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“Good Hospitality but Average Experience”

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Courtyard by Marriott Bali Nusa Dua Resort
Ranked #19 of 54 Hotels in Nusa Dua
Certificate of Excellence
Bengaluru, India
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
“Good Hospitality but Average Experience”
Reviewed January 12, 2014

Marriott Courtyard stay was very short for 2 days in the month of Dec 13 but fell short of expectations. Hotel Staff was courteous and tried their best to make stay comfortable. Few things we liked were big room size with balcony, open space, garden area and a big swimming pool. They have made good arrangements to take guests to Nusa Dua beach which is 5 to 10 minutes car drive. Market is at walking distance which is a huge plus. On one hand feeling of open space was good but on another hand restaurant size and capacity was small. I felt like number of staff members were low and they were struggling to service all tables. Guests were standing in long queue for breakfast and it was chaos on the day of heavy rains as outdoor sitting space was unavailable. We felt that food quality was average for Vegetarians but deserts were good. Overall I will rate hotel just above average at that price point.

  • Stayed December 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Manish A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Courtyard_NusaDua, Director of Rooms at Courtyard by Marriott Bali Nusa Dua Resort, responded to this review, February 1, 2014
Dear ManishAgarwalTravel,
Thank you for your feedback, we are pleased to hear about staff being courteous and going out of the way to make sure all our guests are well look after, also about our well sized room, open area, greenery and our most unique lagoon pool. We are well located from the beach and have the five minutes shuttle to our full serviced beach which passes along shopping mall too on the way. However it saddens me in particular that you did not have good breakfast experience which we put maximum emphasis on as being the first meal of the day for our valued guests. I would personally discuss the same with team on the rainy day to have the plan in place so our guests do not have to stand in queue for the table, we have done alternative arrangement at MoMo to Go for breakfast during rains, I would not like you to walk away feeling negative about our overall service experience.

Regarding the food quality being not as per your liking we sincerely regret that and would further work hard with my culinary team to ensure we offer best of the local, Asian and western food with variety of options including vegetarian. I do apologize if the associate at the restaurant or At Your Service may not have recommended the food to you while taking the order.

I hope that you will return in the future, when visiting Bali, so we can exceed your expectations

With regards,
Shashank Sinha
Director of Rooms | Courtyard by Marriott Bali Nusa Dua
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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (476)
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English first
Warsaw, Poland
Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed January 11, 2014

We enjoyed our New Year's stay at the Courtyard very much. The hotel room was spacious enough to comfortably accomodatek the three of us, with over-sized bathroom and a nice balcony. We had a lot of fun during the hotel's New Year's Eve party, which we found to be a great value for money as compared to the options we could have in other hotels in Nusa Dua. We used the spa once and can speak very highly of its overall ambiance of this facility and quality of the service (especially of the therapist named Rinto). Beach club was nice, with plenty of sun chairs (which are actually harder to find at the pool).

The only two negative issues I can think of are: (1) the long waiting line for the breakfast table - especially when it's raining and eating the terrace is not possible and (2) poor communication as to the availability of the resort activities - at the check-in we were given a print out of the activities timetable which listed i.a. balinese arts and crafts. However, when we showed up for it at a designated time we learned that it was available only when booked one day in advance - an information that was provided on a large-scale official timetable kept in spa but not on the print-out which we used. My daughter was quite disappointed with that.

Overall - we can recommend Courtyard as a great place to stay at Nusa Dua.

  • Stayed December 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Kasia_Kl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Courtyard_NusaDua, Director of Rooms at Courtyard by Marriott Bali Nusa Dua Resort, responded to this review, February 2, 2014
Dear Kasia_Kl,
Thank you for your stay and your review of the hotel and in particular the well sized room and bathroom that you were allocated during your recent stay. Being in Bali we need to have very unique refreshing experience in our Spa and team does work very hard to ensure they live up to our guests expectations, I will definitely recognize Rinto for his hard efforts in this direction. It was very pleasing to hear about the good services extended to your family and you thoroughly enjoyed the beach experience we are also addiding extra day beds at the pool side.

It is great to read that you enjoyed your New Year eve in MoMo Cafe and that the team managed to create a great atmosphere. It is also nice to read you enjoyed the rest of your stay and the amenities that we have to offer.
I sincerely regret the incidents where you had to wait for the table on the rainy day as terrace section closes down as it is in open next to pool however we have made the alternative arrangement at MoMo to Go for the tables and service of breakfast at Lobby level. I am sorry it as not handled in more appropriate manner. With regards to resort activities and prior reservations to be done will again re-emphasize with front desk associates to ensure we inform guests upon handing over the information so not to have disappointment from our valued guests and specially kids.

What is always the most enjoyable to read is that the team of associates were professional, kind and helpful. I hope they all made your stay extra enjoyable.

Thanks again for your stay and safe travels ahead,

Kind regards
Shashank Sinha
Director of Rooms | Courtyard by Marriott Bali Nusa Dua
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
15 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed January 11, 2014

This is the second time we went to Bali and the first time we stay in Nusa Dua where we stay 2 nights in the Courtyard. Booked the reconnect package via their website which include breakfast and return airport transfer for 2. We were picked up on arrival and check-in was prompt even though we arrived 3hrs earlier than the check-in time. Because it was an anniversary trip, they upgraded us to a corner unit which was nice. Room is spacious and well-kept. The swimming pool was a lagoon pool and water is murky but hubby did manage to swim a little despite the crowd. However, the poolside beds seem to be always insufficient and occupied, some poolside access rooms even took the poolside beds to their balcony. Breakfast was good, some slight change in the menu for both days. There is a shuttle service to the beach from 8am to 8pm. Bali collection (a dining and shopping area) is about 10-15mins walk away, but they do have pick-up and drop-off at stipulated timing. Check-out is also prompt, as we did not go to airport, the hotel allowed us to pay the difference in fare between the airport fee and our next destination. Overall, we had a good impression of the hotel and will come again if we next visit Nusa Dua. Thumbs up!!!!

Room Tip: Rooms facing the garden are quieter
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  • Stayed January 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Hallo6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mumbai (Bombay), India
Level Contributor
18 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed January 10, 2014

I went to Bali on a business trip and was floored by this property, although this property does not have an attached beach, but the hotel arranges for a beach ride which is 5 mins ride from the hotel and it is a truly wonderful experience to see the sunrise on the beach.

Good Rooms, good food and good rates for the money minded.

An absolutely recommended hotel for your stay in Bali.

Room Tip: All rooms in this property are good, but opt for Pool facing rooms
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  • Stayed October 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Srini6975
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mumbai (Bombay), India
Level Contributor
69 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed January 10, 2014

We had a wonderful holiday in Bali with our friends. We were 27 of us & Marriott's hospilaty was excellent! They made special food for us Veggies! The property was very clean, good bed, nice bathrooms. Courteous staff. Great experience overall. Recommend a stay!

Room Tip: Pool Facing Ground Floor.
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  • Stayed January 2014, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank ailotdc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jakarta, Indonesia
2 reviews
Reviewed January 10, 2014 via mobile

Great hotel with awesome swimming pool, pity the welcoming receptionist is not really a balinese hospitality, look tired without smile, spoke bluntly, bellboy was rushing us to the room without any friendly welcome and again very unussual being in bali

Stayed January 2014
Helpful?
Thank Ferdy O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manado, Indonesia
Level Contributor
41 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
Reviewed January 8, 2014 via mobile

We arrived at the hotel around 3 pm and despite of a little glitch, which were satisfactorily resolved by the management, we were able to get into our room in no time at all.
The hotel is truly magnificent. Big spacious and clean room. Everyone in the family loves the pool, it is large and beautiful. The island bar in the middle of the pool was a great convenience, we spent most times as a family there. Oh and while there you must try the Quesadilla, it was very good. Our younger daughter made the kids club her second room.
Huge selection of breakfast and during our 5 days with the hotel, there were never the same food served.
The private beach club was also excellent. And although it is at some distance from the main hotel, of which the hotel shuttle was ready at any moment to serve everyone to and from, we were offered the same level of services and had a great time there with the entire family. Just bring yourself, sun lotion, and a pair of sunglasses and everything else form towels to shower, food and drinks, will be waiting for you at the beach club.
Overall the hotel and its services was excellent. We feel that we made the right decision to spent the second half of our holiday times in Bali with the hotel. And we would happily recommend the hotel to any family wanting a great place to stay and do fun stuff together.

Stayed January 2014
Helpful?
1 Thank Stefanus_Polii
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Courtyard by Marriott Bali Nusa Dua Resort

Property: Courtyard by Marriott Bali Nusa Dua Resort
Address: Kawasan Pariwisata Lot SW1, Nusa Dua 80363, Indonesia
Phone Number:
Location: Indonesia > Bali > Nusa Dua Peninsula > Nusa Dua
Amenities:
Bar / Lounge Beach Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#11 Business Hotel in Nusa Dua
#13 Family Hotel in Nusa Dua
#17 Spa Hotel in Nusa Dua
#17 On the Beach Hotel in Nusa Dua
#18 Luxury Hotel in Nusa Dua
#18 Romantic Hotel in Nusa Dua
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Courtyard by Marriott Bali Nusa Dua Resort 4.5*
Number of rooms: 241
Official Description (provided by the hotel):
Along the stunning coast of southern Bali, and minutes away from the tranquil and pristine white sand beaches, our new Courtyard by Marriott Bali Nusa Dua hotel's location is ideal. Situated in luxurious Nusa Dua, an idyllic paradise perfect for those wanting romance or serenity, our Nusa Dua resort's locale is desired as destination for relaxation or a family vacation. Make memories at our Bali hotel's lagoon swimming pool, pamper yourself at our health club and spa, or take a long, romantic walk on the nearby beach. For those wishing to explore the allure of Balinese culture, local cuisine and shopping, as well as entertainment, can be found at the Bali Collection close by - where connecting with the Balinese people is a breeze. Nearby attractions include Waterborn Park, Benoa Marine, and a championship 18-hole golf course and they are sure to please any outdoor enthusiast or adventure seeker. With so much to explore all around, our Nusa Dua hotel's accommodations and public spaces are the perfect home base for small groups, families, honeymooners, and solo travelers wanting a trip of a lifetime. Come capture the splendor of island life with Courtyard by Marriott Bali Nusa Dua Resort. We look forward to welcoming you to our Nusa Dua Bali hotel. ... more   less 
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Also Known As:
Courtyard By Marriott Bali Nusa Dua Hotel Nusa Dua
Courtyard By Marriott Bali Nusa Dua Resort

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