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“Very peaceful and relaxing” 5 of 5 bubbles
Review of The Laguna, a Luxury Collection Resort & Spa

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The Laguna, a Luxury Collection Resort & Spa
Ranked #12 of 53 Hotels in Nusa Dua
Certificate of Excellence
Wellington, New Zealand
Level Contributor
85 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
“Very peaceful and relaxing”
5 of 5 bubbles Reviewed June 15, 2012

Laguna

This is a lovely tropical resort. The hotel is surrounded by water - Endless choice of pools, lagoons or beach to cool down in, and heaps of loungers to choose from. We visited in April which was a good time because it's not so hot, it's mostly dry and it seemed that there weren't so many other tourists around, making for a lovely relaxing stay. We didn't want to leave. The grounds are beautiful and relaxing, and really peaceful to wander around in (a small army of people maintain the grounds, but they're unobtrusive).

We stayed for 4 nights; I am fortunate enough to be platinum SPG and so got an upgrade to a suite on the 4th floor with a balcony overlooking the lagoons to the side. I was worried before coming about some comments people have said on TA about the rooms being 'dated'. My worries were unfounded, as the rooms didn't feel dated at all, just a sense of old world charm, with a tropical colonial feel. The furnishings were well maintained and very comfortable, lovely wooden floors and furniture did not look worn at all. We had a peek into a standard room and it looked fairly similar (apart from size). The bed was very comfortable, aircon just comfortable (although a bit noisy) and overall the room had a charming luxurious feel to it. I loved sitting out on the balcony looking out at the tropical garden.

We had an outdoor massage one morning in one of the cabanas near the beach (500k each) - just lovely to have early morning sun and the peaceful sound of waves as we were lulled into relaxation mode. I know it's cheaper outside of the resorts but the environment can't be beat. Recommended.

There's a nice bar near the beach (KulKul) with happy hour and a small quartet playing every night. Alcohol is generally expensive in Bali (given the import taxes) so we didn't order wine, but we made the most of the happy hour and stuck to cocktails and local beers. We also ate at Arwana one night - I had the seafood buffet and my other half ordered off the menu. The a la carte food was excellent but maybe I arrived late for the buffet - the range was not great (grilled snapper, clams, prawns) and was a bit bland. The breakfasts at Banyu Biru and Arwana were good and plentiful - the range seemed less at Arwana, but you can sit outside by the beach (tip - pick a table away from the tree trunks as the squirrels are quite bold - I think they're actually after the sugar packets rather than your food though). We also ate at the Cornerstone deli, which has cheaper options (burger with fries 110k) but some of the food is pre-prepared (eg burger is on the menu as only being served 'well-done' - ie comes from a freezer). We had ice-cream nearly everyday, unfortunately it was too warm to take outside but it's a great idea for a resort! Biggest issue would be price of non-alcoholic drinks at these places - eg at Cornerstone, a can of coke cost 55,000 - that's nearly $8 NZD for a can of coke. Water isn't much cheaper, and a juice is 60k (and it wasn't even fresh). A good point is that all the prices at this resort include the 21% taxes already, so you know exactly what you are paying. And bottled water is available in the room.

The beach is very nice, and when the tide is in, the water is very inviting - it's quite steep going in so probably not so suitable for little ones (but some of the lagoons have sandy bottoms and beaches). Plenty of free loungers. When the tide is out, the lagoon is completely different - lovely and still, there are beautiful sunrises if you get up early enough. Beach sellers are vaguely annoying, while they don't harass you, they just hang around and you're always worried if you so much as sit up and look around they will come running. Not discouraged by hotel staff, but I guess it's probably a public beach. Beach was clean (there is a team of beach cleaners). We didn't try any of the daily activities but I think there's a small beach hut round the side where you can rent or borrow kayaks and windsurfers. While there were kiddies pools, I think the Westin next door was more family-oriented. There were a few kids around, but the beauty of the Laguna, is that you can always find another pool with no-one in it.

Staff at this resort is very good - they are always friendly and smiling, and very helpful. Rooms were always very clean and tidy, grounds were immaculate. Butler service is fantastic.

Bali Collection - open-air mall - accessible by hourly shuttle or a walk along the beach (maybe 15 mins). Lots of restaurants, surf clothing shopts, fake polo outlets, souvenir shops and massage places. We did the foot-nibbling fish thing which was kind of weird. Taxis are cheap, but try to get the metered ones rather than the fixed price ones (The Fixed price is 30,000 which I think is high for a 3-min ride. Tip - if you miss the timetable, the shuttle driver might take you back off-schedule for 10-15k)

Overall would highhly recommend Laguna. We didn't want to leave but I had split our week across two hotels - The Laguna, and W Retreat. Hard to say which property I enjoyed most, both were great, but complete opposites.

Will definitely stay here again if we come back to Bali.

Pros:
- lots of pools, loungers and nice beach
- great staff and service
- great rooms
- peaceful and quiet and relaxing
- beautiful grounds - a tropical paradise
- menu prices include tax already
- proximity to Bali Collection if you want to do some shopping / more food options

Cons:
- expensive non-alcholic drinks

Room Tip: SPG Members get preferred rooms. Top floor is nice and quiet.
See more room tips
  • Stayed April 2012, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
4 Thank Welly_China_Girl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
thelagunabali, General Manager at The Laguna, a Luxury Collection Resort & Spa, responded to this review, June 19, 2012
Dear Welly_China_Girl,

Warmest greetings for The Laguna Resort & Spa!

Thank you for your thorough review regarding our Resort on Tripadvisor.

We really appreciate your positive feedback regarding all aspects of our Resort and we are happy that you have departed our shores with a nice impression.

Your compliment regarding our Resort, rooms, hospitality service, and cuisine is really rewarding for us since this is the indicative that our efforts in giving you the best hospitality service are well recognized.

Once again, thank you for your nice review and we look forward to welcoming you back to The Laguna Resort & Spa whenever you return to this Paradise Island.

Yours sincerely,


Mark van Leeuwen
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (586)
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English first
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed June 15, 2012 via mobile

Stayed 10 nights and upgraded to suite with butler service.Its 5Star so not cheap but would definitely say you will not be disappointed with hotel,staff and facilities.Best hotel by miles that I've every stayed in and I've done a few.Recommend that you book hotel transfers as. Airport can be chaotic and we were greeted royally and looked after so well we booked two private tours with guide car and driver for not a lot of cash.Brilliant for complete relax and recharge as no noisy entertainment.10 minute stroll to shops and bars there is a free transfer as well.Would definitely stay again .




Stayed February 2012, traveled as a couple
Helpful?
3 Thank Alan B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
thelagunabali, General Manager at The Laguna, a Luxury Collection Resort & Spa, responded to this review, June 18, 2012
Dear Alan B,

Warmest wishes from The Laguna Resort & Spa, Nusa Dua Bali!

Thank you for your valuable feedback especially in relation to the accommodation, staff and facilities.

It is a pleasure to learn that we have contributed in some small way in making your experience a wonderful one.

We look forward to welcoming you back to The Laguna to once again experience the warmth and hospitality of our resort in the not too distant future.

Yours sincerely,

Mark van Leeuwen
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
mission beach australia
Level Contributor
103 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
4 of 5 bubbles Reviewed June 14, 2012

the Laguna is a well kept aging 4 to 5 star hotel undergoing partial modern refurbishment to bring it back into the same league as newer counterparts in other areas of Bali.
It has several swimming pools dotted around the resort to create a lagoon like affect.
No rooms seem to have a beach view other than the coconut fronds on the beachfront.
The grounds, beach, rooms, staff and service are immaculate.
However, it is by no means of the standard of the truely memorable 5 star hotels dotted around Bali such as the Aman group hotels, to name just one group.
Laguna is one of 5 or six other very large older hotels within a private area of Nusa Dua's beachfront.
The food was so so and generally over priced with little available outside options to choose from other than the other more run down large hotels close by.
We found that paying extra to upgrade to a suite was well worth the 50% extra expense.
We would recommend Laguna in spades over the Western next door as it was a much nicer complex however unless the price is right there is probably better value to be had in newer hotels elsewhere.
All that said, Laguna would perfectly suit someone on a budget who wants 'lower' 5 star, has no interest of going outside the resort and just wants to totally veg out for a week.

Room Tip: pay more for a suite upgrade facing the beach on lvl 3- lots of sun and nice view and good easy loca...
See more room tips
  • Stayed May 2012, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank dril
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
thelagunabali, General Manager at The Laguna, a Luxury Collection Resort & Spa, responded to this review, June 19, 2012
Dear Dril,

Warmest greetings from The Laguna Resort & Spa!

Thank you for your positive feedback regarding our Resort, its grounds, room, and service. We are glad that most aspects of your stay at our Resort have lived up to your expectation.

It concerned me that our cuisine quality and variety was not up to your satisfaction and this is surely not the standard we try so hard to maintain. Please rest assured that our F&B team will further improve on this to ensure our valued guests’ expectation is fulfilled.

Our F&B price is inclusive of 21% tax and service charge, while other establishments display their prices exclusive of these charges and add these to your final bill. Nevertheless, we will revisit with our team on some pricing aspects accordingly for our valued guests’ satisfaction.

Once again, we really appreciate your feedback since it allows us to look into the area where we have failed to meet your expectation

We look forward to welcoming you back to The Laguna Resort & Spa when your travel plans bring you back to Bali.

Yours sincerely,

Mark van Leeuwen
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Nottingham, United Kingdom
Level Contributor
20 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
5 of 5 bubbles Reviewed June 13, 2012

The hotel standards and quality are without question 5 star quality. The service and attention to detail from all the staff could not be faulted in any way,so friendly and nothing was too much for them when requests were made during our stay. The beach was first class and was kept very clean and regulary swept of any sea weed or debri that may have come ashore on the tides.
The breakfast was fantastic with almost every possible combinationst available from the local Indonesian food, to Japanese, European, fresh bread and cakes, sandwiches,home made smoothies all,just fantastic.
With a 5 star hotel comes a 5 star price for beverages and evening meals, however this was to be expected and the menues were world class. Ther is however more reasonable priced eating establishments within five or ten minutes walk from the hotel where a good meal with a few beers would only cost around 15 pounds sterling for two people, the quality of the food was fine in every place we ate and there must be at least thirty places to choose from within 15 minutes walking time, even a taxi would only cost 40pence !

Room Tip: We chose a lagoon acess rooms which are larger and have the great advantage of the Butler service.
See more room tips
  • Stayed June 2012, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Bintangbellies
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
thelagunabali, General Manager at The Laguna, a Luxury Collection Resort & Spa, responded to this review, June 14, 2012
Dear Bintangbellies,

Warmest greetings from The Laguna Resort & Spa!

Thank your for your positive insight regarding our Resort, staff, and cuisine. We are thrilled to learn that everything we offered along your stay has lived up to your expectation

Your compliment regarding our cuisine and hospitality service is highly appreciated since this is the indicative that our service has met your satisfaction and will surely raise our spirit in giving the best service for our valued guests.

Once again, thank you for your positive feedback and we do hope that your memorable experience will bring you back to our Resort in the near future.

Yours sincerely,

Mark van Leeuwen
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Jakarta, Indonesia
Level Contributor
40 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
5 of 5 bubbles Reviewed June 8, 2012

Super pretty hotel gardens/lagoons and very friendly staff - a real 5 star hotel! The private beach is clean and quiet. The breakfast is impressive I have to say!

  • Stayed March 2012, traveled solo
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Nino S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
thelagunabali, General Manager at The Laguna, a Luxury Collection Resort & Spa, responded to this review, June 11, 2012
Dear Nino S,

Warmest greetings from The Laguna Resort & Spa!

Thank you for taking some of your precious time to write your favorable review on Tripadvisor.

We do appreciate your positive feedback regarding our Resort, grounds, and staff. Nestled by Nusa Dua’s most beautiful beach, our Resort has been famous for its amazing view with serene and relaxing environment

It is pleasing to learn that you enjoyed your breakfast at our restaurant and this is rewarding to hear such compliment regarding our cuisine.

Once again thank you for your nice review and we do hope that your memorable experience will bring you back to our Resort in the near future.

Yours sincerely,

Mark van Leeuwen
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed June 3, 2012

We stayed in a lagoon entrance room, beautiful furniture and enormous bed. The bathroom was huge with a great shower/ triangular bath. The room was cleaned every day and all items replenished, fresh water as well. We had access to the beautiful lagoons direct from our room which were azure and kept immaculately clean.

The variety of food was great, ten nights and we ate there every night, Arwana had great sea food and Banyubiru had a great buffet for breakfast and dinner. We ate lunch by the pool or the beach.

The staff was superb and couldnt have been more helpful. A wonderful honeymoon and somewhere we will certainly return to.

  • Stayed May 2012
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank GO_adventurers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
thelagunabali, General Manager at The Laguna, a Luxury Collection Resort & Spa, responded to this review, June 6, 2012
Dear GO_adventures,

Warmest greetings from The Laguna Resort & Spa!

We are glad to learn that you had an exceptional and indigenous stay with us and that you enjoyed our Lagoon Access Room that provides our valued guest with direct access to our beautiful lagoon.

Your positive feedback regarding our cuisine and hospitality service is highly appreciated and we are happy that we have contributed in some small way in making your stay with us a memorable one.

We do hope that your nice impression of our Resort will bring you back to The Laguna Resort & Spa in the near future.

Yours sincerely,

Mark van Leeuwen
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Boston, Massachusetts
Level Contributor
17 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 bubbles Reviewed May 30, 2012

I stayed here with my spouse and some good friends. For all of them it was there first trip to Bali and Asia.

A few delighters with the Laguna Resort:
1. The pools are amazing. They wind their way around the whole property, though we could figure out how the whirlpools worked.

2. The resort was very quiet. This really felt like a place to relax and de-stress from a few tough weeks of work.

3. Service was really stupendous - from restaurants to room attendants. Staff really took care of you.

4. Rooms were really nice, I loved having a balcony to go outside and have a cup of coffee. Speaking of coffee, you can call your butler anytime of day and ask for any kind of coffee to be delivered to you. Its great to be able to start off the morning with a nice Soy Latte!

5. My friends really liked the variety of the breakfast buffet and enjoyed have Sushi and Dim Sum with their omelettes.

A few nitpicks:
1. We had a total of 3 rooms that I initially booked all in my name. It took a few tries with the front desk to get the right people in the right rooms even though I had provided specific instructions via email in advance.

2. Location: If you want to just stay on the resort and relax, this is the place to do it. Plus there are a lot of good restaurants nearby. If you want to be a tourist and explore a lot of other parts of Bali (especially Ubud and other spots to the north) this location is a bit removed from the action. Bali traffic is pretty awful, so it will take you quite awhile to get to Seminyak or Legian from here.

3. Beachfront: Laguna has a beautiful sandy beach area that is just gorgeous. Not too far out into the water is a fair bit of seaweed which doesn't make the best swimming.

4. Drink prices: There prices on alcohol are a bit too high in my opinion. We went to the W Retreat after this and noticed that there drink prices were considerably less.

  • Stayed May 2012, traveled with friends
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
5 Thank courtinsession
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
thelagunabali, General Manager at The Laguna, a Luxury Collection Resort & Spa, responded to this review, June 4, 2012
Dear Courtinsession,

Warmest greetings for The Laguna Resort & Spa!

Thank you for your thorough review regarding our Resort on Tripadvisor.

We really appreciate your positive feedback regarding all aspects of our Resort and are thankful of your constructive comments since it allows us to provide an opportunity to improve our property and service quality.

Your compliment regarding our hospitality service of our team is highly appreciated and we will surely share it with them to raise their spirit in giving a better service for our valued guests.

Once again, thank you for your feedback and we look forward to welcoming you and friends back to The Laguna Resort & Spa in the near future.


Yours sincerely,


Mark van Leeuwen
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Laguna, a Luxury Collection Resort & Spa

Property: The Laguna, a Luxury Collection Resort & Spa
Address: Kawasan Pariwisata Nusa Dua Lot N 2, Nusa Dua 80363, Indonesia
Location: Indonesia > Bali > Nusa Dua Peninsula > Nusa Dua
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Business Hotel in Nusa Dua
#7 Family Hotel in Nusa Dua
#9 Romantic Hotel in Nusa Dua
#10 On the Beach Hotel in Nusa Dua
#11 Luxury Hotel in Nusa Dua
#11 Spa Hotel in Nusa Dua
Price Range (Based on Average Rates): $$
Hotel Class:5 star — The Laguna, a Luxury Collection Resort & Spa 5*
Number of rooms: 287
Official Description (provided by the hotel):
Located in the exclusive Nusa Dua resort area, on Bali's most beautiful beach, the Laguna Resort & Spa boast panoramic view of Indian Ocean. The 257 guest rooms and 19 suites combine modern Balinese style with evocative tropical garden or lagoon views, the resort’s unique Lagoon Access Rooms allow you to step from your private balcony directly into crystal-clear lagoon waters while the 11 pool villas feature expansive private pools. Enjoy our seven swimmable lagoons, the first swimmable lagoon in the world, stretching over 5,000-square-metres though the resort. The Lagoon Spa promises unforgettable activities while our 24-hour Butler Service ensures a matchless experience. The Laguna Resort & Spa offers a wide range of dining options featuring cuisines from around the world. Banyubiru featuring pan-Asian and International cuisines. Arwana, a beachfront restaurant, offers an extensive and unparalled premium coastal cuisine with fresh and live seafood as well as an oyster and sushi bar. Cornerstone features a wine room with a unique setting for private dining and a deli highlighting a sambal corner, a variety of homemade ice creams, chocolates, cakes and daily specialties from the rotisserie oven. In addition, our poolside Kul Kul Bar, Cascade Garden Lounge and Bar, and Sapphire Lagoon Bar offer signature cocktails, wine, spirits and light bites. ... more   less 
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Also Known As:
The Laguna, a Luxury Collection Hotel Nusa Dua
The Laguna, a Luxury Collection Resort And Spa
Laguna Hotel Nusa Dua
The Laguna Hotel
The Laguna, a Luxury Collection Resort & Spa Bali/Nusa Dua

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