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“Photos on website make it look a lot better than it really is!”
Review of Hotel Ratna

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Hotel Ratna
Ranked #239 of 253 Hotels in Kuta
Reviewed October 20, 2010

My two friends and I booked a family room at this hotel online and forgot to read the reviews here on TripAdvisor! It is in the heart of Kuta shopping, it is quiet, the staff are friendly and the room was clean and airconditioned and great water pressure in the shower. We didn't try the Asian breakfast for no other reason than it was unfamiliar food but we even passed on the coffee due to the bits floating in it. The room was locked with an old fashioned lock that didn't seem very secure and there was no safe which is okay if you have no valuables inside (but we are freelance photographers and had thousands of dollars worth of camera equipment and computers - which didn't go missing by the way). Little sugar ants inside the room, aircon left a growing puddle of water inside the front door, big cockroaches outside the room and a fantastic view of the "real" Kuta from the third floor balcony.
If you're looking for a long term relaxing stay - don't bother.
If you're looking for a place to dump your gear so you can shop or club - it's all you need!

  • Stayed: October 2010, traveled with friends
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2  Thank toledogirl51
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotelratnakuta, Guest Relations Manager at Hotel Ratna, responded to this reviewResponded May 13, 2016

Dear Valuable Costumer,

Thank you for sharing your experience while you are staying at our hotel.
I would like to deliver my sincere apology that our service did not meet your expectations.
We will work hard to fix the issue that you had and I personally that this things wont happen in the future. For the cockroach , we do have termination and fogging once in a week, Indonesia is tropical country so we can not avoid it but I will forward it to my team so in the future that they will more aware about the cockroach.

Hope you will comeback someday and let me know if you have special assistance manager@hotelratnabali.com

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Reviews (26)
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12 - 18 of 26 reviews

Reviewed January 5, 2010

Booked on line, expected clean rooms and pick up from airport - neither of which occurred. Asked to change rooms due to mould covering walls ( have lived in the tropics and do understand but this was disgusting) bathrooms dark, tiny, rotting with dripping taps and mould, beds I hope had clean linen but doubt it. Far better places to go and much more reasonable price.

  • Stayed: September 2009, traveled with family
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2  Thank molly200033
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotelratnakuta, Guest Relations Manager at Hotel Ratna, responded to this reviewResponded May 13, 2016

Dear Valuable Costumer,

Thank you for sharing your experience while you are staying with us.
We would like to deliver our sincere apology that your not happy with our service. We promise that we will improve in quality of service and products.

Hope you will comeback someday and let me know if you need special assistance manager@hotelratnabali.com.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
An Agoda Traveler
Reviewed December 11, 2009

  • Stayed: December 2009
    • Value
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    • Service
1  Thank An Agoda Traveler
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
Hotelratnakuta, Guest Relations Manager at Hotel Ratna, responded to this reviewResponded May 13, 2016

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
An Agoda Traveler
Reviewed November 14, 2009

  • Stayed: November 2009
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
3  Thank An Agoda Traveler
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
Hotelratnakuta, Guest Relations Manager at Hotel Ratna, responded to this reviewResponded May 13, 2016

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
An Agoda Traveler
Reviewed October 10, 2009

  • Stayed: October 2009
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Thank An Agoda Traveler
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
Hotelratnakuta, Guest Relations Manager at Hotel Ratna, responded to this reviewResponded May 13, 2016

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed September 3, 2009

We used this hotel for a one-night airport stopover at Denpasar en route from Kuala Lumpur to Lombok. I wouldn't like to have stayed there any longer, and wouldn't go back. The location was a 15 minute walk back from the central Kuta downtown shopping area.

Positives:

The staff were friendly and helpful enough. The shower was strong and hot.
Free internet in lobby (fairly slow though)

Negatives:

The hotel rooms were grubby, dark, and generally unattractive. The bathroom has one central drain, so the shower flooded the whole floor of the bathroom.
The pool is covered and next to the parking lot - like being in an underground car park.
Even including airport transfers and allowing for high season August prices, the $75 per room per night we paid has to be really bad value.

  • Stayed: August 2009, traveled as a couple
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Thank Sprigun
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotelratnakuta, Public Relations Manager at Hotel Ratna, responded to this reviewResponded May 14, 2016

Dear Valuable Costumer,

Thank you for sharing your feedback regarding your stay with us. We are trully sorry that our service and products did not meet your expectations. Now we are improving in all areas include the wi fi bandwith we already upgrade to bigger bandwith and put reuter in all areas. and improving the quality of service and products.

Our rate now is more competitive. We are really hope that we can get the opportunity to welcoming you back and serving you with much better service.

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Reviewed February 15, 2017 via mobile
Google Translation

Stayed: March 2016, traveled as a couple
2  Thank Yollandary Z
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hotel Ratna

Address: Jalan Raya Kuta 100X, Kuta 80361, Indonesia
Location: Indonesia > Bali > Kuta
Amenities:
Restaurant Room Service Shuttle Bus service Swimming Pool Airport Transportation
Hotel Style:
Ranked #239 of 253 Hotels in Kuta
Price Range: $38 - $95 (Based on Average Rates for a Standard Room)
Hotel Class:2 star — Hotel Ratna 2*
Number of rooms: 50
Reservation Options:
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Also Known As:
Hotel Ratna Bali/Kuta

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