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“Excellent Hotel, excellent position, excellent price”

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Grand Istana Rama Hotel Bali
Ranked #66 of 251 Hotels in Kuta
Perth, Australia
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
“Excellent Hotel, excellent position, excellent price”
Reviewed October 5, 2012

Hotel room & bathroom exceptionally clean & comfortable, great TV & channels, easy walking to all the best local spots. Fantastic pool, restaurant, staff, view & welcoming pm seabreeze. Very happy with deal which included free beer, evening meal & 1/2 hr massage each day. Front office staff extremely helpful. Will now make GIR my home everytime I go to Bali now. Couldn't be happier with all the hotel offers. Thank you to all the staff and conditions at the hotel. So glad I stayed with you.

Room Tip: I suggest a room on the grand floor close to reception if available.Otherwise anywhere on ground flo...
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  • Stayed September 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Christine-Tina
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
girh, Director of Sales at Grand Istana Rama Hotel Bali, responded to this review, March 13, 2015
Dear Ms. Christine Tina,

Thank you for spending your valuable time to share your experiences during your stay at Grand Istana Rama Hotel Kuta Bali. It is lovely to acknowledge that you describe on details regarding our excellent hotel, wherein, you love your stay with our comfortably clean room, our clean bathroom as well as our fantastic staffs. We are gladly happy to acknowledge that you are satisfied with our excellent services. Grand Istana Rama Hotel Kuta Bali is pleased to know that we exceed your expectation during your stay with us.

We are happy to present our excellent location, where is located right in front of Kuta Beach and next to the biggest shopping center in Bali – Beachwalk. It is also easy for you to get to the other interesting places for shopping or sightseeing. We are more than happy to know that you also enjoy our fantastic swimming pool, which is equipped by swim up bar, as the best spot for relaxing and taking pleasure of the most wanted Bintang beer.

We appreciate your feedback about our value for money room rate. In fact, the reason we could proudly give you the competitive price, because your booking was directly through our reservation.

We are looking forward to welcome you back to Grand Istana Rama Hotel Kuta Bali to create another perfect holiday for you.

Best regards,


Bianca Rosetta
Sales & Marketing Manager
Grand Istana Rama Hotel
Jl. Pantai Kuta - Kuta , Denpasar-Bali
Telp : (62-361) 752208 Fax : (62-361) 753178
Email : sm@grandistanarama.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
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Traveler tips help you choose the right room.   Room tips (240)
Date | Rating
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  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Czech first
  • Dutch first
  • English first
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English first
London, United Kingdom
Level Contributor
14 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed October 1, 2012

I had made a reservation 3 weeks before we were due to fly out of Bali and decided to we wanted to stay in Just an extra night. We looked on tripadvisor and there were rooms available but we thought we would show up and book the room directly through them and save them s booking fee. When we arrived and asked for a room we were told that there were no rooms available. That was it. Nothing offered or suggested. We told the receptionist that we saw rooms available and she said no we have no rooms. So we walked half a mile down the road to use wifi and there were still plenty of rooms available online! Do we looked it and walked back. The receptionist had nothing to say and acted like we weren't previously there! They had our booking that we made ONLINE 20 MINUTES prior but said nothing. We wanted to use the business center to transfer pictures from our memory stick to transfer USB sticks but as paying guests we were told we had to pay to use the computer! They have free wifi! Why on earth should I have to pay to use a computer without the internet!?!? Upset with this outrageous service, I called and selector speak with the manager. He said to come to the desk and he would "help us". He then sat us at the lobby computer and argued with me on how I wanted my pictures transfered! He wanted to delete my pictures without allowing me to confirm they were on the usb stick! I told him no and he asked me why I was upset and I again told him that in the past 3 weeks traveling through Asia, this was the worst customer service we had had and told him AGAIN what happened. He then asked why are you upset? You got your room!!! Yes but by no help of the staff! He said well did yourself for a manager? I replied no, if someone tells me you don't have a room at 5:30pm why would I ask for a manager!?! If he staff thought that was necessary why didn't they get him!? When I told him his all he did was make excuses and say well what if he electricity was out!?! We were out of the building for 20 minutes!?! And the electricity was definitely on when were told "there were no rooms". In this whole process we never got an apology nor was recovery attempted. I am appalled by this level of the customer service and am currently considering looking for somewhere else to stay tomorrow. This has put an awful taste in my mouth and scared the memories of Bali. I do not recommended this hotel or staff to anyone wishing to have an enjoyable time is Kuta. And this is only half of the problems we've had since arriving 4 hours ago!!! Just don't do it! Its not worth the headache or frustration! Ugh!

  • Stayed October 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank 1983Traveler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed September 28, 2012

I stayed here last year aswell. The service is absolutely wonderful. The staff is really friendly and helpful. A smile can get you far here.

I loved how they have improved over last year. They keep tabs on comments and try to keep improving, wich is a plus point. Beautiful swimmingpool and atmosphere to keep your mind at peace.

I stayed on the first floor deluxe room which gave me a nice view from the inside of the hotel complex.

The room I slept in had a lot of space the only real negative point might be that the tv's inside the rooms are really old. and some channels are hard to find. I also seemed to have bad telephone signal. The hotel does give free wifi.

Connected to the hotel is the Tequilabar where they keep organizing new events every week. Bellydancers and firedancers around dinner time or special grill nights for example. They have a few bands playing and dj's coming over. All in a stone-throw away from the beach.

And the fun doesnt stop there!
The hotel is also offering alot in the way of free extras: free banana boat ride, free beer, free massages everyday.

Managers here are very friendly here and always up for a friendly talk. If you have problems with the food for example they will take good care of that.


To sum it up: this was my second time here and absolutely loved it. Except for a few minor negative points I know I have a memorable and unforgetable experience. And I know I will return here maybe next year.

  • Stayed September 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank Soulbradda
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
girh, Director of Sales at Grand Istana Rama Hotel Bali, responded to this review, March 13, 2015
Dear Mr. Soulbradda,

Thank you for kindly sharing your generous reviews of your wonderful stay at Grand Istana Rama Hotel Kuta Bali on Tripadvisor. We are pleased to know that you have a great experience with our wonderful services as well as our friendly and helpful staff. It is our commitment to consistently maintain excellent service for our valued guests to make them feel like home.

As the only one four star hotel in Kuta where is located exactly in front of Kuta Beach and next to the biggest Shopping Center in Bali- Beachwalk, Grand Istana Rama Hotel Kuta Bali has spacious deluxe room surrounded by beautifully tropical garden, as the place to feel the quiet ambiance after your tiring activities during the day. We are more than happy to know that you also enjoy our beautiful swimming pool, which is equipped by swim up bar, as the best spot for relaxing. Moreover, we are proud to present our 69 Tequila Bar where you can also get pleasure from the night live entertainment with the most wanted Bintang Beer.

We appreciate your feedback on the condition of our room. However, as a part of our commitments to deliver the excellent service to our guest, Grand Istana Rama Hotel Kuta Bali has been progressively carrying on room refurbishment and all of the old televisions were entirely replaced with new LED “Sharp” televisions 32 inches.

We appreciate that you will back again to Grand Istana Rama Hotel Kuta Bali. However, the reason we could proudly give our guests the competitive price, because the booking was directly through our reservation.

We look forward to welcome you back in the next future.

Best regards,


Bianca Rosetta
Sales & Marketing Manager
Grand Istana Rama Hotel
Jl. Pantai Kuta - Kuta , Denpasar-Bali
Telp : (62-361) 752208 Fax : (62-361) 753178
Email : sm@grandistanarama.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New South Wales, Australia
Level Contributor
13 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed September 27, 2012

Stayed here in january with my partner, rooms are large ,beds comfy (not that we spent much time in the room). Pool area is nice, although the pool bar is quite expensive.
Staff are lacking english a little but are friendly, and the massages we got were not impressive at all! but could of been due to the day spa room being updated?Breakfast was good.
The grounds are gorgeous with little squirrels in the trees. I have checked recently checked the prices for this hotel as im going back to bali soon and the prices for the rooms are quite cheap. So i would reccomend this hotel if you want a great priced hotel, clean with large rooms.
Con would be that the showers take around 10 mins to heat up.

  • Stayed January 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank holl79
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
girh, Director of Sales at Grand Istana Rama Hotel Bali, responded to this review, March 13, 2015
Dear Holl79,

First of all, we would like to appreciatively thank you for your trust to stay at Grand Istana Rama Hotel Kuta Bali during your vacation in Bali. We are pleased to know that you have a great experience with our spaciously clean and comfortable room as well as our friendly staffs. It is our commitment to consistently maintain excellent service for our valued guests to make them feel like home.

Having a strategic location precisely in front of Kuta Beach and next to the biggest shopping center in Bali – Beachwalk, we are proudly happy to acknowledge that you can spare your wonderful time to try our luscious food at our Samudera Restaurant. We are pleased to know that you take pleasure of our massively beautiful garden, as the place to feel the quiet ambiance after your tiring activities during the day.

We are not only glad to know how much you admire our good location, but also how nice of you to praise our nice swimming pool, which is equipped by swim up bar, as the best spot for relaxing and taking pleasure of the most wanted Bintang beer. We appreciate your feedback about our value for money room rate. In fact, the reason we could proudly give the competitive price, because your booking was directly through our reservation.

Thank you for your feedback regarding the massage, we already shared this information to our Guest Relations, in order to increase the high level of guest satisfaction.
We are looking forward to share another pleasant stay with you.

Best regards,


Bianca Rosetta
Sales & Marketing Manager
Grand Istana Rama Hotel
Jl. Pantai Kuta - Kuta , Denpasar-Bali
Telp : (62-361) 752208 Fax : (62-361) 753178
Email : sm@grandistanarama.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
UAE
Level Contributor
104 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
Reviewed September 24, 2012

As a family and friends we went to Bali in July 2011 to explore surf and kite! We did all three!!
Grand Istana Rama is good value for money but make sure you get it through either Agoda or Bookings.com otherwise walking in from the street or phoning directly is double.

The staff are helpful and the gardeners take pride in their gardens!

The rooms on the East/west wing are much better and get ground floor. There are the units in the middle which are fabulous for a families and larger groups.

They did have trouble with some of the water draining from the showers on the ground floor, hopefully they have resolved that!

The pool needs a revamp as it's very dirty and shabby furniture. Very old towels!!

The breakfast locations is fantastic as you sit and watch the surf from your table if you sit outside. The buffet breakfast is good especially the fresh fruit!!
They were building a wall on the beach hopefully this isn't to high otherwise it will spoil the view completely. The bands are good but the dancers need to improve if they want to keep the walking outside trade!!

Early in the morning you can get a surf in before breakfast, you can hire a surf board from one of the vendors on the beach but negotiate as there are many and you can get a lesson thrown in!! don't worry about the garbage on the streets its cleared by 8am.

You can hire a motorbike for dead cheap but you could end up dead!! Yes there are so many accidents in Bali with tourist especially not wearing helmets! (You can buy your own helmet for cheap)

Clothing is cheap and every vendors loves to barter but don't push them otherwise you lose!!

There are lots of restaurants to choice from try them all!!

We toured the whole Island on motor bikes, be careful as the local police are out and sometimes they stop you for nothing and want a bribe so beware.. Ubud is fabulous and worth going to see a long way on motor bikes, at least 2 day trip and stay over!
Ulluwatu is not for the faint hearted, only experienced surfer can venture out in the huge surf and dangerous reefs.

Take a trip to Nusa Lembongan to surf and see the seed weed reefs - spectacular - hire a motor bike on the Island and go over the bridge something scary to do!!!

Bali is a fantastic holiday Island and worth the long trip there!!

Room Tip: East or west or the middle units
See more room tips
  • Stayed July 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Chantellehowes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
girh, Director of Sales at Grand Istana Rama Hotel Bali, responded to this review, March 13, 2015
Dear Mr. Chantellehowes,

Grand Istana Rama Hotel Kuta Bali is sincerely thankful for spending your precious time to share your review of our hotel during your holiday in Bali. We are gladly contented to know that you have a lovely experience with our nice room as well as our friendly staff, as it is our commitment to consistently maintain excellent service for our valued guests to make them feel like home.

We are contented to acknowledge that you love our buffet breakfast served by Samudera Restaurant, where you can enjoy our scrumptious selection of dishes accompanied by the beautiful view of Kuta Beach. We are also happy that you love our precious location, where is located exactly in front of Kuta Beach, as the best spot for surfing, next to the biggest shopping center in Bali- Beachwalk and close to many places that can be visited for shopping or sightseeing.

We appreciate your feedbacks regarding the pool and towel. We already shared this information to Housekeeping Department, in order to maintain the high level of guest satisfaction. However, as a part of our commitments to deliver the excellent service to our guest, Grand Istana Rama Hotel Kuta Bali has been progressively carrying on room refurbishment and all of the old televisions were entirely replaced with new LED “Sharp” televisions 32 inches.

We appreciate your feedback about our value for money room rate. However, the reason we could proudly give you the competitive price, because your booking was made directly online through our reservation.

We are looking forward to see you again at Grand Istana Rama Hotel Kuta Bali in the near future.

Best regards,



Bianca Rosetta
Sales & Marketing Manager
Grand Istana Rama Hotel
Jl. Pantai Kuta - Kuta , Denpasar-Bali
Telp : (62-361) 752208 Fax : (62-361) 753178
Email : sm@grandistanarama.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ko Pha Ngan, Thailand
Level Contributor
85 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed September 24, 2012

This hotel is set in beautifully maintained gardens and is very quiet. It is situated across the road from Kuta Beach and is also very convenient for the town centre and all it';s attractions. The staff were all extremely pleasant and could not have been more helpful. They also have a very good swimming pool if you don't want to use the beach.

  • Stayed September 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank dantho
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
girh, Director of Sales at Grand Istana Rama Hotel Bali, responded to this review, March 16, 2015
Dear Mr. Dantho,

Grand Istana Rama Hotel Kuta Bali would like to gratefully thank you for sharing your precious holiday experiences with us. We are pleased to know that you have a great experience with our beautifully maintained garden as well as extremely pleasant and helpful staffs. It is our commitment to consistently maintain excellent service for our valued guests to make them feel like home.

As the charming hotel with traditional Balinese design, Grand Istana Rama Hotel Kuta Bali is gladly happy that you love our massively lush garden that gives the serenity and quiet ambience in your room during your rest and relax time. Moreover, we are contented to know that you love our huge swimming pool, which is equipped by swim up bar, as the best spot for relaxing.

Grand Istana Rama Hotel Kuta Bali is also happy to know that you love our awesome location, where is exactly in front of Kuta Beach and next to the biggest shopping center in Bali- Beachwalk.

We are looking forward to welcome you back at Grand Istana Rama Hotel Kuta Bali for your next visit.


Best regards,



Bianca Rosetta
Sales & Marketing Manager
Grand Istana Rama Hotel
Jl. Pantai Kuta - Kuta , Denpasar-Bali
Telp : (62-361) 752208 Fax : (62-361) 753178
Email : sm@grandistanarama.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed September 23, 2012

The staff at the hotel were friendly and helpful. The hotel is just steps away from the beach.
We had a surprise when we checked in. We were given 4 nights of light dinner and beers. Overall very good experience and would recommend whoever is going.

  • Stayed September 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Davekoh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
girh, Director of Sales at Grand Istana Rama Hotel Bali, responded to this review, March 16, 2015
Dear Mr. Davekoh,

Grand Istana Rama Hotel Kuta Bali would like to gratefully thank you for sharing your precious holiday experiences with us. We are pleased to know that you have a great experience with our helpfully friendly staffs as well as our excellent services. It is our commitment to consistently maintain excellent service for our valued guests to make them feel like home.

We are happy that you love our strategic location, where is exactly in front of Kuta Beach and next to the biggest shopping center in Bali- Beachwalk. Thank you for recommending us. In fact, the reason we could proudly give our guests the competitive price, because the booking was directly through our reservation.

We look forward to welcome you back at Grand Istana Rama Hotel Kuta Bali.


Best regards,



Bianca Rosetta
Sales & Marketing Manager
Grand Istana Rama Hotel
Jl. Pantai Kuta - Kuta , Denpasar-Bali
Telp : (62-361) 752208 Fax : (62-361) 753178
Email : sm@grandistanarama.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Grand Istana Rama Hotel Bali

Property: Grand Istana Rama Hotel Bali
Address: Jalan Pantai Kuta, Kuta 80361, Indonesia
Location: Indonesia > Bali > Kuta
Amenities:
Bar / Lounge Beach Business Center with Internet Access Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#12 Business Hotel in Kuta
#17 On the Beach Hotel in Kuta
#40 Luxury Hotel in Kuta
#46 Spa Hotel in Kuta
Price Range (Based on Average Rates): $
Hotel Class:4 star — Grand Istana Rama Hotel Bali 4*
Number of rooms: 150
Official Description (provided by the hotel):
Grand Istana Rama Hotel Kuta Bali as a four star hotel with excellent location on Kuta's superb beach - offers convenience, relaxation and some of the best surfing in the world, just a few step from your door. You just need around 15 minutes drive from Ngurah Rai International Ariprot. Grand Istana Rama Hotel Kuta Bali is within walking distance to international shops of Kuta Square, entertainment venues of Jalan Legian, Poppies Lane and next to the biggest shopping center in Bali - Beachwalk. Grand Istana Rama Hotel Kuta Bali has 150 renovated rooms that consist of Superior Room Upper Floor, Superior Room Ground Floor, Deluxe Room, and Garden Suite, which is sets in 1.7 Hectares of lush tropical gardens for your delightful Bali accommodation. All rooms and exterior spaces reflect the charm and fascination of Bali. As the Balinese style hotel, Grand Istana Rama has a stunning Samudera Restaurant, 69 Tequila Bar, and Ayodya Pool Bar. Samudera Restaurant offers Balinese and International cuisine, with a tropical ambiance. Wherein,for music lovers you can enjoy our live entertainment and sunset session with signature cocktails at 69 Tequila Bar. Grand Istana Rama Hotel features four Meeting Rooms that can cater for up to 30 - 250 attendees for conferences, gatherings, meetings, and weddings. Grand Istana Rama Hotel Kuta Bali as the endlessly happening hotel offers you the long lasting memories during your holiday in Bali. ... more   less 
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Also Known As:
Grand Istana Rama Kuta
Grand Istana Rama Hotel Bali Kuta

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