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“All-in -one beach package”

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The Laguna, a Luxury Collection Resort & Spa
Ranked #12 of 53 Hotels in Nusa Dua
Certificate of Excellence
Vancouver, Canada
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“All-in -one beach package”
4 of 5 bubbles Reviewed May 8, 2012

Laguna Nusa Dua offers most things you'd expect in a beach resort. It's no St. Regis, but still beautifully landscaped with a variety of shallow and deep pools and a well-maintained beach amenities including cabanas.
It also offers plenty of activities if you're ADHD like me and can't do too much of sunning. Just to name a few activities offered on-site:

Bike rentals (it's a pleasant ride/jog along the boardwalk shared by all the resorts)
Sea Kayaks
Windsurfing (great conditions/prices for beginners)
Standup Paddles
Snorkle trips to a nearby island
plus Parasailing and bannan boat -type of stuff just on the beach down the road.
Good quality spas including moonlight couples massage on the beach ( although outside of the resort you can find much better prices)

For eats, the restaurants serve very nice food at competitive prices.
The resort also runs an hourly shuttle service to Bali collection, a nearby plaza/mall with much more food options and lots of beachwear shops.

The only downside of Nusa Dua in general is that it's pretty far from the rest of the action in Bali unless you're content with staying within the confines of the resort. For example, to get to Ubud it was a good 2hour cab ride. But otherwise this is a fabulous place for honeymooners or family alike.

Room Tip: Most ground level rooms have direct access to the lagoons (pools)
See more room tips
  • Stayed April 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank hrkim
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
thelagunabali, General Manager at The Laguna, a Luxury Collection Resort & Spa, responded to this review, May 10, 2012
Dear Hrkim,

Warmest greetings from The Laguna, A Luxury Collection Resort & Spa, Nusa Dua, Bali.

It was a pleasure to read you favorable review on Tripadvisor.

Thank you for positive comments in regards to our resort, ground, and facilities. This is rewarding to learn that we have contributed in some small way in making your stay with us a memorable and exceptional one.

We are happy to learn that you enjoyed our outbound activities, spa treatments, and cuisines at your best and we do hope that your vivid experience with us will bring you back to our Resort in the near future.

Our resort is indeed nestled within a very serene and relaxing environment far from the hustle-bustle of busy traffic such as Seminyak or Kuta area. This condition is perfect for our valued guests who want to have a peaceful holiday.

Once again, thank you for your positive feedback and we look forward to welcoming you back at The Laguna Resort & spa whenever you return to this Paradise Island.


Yours sincerely,


Mark van Leeuwen
Hotel Manager
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (599)
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London, United Kingdom
Level Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed May 8, 2012

I stayed here for 6 nights with friends and it was an absolute dream. Fantastic hotel, service and the breakfast was lovely. The place itself was kept very clean and it was literally just lovely to wake up to everyday! The best feeling was coming back from breakfast, changing into your swimsuit and jumping into one of the 'laguna's' surrounding the hotel - which was literally what your balcony opened up to. Peaceful & relaxing, whether if it was on your balcony or on the beach. I would most definitely come back.

  • Stayed June 2011, traveled with friends
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Andita88
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
thelagunabali, General Manager at The Laguna, a Luxury Collection Resort & Spa, responded to this review, May 10, 2012
Dear Andita88,

Warmest greetings from The Laguna Resort & Spa!

We really appreciate your highlight regarding our resort, service, and cuisine and we are thrilled that every single aspect of your stay had lived up to your expectation.

This is pleasing to learn that you enjoyed your Lagoon Access Room that provides you with direct access to our beautiful lagoon from your balcony. This gives our valued guests a feeling that they stay in their own private island with a perfect and safe swimming condition at our lagoon.

We do hope that your impressive experience with us will bring you back to our resort in the near future.

Yours sincerely,

Mark van Leeuwen
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Perth, Australia
Level Contributor
31 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
5 of 5 bubbles Reviewed May 7, 2012

We stayed at the Sheraton Laguna for 5 days and I enjoyed every single day there. The grounds are beautifully maintained surrounded by waterfall and lagoons. We had a lagoon Access Room which made it a treat waking up and stepping straight into the lagoon from our balcony. The room was beautifully appointed however the walkways to the rooms were in need of an update as the carpet was slightly old and had that very slight smell of mould.
The breakfast buffet was what you would expect of a Sheraton resort and will not disappoint. This hotel has beach access with plenty of sunbeds at your disposal. The rooms are serviced and cleaned regularly and free water is at your bedside morning and night also good free internet access . As typical Nusa Dua style it is very quiet and away from the hustle and bustle of Kuta. It takes about 40 minutes to get to Seminyak from the hotel and if traffic is heavy it could take you longer. There were not many children at this hotel, mostly couples or mature people. The service from the beginning to the end was what you once again expect from at Sheraton Resort, and all staff could speak reasonably good english. You will enjoy your stay at this hotel.

Room Tip: The lagoon access rooms are the best
See more room tips
  • Stayed June 2011, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Bonpar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
thelagunabali, General Manager at The Laguna, a Luxury Collection Resort & Spa, responded to this review, May 14, 2012
Dear Bonpar,

Warmest greetings from The Laguna Resort & Spa!

Thank you for your positive feedback regarding our Resort. Kindly be informed that in 2006, Sheraton Laguna has been renamed to The Laguna, A Luxury Collection Resort & Spa, under the same management of Starwood Hotels & Resorts Worldwide.

We really appreciate your highlight regarding our Resort, its grounds and the hospitality service. This is rewarding to learn that we have contributed in some small way in making your stay with us an exceptional and memorable one.

We are happy to learn that you enjoyed your Lagoon Access room that provides a direct access to our beautiful lagoon. It is also pleasing to hear that you enjoyed the buffet breakfast and that our associates have provided you with a service that lived up to your expectation.

Thank you for recommending our Resort to other reviewers and on behalf of The Laguna family, we look forward to welcoming you back to our warmth and indigenous hospitality in the near future.

Yours sincerely,

Mark van Leeuwen
Hotel Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Istanbul, Turkey
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed May 7, 2012

we have wonderful honeymoon in laguna resort .we stayed 7 nights .everything is wonderful.staff are very friendly and helpful.also the rooms are very clean.place is very peaceful.also hotel ıs near to balı collection , it about 10 minutes by walk and there are free shuttles from your hotel to balı collection .we hope we will stay laguna resort again maybe next year =)
thanks for everything
gokce & serhat

  • Stayed April 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank gokce g
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
thelagunabali, General Manager at The Laguna, a Luxury Collection Resort & Spa, responded to this review, May 8, 2012
Dear Gokce & Serhat,

Warmest greetings from the Laguna Resort & Spa!

Thank you for taking some of your precious time to write your favorable review on Tripadvisor.

We are glad to learn that you had a wonderful honeymoon with us and we are proud that you decided to spend one of your special moments at our Resort.

It is wonderful to hear that our staff took care of you very well and that we have contributed in some small way in making your honeymoon a memorable and exceptional one.

We do hope that your recent experience with us will bring you back here on your wedding anniversary next year.

Yours sincerely,

Mark van Leeuwen
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 bubbles Reviewed May 7, 2012

We came to the Laguna after traveling to a couple of other places on the Island.

Overall we had a nice stay. It is a very pretty and well maintained resort, the staff are friendly and the pools are amazing. There are plenty of comfortable sun beds, although you may find yourself surrounded by squirrels if you eat by the pool.

Check in was quite slow. Our room was nice but the toilet was quite smelly. We complained and they sent the cleaner to clean it again but I must say the problem was not totally resolved and we did not want to ruin our last 3 nights of holiday by having to waiting around for another cleaner or keep complaining. I would not expect to get this problem in a 5* resort.

We were also surprised at how expensive it was in comparison to other places we had stayed, the food and drinks are almost twice as expensive. We ended up going out of the resort to the local village for most of our meals and to stock up on drinks.

Nusa Dua is full of 5* hotels and you don't really get a feel for the real Bali. Not sure I would return here again.

  • Stayed May 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank AliceDan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
thelagunabali, General Manager at The Laguna, a Luxury Collection Resort & Spa, responded to this review, May 8, 2012
Dear AliceDan,

Warmest greetings from The Laguna Resort & Spa!

Thank you for taking some of your precious time to share your recent experience with us on Tripadvisor.

We would like to apologize for the inconvenience you experienced during your stay with us.

In regards to the bathroom condition, we apologize that it was not solved to your satisfaction. This is surely not in line with the standard we try so hard to maintain and please rest assured that action will be taken to make sure that the same issue will not reoccur in the future.

Please be informed that our price is inclusive of 21% tax and service charge, while in any other establishment displays their prices exclusive of these charges and add these to your final bill. Our pricing structures are in line with the surrounding five star establishments, however we will discuss this with our Director of Culinary and team to review it once again.

We really appreciate your constructive feedback since it allows us with the opportunity to look into the area where we have failed to meet your expectation and further improve our service standard.

We do hope that your less than perfect experience does not prevent you from staying at our resort again whenever you return to this Paradise Island.

We look forward to welcoming you back to The Laguna Resort & Spa in the near future.

Yours sincerely,

Mark van Leeuwen
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Doha, Qatar
Level Contributor
9 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed May 5, 2012

The Laguna was absolutely fantastic. We stayed 7 nights and enjoyed every minute. The grounds were amazing, so well kept and clean. The beach and sea were gorgeous, we spent everyday out there and swimming in the sea. The breakfast was great and the staff very helpful. The Bali Collection was a very short walk away, we walked there every night. There are plenty of shops and restaurants to choose from. Can't comment on the restaurant as we didn't eat there at all, but the setting of the restaurant overlooking the beach was lovely. Can't find any fault with this hotel, would stay there again. Fantastic week.

  • Stayed April 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank LisaDmz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
thelagunabali, General Manager at The Laguna, a Luxury Collection Resort & Spa, responded to this review, May 7, 2012
Dear LisaDmz,

Warmest greetings from The Laguna Resort & Spa!

Thank you for taking some of your precious time to share your favorable review on Tripadvisor.

We are glad to learn that you had an exceptional and indigenous stay with us and appreciate your highlights of the resort, its grounds and the cuisines. It is pleasing to hear that you enjoyed our buffet breakfast and that our staff has been so helpful along your stay.

We do hope on your next visit you can dine in our restaurants and try the excellent cuisine. Kindly visit our culinary journey on balibeyondgourmet.com for reference.

We are glad to have you here and look forward to welcoming you back to The Laguna Resort & Spa.

Yours sincerely,

Mark van Leeuwen
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kuala Lumpur, Malaysia
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed May 2, 2012

It is so glamorous to stay in Laguna, me and my hubby books into two villas we were thrilled by the hotel surrounding and service being showed to us. It is really the best weekend escape we ever had. The breakfast was good but still can be improved.

  • Stayed May 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank JessicaChaw
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
thelagunabali, General Manager at The Laguna, a Luxury Collection Resort & Spa, responded to this review, May 3, 2012
Dear JessicaChaw,

Warmest greetings from The Laguna Resort & Spa!

Thank you for taking some of your precious time to write your favorable review on Tripadvisor.

We are glad to learn that you had an indigenous stay at one of our pool villas.

We appreciate your positive feedback regarding our resort and the hospitality service. It is pleasing to hear that our efforts to deliver an exceptional experience are well recognized.

Thank you for the constructive feedback regarding our breakfast selection and rest assured that action will be taken to improve our standard.

We do hope the memory will bring you back to The Laguna Resort & Spa in the near future.

Yours sincerely,

Mark van Leeuwen
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Laguna, a Luxury Collection Resort & Spa

Property: The Laguna, a Luxury Collection Resort & Spa
Address: Kawasan Pariwisata Nusa Dua Lot N 2, Nusa Dua 80363, Indonesia
Location: Indonesia > Bali > Nusa Dua Peninsula > Nusa Dua
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Business Hotel in Nusa Dua
#7 Family Hotel in Nusa Dua
#9 Romantic Hotel in Nusa Dua
#10 On the Beach Hotel in Nusa Dua
#11 Spa Hotel in Nusa Dua
#11 Luxury Hotel in Nusa Dua
Price Range (Based on Average Rates): $$
Hotel Class:5 star — The Laguna, a Luxury Collection Resort & Spa 5*
Number of rooms: 287
Official Description (provided by the hotel):
Located in the exclusive Nusa Dua resort area, on Bali's most beautiful beach, the Laguna Resort & Spa boast panoramic view of Indian Ocean. The 257 guest rooms and 19 suites combine modern Balinese style with evocative tropical garden or lagoon views, the resort’s unique Lagoon Access Rooms allow you to step from your private balcony directly into crystal-clear lagoon waters while the 11 pool villas feature expansive private pools. Enjoy our seven swimmable lagoons, the first swimmable lagoon in the world, stretching over 5,000-square-metres though the resort. The Lagoon Spa promises unforgettable activities while our 24-hour Butler Service ensures a matchless experience. The Laguna Resort & Spa offers a wide range of dining options featuring cuisines from around the world. Banyubiru featuring pan-Asian and International cuisines. Arwana, a beachfront restaurant, offers an extensive and unparalled premium coastal cuisine with fresh and live seafood as well as an oyster and sushi bar. Cornerstone features a wine room with a unique setting for private dining and a deli highlighting a sambal corner, a variety of homemade ice creams, chocolates, cakes and daily specialties from the rotisserie oven. In addition, our poolside Kul Kul Bar, Cascade Garden Lounge and Bar, and Sapphire Lagoon Bar offer signature cocktails, wine, spirits and light bites. ... more   less 
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Also Known As:
The Laguna, a Luxury Collection Hotel Nusa Dua
The Laguna, a Luxury Collection Resort And Spa
Laguna Hotel Nusa Dua
The Laguna Hotel
The Laguna, a Luxury Collection Resort & Spa Bali/Nusa Dua

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