I agree with other travelers that this hotel does have all the positive review as they wrote here. BUT I was disappointed with their security who cannot memorize me as their guest.
To be honest, this is the hotel I always wanted to stay since I saw their pool on the web 2 years ago. So I chose to stay here on my birthday last week. It’s turned out to be a 90m long with unique lagoon shape and surrounded with wonderful garden. Nice!!
UNFORTUNATELY, they had been asking me "Are you the hotel guest?" every time I parked my bike for 3 times within 11 hours since I check in. I made a complaint to their front office and then I went out for my birthday party and when I returned, they still wanted to ask the same question. OMG!! I felt offended. Do I look like a treat to hotel security?? It’s ridiculous!! How come such a nice hotel like this doesn't know their guest?!? It's like everyone kept greeting me 'halo' when I was inside the hotel but when I stepped outside, their greeting is "Are you the hotel guest?" I’ve been coming back and forth to Kuta for the past 3 years and so far, I found only one hotel that ever asked me the same question but they never asked me more than once. Fuh.. I never thought it would happen in such a nice and wonderful hotel like Kuta Lagoon. It wasn't what I had in mind to spend my birthday. Come on!!
Well... I made a complaint again in the morning to their Front Office manager. She could only apologize.. what has happened has happened. You cannot take it back esp when it happened on your special day. I am still upset remembering it. Even so I have to admit that I love their pool so much that yeah, I would give them a second chance by staying there again. And when that time comes, I hope they wouldn’t treat me the same way so my next review would be a positive one. If not, I won't bother coming back.
- Official Description (provided by the hotel):
- Allow us Kuta Lagoon Resort and Pool Villas to introduce true Balinese Hospitality by being your host and make your visit be a memory for life. The Journey starts at the mysterious narrow entrance that leads you further back, away from the roaming and bustling streets to a small 'Oasis of Tropical Tranquility and Romance' where you are welcomed to relax and enjoy the peaceful surroundings. Let God's chauffeurs and let us take care of your comfort. Kuta Lagoon Resort & Pool Villas is the only one lovely lagoon boutique, which is located strategically in the heart of Legian Kuta. If you are looking for something different in the crowded of Legian Kuta with quality, charm and focus on traditional personalized service, Kuta Lagoon Resort and Pool Villas could be just the place for you. ... more less
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- Also Known As:
- Kuta Lagoon Resort And Pool Villa
- Kuta Lagoon Resort & Pool Villa Hotel Kuta
- Kuta Lagoon Hotel Pool
- Kuta Lagoon Resort & Pool Villa Bali