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“Grand Istana”

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Grand Istana Rama Hotel Bali
Ranked #66 of 251 Hotels in Kuta
Perth, Australia
Level Contributor
16 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
“Grand Istana”
Reviewed December 16, 2012

Ive just got back from an 8 day stay here with my partner and three other friends.

The grounds are lovely which are well presented and well kept. Little touches such as squirels kept and fed in the trees and the water feature in the reception which you could get messages put in were just some of the lovely touches.

The pool was nice and I didnt see any problems besides that maybe it could be cleaned a bit better as the tiles were a bit slimey and I got mould on my bathers from rubbing against them. Also there arent really enough lounge chairs for the amount of people at the hotel which was a bit annoying.

The room was nice but could do with a bit of an upgrade (we stayed on the second floor). The bathroom was also nice enough but I was a bit dissapointed that my friends who paid the same amount had baths in their bathrooms and we only had a shower.. but no biggie.

The hotel was right accross the road from the beach which was good for my bf who loves to surf.

The staff were all really friendly and always said hi or were willing to help.

The downfalls of the hotel though wernt big but enough to get annoying after a while such as:

- There was only one key which got annoying having to constantly worry about checking at the desk and getting locked out etc

- The price of drinks were outrageous... $10 for a vodka and orange juice and that was without the service charge, and just for a milkshake $5, $5 for a bintang (which you get for $2 everywhere else) which would be ok for Australian standards but not for Bali.

- The aircon in our room was never super cold, although our friends room was always really cold

- When checking out they "forgot" to mention the $100 AUD deposit which we had to pay as a deposit.... If everyone has to pay a deposit how could you forget standard procedure

- Dont bother exchanging money at the hotel... There its $9200 RPH at an authorised exchange such as a Kodak shop was $10200 RPH for $1 AUD. It just seemed like everything at the hotel was a rip of.

- Twice our power went out whilst staying there, which only seemed to be in our block at the hotel(400)

- The bathroom did have a slight bad smell to it sometimes, and everytime we used the shower we had to turn it on 10 minutes before we went in as it took this long to heat up.. the water pressure was then hard but there was not much of it.. This seemed to not be the same in our friends room so maybe we just got a dud room..

Overall the hotel wasnt too bad I did verge on 3/4 but decided on 4 as I would probably stay again.

Room Tip: try not to stay in block 400 as this seemed to have the most trouble with power, water etc.
See more room tips
  • Stayed December 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Samantha B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
girh, Director of Sales at Grand Istana Rama Hotel Bali, responded to this review, March 11, 2015
Dear Ms. Samantha B,

Grand Istana Rama Hotel Kuta Bali is sincerely thankful for spending your time to share your review of our hotel during your holiday in Bali. We are gladly contented to know that you have a lovely experience with our hotel as well as our helpfully friendly staffs. It is our commitment to consistently maintain excellent service for our valued guests to make them feel like home.

We are gladly contented to acknowledge that you love our authentic Balinese style, which is facilitated by our beautifully lush garden as the habitat for the squirrels as well as our lovely flower pond. We are delighted to know that you love our huge swimming pool, which is equipped by swim up bar as the best spot for relaxing and taking pleasure of the most wanted Bintang beer.

Grand Istana Rama Hotel Kuta Bali is happy to know that you love our strategic location where is precisely in front of Kuta Beach, as the best spor for surfing and next to the biggest shopping center in Bali- Beachwalk.

We appreciate your feedback regarding the pool, room, electricity and the price of beverage, we already shared this information to the authorization department. However, Grand Istana Rama Hotel Kuta Bali has been progressively carrying on room refurbishment and all of the old televisions were entirely replaced with new LED “Sharp” televisions 32 inches, in order to increase the very high level of guest satisfaction.

We are looking forward to welcome you back at Grand Istana Rama Hotel Kuta Bali to have other experiences in our newly upgraded room.


Best regards,




Bianca Rosetta
Sales & Marketing Manager
Grand Istana Rama Hotel
Jl. Pantai Kuta - Kuta , Denpasar-Bali
Telp : (62-361) 752208 Fax : (62-361) 753178
Email : sm@grandistanarama.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Reykjavik, Iceland
Level Contributor
23 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed December 16, 2012

Stayed here on and off for two weeks, in between travelling around the island. The staff was immaculate, always smiling and willing to help with anything, a full 5 star reception in all ways. I recommend staying in one of the small duplex houses, so nice and quiet and good air condition (which I needed in the swelling heat), rather than the less expensive normal rooms since I tried both. I loved the flower arrangement in the lobby that was changed each and every day and you could even for a small fee, get your own personal message there, something I did and delighted my travel companion :) The dinner included is small, but every once in a while we used it after a long day, not willing to go out and it was nice enough. I do recommend that if you need any services such as a taxi or rental, that you walk outside a little further and simply ask one f the drivers for an offer, the hotel associated ones are a bit more expensive. But we did book a few trips with them and were very happy with the pricing, even though we might have gotten them cheaper if we had looked further.
All in all a great stay at a nice hotel :)

  • Stayed November 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank erna268
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
girh, Director of Sales at Grand Istana Rama Hotel Bali, responded to this review, March 11, 2015
Dear Ms. Erna 268,

Grand Istana Rama Hotel Kuta Bali would like to gratefully thank you for sharing your precious holiday experiences with us. Moreover, we are also pleased to know that you have a great stay in our nice room and you have a lovely experience with our helpfully friendly staffs, as it is our commitment to consistently maintain excellent service for our valued guests to make them feel like home.

We are contented that you love our spaciously quiet room which is surrounded by our massively lush garden which gives the serenity for you to rest and relax. We are also glad that you love our flower pond and it adds delight to your holiday experience with us.

Thank you for trusting our car rental to be your transport for your tour. We appreciate your feedback on our car rental pricing. However, our car rental pricing is based on the service we provided such as the private driver, the car rental itself and we can also be accountable to your safety during your trip.

We are looking forward to welcome you back at Grand Istana Rama Hotel Kuta Bali.


Best regards,




Bianca Rosetta
Sales & Marketing Manager
Grand Istana Rama Hotel
Jl. Pantai Kuta - Kuta , Denpasar-Bali
Telp : (62-361) 752208 Fax : (62-361) 753178
Email : sm@grandistanarama.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hong Kong
1 review
Reviewed December 12, 2012

This is my second time to this hotel
Staff are nice and always with smile
The room are quiet but the facilities in toilet is quite old, i think it should be renew soon
But if you like beach, you must choose here because the beach is close to here
You can walk to beach just within 1 min!
It's really great value for money!!!!!!!

  • Stayed December 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank wwfatcat
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
girh, Director of Sales at Grand Istana Rama Hotel Bali, responded to this review, March 11, 2015
Dear Mr. Wwfatcat,

Grand Istana Rama Hotel Kuta Bali would like to gratefully thank you for sharing your precious holiday experiences with us. We are sincerely thankful for your continuous trust in choosing us as your holiday accommodation in Kuta Bali. Moreover, we are also pleased to know that you have a great stay in our nicely quiet room and you have a lovely experience with our helpfully friendly staffs. It is our commitment to consistently maintain excellent service for our valued guests to make them feel like home.

Grand Istana Rama Hotel Kuta Bali is happy to have our precious location, where is exactly in front of Kuta Beach and next to the biggest shopping center in Bali- Beachwalk. We appreciate your feedback on the condition of our room. However, as a part of our commitments to deliver the excellent service to our guest, Grand Istana Rama Hotel Kuta Bali has been progressively carrying on room refurbishment and all of the old televisions were entirely replaced with new LED “Sharp” televisions 32 inches.

We are looking forward to welcome you back at Grand Istana Rama Hotel Kuta Bali.


Best regards,





Bianca Rosetta
Sales & Marketing Manager
Grand Istana Rama Hotel
Jl. Pantai Kuta - Kuta , Denpasar-Bali
Telp : (62-361) 752208 Fax : (62-361) 753178
Email : sm@grandistanarama.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore, Singapore
Level Contributor
82 reviews
55 hotel reviews
common_n_hotel_reviews_1bd8 67 helpful votes
Reviewed December 7, 2012

The hotel came as a total surprise. The room was big and well decorated. Everything was excellent about the room condition!!! The rooms are not close to the street so it was very quiet. On the other hand, the hotel was right next to the beach (1 min walk from the lobby). It was close to the happening places in Kuta. (However I don’t really like Kuta, too noisy in the streets).

They provided free dinner. It was a simple dish but rather tasty.

  • Stayed November 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank freddyfu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
girh, Director of Sales at Grand Istana Rama Hotel Bali, responded to this review, March 11, 2015
Dear Mr. Freddyfu,

Grand Istana Rama Hotel Kuta Bali is gratefully thankful for sharing your precious holiday experiences with us on Tripadvisor. We are gladly happy to acknowledge that we exceed your expectation during your stay with us as it is our commitment to consistently maintain excellent service for our valued guests.

We are delightfully pleased to acknowledge that you love your stay in our excellently spacious room that is surrounded by our massively tropical garden, which gives the serenity in your room during your rest and relax. Grand Istana Rama Hotel Kuta Bali is happy that you love our precious location, where is precisely in front of Kuta Beach and next to the biggest shopping center in Bali- Beachwalk.

We appreciate your feedback about our value for money room rate. In fact, the reason we could proudly give you the competitive price, because your booking was directly online through our reservation.

We are looking forward to welcome you back at Grand Istana Rama Hotel Kuta Bali for your next visit.


Best regards,




Bianca Rosetta
Sales & Marketing Manager
Grand Istana Rama Hotel
Jl. Pantai Kuta - Kuta , Denpasar-Bali
Telp : (62-361) 752208 Fax : (62-361) 753178
Email : sm@grandistanarama.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Helsinki, Finland
Level Contributor
103 reviews
49 hotel reviews
common_n_hotel_reviews_1bd8 79 helpful votes
Reviewed November 30, 2012

A beautiful hotel, with very good service. We enjoyed the pool and had a lovely room. The only downside for me is the gridlocked traffic around the hotel, making Kuta a less than attractive option if you need to travel to and from meetings, as we did. Otherwise, it's an excellent choice.

  • Stayed November 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank sodafin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
girh, Director of Sales at Grand Istana Rama Hotel Bali, responded to this review, March 11, 2015
Dear Mr. Sodafin,

Grand Istana Rama Hotel Kuta Bali is sincerely thankful for spending your time to share your review of our hotel during your holiday in Bali. We are gladly contented to know that you have a lovely experience with our beautiful hotel as well as our lovely room. It is our commitment to consistently maintain excellent service for our valued guests to make them feel like home.

We are not only glad to know how much you admire our excellent staff, but also how nice of you to praise our very good service that you get. We are more than happy to know that you also enjoy our huge swimming pool, which is equipped by swim up bar, as the best spot for relaxing.

We look forward to see you again in the near future.


Best regards,




Bianca Rosetta
Sales & Marketing Manager
Grand Istana Rama Hotel
Jl. Pantai Kuta - Kuta , Denpasar-Bali
Telp : (62-361) 752208 Fax : (62-361) 753178
Email : sm@grandistanarama.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
Reviewed November 29, 2012

We were more than satisfied with our stay. Our room was cleaned and bedding changed every day, We did have trouble adjusting the hot water on the 2nd floor. Our evening meal was included in our rate which we found ample --but maybe a choice of two dishes would be great. The gardens were immaculate !!! Even at 3am the groundsman were sweeping up blossom ! The service was brilliant all staff were friendly and helpful - and acknowledged you at passing .
Ian (restaurant and bar manager) had time to spend talking to you. -as we were 1st time Bali visitors. His advice and help was greatly appreciated .
Dinna (Marketing Communication officer). We had breakfast with Dinna she too was very informative and helpful always with a smile (-also very attractive ).We would definitely stay again !!!!

  • Stayed October 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Kvhall
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
girh, Director of Sales at Grand Istana Rama Hotel Bali, responded to this review, March 11, 2015
Dear Kvhall,

First of all, we would like to appreciatively thank you for your trust to stay at Grand Istana Rama Hotel Kuta Bali during your vacation in Bali. We are pleased to know that you have a lovely experience with our clean room as well as our friendly and helpful staff. We are glad that you are satisfied with the nice touch by our stunning services.

We are not only glad to know how much you admire our brilliant service, but also how nice of you to praise our massively tropical garden, as the place to feel the quiet ambiance after your tiring activities during the day.

Thank you for your feedback regarding the hot water. However, we already shared this information to our Engineering Department, to avoid the same problem in the future.

We are delighted to welcome you back at Grand Istana Rama Hotel Kuta Bali for your next visit to Bali.


Best regards,




Bianca Rosetta
Sales & Marketing Manager
Grand Istana Rama Hotel
Jl. Pantai Kuta - Kuta , Denpasar-Bali
Telp : (62-361) 752208 Fax : (62-361) 753178
Email : sm@grandistanarama.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Perth, Australia
Level Contributor
48 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed November 28, 2012

We stayed for 5 nights from Nov 23 2012. Being my Birthday we were treated to a room delivered cake, 2 free dinners. Each night we had free beers and offers of free dinners every night, a full beautiful breakfast daily.The rooms were cleaned daily with fresh towels. The room was quiet with refreshing AC. The gardens and location just right with an easy walk to the main Bounty area action, we sat and watched the surf/beach each night. The price for us was unbelievable, they almost paid us to stay. All the staff were friendly and cheerful. I would totally recommend this place to all. There is a variety of room styles and placements to suit all. We had an upstairs room with a balcony but there are lovely ground level rooms as well. The pool is clean and well maintained.I booked though Wotif on a special deal...look out for the great deals!!!!

Room Tip: The balcony rooms up stairs had a nice garden view.
See more room tips
  • Stayed November 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Jennifer A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
girh, Director of Sales at Grand Istana Rama Hotel Bali, responded to this review, March 11, 2015
Dear Ms. Jennifer A,

Grand Istana Rama Hotel Kuta Bali is gratefully thankful for sharing your precious holiday experiences with us on Tripadvisor. We are pleased to know that you have a great experience with our cheerful and friendly staffs, our clean and quiet superior upper room with the refreshing air conditioning and great balcony.

We are gladly happy to acknowledge that we exceed your expectation during your stay with us. We are proud that we did the best part for your birthday. We hope that it would be the most memorable moment during your holiday in Bali. It is our commitment to consistently maintain excellent service for our valued guests.

We are happy to present our excellent location, where is located right in front of Kuta Beach and next to the biggest shopping center in Bali – Beachwalk. It is also easy for you to get to the other interesting places for shopping or sightseeing. Grand Istana Rama Hotel Kuta Bali is pleased to know that you take pleasure of our massively beautiful garden. We are more than happy to know that you also enjoy our huge and clean swimming pool, which is equipped by swim up bar, as the best spot for relaxing and taking pleasure of the most wanted Bintang beer.

The Management of Grand Istana Rama Hotel Kuta Bali is not only glad to know how much you admire our excellent service, but also how nice of you to praise our scrumptious breakfast that you have at our Samudera Restaurant. Samudera restaurant has various buffet breakfast such as: Indonesia dishes, eggs station, pancake station, noodle station, porridge station, dim sum, breads, desserts, and fresh fruits with stunning view of Kuta Beach. We appreciate your feedback about our value for money room rate. However, the reason we could proudly give you the competitive price, because your booking was made directly online through our reservation.

We look forward to see you again in the near future.


Best regards,




Bianca Rosetta
Sales & Marketing Manager
Grand Istana Rama Hotel
Jl. Pantai Kuta - Kuta , Denpasar-Bali
Telp : (62-361) 752208 Fax : (62-361) 753178
Email : sm@grandistanarama.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Grand Istana Rama Hotel Bali

Property: Grand Istana Rama Hotel Bali
Address: Jalan Pantai Kuta, Kuta 80361, Indonesia
Location: Indonesia > Bali > Kuta
Amenities:
Bar / Lounge Beach Business Center with Internet Access Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#12 Business Hotel in Kuta
#17 On the Beach Hotel in Kuta
#40 Luxury Hotel in Kuta
#46 Spa Hotel in Kuta
Price Range (Based on Average Rates): $
Hotel Class:4 star — Grand Istana Rama Hotel Bali 4*
Number of rooms: 150
Official Description (provided by the hotel):
Grand Istana Rama Hotel Kuta Bali as a four star hotel with excellent location on Kuta's superb beach - offers convenience, relaxation and some of the best surfing in the world, just a few step from your door. You just need around 15 minutes drive from Ngurah Rai International Ariprot. Grand Istana Rama Hotel Kuta Bali is within walking distance to international shops of Kuta Square, entertainment venues of Jalan Legian, Poppies Lane and next to the biggest shopping center in Bali - Beachwalk. Grand Istana Rama Hotel Kuta Bali has 150 renovated rooms that consist of Superior Room Upper Floor, Superior Room Ground Floor, Deluxe Room, and Garden Suite, which is sets in 1.7 Hectares of lush tropical gardens for your delightful Bali accommodation. All rooms and exterior spaces reflect the charm and fascination of Bali. As the Balinese style hotel, Grand Istana Rama has a stunning Samudera Restaurant, 69 Tequila Bar, and Ayodya Pool Bar. Samudera Restaurant offers Balinese and International cuisine, with a tropical ambiance. Wherein,for music lovers you can enjoy our live entertainment and sunset session with signature cocktails at 69 Tequila Bar. Grand Istana Rama Hotel features four Meeting Rooms that can cater for up to 30 - 250 attendees for conferences, gatherings, meetings, and weddings. Grand Istana Rama Hotel Kuta Bali as the endlessly happening hotel offers you the long lasting memories during your holiday in Bali. ... more   less 
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Also Known As:
Grand Istana Rama Kuta
Grand Istana Rama Hotel Bali Kuta

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