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“Heaven on most aspects, with a few quirks”

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The Laguna, a Luxury Collection Resort & Spa
Ranked #11 of 53 Hotels in Nusa Dua
Certificate of Excellence
Rockville, Maryland
Level Contributor
50 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 71 helpful votes
“Heaven on most aspects, with a few quirks”
4 of 5 bubbles Reviewed December 7, 2013

I decided to give Bali a try during a business trip to Jakarta. We had only 2 days and wanted to splurge in a resort. Happy we chose La Laguna. Not sure it's a chain (given the reference to a "collection"). Anyway, my friend picked it, and just like the one where we'd stayed in Ubud, this one was also a winner. This is what I call "luxury", not like a "Luxury" villa that I rented in Seychelles for 8 days and left after 2 nights. This one, from the minute you enter the reception area, you know there was NO misrepresentation (I'm saying this because I recently reviewed a place in Seychelles and labeled it a "misrepresentation; and Tripadvisor went thru some back and forth with me, demanding proof I had really stayed there). I wish Tripadvisor would probe for ALL reviews, not just negative ones.
Any, at the Laguna, it was true to perfection and the pictures barely do justice to the place.
If you don't like beaches, but are in Nusa Dua, give the place a try, even if only for the breakfast: the dishes were delicious, and there's enough varieties to satisfy every palate.

The 2 minor complaints I had were these: 1) the place was so huge, we kept getting lost when going back to our rooms. However, by getting lost, we'd uncover another area of the property that we hadn't yet visited. And 2) the breakfast area is large and has lots of patrons in the morning; so the waiting staff gets pretty busy, especially if some patrons are not taking the buffet, but ordering "a la carte". I was the buffet breakfast in my room package, so went for the whole thing But given the large number of patrons eating in the morning, if you need something that is not right on the buffet counter, but has to be brought to you, you coul wait forever: The first morning, I asked one waitress for some tobasco. Never got it; (and actually never saw the waitress again); then I asked a waiter; and he too disappeared and never came back my way. The following morning, to avoid the same thing, I grabbed one of the waiters, asked him for the tobasco, and though he said he was going to get it for me and I could go back to my table, I went and stood near the door leading in the kitchen... LOL. He still took his time, but at least he did come back.
Aside from this little incident, the staff around the hotel is courteous and always greeting you. They go out of their way to welcome you (and also practice their english...LOL). I think each one of those who stroke a conversation with me asked me where I was from and how I'd come to Nusa Dua, and to tell me what attractions I must visit.
Our bathroom had a separate tub and shower, and our balcony overlooked the lagoon that goes around the property. This is a really well-designed property: every corner of it is beautiful.
We had a room that was on the 2nd floor, but those on the ground floor must be better, because they've got the lagoon right at the edge of their balcony.
Outside of the fact that we were getting lost very often, I have nothing negative to say about the place. I was using my cheap phone to take the pics. Though they look good, the reality is 10 times better. Go on, you won't regret it.
When we were there, the sand didn't look as white as on the hotel's site, and the sea was brownish. I guess it was because it had rained a lot the night before. But we didn't spent any real time at the beach during our 2 days in Nusa Dua.
We didn't eat much in the place, except a late snack the night we arrived. But the prices were on the steep side, but not too expensive. Anyway, one shouldn't expect a place like this to offer cheap meals either. So, if you want to save money, get a package deal that includes breakfast. After a copious breakfast in the morning, you can head out for sight-seeing and have lunch and dinner while out.

  • Stayed November 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank DustyFeet-MacheAnpil
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
thelagunabali, Director of Sales at The Laguna, a Luxury Collection Resort & Spa, responded to this review, December 15, 2013
Dear WittyCutie,

Warmest greetings from The Laguna Resort & Spa!

Thank you for taking some of your precious time to write a favorable review on TripAdvisor,

We really appreciate your positive feedback regarding all aspects of our your stay with us and we are thankful of your constructive comments since it allows us to provide an opportunity to improve our property and service quality.

Thank you for residing with us and we do hope your memorable experience will bring you back here in the near future.

Sincerely yours,

Julien Bardet
Director of Sales and Marketing-Complex
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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2,947 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (600)
Date | Rating
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  • Chinese (Simplified) first
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English first
London, United Kingdom
Level Contributor
35 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
5 of 5 bubbles Reviewed December 6, 2013

We had the most relaxing, wonderful holiday. Our room was fantastic, so very clean and the butler service was an added bonus. All staff were helpful, friendly and customer service was overall excellent. We would particularly like to say a huge, huge, huge thank you to the staff in cornerstone who were always smiling and had excellent customer service, above and beyond. Banybiru was also excellent and staff so friendly special thanks to the chefs the dinner buffet was brilliant. Pool side staff, again friendly, professional and helpful. Everything always clean and a super standard. One small gripe, we found it was hard to find anyone to serve us each night in the kulkul bar, one night we waited 25 minutes and in the end went to the bar to order. This seemed to happen most nights!
Super location for a safe, great, relaxing family holiday. We couldn't have had a better holiday and would definitely recommend.

  • Stayed October 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Alfie W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
thelagunabali, Director of Sales at The Laguna, a Luxury Collection Resort & Spa, responded to this review, December 15, 2013
Dear Alfie W,

Warmest wishes from The Laguna Resort & Spa!

We are glad to learn that you had a wonderful and relaxing stay at our Resort and we really appreciate your positive feedback regarding our resort, facilities, and especially the service of our staff.

Your higlight regarding our staff at Cornerstone and Banyubiru have been well extended to the whole team and your constructive feedback regarding the availability of our staff at Kulkul bar has been well noted for our review and improvement.

Thank you for residing with us and we look forward to welcoming you back to The Laguna Resort & Spa in the near future.

Sincerely yours,

Julien Bardet
Director of Sales and Marketing-Complex
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
16 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 bubbles Reviewed December 2, 2013

I had left Laguna last on my recent trip to Bali, and so thankful I did - it was amazing!
The scenery is just beautiful making it so relaxing. With choices to swim in the lagoon, pool or ocean or just relax by any was just lovely.

Having a butler at the touch of a button, is something I am not used to.
The breakfast at Banyubiru was outstanding - the choices was incredible with something for everyone. And the chocolate fountain was very tempting!

Would highly recommend this resort to anyone, you will not be disappointed

  • Stayed November 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank LozPez
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
thelagunabali, Director of Sales at The Laguna, a Luxury Collection Resort & Spa, responded to this review, December 15, 2013
Dear LozPez,

Warmest wishes from the Laguna Resort & Spa!

We are happy to receive your positive comment regarding our Resort and pleased to learn that our service and facilities have lived up to your expectation.

Your review regarding our pools, beach, butler, and cuisine are highly appreciated and thank you for recommending our resort to other reviewers. We do hope your vivid impression of our Resort will bring you back here in the near future.

Sincerely yours,

Julien Bardet
Director of Sales & Marketing
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore, Singapore
Level Contributor
11 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 bubbles Reviewed December 1, 2013

highlight and lowlight in point form as usual:
good things:
1) Nice resort environment, garden and design
2) spacious room
3) friendly and attentive staff
4) wonderful beach - it is really amazing and surprising how nice it is
5) really inexpensive compare to other 5 star resort in Bali
bad things (not too much honestly)
1) too many flies and squirrels (1st time I hate squirrels)
2) restaurant inside the resort are bit expensive

Room Tip: 1) higher floor is always a better options (top is 4th, so 3rd or 4th is fine), don't pick the g...
See more room tips
  • Stayed November 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank RickyLaw
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
thelagunabali, Director of Sales at The Laguna, a Luxury Collection Resort & Spa, responded to this review, December 4, 2013
Dear RickyLaw,

Warmest wishes from The Laguna Resort & Spa!

Thank you for taking the time to write a review on TripAdvisor and highlight on many aspects of the resort and we really appreciate on your constructive comments since it allows us to provide an opportunity to improve our property and service quality.

We are glad that you enjoyed staying at our Resort and hope that the wonderful experience will bring you back to our Resort whenever your travel plan brings you to this Paradise Island.

Sincerely yours,

Julien Bardet
Director of Sales & Marketing
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Orange, California
1 review
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 bubbles Reviewed November 29, 2013

We stayed at the Laguna for our last 3 nights in Bali. Given that we had just stayed at beautiful resorts in Seminyak and Ubud (and frequently stay at 4 and 5 star hotels/resorts) we did not know how the Laguna would compare. We were pleasantly surprised to find that not only is the Laguna a fantastic resort, it is the best of all 3 places we stayed in Bali.

We were immediately impressed with the entrance and reception area which were beautifully decorated, clean and comfortable. We were greeted with a refreshing welcome drink and a warm welcome from the staff. This place definitely had a "Wow" factor right from the beginning.

We reserved a standard room, which we were told would be on the 2nd floor. We were offered to upgrade for an additional $50USD per night. When shown the poolside room with a private patio, we immediately upgraded and were so glad we did. Our room was #141 and it has its own private patio with lounge chairs and its own private access to the pool. Easy to jump in the pool to cool off and then go right back to the pool chairs on our patio. This room was also very close to the Sapphire Bar and the hot tub. Great location! The room itself was spacious and nicely decorated.

The pool grounds were well kept and the beach very clean as well. The staff members were very pleasant and accommodating. Whether it be a need for an iron, aspirin or room service, we received everything in an extremely prompt manner.

As far as the food is concerned, we enjoyed the buffets at both restaurants as well as the meals through room service. There are several bars but we enjoyed the great bar with a beach view, great music and happy hour!

The resort offers free car service to the St. Regis (its sister hotel) which we took advantage of and had a fantastic meal at Dulang which has an Indonesian tasting menu.

All in all we had a terrific experience at the Laguna and would definitely recommend this resort. The reason we did not give a 5 (we wish there was a 4.5) is because we feel a 5 means absolutely 100% perfect with no complaints or suggestions. We do have a few suggestions, although nothing we experienced would deter us from recommending this resort or staying here again. The suggestions are: (1) As a Starwood Preferred Guest, we are supposed to receive 15% off of meals - this seemed to be confusing to the staff and it seems the staff should ask us if we are a Starwood member rather than have to tell them at every meal, (2) the offer to upgrade our room for $50USD/night was well worth it, however when we checked out we found it was not only $50 but also a 21% tax and service charge- we would have like this to have been explained to us, (3) the room had a slightly moldy/mildewy smell to it. While we understand this is a tropical climate, and when we called they brought an air freshener immediately, we feel air freshener should be standard in the rooms and (4) we were brought a printout of our bill the evening before we departed and noticed that there was a charge for a donation to UNICEF, which we did not make. When we asked about this, they said they automatically charge that amount, then explain it at check out and will remove it if requested. Charging us for something we did not authorize and which nobody asked us about or explained to us is not okay with us. Also, this charge could have gone unnoticed had we not reviewed the bill in detail and asked about it.

Room Tip: Request a room with private lounge chairs and access to the pool. Our room (141) was amazing and mad...
See more room tips
  • Stayed November 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank Michelle G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
thelagunabali, Director of Sales at The Laguna, a Luxury Collection Resort & Spa, responded to this review, December 1, 2013
Dear Michelle G,
Warmest greetings from The Laguna Resort & Spa!

We really appreciate your positive feedback regarding many aspects of our Resort and are thankful of your constructive comments since it allows us to provide an opportunity to improve our property and service quality.

We are glad that you enjoyed the facilities and will recommend our resort to other travellers.

Thank you for staying with us and we do hope that your memorable experience will bring you back here in the near future.


Sincerely yours,

Julien Bardet
Director of Sales & Marketing
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Beverly Hills, California
Level Contributor
11 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
5 of 5 bubbles Reviewed November 28, 2013 via mobile

With out a doubt it is our favourite property in Bali. The gastronomic offer is amazing. I would to mention Yansu from Arwana who ensured that every meal was unforgettable. The rooms are well amended and spacious. For breakfast both of the options are great, the food is very fresh and the staff member are great and friendly.

Stayed September 2013, traveled as a couple
Helpful?
2 Thank Bujin26
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
thelagunabali, Director of Sales at The Laguna, a Luxury Collection Resort & Spa, responded to this review, December 1, 2013
Dear Bujin86,

Warmest wishes from The Laguna Resort & Spa!

We are glad to read your favorable review after your recently stay regarding our rooms, culinary and hospitality service from our staffs especially Yansu at Arwana Restaurant. Your positive feedback is in line with the surrounding reviews and we are really proud that we have contributed in some small way to making your experience with us a flawless one

Thank you for chosen The Laguna as your favorite resort and we look forward to your next stay with us.

Sincerely yours,

Julien Bardet
Director of Sales & Marketing – Complex
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
12 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 bubbles Reviewed November 26, 2013

Beautiful resort with many pool choices and a lovely beach. Staff were friendly and very helpful.
Love the gelato and cookies at the Cornerstone Deli and the signature cocktails at Kulkul Bar were fabulous.
However, our Deluxe Studio Room (though well equipped) seemed tired and some appliances and the carpet have aged. Also, we expected more from breakfast at the Arwana for a resort of this standard.
Overall, a nice resort for relaxation.

  • Stayed November 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank EstherSsy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
thelagunabali, Director of Sales at The Laguna, a Luxury Collection Resort & Spa, responded to this review, November 29, 2013
Dear EstherSsy,

Warmest greetings from The Laguna Resort & Spa!

Thank you for your review, complimenting our staff members in Cornerstone, pools and beach area. We regret to learn that the room you stayed in did not meet your expectations and we certainly hope that this concern will not prevent you from visiting the hotel again.

We look forward to welcoming you back to The Laguna Resort & Spa in the near future.

Sincerely yours,
Julien Bardet
Director of Sales & Marketing - Complex
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Laguna, a Luxury Collection Resort & Spa

Property: The Laguna, a Luxury Collection Resort & Spa
Address: Kawasan Pariwisata Nusa Dua Lot N 2, Nusa Dua 80363, Indonesia
Location: Indonesia > Bali > Nusa Dua Peninsula > Nusa Dua
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Business Hotel in Nusa Dua
#7 Family Hotel in Nusa Dua
#9 Romantic Hotel in Nusa Dua
#10 On the Beach Hotel in Nusa Dua
#11 Spa Hotel in Nusa Dua
#11 Luxury Hotel in Nusa Dua
Price Range (Based on Average Rates): $$
Hotel Class:5 star — The Laguna, a Luxury Collection Resort & Spa 5*
Number of rooms: 287
Official Description (provided by the hotel):
Located in the exclusive Nusa Dua resort area, on Bali's most beautiful beach, the Laguna Resort & Spa boast panoramic view of Indian Ocean. The 257 guest rooms and 19 suites combine modern Balinese style with evocative tropical garden or lagoon views, the resort’s unique Lagoon Access Rooms allow you to step from your private balcony directly into crystal-clear lagoon waters while the 11 pool villas feature expansive private pools. Enjoy our seven swimmable lagoons, the first swimmable lagoon in the world, stretching over 5,000-square-metres though the resort. The Lagoon Spa promises unforgettable activities while our 24-hour Butler Service ensures a matchless experience. The Laguna Resort & Spa offers a wide range of dining options featuring cuisines from around the world. Banyubiru featuring pan-Asian and International cuisines. Arwana, a beachfront restaurant, offers an extensive and unparalled premium coastal cuisine with fresh and live seafood as well as an oyster and sushi bar. Cornerstone features a wine room with a unique setting for private dining and a deli highlighting a sambal corner, a variety of homemade ice creams, chocolates, cakes and daily specialties from the rotisserie oven. In addition, our poolside Kul Kul Bar, Cascade Garden Lounge and Bar, and Sapphire Lagoon Bar offer signature cocktails, wine, spirits and light bites. ... more   less 
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Also Known As:
The Laguna, a Luxury Collection Hotel Nusa Dua
The Laguna, a Luxury Collection Resort And Spa
Laguna Hotel Nusa Dua
The Laguna Hotel
The Laguna, a Luxury Collection Resort & Spa Bali/Nusa Dua

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