Humiliated, tormented and bullied as a result of incompetence from check in staff, front office staff, bar staff, night auditing staff and the night duty manager. An incorrectly entered room allocation resulted in me being dragged out of bed at midnight treated like a lying criminal by the staff with security present in the lobby of the hotel.
Prior to this at 11:15PM I was telephoned and asked to make payment on a $25 Bar account. On my arriving at the front desk no information I provided was believed by the staff regarding my name, room number, the account, and further more, and no account was available to scrutinise. My parting statement and my belief of agreement the matter could be sorted out in the morning.
Subsequently at 11:45PM a knock on the door and I was escorted to the front desk. Following a protracted interrogation it was established the information previously provided was correct and the account belonged to a colleague. I immediately settled the account in cash. The duty manager lectured me on how hotel procedure operated and the predicament and problem was MY FAULT and that of my colleague and I should be the one to educate the colleague on the White rose hotel procedure. When asked 9 times (after asking the question 3 times I thought it best to keep count) "how is it my fault or my problem" random answers were provided with no relation to this question.
When the question of compensation was raised with the duty manager, he became irrational raising his voice and repeated the abstract answers previously provided and instructed me to make the request to my colleague. When I invited the duty manager to come with me to the colleagues room so the duty manager could explain hotel procedure, he declined because it "is hotel policy not to wake customers after midnight"
I attest to the fact and the experience you can be harassed before midnight, dragged out of bed, interrogated by staff, intimidated with security present, treated as a lying criminal, embarrassed in front of other hotel guests, bullied by a duty manager, who turns into a pumpkin at midnight.
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- Also Known As:
- White Rose Hotel And Villas
- White Rose Legian Kuta
- White Rose Hotel Bali
- White Rose Legian Hotel Kuta
- White Rose Kuta Resort, Villas & Spa Bali