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“Excellent service, Old Hotel”

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Grand Istana Rama Hotel Bali
Ranked #63 of 253 Hotels in Kuta
Reviewed November 15, 2011

I have just returned from 5 nights at Istana Rama with a party of 8
I cannot fault any area of the services. all staff are always freindly, smiling and helpfull
the rooms where fine,
I had read some poor reviews about breakfast. we had breafast there every day, not sure what there compaints could be?
there was a good varied selection of food, pancake bar and egg bar, plenty of fruit, breads and pastrys,
the location was good, just accross the road from the beach if you want to surf, they hire surfboards at the hotel,
the pool is very big, but very old looking, if they throw out those old day beds and put nice new ones in, it would give it a great lift.
my overall rate of the hotel is good, because there was nothing to fault, but i did find the hotel very old and tired looking, there are so may newer hotels I would expect that you could get them at a similar rate

  • Stayed: November 2011, traveled with friends
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1  Thank Karen G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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811 - 817 of 1,135 reviews

Reviewed November 11, 2011

I stayed at the Grand Istana Rama for 8 nighrs as part of a trip with Friends.We got a great deal through Agoda on the superior rooms, and although they were on the 3rd level and we did not have a terrace or balcony as it stated we would (I saw that the rooms opposite ours did) they werw still very comfortable, quiet and clean rooms. The staff were so friendly and helpful from check in until check out, always smiling and greeting us. The breakfast was great, plenty of variety. Pool was fantastic and pool bar was always a favourite with alot of the guests.. Drinks weren't that cheap but standard for a hotel pool bar. We could walk EVERYWHERE from here. The beach is directly across the road and the hotel is between Poppies 2 and Jl Benesari.The hotel is quite big but its spread amoungst lovely gardens and much better than the big, ugly skyrise hotels going up around it. I would definately return to this hotel if i was wanting a good base in Kuta, and somewhere clean with a traditional balinese feel.

  • Stayed: October 2011, traveled with friends
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3  Thank Ez084
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 6, 2011

stayed at grand istana rama hotel for 9 nights. hotel is in great location for shopping, opposite beach. the staff were very friendly and always helpful. rooms were good sizes and very comfy bed. never had any problems with noise. has swim up bar at pool, excellent cocktails. restaurant was awesome food. we ate there most nights. they do buffet breakfast every morning with everything you can think of. i can not fault this hotel. other than a minor issue at arrival of safe in room, the hotel staff fixed that within 20 minutes. i really dont understand these bad critics about this hotel. excellent value for money. i think if you want a 5***** hot5el then stay in one. but you wont get that balinese atmosphere that you get at this hotel. will be definately staying here again. would reccomend to all!. :)

  • Stayed: October 2011, traveled as a couple
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3  Thank maria s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 24, 2011

My friends and I just got back from this hotel several days ago (3D 2N). My friend used his credit card and booked this hotel from Agoda. However, due to his health reason, he cannot make it for our trip and contacted the hotel for his unavailability. The hotel suggested him to contact Agoda directly and he also sent email containing scan of his ID Card and Credit Card to the hotel management. Up until this process, we think that it was going smooth and no problem at all. But when we checked-in, we were asked to deposit amounting to IDR 500k for each room we booked or swipe our credit card to secure the deposit. We did not know where is that rule came from since logically all of the rooms had already been paid for in full and my "unavailable friend" has already contacted this hotel 2 days prior to the check-in. Maybe Agoda's policy is whenever the person who booked the room becomes unavailable, the hotel should require deposit to avoid credit card fraud or maybe this was the hotel's policy, we certainly did not know.

Pluses:
- Cheap price compared to neighboring hotels
- Only seconds-walking to Kuta beach (right across the street) to see beautiful sunset
- Spacious parking lot and friendly staffs
- Great pool with mini bar in it
- All room facilities work well (even though it took 15 minutes for the shower to heat-up)
- Samudera Cafe and Tequila Bar overlooking the Pantai Kuta street

Minuses:
- Stairs, stairs, stairs (not recommended for old persons)
- Old rooms (need refurbishment)
- New mall/plaza was being constructed just beside the hotel (very dusty)
- Difficult check-in policy if you booked through Agoda

Room Tip: ask for rooms in lower level
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  • Stayed: October 2011, traveled with friends
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Thank prastinho
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 22, 2011

I travelled in Oct with 2 girlfriends and we were looking for somewhere cheap,clean,comfortable,close to the beach and within walking distance to everything and the Grand Istana Rama ticked all these boxes, I would definately stay here again and have no hesitation recommending it to all my family and friends.

  • Stayed: October 2011, traveled with friends
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2  Thank jodi565
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 21, 2011

Its a nice clean place beautiful breakfast everyday and close to everything highly recommend.the staff were also lovely.

  • Stayed: October 2011, traveled with friends
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1  Thank Nerissa73
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 19, 2011

Just got back yesterday. Grand Istana Rama is not grand. It is however comfortable. The room was OK but considering the price it was overated. Small bathroom. The was never mopped in 8 days. The location is difficult for transport access as it is all one way. The feel for us of the area is very different. The hotel staff are VERY slow with service at bar and restaturant and it is expensive to drink there. Lucky we prefer having a bintang on the beach, bar etc. The holday was great but as usual its who you are with and what you make of it. We LOVE Bali and will continue to go back at least once a year, just not to Grand Istana Rama and not to Kuta. We prefer Legian and visit Kuta. The hotel is smaller but far from better, the star rating is probably 1 to many.

  • Stayed: October 2011, traveled with friends
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2  Thank blaige
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Grand Istana Rama Hotel Bali

Address: Jalan Pantai Kuta, Kuta 80361, Indonesia
Location: Indonesia > Bali > Kuta
Amenities:
Bar / Lounge Beach Business Center with Internet Access Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#12 Business Hotel in Kuta
#17 On the Beach Hotel in Kuta
#39 Luxury Hotel in Kuta
#45 Spa Hotel in Kuta
Price Range: $35 - $110 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Grand Istana Rama Hotel Bali 4*
Number of rooms: 150
Official Description (provided by the hotel):
Grand Istana Rama Hotel Kuta Bali as a four star hotel with excellent location on Kuta's superb beach - offers convenience, relaxation and some of the best surfing in the world, just a few step from your door. You just need around 15 minutes drive from Ngurah Rai International Ariprot. Grand Istana Rama Hotel Kuta Bali is within walking distance to international shops of Kuta Square, entertainment venues of Jalan Legian, Poppies Lane and next to the biggest shopping center in Bali - Beachwalk. Grand Istana Rama Hotel Kuta Bali has 150 renovated rooms that consist of Superior Room Upper Floor, Superior Room Ground Floor, Deluxe Room, and Garden Suite, which is sets in 1.7 Hectares of lush tropical gardens for your delightful Bali accommodation. All rooms and exterior spaces reflect the charm and fascination of Bali. As the Balinese style hotel, Grand Istana Rama has a stunning Samudera Restaurant, 69 Tequila Bar, and Ayodya Pool Bar. Samudera Restaurant offers Balinese and International cuisine, with a tropical ambiance. Wherein,for music lovers you can enjoy our live entertainment and sunset session with signature cocktails at 69 Tequila Bar. Grand Istana Rama Hotel features four Meeting Rooms that can cater for up to 30 - 250 attendees for conferences, gatherings, meetings, and weddings. Grand Istana Rama Hotel Kuta Bali as the endlessly happening hotel offers you the long lasting memories during your holiday in Bali. ... more   less 
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Also Known As:
Grand Istana Rama Kuta
Grand Istana Rama Hotel Bali Kuta

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