I have read some of the previous reviews and am saddened for those previous people, we all rely so much on our hotels to make our stays enjoyable.
Well I can only say the new accor management of this hotel must have really responded to these previous guest comments as our comments can only begin with, WOW!
Talk about nice clean, good sized, rooms with great kingsize beds, toilet with bidet, freestanding bath and seperate shower. The 4th floor pool is seamless with the ocean view and we loved every single sunset at the pool and bar, overseen by "Manik" our pool attendant. With Manik around we did not even have to move an umbrella, chair or get a towel, he was so attentive and was completely aware of our comfort at all times. Happy hour was from 6-7pm, and "Wira and the boys at the bar, " really looked after us every evening.
The pool at night has a starlight effect though the bottom, everybody commented, how amazing it looked and felt, just like swimming amongst stars.
Reception has been totally on the ball, attentive and dilligent, all our accounts for hotel services were accurate, "Putu and Rio" you both are amazing on the desk. The general manager of the hotel, Thierry has been accessable and easy to talk too, what a vision he has for this hotel and a genuine guest sincerety that made us feel very special. This true sincerety and care seems to move down through every member of the staff, but one more good man deserves special mention, "Panji" We could not have been so enthralled with our stay but for you, you were constantly attentive and sincere, a true star in this terrific hotel, thankyou, thankyou. Would we stay here again?
We would not stay anywhere else!
With a warm and sincere thankyou to all the staff.
Ray and Fiona Kool.
Ps: We apologise for the lack of photos but the trip advisor website failed to upload a single photo of even 1.77 meg and we finally gave up trying.
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