it was my 9th time here in this hotel...last year and the years befor the stuff and also the crew was very friendly and the hotel was soo safe for us...but this time it was horrible. we arrived at this hotel 30.April 2013...we booked a room at the 2. floor. next day it was possible to move to another room next to the pool. we have been to the waterboompark for one day. we asked the reception if they can order a taxi for us...
we arrived at home around 6 PM. I checked my money at my wallet. my wallet was in my small backpacker, the small backpacker was closed and under the big back packer...300 € less!!!! I went to the reception. I asked about my money. they know nothing. the room wasnt clean, and the cleaningstuff sayed: we never been in your room, because its not clean.
sure....that was the "trick"
I asked the reception: where is the next policestation. they sayed: next to hardrockhotel.
but its not my first time here, and I know, that the policestation next to hardrockhotel is the police for the traffic.....
I went to the policestation next to legian...then to the criminalpolicestation...I get a report and one of the officer went with me to the hotel...but nothing happend, because the stuff sayed, that nobody have this money...
PLEASE: never go to this hotel!! its really not safe.
they have cameras and also saftyboxes at the reception. for the saftyboxes at the reception u get 1 key, but the trick is, the stuff have the second key, and they ripping all ur things from the safe. and the cameras are off!!!!!
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- Also Known As:
- Hotel New Arena
- New Arena Kuta
- New Arena Hotel Bali/Kuta