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“Good environment and is really nature in your door”

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EDEN Hotel Kuta Bali - Managed by Tauzia
Ranked #56 of 340 Hotels in Kuta
Certificate of Excellence
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“Good environment and is really nature in your door”
Reviewed February 8, 2014

Very delightful with the surprises of honeymoon cake and room decoration by Eden hotel despite I did not requested. Just an email communicated down to them that I would like to have one king size bed as is my honeymoon, they had given me such surprise..really appreciate and love them

  • Stayed February 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Magstev
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EDEN Hotel K, General Manager at EDEN Hotel Kuta Bali - Managed by Tauzia, responded to this review, February 16, 2014
Dear Magstev,

Thank you very much for your comment on your stay at Eden Hotel Kuta.

We are happy to make our guests happy ,especially if they choose us to celebrate their honeymoon .

We are looking froward to welcoming you for your next stay .

Best Regards,

General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,415 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (205)
Date | Rating
  • Arabic first
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Swedish first
  • Thai first
  • Turkish first
  • Any
English first
Kuala Lumpur, Malaysia
Level 3 Contributor
7 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed February 4, 2014

a) Location - The hotel is just few meters from Discover Mall and about a kilometer to Kuta Beach.
b) Checking in - The staff took a lot of time to check us in. But they are very humble and entertained every questions.
c) Room - The room is nice, clean and comfy. But there is nothing in the fridge except 2 bottles of water. Had a problem with the air-cond as it takes an hour to cool.
d) Value - Very good value for the money because of its location and the food.

  • Stayed February 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Photoveller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EDEN Hotel K, General Manager at EDEN Hotel Kuta Bali - Managed by Tauzia, responded to this review, February 16, 2014
Dear Photoveller,

Thanks a lot for taking time to write a review on our hotel. Your compliments are really appreciated.

I am sorry and apologize for empty mini bar and the air con .We are going to make sure fridges are full and check our air-con condition .

I hope to welcome you again very soon .

Best Regards,

General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney, Australia
Level 1 Contributor
3 reviews
Reviewed February 2, 2014

The hotel was great. I agree with most comments about water being smelly for first few minutes but it was alright after first 2-3 minutes. The staff was excellent. Very very humble and always eager to help. The fire dance almost every alternate day was great. The breakfast buffet was awesome as well. Despite myself being vegetarian, I was never short on options in breakfast. The only downside was about the phone call rate they ended up charging me. When I checked in, I asked about the local phone call rate and what they quoted me was different than what they charged me. When I inquired, they did inform me that they had different call rates for landline, mobile, etc. However that was not clarified when I asked the call rate at the time of checking in.
Having said that, I will definitely recommend this place to anyone who will be visiting Bali and planning to stay in Kuta.

  • Stayed January 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank SydneyIndian2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EDEN Hotel K, General Manager at EDEN Hotel Kuta Bali - Managed by Tauzia, responded to this review, February 10, 2014
Dear SydneyIndian2014,

Thank you for your review following your stay at Eden Hotel Kuta, Bali. Especially your compliment on our staff .
I was particularly attentive to your last comments about the phone . I will make sure next time the information gets clearer .

Hoping I will be able to welcome you again soon .

Best Regards,

CHAMKHIA M.ALI
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Perth, Australia
Level 3 Contributor
13 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed January 31, 2014

I agree with Hayley. I've stayed in hundreds of hotels (work & holidays) & this is a perfect hotel for a Bali stay. Breakfast buffet each morning was awesome. Staff are super friendly & always smiling. Nothing was ever a problem for them to help you. The free mountain bike(we stayed 12 days) was great. Rooms were modern & fresh. Yes the shower had a funny egg sort of smell at first minute or so but went away no problems. The suite my brother had was great - we had a normal room & that was fine too. Great location, right next door to the Febris. Main pool wasn't deep but deep enough for a swim, great for kids as our 8 yo could always touch the bottom.
The peoples comments below with big negative problems must just be negative people in general. Yes some comments must of happened but ignore the extreme 'worst hotel ever' types, they have got to be habitual whining, picky complainers to carry on like that in Bali (you know the types who insist everything must be perfect for their experience & rant n rave if it's not).
Another good thing is many of the guest are from other countries so it's not full of Aussie Bogans ......we'll not yet anyway. We had room service a lot & food was great & priced well. Our rooms air on worked well(3 families). Only complaint is it can be a bit noisy, maybe the tiled halls echo everything louder.

Room Tip: Get a suite if more than 2 of you.
See more room tips
  • Stayed January 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank PerthTraveler2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EDEN Hotel K, General Manager at EDEN Hotel Kuta Bali - Managed by Tauzia, responded to this review, February 10, 2014
Dear PerthTraveller2014,

What a pleasure to read such a nice review on our Hotel.Yes ,we try at Eden Hotel Kuta to make our guests feel comfortable and happy . We are always welcoming positive and negative comments .
We are working on the negative ones to keep on improving our guests’ satisfaction.

We are fixing once and for all the issue with smelly water and are doing our best to reduce the noise inconvenience .

I am looking forward to welcoming you and your family again at Eden Kuta .

Best Regards,

CHAMKHIA M.ALI
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed January 30, 2014

Hotel was lovely, would stay there again. Only downside was the shower smell but as long as u turned it on and then organized ur stuff for a shower it was fine by the time u got in it.

Rooms were lovely, very modern. Breakfast was amazing and probably the best I've had from a hotel in Bali. We stayed our last night in Bali at the dynasty hotel due to a cancelled flight (not my choice the other half thought it would be good, and we weren' t paying) and I can easily say the hotel room at the Eden was nicer cleaner and the breakfast was heaps better.

My dad and uncle were staying in the hotel at the same time and they have both enjoyed there stay, they had three to a room and the hotel had run out of the extra bed and the kids had to sleep on the wavy couch, which was fine for a small child. Dads room have a few things that needed fixing but hey all hotels r like that.

The Eden is defiantly worth the money and they staff were lovely.

  • Stayed January 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Hayley M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EDEN Hotel K, General Manager at EDEN Hotel Kuta Bali - Managed by Tauzia, responded to this review, February 10, 2014
Dear HayleyM

Thank you for your kind review on Eden Hotel Kuta, Bali. I am happy to inform you the the shower smell is going to be fixed very soon once and for all . It took us time to find out how to . It was a real pleasure to read your comments . I am so happy you liked the room and loved our breakfast .
We believe breakfast should be a very special moment when sleeping in a hotel.So we try to provide variety and quality .

I really hope to welcome you again at Eden Kuta and ,with our issues fixed, giving you an even better experience.

Best Regards,

CHAMKHIA M.ALI
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Perth, Australia
Level 5 Contributor
51 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed January 27, 2014

My 9th time in Bali and definately one of my favourite hotels! A lot of reviews will tell you the pool here is bad. There is actually TWO pools, one for sunbaking the other for swimming, and most people don't see the second because it is further into the hotel. THE POOL IS FINE!!
The rooms are gorgeous, definately one of the nicer rooms I've stayed in especially considering how cheap it was! It is relatively new so you don't have to deal with old fixtures, etc.
Angel0ne said they don't serve cocktails at the bar. THEY DO and have a good range at really good prices. The only downside is we were on the ground floor near the lobby and it was quite noisy, but that is to be expected considering how close we were. Perfect for a couples getaway and so close to the main Kuta district.
Great Wifi signal too

Room Tip: Ask for a room that is not on the ground floor or that is away from the lobby
See more room tips
  • Stayed June 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank nldeacon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EDEN Hotel K, General Manager at EDEN Hotel Kuta Bali - Managed by Tauzia, responded to this review, February 3, 2014
Dear Nldeacon,

Thank you for your review.

We are happy that you enjoyed your stay with us and that our hotel met your expectations .
We hope you will choose Eden Hotel Kuta for your 10th trip to Bali.

Best Regards,

CHAMKHIA M.ALI
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Perth, Australia
2 reviews
Reviewed January 27, 2014

I have been to Bali over 20 times and this by far is the worst hotel I have ever stayed at. Upon arrival our room was dirty the, aircon was broken, they had charged us for 2 rooms, we order an extra bed and we had to wait to the next day for it to arrive. During our stay a huge group of kids checked into the hotel taking up 75% of the rooms, after their arrival they where running up and down the halls ways screaming and yelling!! I had to complain to reception 6 times before anything was done about it! Breakfast is packed and there isn't enough tables for everyone so people have to stand while eating, the pool is literally 1.5m deep and they don't serve alcohol at the pool bar. Cocktails are not served anywhere in the hotel!! Trying to sleep at night was difficult as workers are talking outside your door and the walls are thin so you are able to hear people talking in the rooms next door! Overall was the worst hotel and I wouldn't recommend it to anyone.

  • Stayed January 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Madbea123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EDEN Hotel K, General Manager at EDEN Hotel Kuta Bali - Managed by Tauzia, responded to this review, February 3, 2014
Dear Madbea123,

Thank you for your comments .I am so disappointed to hear about your experience at Eden Hotel Kuta, especially regarding your interaction with the staff.We certainly care about each and every guest who walks into our hotel .
This is absolutely a training opportunity and will be taken very seriously.

Looking forward to welcoming you again soon with a much better experience.

Best Regards,

CHAMKHIA M.ALI
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about EDEN Hotel Kuta Bali - Managed by Tauzia

Property: EDEN Hotel Kuta Bali - Managed by Tauzia
Address: Jl. Kartika Plaza Kuta 42, Kuta 80361, Indonesia
Location: Indonesia > Bali > Kuta
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#21 Family Hotel in Kuta
#21 Business Hotel in Kuta
#34 Luxury Hotel in Kuta
#39 Spa Hotel in Kuta
#50 Romantic Hotel in Kuta
Price Range (Based on Average Rates): $
Hotel Class:4 star — EDEN Hotel Kuta Bali - Managed by Tauzia 4*
Number of rooms: 277
Official Description (provided by the hotel):
Eden Hotel Kuta Bali which is ideally located in the center of a tourism area Kuta Bali, at Jl Kartika Plaza Kuta 42, which includes the well known Kuta Beach and Bali Discovery Mall. Only 10 minutes away from Ngurah Rai Airport. 25 Minutes from Denpasar and 20 minutes from Jimbaran - Nusa Dua tourism area. Eden Hotel Kuta Bali is the perfect venue for Business and Leisure. ... more   less 
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EDEN Hotel Kuta Bali - Managed By Tauzia

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