge and Bar, and Sapphire Lagoon Bar offer signature cocktails, wine, spirits and light bites. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Expedia, Hotels.com, Orbitz, Travelocity, Booking.com, Priceline, Hotwire, Ctrip TA, TripOnline SA, Cancelon, getaroom.com, Evoline ltd and HotelQuickly so you can book your The Laguna, a Luxury Collection Resort & Spa reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
The Laguna, a Luxury Collection Hotel Nusa Dua
The Laguna, a Luxury Collection Resort And Spa
Laguna Hotel Nusa Dua
The Laguna Hotel
The Laguna, a Luxury Collection Resort & Spa Bali/Nusa Dua

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing