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“Very Nice, but low SPG benefits.” 5 of 5 stars
Review of The St. Regis Bali Resort

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The St. Regis Bali Resort
Ranked #4 of 49 Hotels in Nusa Dua
Certificate of Excellence
San Francisco
Level Contributor
61 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
“Very Nice, but low SPG benefits.”
5 of 5 stars Reviewed December 14, 2012

Very nice hotel, but SPG platinum be warned: upgrades are severely limited and they simply don't take your suite night awards. The main hotel building is very nice and we were upgraded from a room with a crappy view of a construction site to a view toward the ocean, which was very nice but if you think you're going to get one of the villas on an upgrade you're dreaming. Room was very nice with ample desk and couch. Butler service was amazing and includes lattes at any hour. Breakfast simply amazing: one of the best buffet spreads I've ever seen and the staff come around with specialty dishes that you can try - all included in the room rate. Pools are great - one chlorine and one salt water that goes on for ever and is surrounded by the villas. Great lounge areas, and a swim up bar make the whole area great for hanging out for the entire day.

As far as food, the traditional Indonesian restaurant is quite good but slow, and the modern French-Indonesian fusion restaurant is also quite good with a commensurate price. The disadvantage of being in Nusa Dua is that you're somewhat dependent on cabs and recommendations to get out and eat elsewhere, and it takes about 20 min to get out of the resort area.

The spa at the St Regis is really rather nice and the gym next to it is more than sufficient. Staff is incredibly friendly and helpful. The one thing I would say is that Bali has become extremely touristy and there seemed to be very little authenticity anywhere, even Ubud, so absolutely go to the St. Regis in Bali for an amazing beach vacation, but don't go expecting an authentic cultural experience.

  • Stayed August 2012, traveled as a couple
    • 3 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
2 Thank 451MSH
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheStRegisBali, Hotel Manager at The St. Regis Bali Resort, responded to this review, December 17, 2012
Dear 451MSH,

Sunny geetings from The St. Regis Bali Resort!

Thank you very much for your excellent review of our resort on TripAdvisor.

I am so pleased to hear you experienced amazing service and enjoyed the resort with its ground &facilities and regarding the products I have shared your feedback with the entire team. Your comments are most helpful as it is your feedback that enables us to create the best experience for our guests, and I thank you.

We understand that room upgrade is one of SPG benefits. Please be advised as a category 7 hotel, we limited room category (suite and villa only), for the SPG member there is possibility to upgrade it into the next suite category if you are booking a suite room, as well as villa category and it will be based on the availability. nevertheless your constructive feedback is highly appreciated.

I look forward to welcome you back to our resort for another great experience that I am sure you will certainly enjoy.

With best regards,

Lucia Liu

Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (282)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
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English first
Hong Kong, China
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed December 13, 2012

We stayed at the Gardenia Villa this week and from the arrival and check in, it's top notch service. reiki was the reception who checked us in and check us out today, sweet smile and efficient , most professional. Redak, our butler , is most helpful n kind and always service with a smile. The staff at Keyaputi and Dulang are all friendly and nice but out of all Shinta at the Boneka where we had breakfast everyday is the one who really stand out as she comes greet us every morning with her warm and friendly attitude. I would say they do have a group of well trained and professional staff. However, the maintenance of the villa may need more attention; all the lights went out in the living room area on our arrival night and we found out that the Bose speakers were not working the next day when we try to use it. Luckily, Redak came to our rescue with a technician and they replaced the Bose speakers with a working one quickly.

Stayed December 2012, traveled as a couple
Helpful?
Thank ll88ll
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheStRegisBali, Hotel Manager at The St. Regis Bali Resort, responded to this review, December 14, 2012
Dear ll88ll

Warmest greetings from The St. Regis Bali Resort!

Thank you for posting your review with us on Tripadvisor

Seems to be that your stay with us was an enjoyable one and we are glad to learn that you were satisfied with our products, services and facilities. Thank you for the kind words and lavish praises bestowed upon our team members, we will definitely share your positive feedback with them and they must be really happy to hear from you!

We have informed the departments concerned in regards to the lights and speakers in your room. We will make sure that it will never happen again.

Thank you for choosing our resort, we look forward to welcoming you back to our resort on your next visit to this beautiful island

With best regards,

Lucia Liu
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Denpasar, Bali, Indonesia
Level Contributor
75 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 61 helpful votes
5 of 5 stars Reviewed December 10, 2012

The St. Regis Bali Resort is no 1 resort in Nusa Dua area. World class! When you entered the lobby it's so stunning! Love everything in there.. Luckily, I met Agnes Monica, one of the biggest superstar in Indonesia there :)

  • Stayed December 2012, traveled with friends
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank Giannilucha
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheStRegisBali, Hotel Manager at The St. Regis Bali Resort, responded to this review, December 12, 2012
Dear Giannilucha,

Warmest greetings from The St. Regis Bali Resort!

Thank you for taking your time to write your review on tripadvisor.

It's truely an honor having a valuable guest of ours referring our hotel as world class! We are glad that you had a wonderful and amazing experience which left you with such wonderful impression of our resort.

On the behalf of the team, we would like to thank you for choosing The St. Regis Baliand we certainly look forward to welcoming you back to our resort!

With best regards,

Lucia Liu
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney, Australia
Level Contributor
24 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed December 10, 2012

There's this time, i was in an urgent to get my papers printed and the staff who's name is Frans, if i'm not mistaken, was very helpful, flexible and sincere, he didn't just offered me help for the sake of the tips, but he was very kind indeed.
he went beyond what i expected. great job, mate

love, oz

  • Stayed December 2012, traveled solo
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 1 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank hellogiselgisel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheStRegisBali, Hotel Manager at The St. Regis Bali Resort, responded to this review, December 12, 2012
Dear cherriegisella,

Warmest greetings from The St. Regis Bali Resort!

Thank you for sharing your review with us on Tripadvisor.

It was a pleasure to learn that you were happy with our services. We would like to thank you for your kind words bestowed upon our team member and we will certainly share your feedback with him. It's always a great pleasure to read a positive review from our valuable guest such as yours

Once again, Thank you for choosing The St. Regis Bali and we look forward to welcoming you back on your next visit to this beautiful island!

With best regards

Lucia Liu
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York
Level Contributor
47 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
5 of 5 stars Reviewed December 7, 2012 via mobile

Loved this hotel! 130 m^2 rooms, beautifully decorated, amazing beach and staff, free wifi everywhere, great breakfast, 2 huge pools, lovely villas, great beach, helpful staff, variety of free drinks!
Thank you tripadvisor for suggesting this hotel!

  • Stayed December 2012
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Shpaki
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheStRegisBali, Hotel Manager at The St. Regis Bali Resort, responded to this review, December 12, 2012
Dear Shpaki,

Warmest greetings from The St. Regis Bali Resort!

Thank you for posting your review with us on Tripadvisor

We were glad to learn that the products, services and facilites provided were up to your expectations! Through constructive feedback of this nature we are able to isolate the finer details in customer and guest satisfaction in order for us to focus our attention to constantly striving to exceed guest expectations.

Thank you for uploading your photos and once again, thank you for choosing The St. Regis Bali. We look forward to welcoming you back on your next visit to this beautiful island!

With best regards,

Lucia Liu
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
sydney
Level Contributor
51 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 61 helpful votes
5 of 5 stars Reviewed December 5, 2012

My wife and I stay at the best hotels worldwide and this is right up the top with the best. No rooms for this hotel only luxury suites. You pay dearly but boy is it worth it. The breakfast is probably the best we have ever had, from lobster omlette to wagu beef and eggs. No expense spared. Staff are very descreet and the deli is outstanding, especially if you don't feel like going to one of the many a la carte restaurants. Nat king cole bar is nice for a pre dinner and after dinner drink. If there is a drawback it is that you feel that you need to be dressed smart casual which we didn't feel like dressing up however that is only our thoughts and at no time did any of the staff make us feel uncomfortable. It was probably only that the setting was so beautiful that we felt underdressed but most people probably like to dress up and shorts were worn by most guests. the two pools are very nice and the beach clean. The one thing that I feel the hotel should address is that in your suite you are given unlimited still and sparkling water and the butler would re-fill your fridge any time for you, however at the pools. beach and restaurants you are required to buy bottles of either for roughly US$ 6.50 each. That is the only fault we could find with the hotel. The grounds are beautifully kept and upon arrival our bath was filled with rose petals. Would certainly recommend this hotel.

  • Stayed December 2012, traveled as a couple
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
2 Thank roralism
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheStRegisBali, Hotel Manager at The St. Regis Bali Resort, responded to this review, December 9, 2012
Dear roralism,

Warmest greetings from The St. Regis Bali Resort!

Thank you for sharing your feedback with us on Tripadvisor.

I am thrilled to learn that you had a wonderful & enjoyable experience at our resort. At St. Regis we understand the importance of fulfilling our guests expectations and glad to hear that you left our shores with a memorable impression.

Please be advised water bottles that are available in your suite are part of our amenities yet water that is served at venues are chargeable, nevertheless your constructive feedback is highly appreciated.

I look forward to welcome you back to our resort for another great experience that I am sure you will certainly enjoy.

With best regards,

Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed December 4, 2012

The picturesque setting and attentive staff are all you need in a hotel and the St Regis has it.
Briliant location if you want to be far enough away from Kuta but close to restaurants and bars/ lounges.

The St. Regis is absolutely beautiful.

  • Stayed July 2012, traveled with family
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Charfloren
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheStRegisBali, Hotel Manager at The St. Regis Bali Resort, responded to this review, December 6, 2012
Dear Charfloren,

Warmest greetings from The St. Regis Bali Resort

Thank you for sharing your review on your recent stay with us on Tripadvisor

We were glad to learn that everything was up to your expectations during your stay. It's always a great pleasure to read a positive review from our valuable guest such as yours and it is highly appreciated.

Once agn thank you for choosing The St. Regis Bali and we look forward to welcoming you back to this beautiful paradise!

Thank You

Lucia Liu
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The St. Regis Bali Resort

Property: The St. Regis Bali Resort
Address: Kawasan Pariwasata | Lot S6, Nusa Dua 80363, Indonesia
Location: Indonesia > Bali > Nusa Dua Peninsula > Nusa Dua
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Family Hotel in Nusa Dua
#2 Business Hotel in Nusa Dua
#2 Romantic Hotel in Nusa Dua
#4 Spa Hotel in Nusa Dua
#4 On the Beach Hotel in Nusa Dua
#4 Luxury Hotel in Nusa Dua
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — The St. Regis Bali Resort 5*
Number of rooms: 124
Official Description (provided by the hotel):
The St. Regis Bali Resort reflects landscape architecture from the early 1900s, inspired by the blending of art and nature with lifestyle and living, and features interior design that manifests a true element of style in the culturally rich, luxurious environment of Bali. The use of rich imported fabrics with indigenous materials and cultural artifacts runs through all the 80 suites, 42 villas and 2 residences. ... more   less 
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Also Known As:
The St. Regis Bali Hotel Nusa Dua
St Regis Nusa Dua
St Regis Bali Hotel
The St. Regis Bali Resort Nusa Dua

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