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“Cozy place to chill out” 4 of 5 bubbles
Review of Swiss-Belhotel Segara Resort & Spa

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Swiss-Belhotel Segara Resort & Spa
Ranked #30 of 53 Hotels in Nusa Dua
Jakarta, Indonesia
1 review
“Cozy place to chill out”
4 of 5 bubbles Reviewed June 29, 2012

These two big pool give relaxing atmosfere when I sit in the balcony of my room. Although it was too windy for me to jump to the pool, at least I can enjoy the blue view of the big pool. The bed is huge and comfy. The hotel itself is about 20 minutes from airport. I notice some problem with shower and leaking in bathroom wall. They should improve in this department. If they can fix it, this will be excelente.
Spent 3 night in this hotel, didn't have much time to enjoy much of hotel features, since I always travelling from morning to late night. Although the AC a little bit too cold, the quietness and comfiness of the room, really restore my energy for next day adventures.
Definitely, will return.

Room Tip: For family with kids, choose pool room. For single traveller, choose room with balcony which you can...
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  • Stayed June 2012, traveled with family
    • 5 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank D-Space
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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493 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 bubbles
  • Location
    3.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (131)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Russian first
  • Swedish first
  • Turkish first
  • Any
English first
Jakarta, Indonesia
Level Contributor
60 reviews
47 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
4 of 5 bubbles Reviewed May 7, 2012

This hotel just open around 7 months ago and located in front of hotel Niko Bali. The hotel is very quite and located quite far from every where.

I tried their laguna room which has direct pool access from my room. First impression getting into the room is clean but humid. The bed is nice and the lcd tv size is quite huge..

They have free wi-fi and shuttle bus to Bali Collection area so you don't have to worry to find something to eat.

The breakfast is eatable but not so many choices. The taste is not really good and I skip my breakfast on the second day.

Over all, the hotel is nice if you want a peaceful area, but don't expect to enjoy the beach because they only have swimming pool..for business trip, it's a good value but quite far to go to the center of the city.

  • Stayed May 2012
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
3 Thank Berlinda_koe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Perth, Australia
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 bubbles Reviewed April 29, 2012

Although a bit out of the way, if its relaxation you want, this is the place to be. Great food at reasonable prices, awesome staff, nice big clean rooms and the best pools ever.
A taxi ride into Kuta is only 80,000RP each way. A nice change from the hustle and bustle of Kuta and Legian. The complex is new, opened August 2011. A classy hotel.

Room Tip: Best rooms are the ones with the pool at your balcony.....but not suitable for children.
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  • Stayed April 2012, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank christine h
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London
Level Contributor
156 reviews
90 hotel reviews
common_n_hotel_reviews_1bd8 122 helpful votes
3 of 5 bubbles Reviewed April 13, 2012

We arrived in the hotel and lobby looks great. Staff were courteous and we were informed that we had received an upgrade to a duplex room. The room was large, however, we started to encounter small problems - shower was broken, sink tap was broken, patio door lock was broken....when we called reception they sent out engineers immediately who resolved these issues but it was a pain. There were two fundamental issues with the room (there was not bathroom upstairs which was a pain during the night and the upstairs got extremely hot). Due to this, we opted to move back to a superior room. Unfortunately, we ended up with some more problems: broken shower, broken patio lock and room was quite unclean. Again, these were resolved but I was not expecting this from a 4* hotel. The rooms themselves were incredibly plain and bare - no pictures, ornaments, nothing to tell you that you were in Bali. Would have been nice to have these little touches.

The pools are extremely nice (quite shallow and the water was sweet...not sure why!)...but great to relax in. Breakfast was decent enough and the staff are excellent. The hotel is quite far from the main attractions (but there is a bus to the collection) and most other restaurants will provide free pick up/drop off back to the hotel. The nicest beach is in front of the Nikko Hotel, which is a 10-15 min walk away.

The hotel itself is quite pleasant but feels more like a 3* than a 4* and they just have to rectify a few small things to become a 4*.

  • Stayed March 2012, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Anon100001
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
2 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 bubbles Reviewed March 11, 2012

Greeted with a cool drink upon arrival, we were taken to our rooms, then offered a different room for a few dollars more, so we upgraded.
We had dinner in the resturant that evening. The meals were amazing and defenitely value for money for what they were. The staff in the restuarant, my goodness were excellent. One morning I had dropped a plate at the buffet breakfast and they all came running out to clean it up, myself included as I had cut my foot. Bandages and dettol were out before I knew it! Little did they know it was fine, but they were so apologetic and wanted to make sure i was okay to walk etc etc. So cute!

The staff are very tuned in to guests needs, so if they feel you arent happy with something, they are very forward in finding this out and what they can do to change it. We were offered room service for our meals, and that was a nice touch. It was nice to sit out near the private pool enterance and watch the waterfall and just enjoy the night.

The rooms were nice, and the air conditioner worked a treat. The bathrooms were stunning and we had everything we needed provided. Again, when we had wet clothes though, there were no provided hanging racks to dry them, but with that said and done, our stay was superb.

I once again have to commend the brilliant staff for all of their efforts. We were able to change our money at the front desk, and they would always help us with phoning taxi's etc. and even helped me to set up my new Indonesian sim card, as i could not translate the settings!

One disadvantage though is that the hotel is a little further out than we would have liked, so taxi's must be used, but these are easily come across and fairly cheap. The shuttle to Bali collection (shopping centre) was interesting, sitting in the back of this little bus with no back door, made it so fun!

I would certainly reccommend travellers to visit, the staff make this place a dream to stay at!

Room Tip: We had the rooms on the bottom floor which had their own private pool enterance. For us these were c...
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  • Stayed February 2012, traveled with friends
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
5 Thank teeshybee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM_SBSG, General Manager at Swiss-Belhotel Segara Resort & Spa, responded to this review, March 26, 2012
We thank you for your review of your stay at Swiss-belhotel Segara.

We appreciate your comments regarding the staff, and have passed them on to all staff members.
Hanging racks for the patios are in production at the moment and should be placed on all patios very shortly.

We look forward to welcoming you back to Swiss-belhotel Segara in the future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kuala Lumpur, Malaysia
Level Contributor
64 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 72 helpful votes
4 of 5 bubbles Reviewed February 27, 2012

I stayed here with my wife and 2 small kids for 5 days at the end of Feb. '12. We thought that the hotel was nice, but that the location is a little isolated. The rooms are nice and clean, and seem pretty new. The A/C was very cold, and the beds were comfortable. The best part of this hotel is the two big & wonderful swimming pools, one of which has a very large shallow area so that it is perfect for swimming with small kids like ours. The breakfast was good, but occasionally they were out of a few items. The staff was friendly and helpful, and the hotel offers transportation to & from Geger beach, which is not nearly as nice of a beach as it once was. It's a 10 minute walk to the beach in front of the Nikko hotel, but it's steep & hot returning to the hotel, so not really appealing to us.

The rooms were missing a few small details that would have made them more comfortable. Many hotels have bottle openers somewhere in the room but this one did not. Nor did it have a rack on the balcony to hang wet clothes & towels to dry after swimming. This meant that we had to hang our swimsuits on the balcony railing, which is unsightly and blocked our view somewhat when we were sitting on the balcony. Also, I was not really impressed with the housekeeping. Five minutes after we arrived in our room my son stepped on a sliver of broken glass that had not been swept up from previous occupants and he cut his foot. Finally, the hotel is fairly isolated and far away from any shops or restaurants, which means that you need to rent a car or use taxis if you want to go anywhere, though many restaurants in Nusa Dua offer transportation if you eat there, and Bali Collection has a shuttle that goes around to all the hotels in the area.

Room Tip: The Premier Pool View rooms seem to be the same as the cheaper rooms except that they have a larger...
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  • Stayed February 2012, traveled with family
    • 5 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
3 Thank dabagus1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM_SBSG, General Manager at Swiss-Belhotel Segara Resort & Spa, responded to this review, March 1, 2012
Thank you for your review of your stay at Swiss-Belhotel Segara and your input about items that can be added to the rooms.

We apologise for the oversight in Room maintenance and that your son stepped on a sliver of broken glass. Our staff have been retrained to be more vigilant so that a similar incident does not re-occur.
The Premier pool view Room in which you stayed is in fact 56m2 and has a King size bed, bath tub/shower and 42in TV, as opposed to the Superior rooms which are 39m2 have queen size beds a shower and 32in TV. The Premier rooms also feature a larger selection of TV channels.

Once again we thank you for your input and we look forward to welcoming you again to Swiss-Belhotel Segara
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Diego, California
Level Contributor
10 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 bubbles Reviewed February 26, 2012

My wife and I stayed here the last 2 days of our Indonesian trip. The rooms were clean and the breakfast was good, but our room had an unfavorable odor which we believed was due to the plumbing of the hotel. There are 2 very big pools that are really nice. They provide you with a shuttle service to and from the beach as well as to the shopping mall.
If you're not looking for luxury, this hotel is just fine to stay at for the value.

  • Stayed December 2011, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank Jswans1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Swiss-Belhotel Segara Resort & Spa

Property: Swiss-Belhotel Segara Resort & Spa
Address: Jalan Pura Segara | Sawangan, Nusa Dua 80361, Indonesia
Location: Indonesia > Bali > Nusa Dua Peninsula > Nusa Dua
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Restaurant Room Service Spa Swimming Pool
Hotel Style:
#25 Spa Hotel in Nusa Dua
#28 Luxury Hotel in Nusa Dua
Price Range (Based on Average Rates): $
Hotel Class:4 star — Swiss-Belhotel Segara Resort & Spa 4*
Number of rooms: 153
Official Description (provided by the hotel):
Swiss-Belhotel Segara is located in Bali’s premier tourism destination, the world-class Nusa Dua Tourism Resort. For an unforgettable holiday experience on Bali, the “Isle of the Gods,” 4-star rated Swiss-Belhotel Segara offers an amazingly affordable level of luxury combined with true Balinese hospitality. It is only 16 km from Ngurah Rai International Airport and 2 km from the white sands of Geger Beach. Set in a tropical resort where the emphasis is on relaxation, Swiss-Belhotel Segara is surrounded by beautifully landscaped gardens. There are also two very attractive lagoon pools and large sunbathing areas. The hotel offers a choice from 54 Superior rooms, 20 Deluxe Rooms, 18 Premiere Rooms, 36 Duplex Lofts, 18 Laguna Rooms and 7 Suites. ... more   less 
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Also Known As:
Swiss-Belhotel Segara Resort And Spa
Swiss-Belhotel Segara Hotel Nusa Dua
Swiss-Belhotel Segara Resort & Spa Bali/Nusa Dua

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