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“Sloppy and substandard”

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Swiss-Belhotel Segara Resort & Spa
Ranked #30 of 54 Hotels in Nusa Dua
Reviewed January 3, 2014

Probably a decent hotel when it was new, the Swiss is clearly past it's prime, which shows in everything. The staff was nice, but they really struggle with English (even basics like The Bill Please caused considerable difficulty sometimes). The rooms were dark and stripped from anything that could be removed by guests (!) including e.g. dustbins. Breakfast was just plain bad, with everything clearly done as cheaply as could be. The remote and isolated location made it even worse during the rainy days when there was literally nothing to do.

Stayed: December 2013, traveled with family
Thank s962450
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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397 - 403 of 610 reviews

Reviewed December 28, 2013

I stayed for 2 nights with my sister and grands. Very nice pool and waterfall. But I think the location is bad for you who wants the crowd. Limit breakfast. But I have a problem with room 510, the electric power near the lamp under the TV is a lil bit lax.

Room Tip: Room on the 1st floor are connected with pool
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  • Stayed: December 2013, traveled with family
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1  Thank JediRP
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM_SBSG, General Manager at Swiss-Belhotel Segara Resort & Spa, responded to this reviewResponded December 30, 2013

Dear JediRP,

We thank you for taking the time to place this review on Trip Advisor.
We have noted your comments regarding the electricity supply in room 510, and have had our Engineering department rectify the situation.

We look forward to welcoming you back on your next visit to the Nusa Dua area of Bali

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 22, 2013

Spend two nights at this property with family (wife and mother in-law). Check in late (almost morning, 3.30 am), they upgraded the room from Superior to Premier. Thank you for that. The front staffs are diligent and kind. They happily help my mother in law (she's 60) finding her room.
The room are large and cozy. Balcony is facing the pool, nice scenery. For surrounding, I could say it wasn't a good place to walk in crowd. No body or structure in more then two kilometers. Such a sanctuary. For you in finding a crowd you shouldn't choose this property. Totally out of nowhere. But, for you who prepare for nice sleep, with car ready to go around out of the neighbourhood, then you can choose this property.
Choice on breakfast is not superb. But, a lot of dish you can try on. And so when you reserve a dish from the room dining menu. So many choice on paper, but you will not find it through the phone.
For the service provided by the staff, I could say great. They easily come and finish what we ask for something on hotel related.
So, I still want to come back to this property for relaxing mind and body after a continued trip around Bali.

Room Tip: Just pick the Premier Room, nice and cozy. Not too standard, but luxury enough.
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  • Stayed: December 2013, traveled with family
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1  Thank Agus S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM_SBSG, General Manager at Swiss-Belhotel Segara Resort & Spa, responded to this reviewResponded December 26, 2013

Dear Agus S,
We thank you for taking the time to post a review regarding Swiss-belhotel Segara, and are glad that you enjoyed the room, the tranquility of the area and the service. We have noted your comments regarding the breakfast and will look into this matter with our team.

we look forward to welcoming you back , on your next visit to the Nusa Dua area.

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Reviewed December 15, 2013

I stayed in this hotel for three nights during a conference nearby. Never known this on before, so I trusted my office in rsvp SBS.

SBS is located in Nusa Dua Bali, near Grand Nikko, Mantra, Mulia, and Mercure. All of these hotels are located outside the core Nusa Dua complex which is much well maintained and developed, compared to the area where SBS is located.

SBS itself is not located on the main road. It is located some 400 meters through a road, opposite of Grand Nikko. Although some walking, the view is nice and in less than 7 minutes you'd arrived.

The hotel has a nice environment and well maintained lobby. Nice and helpful staff. The room is nice, clean, and very comfortable. Really love it. The pool is great. The breakfast is standard breakfast. Don't forget this is a 4-star hotel, and don't have the 5 stars luxury. You'll love the breakfast. A/C is great (it will stop working if you open the sliding door to your balcony).

Next time I will bring my family to this hotel.

  • Stayed: December 2013, traveled solo
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2  Thank Surjorimba
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM_SBSG, General Manager at Swiss-Belhotel Segara Resort & Spa, responded to this reviewResponded December 16, 2013

Dear Surjorimba,

We thank you for taking the time to submit this review, and glad that you enjoyed your stay with us.
We look forward to welcoming you back, with your family, on your next visit to Bali.

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Reviewed December 11, 2013

We spent a week here and it was absolutely perfect. The staff were fantastic and we got a free room upgrade. The pools were lovely, big and mainly empty as we visited in low season. The breakfast buffet was yummy and so was the restaurant for dinner. The ladies in the spa were fantastic.

Stayed: November 2013, traveled as a couple
1  Thank Violentverb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM_SBSG, General Manager at Swiss-Belhotel Segara Resort & Spa, responded to this reviewResponded December 16, 2013

Dear Violentverb,
We thank you for taking the time to place this review.
We are glad that you enjoyed the meals and facilities at the Hotel, and that you had an enjoyable stay. We look forward to welcoming you back on your next visit to Bali.

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Reviewed November 28, 2013

We stayed in one of the loft rooms overlooking the ocean. The rooms are a generous size and even though we had a few problems to start with like mossies and air conditioning the staff did everything they could to help. I have never come across such courteous and helpful hotel staff which is what I will truly commend them for. I loved the spa ( very well priced) and the kids enjoyed the lagoon pool. The breakfast buffet is brilliant. Overall we had a great time. The hotel is a little out of the way (which is perfect if you're looking to unwind) but they have a regular bus service to the beach and the bali collection shopping centre. Some really nice restaurants and shops in there. Thank you to all the staff members and especial thanks to the ladies at the spa. They were fantastic.

Room Tip: The Laguna rooms looked very tempting and if you're just a couple I would highly recommend them.
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  • Stayed: November 2013, traveled with family
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1  Thank Fareha B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM_SBSG, General Manager at Swiss-Belhotel Segara Resort & Spa, responded to this reviewResponded November 29, 2013

Dear Fareha B,
We thank you for taking the time to post a review on Trip Advisor, and pleased that you enjoyed your stay with us. We apologise for the initial problems regarding mosquito, which can be a problem at this time of year.
we will pass on your thanks to the staff, including the Therapists in the Spa.
We look forward to welcoming you back on a future trip to Bali.

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Reviewed October 27, 2013

The staff were courteous and helpful and we were offered a free upgrade (after a little negotiation) when we discovered that one of our rooms would not be available till 6 pm. The rooms were pleasant enough with a good-sized balcony overlooking the pool, although the shower in the deep bath presented a little difficulty for one of the guests (an older woman). The hotel's location is good if you want to be away from the hustle and bustle of Bali but a little inconvenient for us as we needed to take transport to shops. The beach was about a five to ten minute walk away. The staff at reception and restaurant were friendly and courteous. We really enjoyed our two evening meals but the breakfasts were fairly average. The treatments in the spa were a little disappointing as they did not go for the time advertised and paid for.

  • Stayed: October 2013, traveled with friends
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1  Thank Mary D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM_SBSG, General Manager at Swiss-Belhotel Segara Resort & Spa, responded to this reviewResponded October 30, 2013

Dear Mary D,

We thank you for taking the time to post a review.
We are glad that you enjoyed your evening meals in our cafe laguna, and have undertaken a re-training session with our spa therapists regarding timing of treatments.

we look forward to welcoming you back to Swiss-belhotel Segara on your next visit to the Nusa Dua area of Bali.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Swiss-Belhotel Segara Resort & Spa

Address: Jalan Pura Segara | Sawangan, Nusa Dua 80361, Indonesia
Location: Indonesia > Bali > Nusa Dua Peninsula > Nusa Dua
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Restaurant Room Service Spa Swimming Pool
Hotel Style:
#25 Spa Hotel in Nusa Dua
#28 Luxury Hotel in Nusa Dua
Price Range: $49 - $83 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Swiss-Belhotel Segara Resort & Spa 4*
Number of rooms: 153
Official Description (provided by the hotel):
Swiss-Belhotel Segara is located in Bali’s premier tourism destination, the world-class Nusa Dua Tourism Resort. For an unforgettable holiday experience on Bali, the “Isle of the Gods,” 4-star rated Swiss-Belhotel Segara offers an amazingly affordable level of luxury combined with true Balinese hospitality. It is only 16 km from Ngurah Rai International Airport and 2 km from the white sands of Geger Beach. Set in a tropical resort where the emphasis is on relaxation, Swiss-Belhotel Segara is surrounded by beautifully landscaped gardens. There are also two very attractive lagoon pools and large sunbathing areas. The hotel offers a choice from 54 Superior rooms, 20 Deluxe Rooms, 18 Premiere Rooms, 36 Duplex Lofts, 18 Laguna Rooms and 7 Suites. ... more   less 
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Also Known As:
Swiss-Belhotel Segara Resort And Spa
Swiss-Belhotel Segara Hotel Nusa Dua
Swiss-Belhotel Segara Resort & Spa Bali/Nusa Dua

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