Don't judge book by its cover, in this case don't judge them by how the outlook is. This hotel is just 6 months old, I think before it was a shops or little mall which wasn't doing well before they turned it into a hotel.
I traveled with groups of friends, nine of us and we were expecting a good hotel in this busy beachfront strip. well, this hotel is located just two doors down of Hard Rock Cafe & Hotel in Kuta, you may be turned down when you see the entrance, they have two entrances though, one with glass door (which I found out later for FIT and late arrival) and another one just like a plain reception.
However when you enter the elevator and go to the real reception level, you start to feel better and relieved that you picked the right hotel :)
Our group arrived earlier than usual check-in time, we notified them, there was little problem during check-in, it was not fatal, the reception issued double key-cards for one of my friend so it caused little delay when we had to arrange our bags sent to the correct rooms.
While waiting we were ushered to their lounge, but the air condition was not working well, possibly there was so few people yet or they just turned that on, anyway it is a comfortable lounge you can spend your time waiting your rooms to be ready or if you have late night flight.
The rooms we stayed in had an outside views, mine had (neighboring hotel) pool :) while some of my other friends had ocean view, basically rooms are good and spacious enough. I love how the decorate it. It gives a sense of being in a cruise ship feeling. The bed is so comfy.
The breakfast was served at 4th floor, rooftop restaurant and close to the infinity pool - facing to the famous Kuta Beach. The quality of the food is also good and very well presented.
This hotel is recommended, there is also a 24 hour convenient store, a small food court next door and also the Hard Rock just few steps away.
I really like to give 5* but since they are just 6 months old, so I would prefer waiting and come back later to see their really performance. Keep up the works guys !
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