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“Good location”

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Grand Istana Rama Hotel Bali
Ranked #66 of 251 Hotels in Kuta
Jakarta
Level Contributor
64 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
“Good location”
Reviewed July 25, 2013

This hotel wasn't good, room a bit of smell, the staff also not that friendly. but location was good, across kuta beach and 3-mins walking distance to new shopping mall (forgot the name). They gave voucher for drinks and meal also, not too bad. When we wanted to try spa, information was not clear, we never see the spa room also, they didn't give clear info about that.

  • Stayed April 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Dee_JKT
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (240)
Date | Rating
  • Arabic first
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Czech first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Polish first
  • Portuguese first
  • Russian first
  • Slovak first
  • Spanish first
  • Swedish first
  • Vietnamese first
  • Any
English first
Torquay, Australia
Level Contributor
20 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed July 25, 2013

We stayed here for the 2nd time in july 2013.
We have been to Bali 11 times and stayed everywhere but this hotel is the common choice for travelers in the know.
It has great seperation from the rooms to the pool and restaurant.
Staff can not do enough to make you happy and do try really hard to please.
breakfast buffet was good with a view of the beach and ocean across the road whle you eat.
We had a garden villa which was very nice.
Good bands at the main bar opposite the beach to relax to while the kids sleep.
Will stay here again as it has a very bali feel to it not sterile and modern which i can get anywhere.

Room Tip: we had room 104 which was fine,seperate shower and bath which i love
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  • Stayed July 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Peter J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AndiAnanto, General Manager at Grand Istana Rama Hotel Bali, responded to this review, March 3, 2015
Dear Mr. Peter J,

Grand Istana Rama Hotel Kuta Bali is appreciatively grateful for your continuous trust in choosing us as your accommodation during your trip to Bali. We are pleased to acknowledge that you have a great experience with us and love our Garden Suite room that is attached with a separate bath and shower and also the scrumptious selection of our buffet breakfast which is served at Samudera Restaurant with the Kuta beach view.

We are proudly delighted to know that you love our amazingly helpful and friendly staff, as it is our commitment to consistently maintain excellent service for our valued guests in order to make them feel comfortable. We are also contentedly glad to know that you spare your time to enjoy our 69 Tequila Bar where you can take pleasure of the performances by our talented live band as well as DJ.

As the only one of four star hotel in Kuta which has massively lush garden, Grand Istana Rama Hotel Kuta Bali is happy to acknowledge that you love our garden, which separates our comfortably quiet rooms and the rest of the facility. The great separation gives you the serenity during your rest and relaxation moments during your stay.

We are gratefully pleased to know that you will stay again with us. We look forward to welcome you back again for your next visit.

Best regards,


Andi Ananto
General Manager
Grand Istana Rama Hotel
Jl. Pantai Kuta - Kuta , Denpasar-Bali
Telp : (62-361) 752208 Fax : (62-361) 754852
Email : gm@grandistanarama.com
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Perth, Australia
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed July 25, 2013

Stayed there in early July with my wife and brother and sister-in -law. had a great time .Rooms were good . had a problem with the shower. Within the hour staff had fixed the problem. Food at the hotel was excellent. Staff very friendly. Would stay there again.

  • Stayed July 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank tom c
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AndiAnanto, General Manager at Grand Istana Rama Hotel Bali, responded to this review, March 3, 2015
Dear Mr. Tom C,

First of all we would like to gratefully thank you for your time in sharing your precious holiday experiences with us. We are pleased to know that you have a great experience with our efficiently friendly staffs and also our fabulous services. It is our pleasure to give you excellent services and to make you feel comfortable throughout your stay.

We are contentedly happy to know that you love our spaciously clean room that has a spacious bathroom. We are proudly delighted to acknowledge that you spare your precious time to enjoy the food at Samudera Restaurant.

Thank you for your concern regarding the shower problem. We already shared this information to Housekeeping Department to avoid the same problem in the future.

We are looking forward to welcome you back in the near future.

Best regards,


Andi Ananto
General Manager
Grand Istana Rama Hotel
Jl. Pantai Kuta - Kuta , Denpasar-Bali
Telp : (62-361) 752208 Fax : (62-361) 754852
Email : gm@grandistanarama.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Adelaide, Australia
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed July 18, 2013

My husband and I have just completed a 17 night stay at the Grand Istana Rama, we too had a mix up with our beds on arrival but it was handled with a genuine apology and immediately sorted out by very obliging staff.( If you are going to travel then there are always going to be some problems). Our garden room was spacious and immaculately clean with a very large bathroom, fantastic. It was well supplied even down to a clothes rack for our bathers and towels. We very much love the Balinese feel to the Grand Istana Rama, the design of the garden is beautiful. Without doubt the best part of the hotel is it's staff from the security guards at the entrance right through to the gardeners, everyone is genuinely friendly and courteous with big smiling faces. The massage girls were fantastic and at $15 for a full body massage in a private air conditioned room that is really cheap and my husband who speaks Indonesian has paid $10 on the beach without the same skill or ambience.The extensive breakfast bar caters for all tastes whether western or asian. The pool area is great with plenty of lounges and once again very attentive staff. There is a kids pool adjacent to the large pool and it is often in shade to protect those delicate little skins.
We particularly appreciate the fact that the hotel supports an orphanage with hotel funds and those that patrons donate. Check out the box at the front desk. We were lucky enough to accompany hotel staff and I can tell you it was a rewarding and humbling moment. The hotel is also active in assisting an under priveleged primary school at Ubud called Desa Sanga. They send one of their senior staff members every week to run an English speaking programme, so if you have any teaching skills ask if you can go along, we loved it. The kids were just beautiful and so appreciative of our visit. Special mention needs to go to Dimas, Dina, Umu, Jasmine and Rata for their assistance during our stay, they all have excellent English and help organise not only the orphanage and school but a cooking/market tour completely complimentary every Friday morning. Join in its a fantastic experience.
We will definitely be returning to the Grand Istana Rama and have no hesitation in recommending it.

Room Tip: I can only mention the room we had 113 middle of the resort quiet.
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  • Stayed July 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank sueian225
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AndiAnanto, General Manager at Grand Istana Rama Hotel Bali, responded to this review, March 3, 2015
Dear Ms. Sue,

Grand Istana Rama Hotel Kuta Bali is gratefully thankful for sharing your fantastic experiences with us on Tripadvisor. We are gladly happy to acknowledge that we exceed your expectation during your stay at our hotel, as it is our commitment to consistently maintain excellent service for our valued guests. We are pleased to know that you have a great experience with our very obliging and friendly staffs, our spaciously clean room as well as our great massage.

As the charming hotel with traditional Balinese design, Grand Istana Rama Hotel Kuta Bali is happy to have our strategic location, where is exactly in front of Kuta Beach and next to the biggest shopping center in Bali- Beachwalk. We are pleased to know that you take pleasure of our massively beautiful garden and our great swimming pool, which is equipped by swim up bar, as the best spot for relaxing and taking pleasure of the most wanted Bintang beer. Furthermore, we are proud to know that you have your pleasant time in joining our Corporate Social Responsibilities Program and Cultural Activities – cooking class to experience more of Balinese life and culture.

We would like to thank you for recommending our hotel and we look forward to see you again in the near future.

Best regards,



Andi Ananto
General Manager
Grand Istana Rama Hotel
Jl. Pantai Kuta - Kuta , Denpasar-Bali
Telp : (62-361) 752208 Fax : (62-361) 754852
Email : gm@grandistanarama.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
dublin
Level Contributor
12 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed July 10, 2013 via mobile

My boyfriend and I have been travelling around SE Asia for 2 months and had kept Bali as our last stop as we were most excited about it. We booked into Grand Istana Rama as it looked great online and had good reviews. DO NOT be fooled. It was awful from the moment we checked in. Firstly we were checked into a room with twin beds when we had booked a double room and were very clearly a couple. I called and asked if we could be moved, the receptionist very abruptly said 'Bellboy' which I didn't understand until she repeated and then I put the bellboy on to talk to her. He was extremely rude when he discovered we were moving rooms and didn't carry our bags, we carried our own (down 2 flights of stairs) to the bell trolley. We followed the bellboy, to the very back of the resort and again had to carry our own bags up 2 more flights of stairs while he walked in front of us empty handed. We were taken to our room which did have a double bed but was clearly a 'punishment' for complaining about the first. It was dark, old, and with no natural daylight. Furthermore the toilet was broken and leaking water all over the bathroom floor. I decided to go to reception and speak with a manager. I was asked at reception 'why do you want to speak to a manager?' Very abruptly. Eventually a man named Anggi came out and spoke with me, he was definitely not a manager and when I explained to him our situation his response was, 'what do you what me to do about it' I asked if we could move rooms and begrudgingly he took me to a room closer to the main part of the resort. The room was better but the bathroom was dirty, paint was chipping and it desperately in need of a renovation, much like the rest of the resort. We were given drinks and dinner vouchers at check in but discovered that the drink voucher is for one drink for one person!!! We didn't bother with the dinner voucher as we just wanted to get as far away from the hotel for as much of the day as possible. Do not waste your time in Bali by staying here, the place is old, tired, a 2 star hotel at very best and the service is the worst we have experience in 2 months of travelling around SE Asia.

  • Stayed July 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
6 Thank Kimdublin9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Munich, Germany
Level Contributor
65 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
Reviewed July 8, 2013

Just spent 3 of 5 planned nights in this hotel & I'm sorry I have to leave! I arrived late at night to find beautiful smiling faces waiting for me, check- in was simple & fast. My room was not the best available for this hotel but never the less, spotlessly clean & spacious,with everything you could wish for! The pool area is ok with towel & pool chairs aplenty & the added conveniance of a pool bar so you never have to get out of the water. The hotel supplies you with beer vouchers, 2 per person per day & a complimentary starter for dinner every night, also included is a 20min massage which I topped up with another 60min for 150,000idr, now that is triple the amount you would pay outside the hotel but still worth it seeing as I can have my massage in my room without the moaning, groaning & sometimes swearing coming from the other side of the curtain. Fish feeding & squirrel feeding is also possible here for free for those of you with kids. All in all I loved it & plan to come back for a longer stay next time around!

  • Stayed July 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jem357
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AndiAnanto, General Manager at Grand Istana Rama Hotel Bali, responded to this review, March 3, 2015
Dear Jem357,

Grand Istana Rama Hotel Kuta Bali is sincerely thankful for spending your time to share your review of our hotel during your holiday in Bali. We are gladly contented to know that you have a lovely experience with our friendly staffs and spaciously clean room.

We are pleased to know that you take pleasure of our massively beautiful garden where you can feed the squirrels that hang around the big Banyan tree and our great swimming pool, which is equipped by swim up bar, as the best spot for relaxing and taking pleasure of the most wanted Bintang beer.

We would like to thank you for recommending our hotel and we look forward to see you again in the near future.

Best regards,



Andi Ananto
General Manager
Grand Istana Rama Hotel
Jl. Pantai Kuta - Kuta , Denpasar-Bali
Telp : (62-361) 752208 Fax : (62-361) 754852
Email : gm@grandistanarama.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne, Australia
Level Contributor
17 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed June 30, 2013

The pool was great for all ages. Food and drinks well priced. Staff friendly. Great location on Kuta Beach. Excellent value for money. Great breakfast. Has helpful tour desk. Driver Roury from out the front is great and cheap for day trips speaks great English.

  • Stayed May 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Norelle
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AndiAnanto, General Manager at Grand Istana Rama Hotel Bali, responded to this review, March 3, 2015
Dear Norelle,

First of all we would like to gratefully thank you for you time in sharing your precious holiday experiences with us. We are pleased to know that you have a great experience with our helpful and friendly staffs as well as our excellent services.

As the Balinese style hotel where is located exactly in front of Kuta Beach and next to the biggest Shopping Center in Bali-Beachwalk, Grand Istana Rama Hotel Kuta Bali has a huge swimming pool, which is equipped by swim up bar, as the best spot for relaxing and taking pleasure of the most wanted Bintang beer. We are also gladly proud that you spend your enjoyable time at our Samudera Restaurant, where you can take pleasure of the scrumptious selections of breakfast.

We will be delighted to welcome you back in your next visit.

Best regards,


Andi Ananto
General Manager
Grand Istana Rama Hotel
Jl. Pantai Kuta - Kuta , Denpasar-Bali
Telp : (62-361) 752208 Fax : (62-361) 754852
Email: gm@grandistanarama.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Grand Istana Rama Hotel Bali

Property: Grand Istana Rama Hotel Bali
Address: Jalan Pantai Kuta, Kuta 80361, Indonesia
Location: Indonesia > Bali > Kuta
Amenities:
Bar / Lounge Beach Business Center with Internet Access Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#12 Business Hotel in Kuta
#17 On the Beach Hotel in Kuta
#40 Luxury Hotel in Kuta
#46 Spa Hotel in Kuta
Price Range (Based on Average Rates): $
Hotel Class:4 star — Grand Istana Rama Hotel Bali 4*
Number of rooms: 150
Official Description (provided by the hotel):
Grand Istana Rama Hotel Kuta Bali as a four star hotel with excellent location on Kuta's superb beach - offers convenience, relaxation and some of the best surfing in the world, just a few step from your door. You just need around 15 minutes drive from Ngurah Rai International Ariprot. Grand Istana Rama Hotel Kuta Bali is within walking distance to international shops of Kuta Square, entertainment venues of Jalan Legian, Poppies Lane and next to the biggest shopping center in Bali - Beachwalk. Grand Istana Rama Hotel Kuta Bali has 150 renovated rooms that consist of Superior Room Upper Floor, Superior Room Ground Floor, Deluxe Room, and Garden Suite, which is sets in 1.7 Hectares of lush tropical gardens for your delightful Bali accommodation. All rooms and exterior spaces reflect the charm and fascination of Bali. As the Balinese style hotel, Grand Istana Rama has a stunning Samudera Restaurant, 69 Tequila Bar, and Ayodya Pool Bar. Samudera Restaurant offers Balinese and International cuisine, with a tropical ambiance. Wherein,for music lovers you can enjoy our live entertainment and sunset session with signature cocktails at 69 Tequila Bar. Grand Istana Rama Hotel features four Meeting Rooms that can cater for up to 30 - 250 attendees for conferences, gatherings, meetings, and weddings. Grand Istana Rama Hotel Kuta Bali as the endlessly happening hotel offers you the long lasting memories during your holiday in Bali. ... more   less 
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Also Known As:
Grand Istana Rama Kuta
Grand Istana Rama Hotel Bali Kuta

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