We decided to spend my wife's birthday over in Bali and chose the Heritage Hotel since it is close to the beach, pictures look good, 5 star hotel and recommendations from others in the net. Upon arrival at the hotel, I notice that the path leading to the hotel passes thru a lot of renovation. I thought Omg another one of those hotels again. Upon arrival on the 4 floor reception I like the layout, clean and 'australian design interior' hotel. Check in was not a problem, room looks great with latest features like mini bar in rattan box like luggage setup. But alas .... no hot water!I inform the reception and to my surprise I was told all the rooms like that when I wanted a room change. Engineering working on it. 1st night bathing in cold water. It was ok the next day. Prior to my arrival, I have inform the hotel that I would like to have a cake for my wife's birthday. Verified thru email earlier, I was expecting it to come some time along the day. At 11pm I walked down to the reception and have to ask embarrassingly 'Where's my wife's cake?' The receptionist and a room attendant was at the door after 10 mins and said that they didnt know when we would be back to the room so they didnt send the cake........ 11pm?My cake plate was not even cleared from outside my door until late afternoon the next day. Very poor service from room service. Other small little things like no toilet paper on the coffeehouse toilet and rusting metal structure that line the facade of the hotel, no indoor plants to warm the place are noticeable, not very attentive service staff for the coffeehouse, no manager on duty thru out our stay to handle matters, no one to do small talk with guest like a PR person around. Other than that, food is pretty decent for breakfast and the housekeeping staff are friendly and efficient.All in all, not worth the performance of a 5star hotel.
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