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“Conference then Holiday”

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The Laguna, a Luxury Collection Resort & Spa
Ranked #9 of 54 Hotels in Nusa Dua
Certificate of Excellence
Chiang Mai, Thailand
Level 6 Contributor
130 reviews
46 hotel reviews
common_n_hotel_reviews_1bd8 64 helpful votes
“Conference then Holiday”
Reviewed March 13, 2013

The first few days were taken up with a company conference, an ideal location, however the weekend was a personal stay. The resort is in a "gated" area which means there are no other shops etc unless you walk fifteen minutes or so outside the gate, be prepared. The staff are all very friendly and will to assist at any time. I thought the restaurants were not up to the standards of the luxury brand, the Westin next door(short beach walk) had better food. Taxis are easy to get, the front desk will call for you and the wait is generally no longer than 5 minutes. The property is huge so expect to get lost the first day and the beach(at high tide) is clean.

Room Tip: If you want personal access to the pool from your room, select a room on the ground floor.
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  • Stayed February 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
3 Thank Steveyinasia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
thelagunabali, General Manager at The Laguna, a Luxury Collection Resort & Spa, responded to this review, March 17, 2013
Dear Steveyinasia,

Warmest wishes from The Laguna Resort & Spa!

We are happy to read your favorable review in regards to your recent stay with us and we thank you for the nice comment of our hospitality service.

We apologize if our cuisine has not lived up to your expectation. Please be rest assured that we will extend your constructive feedback to our Food and Beverage team for their review and further improvement.

Thank you for residing with us and we look forward to welcoming you back to The Laguna Resort & Spa in the near future.

Sincerely yours,

Mark van Leeuwen
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Traveler tips help you choose the right room.   Room tips (641)
Date | Rating
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English first
Bangkok, Thailand
Level 6 Contributor
327 reviews
52 hotel reviews
common_n_hotel_reviews_1bd8 129 helpful votes
Reviewed March 12, 2013

You might say that this is a "grand old dame" kind of resort, but we found it aging quite gracefully although it’s evident that rooms might be in need of refurbishment or modernization, but having said that the room we stayed in was very well maintained. The only thing I would have to complain is that I found the aircondition to be rather noisy compared to other hotels we stayed in.

The grounds of this hotel are simply beautiful and we found the staff very accommodating and very attentive. There were always enough sun loungers available at the pool and the beach and it was great fun to watch the naughty squirrels in the gardens. The gym is quite small but equipped quite well with starte of the art equipment - I guess this must have been recently renovated / refurbished. Quality of food served in the restaurants is very good too, so we enjoyed our stay throughout and we will come back in the near future.

  • Stayed March 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
1 Thank London D D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
thelagunabali, General Manager at The Laguna, a Luxury Collection Resort & Spa, responded to this review, March 14, 2013
Dear Londondinu,

Warmest wishes from The Laguna Resort & Spa!

It is pleasing to read your positive insight regarding The Laguna and our hospitality service. We are committed to always improve all aspects of our Resort including our property and service quality and we are glad that our hard efforts are well recognized.

Your feedback in regards with our air conditioner is well accepted and our Engineers will immediately follow up on this. Nevertheless, we are happy that overall you enjoyed your stay with us.

Once again, thank you for your feedback and we look forward to welcoming you back to The Laguna Resort & Spa in the near future.

Sincerely yours,


Mark van Leeuwen
General Manager
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Sydney, Australia
Level 3 Contributor
11 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed March 12, 2013 via mobile

We visited The Laguna over 10 years ago and had the most relaxing stay with most wonderful staff and surroundings. Bali was struggling after some political unrest so the area was very quiet and the staff were working so hard to make a good impression without being in your face .
We returned again last October and the ambience was similar yet more boyant . It's a total experience .some have said it's not the "real Bali" in Nusa Dua . They haven't ventured far then . Fishermen are fishing, ladies selling their wares on the beach, children nearby on scooters going to and from school ,street food and all the goings on that Bali provided is surrounding you . But if you want to stay within the wonder of the hotel then it's self providing . the ocean is clean and calm, gorgeous gardens, stunning swimming lagoons , relaxing bars and restaurants and quiet.. Please go there. We will be back .

  • Stayed October 2012
    • Value
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Helpful?
2 Thank mooneyorbits11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
thelagunabali, General Manager at The Laguna, a Luxury Collection Resort & Spa, responded to this review, March 14, 2013
Dear Mooneyorbits11,

Warmest greetings from The Laguna Resort & Spa!

Thank you for taking some of your precious time to write a favorable review on TripAdvisor.

We are glad to learn that your memorable experience over ten years ago brings you back to the warmth and luxury of our Resort.

It is also pleasing to read your highlights regarding our Resort, grounds, and the team. Your positive feedback is in line with the surrounding reviews and we are really proud that we have contributed in some small way to making your experience with us a flawless one.

Thank you for residing with us again and we look forward to welcoming you back to The Laguna Resort & Spa in the near future.

Sincerely yours,


Mark van Leeuwen
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chicago, Illinois
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed March 12, 2013

First of all, The Laguna is spectacular in every way. The staff is extremely friendly, the room we stayed in was very nice with a great view of the beautifully maintained gardens and pool(s) area. The resort is right on a wonderful beach with a pleasant boardwalk. The food at the on-site restaurants was some of the best we had in our entire 2 weeks in Indonesia. When I arrived I realized that I had left a shirt in my hotel back in Yogyakarta. I went to The Laguna's chief concierge, Wayan Purna for help. He picked up the phone right away and called the hotel to see if he could find my shirt. In the meantime I went out for the day and when I returned he had confirmed that my shirt was found and would be delivered to me at the Laguna the next day. Amazing customer service! The only drawback of the resort is that you feel a bit gated off from some of the cultural experiences that Bali has to offer. I would highly recommend arranging a day trip to the interior of the island (somewhere like Ubud)... something I am sure the wonderful staff at The Laguna can help arrange for you! - Matt, Chicago, USA

  • Stayed February 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Matt B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
thelagunabali, General Manager at The Laguna, a Luxury Collection Resort & Spa, responded to this review, March 14, 2013
Dear Matt B,

Warmest greetings from The Laguna Resort & Spa!

We really appreciate your positive feedback regarding many aspects of our Resort and we are glad to learn that our efforts to make your stay a memorable one are well recognized.

Your compliment regarding our hospitality service is highly appreciated since this is the indicative that our service has met your satisfaction and will surely raise our spirit in giving the best service for our valued guests.

Thank you for residing with us and we do hope that your memorable experience will bring you back to The Laguna Resort & Spa whenever your travel plan brings you to this Paradise Island

Sincerely yours,


Mark van Leeuwen
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne, Australia
Level 2 Contributor
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed March 9, 2013

Our recent visit to The Laguna was fantastic. Great facilities, wonderful service and delicious food have ensured our next visit to Bali will be at The Laguna! The Front Office Manager, Adi, together with all the staff really made our visit special. This along with the fantastic pools and beach are ideal for any vacation. We will be going back.
Ilana Melbourne Australia

  • Stayed February 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank sfeder
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
thelagunabali, General Manager at The Laguna, a Luxury Collection Resort & Spa, responded to this review, March 10, 2013
Dear Sfeder,

Warmest greetings from The Laguna Resort & Spa!

Thank you for posting a favorable review on Tripadvisor.

We are glad to hear that our service and facilities have lived up to your expectation and we thank you for your compliment to our staff and i will personally extend your nice feedback to our Front Office Manager, Adi, who has made your stay with us a memorable one.

Thank you for residing with us and we look forward to welcoming you back to The Laguna Resort & Spa in the near future.


Sincerely yours,


Mark van Leeuwen
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney
Level 2 Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed March 6, 2013 via mobile

This resort seems to be the best along the coast of Nusa dua. It is a little older but still very clean comfortable rooms with plenty of space. Our balcony was a little small so upgrade to lagoon view may be better. luxury resort with amazing never ending pools and gardens. The beach area is very clean with nice out door beds and umbrellas. Butler service at beach and pool for drinks and food also available.
This resort would be first choice for Nusa Dua area.

  • Stayed March 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Barbie O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
thelagunabali, General Manager at The Laguna, a Luxury Collection Resort & Spa, responded to this review, March 11, 2013
Dear Barbie O,

Warmest greetings from The Laguna Resort & Spa!

We are glad that you had a wonderful and memorable stay at our Resort and we really appreciate your positive feedback regarding our resort, grounds, and hospitality service. Further, we are pleased to learn that everything we offered you along your stay has met your expectation.

We do hope that your memorable experience will bring you back to The Laguna Resort & Spa in the near future

Sincerely yours,


Mark van Leeuwen
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brighton, United Kingdom
Level 3 Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed March 5, 2013

My husband and I just returned from Bali for our honeymoon where we stayed at The Laguna for 4 nights. It is low season at the moment so the hotel and Bali itself was very quiet by comparison to what I would normally expect and this suited us just fine.

We requested a lagoon access room so this was on the first floor of the enormous hotel. It was an absolute joy to step onto our balcony first thing each morning and get straight into the beautiful swimming pool which was always kept very clean. We often got into the pool as the attendents were wading around collecting the leaves and flowers that had fallen into the water overnight.

Our room was clean, and we wanted for nothing. We made use of the butler service to bring complimentary tea and coffee to our room numerous times. Because it was our honeymoon, our turndown service on the first night included a bowlful of rose petals which they would have made into a bath for us but we didn't get a chance to make use of it. It was very pretty all the same.

We had a wonderful massage in a cabana so we were outside in the spectacular grouds. And we lay on lounge chairs on the beach and had cocktails brought to us. The spa and bars were quite expensive by Bali standards but given the setting, we didn't mind once or twice. And Bali Collection and Nusa Dua village had cheaper options when we wanted to save our pennies on later days in our holiday. We had booked our package on Zuji and the nightly rate had been very reasonable.

Breakfast each morning was a buffet selection of all different styles from the traditional Asian to more European fare. I took the opportunity to have omelettes and eggs made for me each morning which was delicious and my husband enjoyed trying everything on offer. The smoothies were particularly good!

We made use of the water sports desk and went parasailing, jet skiing and on the flying fish. The company, Bali Jet Set, which the hotel outsources these activities to, picked us up from the lobby and drove us to the bay in Benoa where they were setup and returned us to the hotel afterwards and were a very professional outfit. They provided towels, free tea, coffee and water and were a lot of fun.

Along the beach area near the hotel, you are able to walk along to the other resorts such as The Westin and The Nusa Dua Beach Hotel and go to their bars and such. This was a lovely walk and it was nice to be able to see what the other hotels had as comparison. I think we definitely made the right choice because the lagoon access meant we had almost a private pool area whereas the other hotels just had the one pool which was beautiful but I imagine it would get crowded in high season.

I couldn't have asked for a better hotel for a honeymoon experience and we are already planning on taking our anniversary there each year.

Room Tip: The lagoon access room was well worth the small additional fee so that we had a pool area shared wit...
See more room tips
  • Stayed March 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Courtneylee0610
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
thelagunabali, General Manager at The Laguna, a Luxury Collection Resort & Spa, responded to this review, March 11, 2013
Dear Courtneylee0610,

Warmest wishes from The Laguna Resort & Spa!

Thank you for taking some of your precious time to post a nice review on Tripadvisor.

We are glad to learn that you had a wonderful honeymoon stay with us and we really appreciate your highlights in regards with our service and facilities. Your positive feedback is in line with the surrounding reviews and we are really proud that we have contributed in some small way to making your honeymoon experience with us a flawless one.

We do hope that you nice impression of our Resort will bring you back here in the near future.

sincerely yours,


Mark van Leeuwen
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Laguna, a Luxury Collection Resort & Spa

Property: The Laguna, a Luxury Collection Resort & Spa
Address: Kawasan Pariwisata Nusa Dua Lot N 2, Nusa Dua 80363, Indonesia
Location: Indonesia > Bali > Nusa Dua Peninsula > Nusa Dua
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Business Hotel in Nusa Dua
#7 Family Hotel in Nusa Dua
#8 Spa Hotel in Nusa Dua
#8 On the Beach Hotel in Nusa Dua
#8 Luxury Hotel in Nusa Dua
#9 Romantic Hotel in Nusa Dua
Price Range (Based on Average Rates): $$
Hotel Class:5 star — The Laguna, a Luxury Collection Resort & Spa 5*
Number of rooms: 287
Official Description (provided by the hotel):
Located in the exclusive Nusa Dua resort area, on Bali's most beautiful beach, the Laguna Resort & Spa boast panoramic view of Indian Ocean. The 257 guest rooms and 19 suites combine modern Balinese style with evocative tropical garden or lagoon views, the resort’s unique Lagoon Access Rooms allow you to step from your private balcony directly into crystal-clear lagoon waters while the 11 pool villas feature expansive private pools. Enjoy our seven swimmable lagoons, the first swimmable lagoon in the world, stretching over 5,000-square-metres though the resort. The Lagoon Spa promises unforgettable activities while our 24-hour Butler Service ensures a matchless experience. The Laguna Resort & Spa offers a wide range of dining options featuring cuisines from around the world. Banyubiru featuring pan-Asian and International cuisines. Arwana, a beachfront restaurant, offers an extensive and unparalled premium coastal cuisine with fresh and live seafood as well as an oyster and sushi bar. Cornerstone features a wine room with a unique setting for private dining and a deli highlighting a sambal corner, a variety of homemade ice creams, chocolates, cakes and daily specialties from the rotisserie oven. In addition, our poolside Kul Kul Bar, Cascade Garden Lounge and Bar, and Sapphire Lagoon Bar offer signature cocktails, wine, spirits and light bites. ... more   less 
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Also Known As:
The Laguna, a Luxury Collection Resort And Spa
The Laguna, a Luxury Collection Hotel Nusa Dua
Laguna Hotel Nusa Dua
The Laguna Hotel
The Laguna, a Luxury Collection Resort & Spa Bali/Nusa Dua

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