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“Mixed experienced”

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The Laguna, a Luxury Collection Resort & Spa
Ranked #11 of 53 Hotels in Nusa Dua
Certificate of Excellence
Singapore
Level Contributor
12 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
“Mixed experienced”
3 of 5 bubbles Reviewed October 9, 2013

Overall an ok experience. Went for a holiday with my girlfriend, a special occasion since it was her birthday. Stayed for 5 nights courtesy of SPG points. Got an upgrade to a lagoon access junior suite which was quite spacious.Unfortunately, the suite smelled strongly of mildew, and I had to have them freshen the place up daily, which they did promptly and without reminding (kudos to the staff). Not so great was the fact that they used a very artificial smelling air freshener instead of something more natural. Overall that sort of sums up the hotel; it is nicely renovated, very complete, and has a great set of facilities, but some of the small things just aren't quite right for a luxury collection hotel. Restaurants were ok - the free breakfast was appreciated, but somewhat lacking in variety if you are staying more than a few days.

The spa experience was similarly mixed; we did a moonlight massage recommended by the hotel, and it was mediocre from a quality perspective, but more oddly, was conducted in an extremely non-private setting. Some people may be ok stripping down in an only semi-screened gazebo, but we certainly were not among that group of people. Overall, very expensive massage by Balinese standards for an indifferent experience.

Beach and pool were both nice, beachside bar was good, and service staff (butler, driver, concierge) were all excellent. They really save the experience and make up for the other weaknesses of the place. Would have been much more unhappy if they hadn't done such a good job overall.

Stayed September 2013, traveled as a couple
Helpful?
3 Thank niczhou
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
thelagunabali, General Manager at The Laguna, a Luxury Collection Resort & Spa, responded to this review, October 16, 2013
Dear niczhou,

Warmest greetings from The Laguna Resort & Spa!

Thank you for residing with us and we apologize if some aspects of your stay have not lived up to your expectation. We have very well noted your constructive comments as well as shared with relevant departments for their review and improvement.

Somehow, we are glad to learn that the service of our staff has met your satisfaction and we do hope that despite your concerns, we are still allowed to welcome you back to The Laguna Resort & Spa in the near future.

Sincerely yours,


Mark van Leeuwen
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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2,947 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (600)
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Perth
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 bubbles Reviewed October 8, 2013

from the room , Junior suite,....ambience,butler room service....good food, plenty of self space, quiet, plenty of pool areas & above all clean ocean swimming with lovely soft clean white sand. plenty of space at all meal areas & beach for relaxing at any time of the day from am brekky to pm cocktails & dinner & after... stuff. Great gym, massage & library facilities. Have been going every year for over 15 years. best time from Perth is say july thru october. Enjoy !!

Room Tip: a room is intimate so it has to be your own choice... we like the suite so you dont have to sit on a...
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  • Stayed August 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Laguna-7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
thelagunabali, General Manager at The Laguna, a Luxury Collection Resort & Spa, responded to this review, October 16, 2013
Dear Laguna-7,

Warmest greetings from The Laguna Resort & Spa!

Firstly, we would like to thank you for being our loyal customer for over 15 years and once again, we are glad to learn that you had a wonderful and memorable stay with us.

We really appreciate your kind review and we look forward to welcoming you back to your second home.

Sincerely yours,

Mark van Leeuwen
General Manager
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Winchester, United Kingdom
Level Contributor
14 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 bubbles Reviewed October 6, 2013

We spent 10 nights at the Laguna as part of our honeymoon and we were not disappointed! From the moment we arrived we received flowers, a welcome drink and a small gift in the room to congratulate us on our honeymoon.

We stayed in a Lagoon view room on the third floor and we were really pleased with the room. The room is spacious and we had a lovely view from the balcony. We both agree with previous comments regarding the bathroom, however it was exceptionally clean and had no complaints. The tea and coffee 24 hr service was excellent, and only took 5-10 minutes to be delivered to the room. The bed was large and very comfy!

The pool area is lovely and we felt that with sun beds throughout the gardens/pools made it feel like a small cosy hotel and not as big as it is. Unfortunately you do need to have an early start if you want sun beds with an umbrella as these were generally reserved by 8.30am. The hotel is right on the beach which was lovely and clean.

The hotel has a nice selection of restaurants, we particular enjoyed the arwana restaurant on the beach which offered a seafood BBQ or al a carte. We were regular visitors to the Kul Kul bar for lunch and for drinks during the happy hours (6-7 and 10-11), we particularly enjoyed the 'very berry martini'! The bar offers simple food for lunch as well as local cuisine, being right on the beach and by the pool was very good. We would also like to mention Martawan working in the bar who was full of personality and made us feel very welcome.

Price wise, the hotel food and drinks were similar those at most 5 star hotels. We went to the Bali collection some evenings where there is a large selection of restaurants.

Nusa Dua is lovely, but not the 'real' Bali, we spent a day up in Ubud which we would recommend and you can hire a driver for the day to take you around.

Overall we had a lovely time and a perfect honeymoon. Our only complaint is that we were there during the start of the APEC conference where hundreds of business people descended on the hotel. For these 3-4 days we felt that staff were more focused on this rather than on the paying hotel guests with staff paying less attention. We understood that this was a important conference, however we felt it should have dealt with better.

However we loved our honeymoon and would recommend this hotel to anyone!

  • Stayed September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank tonics1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
thelagunabali, General Manager at The Laguna, a Luxury Collection Resort & Spa, responded to this review, October 8, 2013
Dear tonics1,

Warmest greetings from The Laguna Resort & Spa!

We are glad to learn that you both had a wonderful and memorable honeymoon at our Resort and we really appreciate your very positive feedback regarding all aspects of your stay. We are also proud that our efforts to making your special moment with us a memorable one are well recognized.

We highly value all of our guests and we apologize if you felt that our service was less focused due to the APEC conference. Please rest assured that this feeling was not indicated as normal feeling that our guests are accustomed to and we have shared your concern to the whole team for further review and improvement.

Thank you for choosing our Resort as the venue to celebrate your honeymoon and we look forward to welcoming you back to The Laguna Resort & Spa for another special occasion.

Sincerely yours,


Mark van Leeuwen
General Manager
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Brisbane, Australia
Level Contributor
13 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 bubbles Reviewed October 3, 2013

Spent 5 nights at Laguna resort and had the best time. All made possible by our awesome taxi driver Ngurah ( English no problems) who took us to all the white water rafting, knew where to take us shopping to avoid the tourist spots and the most delectable authentic Balinese restaurants. His rate was very reasonable too ( hery_ngurah@yahoo.co.id) Back to Laguna - the bar staff situated on the quiet side area was extremely helpful and so nice. I enjoyed great pizza ( I can say that coz hubby is Italian) and several cocktail beside the pool. One could while the way the afternoon hours quiet easily beside the pool before going for a stroll along the boardwalk to decide which restaurant to dine at dinner.
Coffee and macaroons at the café also highly recommended for those who like a morning coffee.

  • Stayed June 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Yyabbie27
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
thelagunabali, General Manager at The Laguna, a Luxury Collection Resort & Spa, responded to this review, October 6, 2013
Dear Staisch,

Warmest wishes from The Laguna Resort & Spa!

We are glad to read your favorable review regarding our Resort, staff, and cuisine. Your positive feedback is in line with the surrounding reviews and we are really proud that we have contributed in some small way to making your experience with us a memorable one.

Thank you for residing with us and we look forward to welcoming you back to The Laguna Resort & Spa in the near future.

Sincerely yours,


Mark van Leeuwen
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Gurugram (Gurgaon), India
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 bubbles Reviewed October 2, 2013

We were visiting Bali for the first time and we had our 9 month baby with us, so we choose this hotel after a lot of research.

The hotel was a short distance away from the airport. It took us only 20 minutes via the new toll bridge and Usd 15 to get here by blue bird taxi. The hotel is located in a closed gate Nusa Dua complex. So good security, well maintained lawns and roads, very secluded from the noise and crowds of tourist crowds.

Yes, in a way you are not experiencing the real Bali. You are only experiencing luxury of a beach resort. But then this is a place for people who want to totally chill out, relax, sun bathe, swim, romance, and not for people who want to live with the locals and see local Bali life.

The room we got was on the 4th floor, lagoon view room with a nice balcony. It was very peaceful and quiet and the view was lovely. We of course spent as little as time as possible inside the room because the hotel was so vast and lovely. There were 7 pools and some pools had sandy beaches too! The water was very clean and our baby enjoyed being in the pool a lot. I found that there were quite a few romantic couples in the pool also. And many of the pools are secluded and you can enjoy a quiet swim or romancing with your special someone.

There are a lot of chairs for sun bathing, however even at 9 in the morning most of the chairs were reserved by towels - and only occupied much later. So I suggest if you are keen on sun bathing at a particular place - pool or beachside- do reserve your chair by placing towels. The hotel has many poolside shacks from where you can take as many towels as you need.

We had some nice drinks in the pool also - cold coffee, ginger tea, smoothies etc. They were just Ok, not great. I don't think the food was too good here, considering how expensive it is. There are also many sun beds scattered all over, but you need to book them for IDR 220k for full day and IDR 135k for half day. They are actually great and especially great when you have a baby with you. We saw many people having poolside massage in these beds. Looked really relaxing.

The walk from the room to the beach is quite a bit, but since the resort is quite vast walking any and everywhere is quite a bit. The beach was clean and lined with sun bathers. We found very few people swimming in the sea, later discovering that the water barely reached our knees and the sea is not really for swiming. If you are the sort who likes waves breaking on the shore and sea shells etc, this is not the beach for you. On the other hand this beach is great for babies, children and the old. Very calm and very safe.

As for the room itself, our lagoon view room on the 4th floor was very ordinary and very basic. It was not too big. The shower leaked. The toilet and bath were old and almost shabby. But everything was clean and that mattered a lot to us. The resort grounds and pools more than made up for this. If you want you can pick up 2-3 DVDs from concierge and watch them in your room. Our butler was also very helpful. We got an electric kettle and baby cot. Also our butler helped us by heating baby food we were carrying in the kitchen microwave every day.

So all in all it was an awesome vacation, romantic, stress free and enjoyable for our baby as well. Go there if you want to forget the world and just chill!

Room Tip: If possible close to the lift so that you don't have to walk a long way to lagoons.
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  • Stayed September 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Over_d_horizon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
thelagunabali, General Manager at The Laguna, a Luxury Collection Resort & Spa, responded to this review, October 4, 2013
Dear Over_d_horizon,

Warmest wishes from The Laguna Resort & Spa!

We are glad to learn that you had a wonderful and memorable stay at our Resort and we really appreciate your positive feedback regarding all aspects of our resort. Further, we are pleased to learn that everything we offered you along your stay has met your expectation.

Your feedback regarding the condition of our bathroom has been well noted and shared with related department for immediate follow up.

Thank you for residing with us and we do hope your nice impression of our resort will bring you back here in the near future.

Sincerely yours,

Mark van Leeuwen
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Perth, Australia
Level Contributor
18 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
5 of 5 bubbles Reviewed September 30, 2013

Lagoon access room was just wonderful. Could not have asked for more. The grounds, the pool, the restaurants, the beach, the staff, everything was beyond what we could have hoped for. Loved it and highly recommended :-)

  • Stayed September 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank LKSLKA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
thelagunabali, General Manager at The Laguna, a Luxury Collection Resort & Spa, responded to this review, September 30, 2013
Dear LKSLKA,

Warmest greetings from The Laguna Resort & Spa!

We really appreciate your positive review and we are pleased to learn that you enjoyed your Lagoon Access Room which provides a direct access to our beautiful lagoon right from the balcony.

Thank you recommending our resort to other reviewers and we look forward to welcoming you back to our Resort in the near future.

Sincerely yours,

Mark van Leeuwen
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed September 30, 2013

My husband and I stayed at The Laguna for 6 nights as part of our honeymoon. From the moment that we checked in, we felt completely at home at the hotel. The grounds, pools and hotel are both immaculate and are set on a really nice beach (sandy and really clean). The staff at this hotel are extremely helpful and friendly are actually some of the nicest hotel staff we have ever met. Nothing is too much trouble for them and you are always welcomed with a smile and a good morning. We would like to also say a special thanks to the cornerstone team, Redita, Erwin and Aprin for their service, friendly chatter and welcoming smiles throughout our stay. We will miss them all and the lovely cakes and homemade icecream on sale! Food througout the hotel was great and you should try the snapper fillet at Arwana (I had this twice during my stay). Our only negative comment is that our room (although really nice/spacious/really comfortable bed) had a slight smell to it (slighly damp), however this didnt ruin our stay and if we ever went back to Bali, would definitely stay at this hotel again. Overall a fantastic hotel

Room Tip: We have a pool access room which we would definitely recommend
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  • Stayed September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank TashaCon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
thelagunabali, General Manager at The Laguna, a Luxury Collection Resort & Spa, responded to this review, October 1, 2013
Dear TashaCon,

Warmest wishes from The Laguna Resort & Spa!

We are glad to learn that you both had a wonderful and memorable honeymoon experience at our Resort and we really appreciate your very positive feedback regarding all aspects of your stay especially the service of our staff which has been shared to our team especially Redita, Erwin, Aprin who are very happy to learn that they have contributed in some small ways to making your stay a memorable one.

Your concern regarding your room condition has been very well noted for our immediate follow up and we look forward to welcoming you back to The Laguna Resort & Spa in the near future.

Sincerely yours,


Mark van Leeuwen
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Laguna, a Luxury Collection Resort & Spa

Property: The Laguna, a Luxury Collection Resort & Spa
Address: Kawasan Pariwisata Nusa Dua Lot N 2, Nusa Dua 80363, Indonesia
Location: Indonesia > Bali > Nusa Dua Peninsula > Nusa Dua
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Business Hotel in Nusa Dua
#7 Family Hotel in Nusa Dua
#9 Romantic Hotel in Nusa Dua
#10 On the Beach Hotel in Nusa Dua
#11 Spa Hotel in Nusa Dua
#11 Luxury Hotel in Nusa Dua
Price Range (Based on Average Rates): $$
Hotel Class:5 star — The Laguna, a Luxury Collection Resort & Spa 5*
Number of rooms: 287
Official Description (provided by the hotel):
Located in the exclusive Nusa Dua resort area, on Bali's most beautiful beach, the Laguna Resort & Spa boast panoramic view of Indian Ocean. The 257 guest rooms and 19 suites combine modern Balinese style with evocative tropical garden or lagoon views, the resort’s unique Lagoon Access Rooms allow you to step from your private balcony directly into crystal-clear lagoon waters while the 11 pool villas feature expansive private pools. Enjoy our seven swimmable lagoons, the first swimmable lagoon in the world, stretching over 5,000-square-metres though the resort. The Lagoon Spa promises unforgettable activities while our 24-hour Butler Service ensures a matchless experience. The Laguna Resort & Spa offers a wide range of dining options featuring cuisines from around the world. Banyubiru featuring pan-Asian and International cuisines. Arwana, a beachfront restaurant, offers an extensive and unparalled premium coastal cuisine with fresh and live seafood as well as an oyster and sushi bar. Cornerstone features a wine room with a unique setting for private dining and a deli highlighting a sambal corner, a variety of homemade ice creams, chocolates, cakes and daily specialties from the rotisserie oven. In addition, our poolside Kul Kul Bar, Cascade Garden Lounge and Bar, and Sapphire Lagoon Bar offer signature cocktails, wine, spirits and light bites. ... more   less 
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Also Known As:
The Laguna, a Luxury Collection Hotel Nusa Dua
The Laguna, a Luxury Collection Resort And Spa
Laguna Hotel Nusa Dua
The Laguna Hotel
The Laguna, a Luxury Collection Resort & Spa Bali/Nusa Dua

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