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“Holiday from Hell”
Review of The Bene Hotel

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The Bene Hotel
Ranked #47 of 340 Hotels in Kuta
Certificate of Excellence
Perth, Australia
Level 2 Contributor
5 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
“Holiday from Hell”
Reviewed April 26, 2014

We recently stayed at The Bene Hotel arriving the 18th April Departing the 21st April 2014 ,Initially the first three days were good hotel was not overly busy service was great but oh boy come Easter Friday it started to change rooms would not be made up, it would take several calls to house keeping or reception to get them to come clean, House keeping just made a bed washed coffee cups and glasses was about all, this got worse with me calling them several times on Easter Saturday to come make up the rooms, The Hotel service degraded to Zero in my humble opinion once they got busy.
On check out OMG they wanted to charge for there house keepings errors missing towels etc , I even paid for my partner and her son to have a late checkout who they charged again when they checked out. I would not recommend this place its only seven months old but boy it looked older than seven months even finishing's is poor on the structure it looked ok from a first glance but boy it sure was not.
The Sunday they had an issue with there laundry service and you ended up with no towels on the morning till they got there precious laundry.
So sometimes its better to stick to the old known than the unknown as The Bene should stay unknown in my opinion. Oh and 90 % of staff have no understanding of English typical Bali they use the language issue as a problem when you explain things the =y then defend saying they don't understand Amazing they must have these words imprinted in there heads but sell oh boy or charge they just run up the bills, agreed If you use it you pay for it but boy You cannot even discuss there charges as they pull the I don't know I don't understand.
So beware travellers may be a good add on the internet to use but personally I would think twice.

  • Stayed April 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Arthur G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sumariana M, Manager at The Bene Hotel, responded to this review, May 5, 2014
Dear Arthur G,

Thank you very much for taking the time to write and share the comments about your recent stay with us and we would like to extend our sincere apologies for your unsatisfactory experience.

For us guest feedback is always highly valued as it helps us evaluate the level of service that is being provided as well as identify specific area that need to be addressed.
Further, we would like to clarify few things about your issue.
Our staff would clean your room as standard unless you put the “Green Globe Card” over the bed and keep hanging thee towels in the rack which mean your linen and towels wouldn’t be changed.
On Saturday easter your room has been cleaned before mid day whilst your partner requested to clean at 17.00 hrs and we have no any problem with any laundry service because we have linen and towels par stock exceeded the requirement.

We would like to assure you also that we haven’t charge you for your partner’s late check out, as you may see on the copy of the hotel bill.

During your stay we noticed that you have some disagreements with your partner since you quarreled with her son shortly after arriving to the hotel, and we try to assist you and your partner in between.
Your partner asked to pay her bill separately then we charged only for the late check out as she checked out at 18.30 hrs whilst you departed in the morning.This is as well mention on the copy of the hotel bill.

Please rest assured we are firmly committed to correcting our shortcomings and regaining your trust in us.

Once again, thank you for having stayed with us and we look forward to have the opportunity of welcoming you back to The Bene in the near future.


Best regards,
Made Sumariana
Resort Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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  • Value
  • Cleanliness
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A TripAdvisor Member
Reviewed April 21, 2014 via mobile

Easy walk to beach. Close to everything. At least 3 spas and 2 mini markets on walk to beach. Seemed to be a surfer's pub and hangout on the way to beach also. Located very close to best western. Rooms are good size. Meal area is a bit small for peak breakfast time. Pizza was not great tried teaching them how to make meat lovers.. bbq sauce is not tomato sauce with chilli on it. All up nice stay with family.

Stayed April 2014, traveled with family
Helpful?
2 Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sumariana M, Manager at The Bene Hotel, responded to this review, May 5, 2014
Dear,

We thank you for taking your precious time to write a review about your recent stay at The Bene. Your inputs of our service and facilities is highly appreciated. We glad to know that you are happy with the room, as restaurant has a few points to improve, we will closely look into it and improve it up to our guests expectation.

We are looking forward for another opportunity to welcome you back at The Bene hotel in the nearest future.


Sincerely Yours


Made Sumariana
Resort Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kuala Selangor, Malaysia
Level 3 Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed April 13, 2014

It was my very first time to Bali, without doing much research I had decided to spend 2 nights at Kuta. Kuta is one of the most happening streets in Bali, if you wanted to have a drink at night by the beach, you could consider Kuta. We booked The Bene Hotel, and I’d definitely recommend it to my friend and family for its hospitality, location and the pretty pool!!

The Bene Hotel located just about 5 minutes away from Kuta Beach and about 10mins from the Legian street. If you wanted to get out of Kuta and Legian you could get the hotel shuttle to drop you off to Seminyak (but you have to find your own way home).

Besides the location, the main reason that I speak highly of The Bene Hotel was its hospitality. All the staff was very nice and helpful, they treat you as if you’re the VVIP. Yet the price was just about 78USD/night.

The room was really clean and the size of the room was just nice for a couple, they also have room that suitable for family vacation as well. The provided breakfast was not something up to 4star standard but I am sure you could compromise it for the pool view :)

For more information: http://wp.me/p3Gpak-1se

Room Tip: choose the ground floor room to direct access to pool.
See more room tips
  • Stayed March 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Clumsymelmel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sumariana M, Manager at The Bene Hotel, responded to this review, April 16, 2014
Dear Clumsymelmel,

Firstly we thank you for choosing The Bene as your host for your first visit to Bali, its a real honor for us. Also for your time to write a review of it and share the experiences with the others.
Our location is exactly as you explained, tucked in the quiet corner of the hustle and bustle Kuta area, once you enter the hotel area you will feel the serenity.. while only in 5 minutes walk you can find Kuta Beach and the busy Legian Street at the other side, where shopper heavens located.

As a hospitality establishment, we put forward the quality of service with our Balinese frienliness hospitality as the basic. All the staff have mission to fulfill the guest's expectation or even beyond.
Thank you for your acknowledgement of our cleanliness of the room, pool, and other facitlities.

There always point to improve.. that is why we valued all the coments and reviews from our costumer. Thank you for your constructive comment on the breakfast.

All in all we thank you to recommed The Bene to your friends and families for their holiday in Bali. We are looking forward for another opportunity to serve and welcome you and your friends and families back at The Bene at the nearest future.


Sincerely Yours


Made Sumariana
Resort Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Gold Coast, Australia
Level 5 Contributor
61 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 82 helpful votes
Reviewed March 30, 2014

We were only here for 8 hours, used as a bed/shower while waiting for our flight home.
We checked in here when our previous hotel could not provide late check out.
Staff were very friendly and helpful, check in quick and we were shown to our room on the 2nd floor.
New and modern, hotel style accommodation.....be interesting to see what it's like in a few years time.
Our room had a balcony, over looking the pool. Bed was comfortable, soft compared to others in Asia. Bathroom was average size, shower was very large and powerful.
Slippers and robe provided in room.
Pool is in the middle of the building.
The pool is clean, and a decent size, however has a cloudy appearance, not sparkling clear water.
There is a bar by the pool serving drinks etc.
Comfortable sun lounges around the pool, I doudt there would be enough if the hotel was full though.
We had room service and it was quick and tasty and resonably priced.
The location was good, tucked down a Laneway between Legian St and the Kuta beachfront.
I would recommend for those wanting a modern, comfortable base for business or shopping and excurtions, however if you want to laze around at a resort, this would probably not be what you are looking for.

  • Stayed March 2014, traveled with family
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank TraceJase
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sumariana M, Manager at The Bene Hotel, responded to this review, April 4, 2014
Dear Tracjase68,

Thank you for yoour time to write a review of your recent 'short' stay with us, eventhough it was short but your review was quite comprehensive and details.

Considered as a newly opened hotel our concept is modern minimalist, yet complete in room facilities. Our staff is well trained in Balinese hospitality with its friendliness, and guests satisfaction oriented service.

We would like to have another opportunity to serve you back.. for a longer stay in the nearest future so we can deliver a complete wonderful experience of staying at The Bene.


Your sincerely


Made Sumariana
Resort Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level 1 Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed March 27, 2014 via mobile

Hotel staffs are friendly. Pool well maintain but juz the water of the pool is abit milky not a clear pool water supposed to be. My son enjoy the pool so much. Got a pool access room but only disappointed of the drain smell. Location was good.overall my son n I had a fantastic stay n time. Bravo to bene hotel.

Stayed March 2014, traveled with family
Helpful?
1 Thank Marni O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sumariana M, Manager at The Bene Hotel, responded to this review, April 4, 2014
Dear Marni O,

Thank you for your comment for your recent stay at The Bene and mention it as A Fantastic Stay.
Please apologize for the defect during yor stay, we will urgently follow up on your cemment on the defect. But awe glad that you and your son overall enjoyed very much the hotel and its facilities.

Thank you for choosing The Bene for your family holiday.. and we are looking forward to welcome and serve you back at The Bene in the soonest opportunity.


Your sincerely


Made Sumariana
Resort Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Zurich, Switzerland
Level 4 Contributor
41 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed March 21, 2014

The location is pretty good and central. It just takes a few minutes to get to the main street Jalan Legian. The service is pretty good, too. Always friendly and helpful and ready for a chat. Only thing, they want to take copy of credit card when check-in, but just let them know you don't wish them to do so.
Breakfast was pretty good. Buffet style with a good variety of choices. The freshly made pancakes had it all in for me.
The room was spacious and clean and even though all rooms are facing the poolside, it was never loud or disturbing.
Can highly recommend The Bene hotel and would chose to stay here again.

  • Stayed March 2014, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank xplorenewshores
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sumariana M, Manager at The Bene Hotel, responded to this review, April 4, 2014
Dear globetrotter1277,

Thank you for writing a review on your recent stay with us at The Bene, and share it with others. It is very happy to know that you enjoyed your stay, ackowledging our friendly service and happy with the facilities of the hotel, specially the room.

Our breakfast is simple buffet yet comfort for breakfast meals, with the egg station and pancake station where you can have your ommellete or any kind of egg dishes freshly cooked.

Location wise we are in the quiet section of the central kuta where we can easily acces the beach and shopping center at the other ends.

Once again thank you very much and we look forward to welcome you back at The Bene at the nearest future.


Best Regards

Made Sumariana
Resort Manager.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed March 12, 2014

My sister and I stayed at the Bene for a week in February. The hotel itself is more than adequate as a comfortable location to retreat to at the end of a busy day.

It is a 10 minute walk to beachwalk hotel which has plenty of shops, cafés and restaurants, a 20-30 minute walk to Kuta Square and the party district and a block away from the beach (however, Kuta beach isn't spectacular so I wouldn't stay at the Bene/ Kuta in general if you'd intend to go to the beach on a daily basis.)

The hotel, both exterior and interior, was extremely clean clean and the staff were lovely. I would recommend the Bene to anyone who intends on visiting Bali to do day trips and explore and would just like a comfortable base for the mornings and evenings. The hotel doesn't have much to offer as far as entertainment or dining goes, but fine for room service on lazy nights.

Overall, it's certainly not a resort and I wouldn't recommend it to anyone who enjoys spending whole days at hotels, but it is more than adequate otherwise.

  • Stayed February 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Marijana D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sumariana M, Manager at The Bene Hotel, responded to this review, March 13, 2014
Dear Marijana D,

Thank you very much for your time to write a review of your recent stay with us at The Bene.We are glad to know that you have a pleasant stay, and enjoyed the facilities and our Balinese Hospitality. We try to keep the cleanliness of the rooms and other facilities as our top priority, as asseta brand new hotel, we put extra effort on it. The staff for us is the biggest asset of the hotel, so we try to keep them perform as genuine Balinese people with its smile and friendliness.

Thank you for your input on the evening entertainment, currently we are working on how to put some more attraction during evening time.

Once again we thank you for choosing The Bene for your vacation, and we are looking forward to welcome you back at the nearest future.


Your Sincerely



Made Sumariana
Resort Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Bene Hotel

Property: The Bene Hotel
Address: Jalan Benesari, Kuta 80361, Indonesia
Location: Indonesia > Bali > Kuta
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Swimming Pool
Hotel Style:
#33 Spa Hotel in Kuta
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — The Bene Hotel 3.5*
Number of rooms: 109
Official Description (provided by the hotel):
A brand new 4-star hotel, The Bene Hotel Kuta is located in a secluded and quiet area of central Kuta while it’s only 5 minutes walking distance to the long stretch of Kuta beach, exclusive Beachwalk shopping and entertainment center, trendy street restaurants and cafes, nightlife venues, and Kuta’s art markets. With its own casual dining restaurant, roof top café and bar with sea view, and comfortable rooms and suites, each guest will have a truly remarkable Bali experience. ... more   less 
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Also Known As:
The Bene Hotel Bali/Kuta

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