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The St. Regis Bali Resort
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Reviews (1,983)
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Reviewed March 6, 2014

I stayed here for 4 days with my fiance last weekend and I don't even have enough good words to describe how incredible this resort is. Not only is it beautiful but also wonderfully maintained. Everything was fresh and clean. The grounds, beach and pools are spectacular and there are so many beautiful little corners to relax in. The food was AMAZING! Every meal was delicious, particularly the buffet breakfast which was the best I've ever had. There are so many things I wish I could say but I could honestly write an essay on how wonderful this resort is. I will finish by saying that the thing that was most incredible about our stay at St Regis was the service. Every staff member who helped us during our stay was so genuine in their kindness and desire to please us that it really moved me. I have never in my life been more grateful for the care that each staff member took to make our stay memorable. The resort by itself is gorgeous, but it is the people that work there that make staying at St Regis such a lovely experience. I can't wait to return there for my upcoming anniversary.

  • Stayed: March 2014, traveled as a couple
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1  Thank Isabelle R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheStRegisBali, Hotel Manager at The St. Regis Bali Resort, responded to this reviewResponded March 9, 2014

Dear Isabelle R,

Greetings from The St. Regis Bali Resort.

We are really appreciate your valuable feedback through Trip Advisor. We are very happy to know that out team have successfully delivered and introduced the true St. Regis service standard to our valuable guest.

We are looking forward to welcome you back at our resort on your anniversary, for experiencing more the wonderful stay with us through our facilities and especially enjoying our resort.

With best regards,

Lucia Liu
Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 6, 2014

Everything in this piece of heaven is wonderful. One of our all time best hotel experiences.
We had a villa with a private pool opening up to a lagoon that takes you all the way to the beach. Again all I can say is : heavenly.
Outstanding staff, beautiful setting; elegant without ugly extravagance yet elegant extravagance nonetheless.
Breakfast is an experience in itself!
Cannot commend it enough :-)

  • Stayed: February 2014
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1  Thank Gigi I
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheStRegisBali, Hotel Manager at The St. Regis Bali Resort, responded to this reviewResponded March 9, 2014

Dear Gigi I,

Greetings from The St. Regis Bali Resort.

Your precious comment through Trip Advisor really appreciated. We are delighted to know that our valued guest has received a wonderful experience with us especially from our staff’s services. It is true that guest satisfaction is our priority.

Furthermore, thank you and we looking forward welcoming you to our resort for the next wonderful stay with us in the future.

With best regards,

Lucia Liu
Hotel Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 3, 2014

My husband and I stayed here mid Feb 2014 -we loved every minute & did not want to leave. The accommodation was beautiful, the staff were friendly and attentive and the dining was wonderful. We've joined the St Regis fan club and will be back! Thank you to the St Regis Bali team for a fantastic introduction to the St Regis brand.

  • Stayed: February 2014, traveled as a couple
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1  Thank SMRIES
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheStRegisBali, Hotel Manager at The St. Regis Bali Resort, responded to this reviewResponded March 5, 2014

Dear SMRIES,

Warmest greetings from The St. Regis Resort Bali.

We really appreciate your valuable feedback through Tripadvisor. We are very pleased to know that our team have successfully delivered and introduced the true St.Regis service standard to our valuable guest as this was your first time with our brand.

We are looking forward to welcome you back to our resort, for experiencing more the wonderful stay with us through our facilities and especially enjoying our restaurant.

With best regards,

Lucia Liu
Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 3, 2014

Having just returned after a week at the St Regis, I have only glowing praise for the resort facilities, staff and room amenities. Please excuse the long review, I just have so many positive things to say about the resort.

Rooms:
Upon arrival, my husband and I were delighted to find we had been upgraded to a Gardenia villa, which was one of the most beautiful villas I have seen. Comfortable bed, large garden with private pool, excellent wifi (including throughout resort and TV/ipod etc, and beautiful bathroom with Remede spa products.

Resort grounds:
Simply spectacular, well maintained, private, multiple places to sit down and relax (hidden cabana’s, hammocks, plenty of beach chairs), wonderful clean beach with excellent beach side service (loved the minty cool towels and complimentary gelato snacks), lagoon pool was wonderful and often we would be the only people in the pool.

Spa/Gym:
Excellent therapists at the beautiful sanctuary spa. This was a ‘babymoon’ holiday and the therapists took care to offer a safe and relaxing pregnancy massage. Compliments to Nia, my massage therapist. The spa complex also has an excellent gym next door with a dedicated gym staff member, multiple treadmills and cardio equipment, best quality weights and water, towels etc.

Food and drink:
Indulged in lots of in-room dining and experienced all restaurants on the property. We found the food and drink prices to be comparable to prices we would pay in Australia, which is completely reasonable for such good quality food. Drink prices were also on par with other 5 star resorts. Staff were conscious of dietary restrictions in pregnancy and there were plenty of options. Also, do not be worried about ‘bali belly’ and other food related illnesses as the quality at the resort is fantastic. Breakfast at Boneka, as many previous reviewers have stated, was out of this world fantastic. Best buffet breakfast with amazing a la carte options. Loved the lobster omelette and French toast crossaint. The traditional Indonesian restaurant Dulang is lovely although we found the food a little spicy. Kayuputi fine dining was great in terms of food quality, however we weren’t too keen on the ambience of the restaurant given the prices (would have preferred a more dimly lit, intimate restaurant, rather than a bustling environment – but that’s a personal preference). In room dining was always fabulous, delicious and well presented. The St Regis sister resort, the Laguna Resort and Spa offers cross charging between resorts for dining. Our only negative comment is that we went to the Laguna Resort ‘Arwana’ restaurant and were disappointed to find that the Laguna resort facilities and food quality was not at all on par with the St Regis. I imagine this is not something the St Regis can control but this is more for travellers to note.

Service:
Service was without a doubt the best quality I have experienced world wide (and we have stayed at the Grand Hyatt, Maldives resorts, Westin properties etc). Butler service is thoughtful, punctual and friendly. It is clear that all staff from the initial greeting at security to the waiters at Boneka are all well trained and have a wonderful attitude, and offer personalised service (many staff knew our names and food preferences etc). We were also surprised and delighted by extra surprises for our anniversary like a cake and beautiful flower bath. Executive Assistant manager Wayan Parsika was a delight. In fact, we originally were only to stay at the St Regis for two nights, however upon moving to our new hotel we were not comfortable, and Mr Parsika was very helpful in assisting us to come back to the St Regis for a further four nights. Upon our return to the St Regis, we felt we had come ‘home’ and were immediately more relaxed and comfortable after being a little stressed/worried at the previous resort. All staff made us feel so welcome and we were delighted to be back. We will always remember Mr Parsika’s efforts to assist us in this process.

In summary, this was the most wonderful resort experience we have had and we cannot wait to return in the near future. We urge all travellers looking at Bali 5 star resorts to stay at the St Regis, you will not be disappointed and in fact will have your expectations exceeded by the sheer quality of all aspects of the resort.

Room Tip: Gardenia villas are lovely and private. Lagoon Villas are beautiful and offer great access to the lagoon but take note that people floating in the pool can see into the villa 'backyard' as they float past.
  • Stayed: February 2014, traveled as a couple
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2  Thank NB_86_13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheStRegisBali, Hotel Manager at The St. Regis Bali Resort, responded to this reviewResponded March 5, 2014

Dear NB_86_13,

Warmest greetings from The St. Regis Resort Bali.

First of all, thank you very much for your precious time for writing this valuable and positive feedback through Tripadvisor to us. Our valued guest feedback is kind of our motivation to improve our services as well as keep our facilities clean and well maintained as our St.Regis standard. We are all trying our best to address the services as well as all of the facilities and amenities to meet our guest expectation towards St.Regis.

Thank you for your compliment through our Executive Assistant Manager Mr. Parsika and Nia our massage therapist.

Regarding our sister company The Laguna Resort and Spa, we are going to share this constructive feedback. Again, thank you for your feedback to us and we are looking forward for welcoming you back to experience more in our resort in the near future.

With best regards,

Lucia Liu
Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 2, 2014

Absolute luxury, superb food, especially breakfast and incredibly attentive staff. The beach views are incredible and the butler service is unobtrusive yet attentive. Do try the Afternoon Tea in the King Cole Bar, but don't expect to eat again that day. We had a wonderful time.

Room Tip: Beach front villas have dedicated loungers. Pool villas have own plunge pools and direct access to either salt water or freshwater pools.
  • Stayed: February 2014, traveled as a couple
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1  Thank GnosticDwarf
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheStRegisBali, Hotel Manager at The St. Regis Bali Resort, responded to this reviewResponded March 4, 2014

Dear GnosticDwarf,

Greetings from The St. Regis Bali Resort.

Your precious comment through Trip Advisor really appreciated. We are delighted to know that our valued guest has received a wonderful experience with us especially from our staff’s service. It is true that guest satisfaction is our priority. Furthermore, thank you and we are looking forward welcoming you to our resort for the next wonderful stay with us in the future.

With best regards,

Lucia Liu
Hotel Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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