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“Our 7th Return Visit.”

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The Laguna, a Luxury Collection Resort & Spa
Ranked #11 of 53 Hotels in Nusa Dua
Certificate of Excellence
Sydney Australia
Level Contributor
27 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
“Our 7th Return Visit.”
5 of 5 bubbles Reviewed November 12, 2013

Spent 3 weeks at the Sheraton Laguna from mid October to early November. This was our 7th return visit, but the first time we travelled to Bali in October. The weather was fantastic, we had 21 days of sunshine and the only rain was 2 showers at night. The hotel, although now over 20 years old has maintained a very high standard in regard to the rooms, but in particular to the grounds, pool and beach. While the rooms do need a little upgrade, we understand that has commenced and it will be interesting to see how the rooms look when renovated. It was pleasing to see that Management has obviously listened to guest reviews with some welcome changes. Happy hour at the Kul Kul bar is now from 6pm to 7pm and again from 10pm to 11pm. It was so pleasing to see guests at both happy hours enjoying the view from the Kul Kul bar and the entertainment. Similarly the new policy of net pricing (no ++ on your meals and drinks) appears to have worked in keeping more guests at the hotel. We have been to this hotel on 7 occasions and this was the first time that we could see guests, in numbers, eating and drinking at the hotel. Congratulations to the former Hotel Manager, Mark van Leeuwen for the improvements and we wish him well in regard to his new position in China.

One minor matter that we noticed was that the pool and bar staff did not wear hats or sunglasses and we were told that it was hotel policy that they should not. We noticed during a visit to the W Hotel (also a Starwood Property) that the staff there had hats and sunglasses. We understand that it might be hotel policy for staff to have eye contact with guests, however, surely in the heat and glare and for staff welfare, it would not be unreasonable to allow staff who in work in the direct sunlight to have sun glasses and hats. Of course they can remove the sun glasses when speaking to guests.

As far as the quality of the food is concerned, it is very good at the Cornerstone Deli if you want a quick snack, eg sandwich, shushi, ice cream etc and similarly the buffet breakfast has and was up to the usual high standard. As far as the quality of the food at Arwana is concerned, we feel it could be better for a 5 star resort. I had ordered an Australian Tenderloin and asked for it to be cooked medium rare and sadly it was tough and well done. Apart from that, the staff are wonderful and special mention to Ketut (Chief Baker) for the gluten free bread that was brought to our table every morning for my wife and all the staff at Bunyu Buru and around the pool.

Will be coming back, its is our second home.

Room Tip: The standard rooms are great, however, if we want a little more room would recommend the Duluxe Stud...
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  • Stayed October 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank CarlSydneyAustralia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
thelagunabali, Director of Sales at The Laguna, a Luxury Collection Resort & Spa, responded to this review, November 13, 2013
Dear CarlSydneyAustralia,

Warmest wishes from The Laguna Resort & Spa!

Thank you for your thorough review regarding your recent stay with us and we are pleased to learn that once again you had a wonderful and memorable stay at our Resort. We have tried so hard to maintain our standard over the years and we are glad that it is well recognized.

Your constructive feedback regarding our pool and bar staff has been very well noted for our review and follow up and we do hope your memorable experience will bring you back to The Laguna Resort & Spa in the near future.

Sincerely yours,

Julien Bardet
Director of Sales and Marketing-Complex
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (600)
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English first
Philadelphia, Pennsylvania
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed November 12, 2013

I was traveling on business and with several colleagues. We opted for the Pool Villa upgrade and it was worth it. The villas were beautiful and how amazing to start and end the day with a dip in the pool. The staff for the villas were wonderful and were available immediately to handle any request and make helpful suggestions. (My thanks to Dwi for making it happen.) I highly recommend dinner at Arwana and ordering from the menu. Beautiful beach with warm, calm water. (The sand bar further out causes waves to break well before the shore.)

Room Tip: The villas are amazing and have a secret garden.
See more room tips
  • Stayed October 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Tina B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
thelagunabali, Director of Sales at The Laguna, a Luxury Collection Resort & Spa, responded to this review, November 13, 2013
Dear Tina B,

Warmest wishes from The Laguna Resort & Spa!

We are glad to learn that you had a wonderful stay at one of our pool villas and we really appreciate your kind comment regarding the service of our staff which we have extended with the whole team especially Dwi who has contributed in some small way to making your stay a personalized one.

Thank you for recommending Arwana to other reviewers and we look forward to welcoming you back to The Laguna Resort & Spa in the near future.

Sincerely yours,

Julien Bardet
Director of Sales and Marketing-Complex
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Milton Keynes
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 bubbles Reviewed November 11, 2013

We choose to stay at The Laguna for our Honeymoon, and certainly weren't disappointed. Since the moment we arrived, we were treated like royalty, with welcome drinks, guided tour and shown the room, which was to die for.
We opted for the Lagoon entrance room, so had our own steps straight into the pool. It was great being able to get out of bed in the morning, walk out onto the balcony and jump straight in the pool.
The months leading up to our wedding and Honeymoon, I was in a lot of communication with the hotel to organise a private dinner for my wife. The Laguna didn't disappoint and when I walked my wife up to the private island were our table was waiting, she just couldn't hold back the tears. We had private waiters and some of the best food I have ever tasted.

We will never forget this place and it truly started of our journey of marriage

  • Stayed August 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ChrisBrightman01
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
thelagunabali, Director of Sales at The Laguna, a Luxury Collection Resort & Spa, responded to this review, November 12, 2013
Dear ChrisBrightman01,

Warmest wishes from The Laguna Resort & Spa!

Thank you for taking some of your precious time to write a favorable review on TripAdvisor.

We really appreciate your thorough review regarding your recent stay with us and It is pleasing to learn that you enjoyed our Lagoon Access Room that provides you with direct access to our beautiful lagoon from the balcony.

We are also pleased to hear that you and your wife had a wonderful and memorable private diner in one of our venues and we do hope that your nice impression of our Resort will bring you back here in the near future.

Sincerely yours,

Julien Bardet
Director of Sales and Marketing-Complex
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 bubbles Reviewed November 6, 2013 via mobile

Located in Nusa dua( private beach) this is a hotel on a grand scale with water lagoons where you can swim from your bedroom balcony into the swimming pool. Located on the best part of Nusa dua beach, the welcome is great, the ambience sophisticated, and there is a real wow factor as you walk around. The 24 hour open spa is ideal if you fancy a treatment anytime, the cake and coffee shop has delicious ice creams as well. Breakfast has a very wide variety of japanese, European and Asian food. The staff are very obliging and smiling, nothing is a problem for them, butler service thrown in, you will be crying when you leave as you will be thoroughly spoilt and pampered, will most definately return

  • Stayed October 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank 254kaushik100
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
thelagunabali, Director of Sales at The Laguna, a Luxury Collection Resort & Spa, responded to this review, November 8, 2013
Dear 254kaushik100,

Warmest wishes from The Laguna Resort & Spa!

Thank you for residing with us and it is a pleasure to learn that everything we offered you along your stay has lived up to your expectation and that you departed our shores with a very nice impression of our service and facilities.

Your highlight regarding our staff is highly appreciated and we have extended with the whole team for their motivation and we do hope that your memorable experience will bring you back to The Laguna Resort & Spa in the near future.

Sincerely yours,

Julien Bardet
Director of Sales and Marketing-Complex
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Munich, Germany
1 review
5 of 5 bubbles Reviewed November 4, 2013

We stayed there for 5 days and absolutely enjoyed it. Friendly staff, clean and spacious rooms. We booked a Lagoon Room which was nicely decorated. With our own butler always on call, we didn't miss a single thing. Nice beach and tasty food. If we could we would go right back there and stay for plenty more weeks. Perfect experience and highly recommended.

  • Stayed November 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank And1Muc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
thelagunabali, Director of Sales at The Laguna, a Luxury Collection Resort & Spa, responded to this review, November 5, 2013
Dear And1Muc,

Warmest wishes from The Laguna Resort & Spa!

We really appreciate your kind feedback regarding our rooms, grounds, cuisine, and especially the service of our staff. It is pleasing to learn that your stay was a memorable one and you departed our shore with nice impression of our Resort.

Thank you for residing with us and we look forward to welcoming you back to The Laguna Resort & Spa in the near future.

Sincerely yours,

Julien Bardet
Director of Sales and Marketing-Complex
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, UK
Level Contributor
22 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
5 of 5 bubbles Reviewed October 30, 2013

We have just returned from a week's stay at The Laguna, and my boyfriend and I agree that this is one of the best hotels we have ever stayed in. We had the most fantastic holiday and a large part of that was due to the location, service and ambience at the hotel.
We were greeted like royalty when we arrived with the gong, the Balinese dancing girl and the fresh iced tea and the service continued at that level throughout our stay. We had a lovely garden view room with a balcony and I found the hotel very quiet and peaceful despite it obviously being very busy. We had breakfast in Banyubiri every day - fantastic choice and excellent service (just a shame about the total lack of manners from some of the other guests sometimes but I guess that's the down side of 5* hotels - people with too much money and no decency or respect for others!) and we ate at the hotel 4 nights out of our 7 in Bali - twice at the buffet at Banyubiri (again, fantastic choice), once at the seafood BBQ at Arwana (some of the best seafood I've ever had, and what a stunning setting!) and one light snack at Kulkul - very relaxed with the waves lapping in the background. For a hotel of this calibre the food was very reasonably priced.
The gym was excellent - clean, with staff always on hand and a good range of equipment. A little limited but had everything you need for a decent workout whilst on holiday. The hotel gave me a map of jogging routes in the area - I did the 5k route early one morning, it was super hot and the directions were not the clearest so I definitely had the scenic route....! Worth doing though if you like running.
On our last night we had the moonlight massage which was just amazing - couples massage on one of the cabana daybeds overlooking the moon rising over the beach, with cocktails and fresh fruit to finish. Just amazing and again, excellent value for such a brilliant service. Just a shame that once again it was almost ruined by some extremely rude guests next to us who were also having a moonlight massage, but rather than enjoy the relaxation decided to watch clips on You Tube very loudly on their iPhones through the whole 1hour treatment..... really quite unbelievable! Such a shame because the whole experience was just bliss.
Really can't fault the hotel itself, or indeed staying in Nusa Dua - before we left some people had told us it was "touristy" here - actually it is stunning and peaceful and everything we wanted out of a relaxing get away from it all holiday. Yes Nusa Dua is very manicured and all 5* hotels, but I much prefer that to motorbikes driving crazily everywhere, being pressured to buy batik scarves every 5 minutes and stray dogs roaming the streets...!
My boyfriend and I both said the hotel would make the perfect honeymoon destination - it's romantic, luxurious and totally stress free. Everything you would expect from a 5* hotel!

  • Stayed October 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank kittenne
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
thelagunabali, Director of Sales at The Laguna, a Luxury Collection Resort & Spa, responded to this review, November 4, 2013
Dear kittenne,

Warmest wishes from The Laguna Resort & Spa!

We are glad to learn that you had a wonderful and memorable stay at our Resort and we really appreciate your positive feedback regarding all aspects of your stay with us. Further, we are pleased to learn that everything we offered you along your stay has exceeded your expectation.

Thank you for residing with us and we look forward to welcoming you back to the Laguna Resort & Spa whenever your travel plan brings you back to this Paradise Island.

Sincerely yours,

Julien Bardet
Director of Sales and Marketing-Complex
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed October 28, 2013

I have stayed at many of the best hotels in the world and rate this one amongst the best. From the warm welcome with tea and flowers to the departure with staff making the effort to come and say bye this place was amazing. The location was great with a beautiful stretch of clean beach in a protected area to enjoy. The food was fantastic with a large selection and the staff were all happy to help and always in a good mood. After one week I am relaxed and looking forward to my next visit. If I have one negative it is the price of the drinks and food whilst in the hotel as I found this to be a little excessive and believe they could offer better value for money to keep you in the resort instead of heading out for food and drinks. At nearly $10 (aus) for a local Bintang beer I feel this is taking advantage of the fact that customers have no other option. If this is reviewed then I would say this is one of the best resort hotels in Bali. Thanks for a fantastic week and all the staffs efforts.

  • Stayed October 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Paddy B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
thelagunabali, General Manager at The Laguna, a Luxury Collection Resort & Spa, responded to this review, October 30, 2013
Dear Paddy B,

Warmest greetings from The Laguna Resort & Spa!

We are glad to read your favorable review regarding our Resort, grounds, cuisine, and service. Your positive feedback is in line with the surrounding reviews and we are really proud that we have contributed in some small way to making your experience with us a wonderful one.

Thank you for your feedback regarding our beverage price. We are pleased to inform that our pricing structure is in line with surrounding five star establishments which we constantly review to make sure that our pricing remains competitive amongst the similar resorts in the area.

We do hope your memorable stay with us will bring you back here in the near future whenever you visit this Paradise Island.

Sincerely yours,

Mark van Leeuwen
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Laguna, a Luxury Collection Resort & Spa

Property: The Laguna, a Luxury Collection Resort & Spa
Address: Kawasan Pariwisata Nusa Dua Lot N 2, Nusa Dua 80363, Indonesia
Location: Indonesia > Bali > Nusa Dua Peninsula > Nusa Dua
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Business Hotel in Nusa Dua
#7 Family Hotel in Nusa Dua
#9 Romantic Hotel in Nusa Dua
#10 On the Beach Hotel in Nusa Dua
#11 Spa Hotel in Nusa Dua
#11 Luxury Hotel in Nusa Dua
Price Range (Based on Average Rates): $$
Hotel Class:5 star — The Laguna, a Luxury Collection Resort & Spa 5*
Number of rooms: 287
Official Description (provided by the hotel):
Located in the exclusive Nusa Dua resort area, on Bali's most beautiful beach, the Laguna Resort & Spa boast panoramic view of Indian Ocean. The 257 guest rooms and 19 suites combine modern Balinese style with evocative tropical garden or lagoon views, the resort’s unique Lagoon Access Rooms allow you to step from your private balcony directly into crystal-clear lagoon waters while the 11 pool villas feature expansive private pools. Enjoy our seven swimmable lagoons, the first swimmable lagoon in the world, stretching over 5,000-square-metres though the resort. The Lagoon Spa promises unforgettable activities while our 24-hour Butler Service ensures a matchless experience. The Laguna Resort & Spa offers a wide range of dining options featuring cuisines from around the world. Banyubiru featuring pan-Asian and International cuisines. Arwana, a beachfront restaurant, offers an extensive and unparalled premium coastal cuisine with fresh and live seafood as well as an oyster and sushi bar. Cornerstone features a wine room with a unique setting for private dining and a deli highlighting a sambal corner, a variety of homemade ice creams, chocolates, cakes and daily specialties from the rotisserie oven. In addition, our poolside Kul Kul Bar, Cascade Garden Lounge and Bar, and Sapphire Lagoon Bar offer signature cocktails, wine, spirits and light bites. ... more   less 
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Also Known As:
The Laguna, a Luxury Collection Hotel Nusa Dua
The Laguna, a Luxury Collection Resort And Spa
Laguna Hotel Nusa Dua
The Laguna Hotel
The Laguna, a Luxury Collection Resort & Spa Bali/Nusa Dua

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