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The Kuta Beach Heritage Hotel Bali - Managed by Accor
Ranked #33 of 338 Hotels in Kuta
Certificate of Excellence
Mebourne Victoria Australia
Level 3 Contributor
22 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
“Not happy!”
Reviewed June 3, 2013

We had 4 days at the end of our Bali trip and had to find accommodation somewhere new. After reading some reasonable reviews on Trip Advisor we decided to stay in the Kuta Beach Heritage Hotel. It's a brand new Hotel and it just doesn't work! The bathroom design is all wrong, the bath is right next to the bed the shower and toilet are petitioned off with a glass shower screen and no changing area with privacy.i found this quite uncomfortable not having an area that can be closed off at all.The room was missing a DVD player as well. We had an Ocean view room with balcony which was great for the view but extremely noisy, being Kuta and on the main beach strip it was hectic and loud traffic sounds till early hours of the morning.The breakfast each morning was substantial but boring.The pool area is lovely but the bar doesn't serve any spirits only beer,soft drink and juices. The last day for us to relax by the pool and they asked us to move to the furthest corner of the area so they could set up for a conference in that area.Come on.....we are on holidays and I had 6 guys moving all the furniture out of the area making it very uncomfortable to stay. Overall it was a very disappointing stay in this hotel

Stayed May 2013, traveled with friends
Helpful?
3 Thank Sue62_12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GeneralManager T, Manager at The Kuta Beach Heritage Hotel Bali - Managed by Accor, responded to this review, June 10, 2013
Dear Sue62_12,

Thank you for sharing your experience while you stayed at The Kuta Beach Heritage Hotel, Bali – Managed by Accor.

We sincerely apologize that your experience didn’t meet your expectation especially being able to relax. Our bathroom is a new concept for this hotel, based on the nautical aspects of a cruise ship, so very innovative and modern.

Following your feedback, we have taken note of your comments for our breakfast and have passed to our head departments for their improvement. Regarding our pool bar, unfortunately the license for selling spirits and cocktail was delayed and not ready for the opening date.

Again sorry for the inconveniences caused and we hope that you will give us another opportunity to serve you even better in the future.

Warm regards,

Management of The Kuta Beach Heritage Hotel, Bali – Managed by Accor
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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English first
Northern Rivers NSW
Level 4 Contributor
18 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
Reviewed June 2, 2013

We stayed at the Kuta Beach Heritage Hotel at the end of May 2013. The staff at this hotel were just absolutely beautiful - so helpful and always smiling. Nothing was ever too much trouble. We stayed during the "soft" opening and there were still some minor areas of the hotel being finalised but it didn't affect our stay at all. Except they didn't have their liquor license yet so we couldn't have a cocktail around the beautiful roof top pool - our only disappointment about our stay! We stayed in a Junior Suite and it was lovely, with a balcony looking straight out onto Kuta Beach (with the main road between the hotel & the beach). On our 2nd day, we noticed a terrible sewerage smell coming from the toilet and told reception as we were leaving to go out for the day. When we returned that afternoon, they advised that the problem couldn't be fixed but would we be happy to move to a Deluxe Suite? We happily moved and what an amazing suite this was!! Lounge room, bedroom and much larger separate bathroom and slightly larger balcony. We were very happy & no bad smells so it was obviously just a problem with that room, not the entire hotel so don't be worried about that. The way the staff handled the problem was excellent & very prompt. The buffet breakfast each morning was very good. The bed was really comfortable!! The only suggestion I have for the hotel management is to look at the maintenance of the hotel exterior - while the rooms are very lovely, the balcony railings and decks are already showing rust & wear which is a bit of a worry if this is a new hotel as advertised?? The location was good - not as close to the main South Kuta street as we thought and it's a one way street so getting to somewhere like Waterbom park or Discovery Mall for example, will cost about $2 in a blue bird taxi as you have to drive all around the block but coming home will only cost 50c! Walking is the obvious option and wouldn't take that long, 15 to 20 mins, but we walked everywhere all day and sometimes a taxi was a nice option in the Bali heat after a long day. Another tip is to ask for an external room with a balcony, otherwise you may get an internal room which has a window & no balcony, looking down into the centre of the hotel and down to reception etc. These rooms would definitely be quieter if that's a priority for you but not as nice an outlook. When our balcony door was closed, the traffic noise wasn't that bad and it didn't bother us. Overall, it was a lovely hotel with a higher standard and nicer rooms than the older hotels in Kuta.

  • Stayed May 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank lisa_sams
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GeneralManager T, Manager at The Kuta Beach Heritage Hotel Bali - Managed by Accor, responded to this review, June 10, 2013
Dear Lisa_sams,

Thank you for providing us with a review of your recent stay at The Kuta Beach Heritage Hotel, Bali – Managed by Accor,

We are very pleased to read that you enjoyed our facilities and our services. We have passed your comments to our team member and we know that your comments will strive them to keep up the good work.
Unfortunately, we are sincerely sorry that you couldn’t enjoy our cocktails beside our roof top pool, but it was due to the license being delayed.

Also, we have taken note your concern for our hotel exterior and bad smell in your previous room and passed it to our maintenance department.

Thank you for sharing your experience and hopefully we will have an opportunity to see you again in the future.

Warm regards,

Management of The Kuta Beach Heritage Hotel, Bali – Managed by Accor
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hong Kong, China
Level 3 Contributor
17 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed June 2, 2013

1. Staff are very good attitude and they are welcome to help.
2. location is next to hard rock cafe there have no reason to miss out.
3. apart from the lobby I dont see much different between Sheraton and this, but given that it's already half price of Sheraton.
4. The room have bible and the stuff will lock the door before open the room.
5. they still consider this is soft-launch after half year. the internet is not up to speed/
6. pool are super nice.

  • Stayed May 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ks531
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GeneralManager T, Manager at The Kuta Beach Heritage Hotel Bali - Managed by Accor, responded to this review, June 10, 2013
Dear Ks531,

Thank you for your comments during your recent stay at The Kuta Beach Heritage Hotel, Bali – Managed by Accor.

We are pleased to know that you had an enjoyable stay with our facilities and services. We have passed your comment to our team member and we sure your comment will strive them to keep up the good work. Also, we have already take note of your comments for our internet capacity to prevent any future occurrence.

Once again, thank you and we hope we can meet you in another occasion while you visit Bali.

Warm regards,
Management of The Kuta Beach Heritage Hotel, Bali – Managed by Accor
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kuala Lumpur, Malaysia
Level 4 Contributor
29 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed May 28, 2013

Clean/Cool design room with the best view of kuta beach you could ever imagine.
Rooftop view is the bes ive seen in Kuta covering the entire beach. Really close to nightlife and the beach...highly recommended

  • Stayed May 2013, traveled solo
    • Location
    • Rooms
    • Cleanliness
Helpful?
2 Thank Shireyslash07
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GeneralManager T, Manager at The Kuta Beach Heritage Hotel Bali - Managed by Accor, responded to this review, May 30, 2013
Dear Shireyslash07,

Thank you for taking the time to write a review of your recent stay.

We are pleased to know that you have a pleasant stay with us especially our rooftop pool which is one of favorite’s facilities for our guest.

We hope your stay is memorable and we look forward to welcoming you again on your next trip to Bali.

Warm regards,
Management of The Kuta Beach Heritage Hotel, Bali – Managed by Accor
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Munich, Germany
Level 1 Contributor
3 reviews
3 hotel reviews
Reviewed May 28, 2013

This place was a great hotel. The service was very good. Front desk was very accomodating. The rooms and bathrooms were also quite nice. The location is well located. We will definitely stay here again. We highly recommend this hotel!

  • Stayed May 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Louis T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GeneralManager T, Manager at The Kuta Beach Heritage Hotel Bali - Managed by Accor, responded to this review, May 30, 2013
Dear Louis T,

Thank you for dropping a comment of your recent stay.

We are very pleased to know that you enjoyed our facilities and our service. We have passed your comment to our team member, and we sure your comment will motivate them to keep up the good work.

Once again thank you for sharing your experience, and we hope your next visit will be as pleasant and memorable as the previous one.

Warm regards,
Management of The Kuta Beach Heritage Hotel, Bali – Managed by Accor
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
sumbawa
Level 6 Contributor
49 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
Reviewed May 19, 2013

located in the heart of Kuta beach, therefore you have to consider the trafic, especially on the weekend, the street is totally disaster. except you're not going to use taxi, than this hotel is perfect location for you. near to the kuta beach and the beachwalk mall, and of course walking distance to hardrock cafe.

the interior design of the room a bit extraordinary from my point of view. you'll find bathtub in the room right next to your bed and the water sink next to your bed as well, you have quietly wash your hand or brush your teeth in the morning while other still sleeping in bed. the shower room and the toilet door is not 100% closed (made from glass) no exhaust fan, therefore the smell of your soap will directly to the room, whenever you take a bath or else.

the hotel is still soft opening actually, no wonder i heard the worker start working at 6am in the sunday morning! a perfect day to ruin my sunday after crazy night in the club.

  • Stayed May 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank o2zone
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GeneralManager T, Manager at The Kuta Beach Heritage Hotel Bali - Managed by Accor, responded to this review, May 30, 2013
Dear O2zone,

Thank you for taking the time to drop a review of your staying.

We apologize that our worker disturbed you on Sunday morning. Please rest assured that we have reported your concerned to our team for their consideration and awareness.

We hope that you will give us the opportunity to better serve you in the near future.

Best regards,

Management of The Kuta Beach Heritage Hotel, Bali – Managed by Accor
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level 2 Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed May 13, 2013

First holiday to Bali couldnt have choosen a better place to stay for the week! All the staff are so friendly & helpful! The room was clean and tidy very comfortable they also supplied a complimentary bottle of water each day which was a nice touch & the breakfast was great so much selection.The pool areas were lovely!! The location is great, walk across the road and your at the beach and a couple mins walk to shops/markets. Will definately be staying at The Hard Rock again!

  • Stayed November 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Caseyp88
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagerTKBH-Bali, General Manager at The Kuta Beach Heritage Hotel Bali - Managed by Accor, responded to this review, July 29, 2014
Dear Casey88,

I thank you for your comments and complimenting our hotel for the room cleanliness , the friendliness of the staff and the breakfast spread.
I wish to have the pleasure to welcome back soon.
Cordially
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Kuta Beach Heritage Hotel Bali - Managed by Accor

Property: The Kuta Beach Heritage Hotel Bali - Managed by Accor
Address: Jl. Pantai Kuta, Br. Pande Mas Kuta, Kuta 80361, Indonesia (Formerly Kuta Beach Heritage Hotel)
Phone Number:
Location: Indonesia > Bali > Kuta
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Spa Suites Swimming Pool
Hotel Style:
#20 Romantic Hotel in Kuta
#23 Luxury Hotel in Kuta
#23 Spa Hotel in Kuta
#27 Family Hotel in Kuta
Price Range (Based on Average Rates): $
Hotel Class:5 star — The Kuta Beach Heritage Hotel Bali - Managed by Accor 5*
Number of rooms: 159
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