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The Kuta Beach Heritage Hotel Bali - Managed by Accor
Ranked #19 of 251 Hotels in Kuta
Certificate of Excellence
Reviewed December 26, 2013

Nice, comfortable, upscale hotel, located on the main drag along the beach. Unfortunately, they've built a big, tall wall along the road blocking any view of the ocean. Kuta has become very touristy, and not cheap any more.

  • Stayed: November 2013, traveled as a couple
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Thank george h
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagerTKBH-Bali, General Manager at The Kuta Beach Heritage Hotel Bali - Managed by Accor, responded to this reviewResponded December 30, 2013

Dear George H,

Thank you for taking the time to drop a review of your recent stay at our hotel.

We are very pleased to hear you enjoyed the hotel and had a memorable stay with us.

Looking forward to welcoming you back in the future..

Best regards,
Robert Atlee
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,009 - 1,015 of 1,511 reviews

Reviewed December 21, 2013

We choice this place to stay our last 11 days in bali, what was the better choice ever!

Front of Kuta beach, amazing big breakfast, close of few restaurants and shopping's.

All almost perfect, staff very nice and helpful.

I need to say thanks for the duty manager for all what did to us, but

The dream get a smash,

In our last day in Bali the hotel organize to we leave our baggage with the concierge/porters, so when you are in 4-5 star hotel you never ever will think about theft right?

Well but that happen, i and my fiance left everything with the concierge/porters include her handbag, what i left some US dollar (in side of my wallet and hers wallet) for some emergency, and i save 1 note of each rupiah to me collect, and what happen?
The concierge/porter rob me $50.000 rupiah and 35US dollar.

People will say, "why are you complain about this what isn't nothing", the question isn't how much was, but think, you doing a trip and some airport do not accept card (like Kuala Lumpur), you need to have cash.
And when you are going to use that cash what you save for that occasion, that just gone.

I just miss the money at Sydney after few hours after left Indonesia.
This make me very disappointed, and more disappointed is, since i back home we tried to contact the hotel and nobody response my emails or notifications.

The sad is when something is missing, people always say is the HK, but they i can tell was perfect. Never miss nothing from my room, since i always left my stuff in the drawers and always left money too.

So if you stay there never leave anything of value in your baggage with the concierge/porters, if going to leave use locker

Without this was amazing

  • Stayed: November 2013, traveled as a couple
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5  Thank Juninho-NZ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagerTKBH-Bali, General Manager at The Kuta Beach Heritage Hotel Bali - Managed by Accor, responded to this reviewResponded January 5, 2014

Dear Juninho,

Thank you to write a review of your recent stay at The Kuta Beach Heritage Hotel, Bali – Managed by Accor.

We are delighted to know that you had enjoyable stay with us. We sincerely apologize for the concerns that you had. Please rest assured that we directly investigated the matters to our Head of department.
For further concerns, please email us at H8151-gm2@accor.com

We look forward to welcome you back and we hope we could serve you better in the next future.

Best regards,
Robert Atlee
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 21, 2013

The hotel is strategically located across the Kuta beach and everything you need is within walking distance. The lobby is interestingly located "deep inside" the hotel but that was okay for me. I really love the interior!!! The room is very modern; the separated toilet and bathroom, the funky wardrobe, the super comfy bed, everything about the room is above average. Really want to stay again in this hotel for my next visit :D

  • Stayed: December 2013, traveled on business
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Thank Terrylia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagerTKBH-Bali, General Manager at The Kuta Beach Heritage Hotel Bali - Managed by Accor, responded to this reviewResponded December 30, 2013

Dear Terrylia,

The rooms and interior design are very unique and a very much a favorite aspect of the hotel with our guests.

Thank you for letting us know , and we look forward to welcoming you back on your next visit to Bali.

Best regards,
Robert Atlee
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 20, 2013

  • Stayed: December 2013, traveled with family
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Review collected in partnership with Accorhotels.com
Thank Sellychristina
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
ManagerTKBH-Bali, General Manager at The Kuta Beach Heritage Hotel Bali - Managed by Accor, responded to this reviewResponded December 30, 2013

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Reviewed December 14, 2013

I am a member of accor advantage plus. When accor annual sale event, I booked this hotel because it’s the newest accor hotel and had a cheap price.

We stayed from 7-12 november in room 347 (superior room). Check in was smooth. The room was facing at the back side with the view of ruin houses. The room was luxury and large. Bed was comfortable.

On the first day, I found the towel and pillow sheet had stain in it. The next day, I leave a note for cleaning staff and they changed it. I was told by receiptionist that there was no smoking rooms in this hotel, so if you are a smoker, better to have a room with a balcony ( not sure what type).

This hotel was in the big mall, no tropical garden, the lobby was in the center of the building with no outdoor view. It’s not my kind of hotel that I would go for holiday. For my next holiday in January 2014 that i already booked, I will to ask a room with balcony.

The pool was great, clean and the view exactly like the picture.
Breakfast was average for 5 star hotel, not much variety and taste. Service was slow, we repeatly everyday asked for coffee.
Location is great, the heart of Kuta, near everything. All the staff was friendly and helpful.

  • Stayed: November 2013, traveled as a couple
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Thank 3t36
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagerTKBH-Bali, General Manager at The Kuta Beach Heritage Hotel Bali - Managed by Accor, responded to this reviewResponded December 16, 2013

Dear 3t36,

Thank you for dropping a review of your recent stay at our hotel. We hope you had enjoyable stay with us.

We have noted your comment regarding breakfast, the service, and stain in the towel and pillow sheet . Please rest assured that we has passed to our department concern for their awareness to prevent any future occurrence.

We look forward to welcome you back in January 2014 and we hope we can serve you better from your previous stay.

Once again, thank you

Best regards,
Robert Atlee
General Manager

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Reviewed November 27, 2013

We stayed here for two night before departing Bali. We usually stay in lower priced accomodation, but thought we would splurge when a great discount price came available online. The hotel is directly situated across from the main beach and central to everything else you would expect. The room was exceptional. King size bed..very comfortable and the bathroom was beautiful. Very modern and a well designed work of art. The hotel offers so much more, but we only used the room and the pool. The pool is a roof top with beautiful lighting under water. This place offers much more than we would normally ask for in our travels. Normal room rates are much higher than what we paid on the special rate. We felt spoiled in luxury.

Room Tip: We were on the main lobby level with a king bed. Luxury for sure.
See more room tips
  • Stayed: November 2013, traveled as a couple
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Thank tws4nr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagerTKBH-Bali, General Manager at The Kuta Beach Heritage Hotel Bali - Managed by Accor, responded to this reviewResponded December 2, 2013

Dear Tws4nr,

The owners of the hotel were very particular about creating “comfort” to ensure our guests experience absolute rest, and comments about the beds are repeated so often.

We are pleased once again to hear that you also appreciated the comfort, and thank you for taking the time to let us know.

Thank you for your review and we look forward to welcoming you back in the near future.

Best regards,
Robert Atlee
General Manager

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Reviewed November 27, 2013

i choose the hotel because it's location. didnt expect much as the entrance area looks so old. I can imagine my boss complaining me for choosing this hotel. all the doubt remove instantly when i enter the room. I stayed in the Junior Suite for the 1st nite and deluxe heritage on my 2nd. Both rooms are great. the junior has its own coffeemaker :D. Both rooms have comfortable bed. they separate the bathroom and the toilet. which i think it is a good idea. the only problem is the bathroom door, i flooded the washing area while i took a shower. The staffs are very helpful and polite. The breakfast was excellent. They even served early breakfast upon request. dont forget to visit the pool area at sunset. beautiful view of sunset at Kuta Beach.

  • Stayed: September 2013, traveled on business
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Thank specialcong
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagerTKBH-Bali, General Manager at The Kuta Beach Heritage Hotel Bali - Managed by Accor, responded to this reviewResponded December 2, 2013

Dear Specialcong,

Thank you for taking the time to write a review of your recent stay at our hotel.

The exterior of the complex is not old, but having the food court in the middle gives a total contrast to the hotel. This offers character to the exterior, and supports the theory “don’t judge a book by its cover”

We are pleased that you enjoyed your experience in the hotel, and we look forward to welcoming you back in the near future.

Best regards,
Robert Atlee
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Kuta Beach Heritage Hotel Bali - Managed by Accor

Address: Jl. Pantai Kuta, Br. Pande Mas Kuta, Kuta 80361, Indonesia (Formerly Kuta Beach Heritage Hotel)
Phone Number:
Location: Indonesia > Bali > Kuta District > Kuta
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Spa Suites Swimming Pool
Hotel Style:
#12 Romantic Hotel in Kuta
#13 Luxury Hotel in Kuta
#13 Spa Hotel in Kuta
#17 Family Hotel in Kuta
Price Range: $76 - $110 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Kuta Beach Heritage Hotel Bali - Managed by Accor 5*
Number of rooms: 159
Reservation Options:
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The Kuta Beach Heritage Hotel Bali - Managed By Accor

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