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“The outlook can be deceiving !”

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The Kuta Beach Heritage Hotel Bali - Managed by Accor
Ranked #19 of 251 Hotels in Kuta
Certificate of Excellence
Surabaya, Indonesia
Level Contributor
125 reviews
93 hotel reviews
common_n_hotel_reviews_1bd8 92 helpful votes
“The outlook can be deceiving !”
4 of 5 bubbles Reviewed August 1, 2013

Don't judge book by its cover, in this case don't judge them by how the outlook is. This hotel is just 6 months old, I think before it was a shops or little mall which wasn't doing well before they turned it into a hotel.

I traveled with groups of friends, nine of us and we were expecting a good hotel in this busy beachfront strip. well, this hotel is located just two doors down of Hard Rock Cafe & Hotel in Kuta, you may be turned down when you see the entrance, they have two entrances though, one with glass door (which I found out later for FIT and late arrival) and another one just like a plain reception.

However when you enter the elevator and go to the real reception level, you start to feel better and relieved that you picked the right hotel :)

Our group arrived earlier than usual check-in time, we notified them, there was little problem during check-in, it was not fatal, the reception issued double key-cards for one of my friend so it caused little delay when we had to arrange our bags sent to the correct rooms.

While waiting we were ushered to their lounge, but the air condition was not working well, possibly there was so few people yet or they just turned that on, anyway it is a comfortable lounge you can spend your time waiting your rooms to be ready or if you have late night flight.

The rooms we stayed in had an outside views, mine had (neighboring hotel) pool :) while some of my other friends had ocean view, basically rooms are good and spacious enough. I love how the decorate it. It gives a sense of being in a cruise ship feeling. The bed is so comfy.

The breakfast was served at 4th floor, rooftop restaurant and close to the infinity pool - facing to the famous Kuta Beach. The quality of the food is also good and very well presented.

This hotel is recommended, there is also a 24 hour convenient store, a small food court next door and also the Hard Rock just few steps away.

I really like to give 5* but since they are just 6 months old, so I would prefer waiting and come back later to see their really performance. Keep up the works guys !

  • Stayed July 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Kongco
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagerTKBH-Bali, Manajer at The Kuta Beach Heritage Hotel Bali - Managed by Accor, responded to this review, August 4, 2013
Dear Kongco,

Thank you for your detailed review of your recent stay at The Kuta Beach Heritage Hotel, Bali – Managed by Accor.

We are pleased to hear that you had an enjoyable stay with us, and we appreciate the comments you mentioned about the check – in and the air conditioning in the hospitality lounge.

We have added a further reception desk to eliminate some of the delays during busy periods, and will adjust the timing for the air conditioning.

Thank you again for sharing your experience with us and we look forward to welcoming you again in the near future.

Best regards,
Management of The Kuta Beach Heritage Hotel, Bali – Managed by Accor
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (175)
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Bandung
Level Contributor
81 reviews
58 hotel reviews
common_n_hotel_reviews_1bd8 88 helpful votes
5 of 5 bubbles Reviewed July 31, 2013

Overall, The hotel left me a memorable stay, and this was a new hotel, just less than a year from opening. Booked rooms package with complimentary return airport transfer, and other benefits (free surfing lesson, breakfast, and 20% discount shopping). Hotel location was also great, easy to find a cafe, bar, fast food restaurant, souvenir, etc. Shopping Mall and Circle K located in the main area of the hotel, but the shop mostly closed

The driver already ready with the hotel signboard when i arrived. it just took about 15 minutes to the hotel. I did not see enough space for dropping off guest to the hotel, and the main entrance to the lobby was too small, and need to use the only lift to reach the lobby at 1st floor, gave a bad impression. My bad impression suddenly lost when i reached the lobby area, it was spacious with many sofas for waiting if we were in the queue. Refreshment towel was provided and welcome drink as well.

I felt more than happy when reception staff, Ms. Linda assisted my check-in. Beside she very friendly, she also totally very helpful to fulfill my requests. But in some case, i felt the hotel was too rigid where i could not had all the room key since i booked 6 rooms under my name but i arrive first in the afternoon and the rest of my friends came in the evening. She only can give the room key until my friends come, weird for me.

As accor adv plus gold member, my room was upgraded to superior room. the room was spacious, clean and beautiful. Truly heritage theme sticked in the room started from the heritage art photography sticked on the wall until the room layout, where left me a different experience and ambience.

Amenities provided were good: slippers, hairdryer, flashlight, mineral water, complete set of toiletries, but unfortunately, i could not explore more about the hotel since i did not find any hotel informations like in the others hotel I could find it.

The breakfast was below my expectation for 4 stars hotel. good selection for food and beverage indeed (salad, cheese, indonesia food, western food, bacon, yogurt, pastry, and many more) .The pancake, bacon, chicken noodle soup were good, but unfortunately the croissant, sausages, kwetiau, potato wedges were disaster, sausages and potato wedges like dishes that was served the day before, croissant was not a real croissant (very tough to eat and did not have a croissant layers), losing my appetite to have breakfast,

The pool was also good and clean, have a kuta beach view so guest can relax and enjoy the sunset there. internet speed was fair enough, but got some problem to log-in.

One problem with the driver who dropping my friends (foreigners) to the airport. Driver asked money for 200,000 IDR, though the package include complimentary return airport transfer, so my friends did not give it. Not so good attitude trying to cheat foreigners.

Thank you too to Mr. Julian from reception staff, he delivered his best service for responding my enquiry.

Overall i would sure to back to this hotel again for my next staying in kuta area, but please improve the breakfast quality.

Room Tip: Upgrade to superior room for better view
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  • Stayed July 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Adhiegunadharma
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagerTKBH-Bali, Manajer at The Kuta Beach Heritage Hotel Bali - Managed by Accor, responded to this review, August 4, 2013
Dear Adhiegunadharma,

Thank you for taking the time to write a review of your recent stay at The Kuta Beach Heritage Hotel, Bali – Managed by Accor.

Your feedback regarding some of our breakfast items was noted and in regards to airport transfer an investigation is being conducted, as this conduct is not tolerated.

Thank you again for sharing your experience with us, and we hope we have the opportunity to welcome you again in the near future.

Best regards,
Management of The Kuta Beach Heritage Hotel, Bali – Managed by Accor
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore, Singapore
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed July 30, 2013

Best location ! Easily access to convenience stores, food court , warung and shopping malls. We were welcomed by friendly staff when we arrived. my Room comes with balcony. Great sea view from the room! It is clean and comfortable My bed was combined of two single beds. It's extra big and we slept so well that night. The only sound i can hear throughout the night is the nature sound - seashore!

Great variety for Breakfast! We enjoy our stay! Definitely will come again!

Room Tip: my room 305.... room from 301 to 304 have partial view of sea too. The other side of rooms at same f...
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  • Stayed July 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank Robertlbc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagerTKBH-Bali, Manajer at The Kuta Beach Heritage Hotel Bali - Managed by Accor, responded to this review, August 4, 2013
Dear Robertlbc,

Thank you for writing a review of your recent stay at The Kuta Beach Heritage Hotel, Bali – Managed by Accor.

It is always a pleasure to receive positive comments; also we are glad that you have a great experience with us.

We are very pleased to learn that you had had an enjoyable stay us and we look forward to meeting you again in the near future.

Best regards,
Management of The KUta Beach Heritage Hotel, Bali – Managed by Accor
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Noida, India
Level Contributor
66 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
5 of 5 bubbles Reviewed July 22, 2013 via mobile

Stayed at this beautiful and strategically placed hotel in Kuta. The rooms are much bigger than they look on Internet , it was a pleasant surprise. Our room was overlooking the beautiful beach and only 30-40 meters away, just a road in between. While lying on bed, could see the sea. Though on a busy road, rooms were very quite when the balcony doors are shut. Rooms are very clean, great service with a smile. Staff is so sweet and always helpful. Best thing is that breakfast is till 11am. This additional half hour made all the difference on our holiday. Nice spread combined with local Balinese live music. Terrace infinity pool is awesome. Family mart, restaurants, massage, Hard Rock Cafe , shopping all within 10 to 50 mtrs. Overall a great experience and will surely come back again. Had a chance to see talent 10 other hotel rooms just to see what other options were available, but none matched this hotel. Thanks so much to all the staff and management in making our stay memorable.

Stayed July 2013, traveled as a couple
Helpful?
Thank Rockybuddy10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagerTKBH-Bali, Manager at The Kuta Beach Heritage Hotel Bali - Managed by Accor, responded to this review, July 25, 2013
Dear Rockybuddy 10,

Thank you for dropping a review of your recent stay at The Kuta Beach Heritage Hotel, Bali – Managed by Accor.

We are very pleased to read that you had memorable and pleasant stay with us. We are proudly to share your comment to our team as they will be delighted to have enhanced your stay and we assure that your comment will strive to them and keep up the good work.

We look forward to welcome you again in the next future.

Best regards,
Management of The Kuta Beach Heritage Hotel, Bali – Managed by Accor
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore
Level Contributor
61 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
4 of 5 bubbles Reviewed July 21, 2013

The Kuta Heritage Hotel is located at a prime location -- right across Kuta Beach. It is also a few buildings down from the Hard Rock Hotel (making it incredibly easy to locate, so you will never need to worry about getting lost) and a mere 5 minutes away from the airport. It is near Jimbaran Bay and many other beautiful beaches. It is a busy area, meaning that it is both safe, and extremely noisy and crowded.

The service is impeccable. The service staff are very well trained, and are always smiling, and willing to help. When checking in, the staff were having some issues with the computer system, but they were very apologetic and friendly. The receptionist Sushi was very polite and helpful, and in no time we were in our room.

The room was really comfortable and modern. The bed is heavenly and the pillows are just right. The bathroom however, is really poorly designed. While I absolutely loved the waterfall shower head, there is no place for you to hang your clothes once inside of the bathroom.

The amenities of the hotel lived up to expectations. There is a simple gym, a small but beautiful pool, nice deck chairs to suntan on, a lounge and free tea, a computer room, free wifi, and there was a good spread for breakfast.

Hotel works however didn't seem to be fully completed, but that didn't really bother me.

In all I enjoyed my stay here, but I'd advise you to not have overly high expectations.

Room Tip: A NOTE OF CAUTION: IF YOU ARE LOOKING TO BOOK A ROOM, DO NOTE THAT THE WINDOWS OF THE CLASSIC HERITA...
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  • Stayed July 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Kitschykitty
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagerTKBH-Bali, Manager at The Kuta Beach Heritage Hotel Bali - Managed by Accor, responded to this review, July 25, 2013
Dear Kitschykitty,

Thank you for dropping a comment of your recent stay at The Kuta Beach Heritage Hotel, Bali – Managed by Accor.

It is always a pleasure to receive positive comments in service and facilities area; also we are glad that you have a great experience with us.
We have passed your comment to our team members as they will be delighted to have enhanced your stay and we assure that your comment will strive to them and keep up the good work.

Your feedback of our bathroom has been noted for us for our consideration.

Thank you again for sharing your experience with us. It is our hope to welcome you again in the near future.

Best regards,
Management of The Kuta Beach Heritage Hotel, Bali – Managed by Accor
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
50 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
4 of 5 bubbles Reviewed July 11, 2013 via mobile

From the outside may not be impressive but once inside it is spacious with beautiful room. Flat screen tv with plenty of channels to chose from and comes with cable jacks for AV player.
Coffee making facility, safe box, bath robes, slippers, separate bath & toilet cubicles and shower comes with hand held and rain shower.
Bed mattress is thick and comfortable with hard and soft pillows.
Lightings are good with 3 point power points. Wifi is free and can be connected even on the beach in front of the hotel.
Hotel is next to good seafood restaurants with reasonable price, convenient store and walking distance to Hard Rock Cafe / hotel, shopping mall and Sheraton hotel.
Breakfast is included but choices are not many. Pool is on the 4th floor facing the sea.

  • Stayed July 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Justinyyhong
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagerTKBH-Bali, Manager at The Kuta Beach Heritage Hotel Bali - Managed by Accor, responded to this review, July 18, 2013
Dear Justinyyhong,

Thank you for taking the time to write a review of your recent stay at The Kuta Beach Heritage Hotel, Bali – Managed by Accor

It’s a pleasure to know that overall you had great experience with us. We’ll proudly share it to all of our team, and we are sure it will motivate them all to keep up the good work. It was certainly a pleasure for us to be at your service.

Your feedback regarding choices of our menu has been passed to head of department concern for their improvement to serve our guest better and we really appreciate your feedback.

Thank you again for sharing your experience with us. It is our hope to welcome you again in the near future.

Best regards,
Management of The Kuta Beach Heritage Hotel, Bali – Managed by Accor
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Kuta Beach Heritage Hotel Bali - Managed by Accor

Property: The Kuta Beach Heritage Hotel Bali - Managed by Accor
Address: Jl. Pantai Kuta, Br. Pande Mas Kuta, Kuta 80361, Indonesia (Formerly Kuta Beach Heritage Hotel)
Phone Number:
Location: Indonesia > Bali > Kuta
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Spa Suites Swimming Pool
Hotel Style:
#12 Spa Hotel in Kuta
#12 Romantic Hotel in Kuta
#13 Luxury Hotel in Kuta
#19 Family Hotel in Kuta
Price Range (Based on Average Rates): $
Hotel Class:5 star — The Kuta Beach Heritage Hotel Bali - Managed by Accor 5*
Number of rooms: 159
Reservation Options:
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The Kuta Beach Heritage Hotel Bali - Managed By Accor

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